3 (Three) Outage in Theale, West Berkshire, England

Bad timing @ThreeUK you’re putting my tariff price up the same month I lose my job 😢

@ThreeUKSupport Are there network issues? No home broadband for 6+ hours and poor 4G currently. All the obvious things tried. No one seems to answer phone and can't get onto live chat.

@ThreeUKSupport now been cut off from Custer services twice when querying invalid early termination fees, need help!

@ThreeUK I want to change my contract but it’s basically impossible to contact you. I’ve forgotten my My3 password and your website errors every time I try to reset. Your call centre isn’t taking any calls and your Live Chat just doesn’t work. How do I talk to a person?

@ThreeUK my network is down 🥴

@ThreeUKSupport my network is down

@idanknow05 @ChelseaFC @ThreeUK 😭😭😭 That really sucks bro. Hopefully they get a replica in the shops in Cambodia or something!

@Rubensgirlx @ChelseaFC @ThreeUK Yeah I'd be losing my ****. Wait. BY 10!?!

@ThreeUKSupport The reason for the #complaint @Ofcom is that I can’t get the app to work and navigating your phone system has proved impossible ! I shall now be formalising my complaint. This really is ridiculous and frustrating. You are making it impossible for me to manage my accounts!

@benwood @ThreeUK @kestermann @shauncollins I had some real struggles getting any network coverage on @ThreeUK for a couple of days. Very hard to get anything done all weekend.

First day on @ThreeUKSupport and so far had no more than 1 bar of signal.. not going to even last the cooling off period at this rate

@ThreeUKSupport very limited signal north side of Basingstoke. RG24 9RD completely dead.

@ThreeUK I really hate the poor signal and service along with such poor customer service. I wish I hadn’t renewed my contact

@ThreeUKSupport just shocking so fed up with 3 wish I never upgraded!

@ThreeUKSupport It finally kicked in around 11pm that day I don’t think I had problems with other services..data just seems to be an issue with my phone..a lot! I find I have to switch it off and on quite a bit or go in to airplane mode to get data back...since I’ve had it...

@ThreeUKSupport I haven’t had a phone signal for 2 days. Please help.

@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue! My post from yesterday ignored!

@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue!

@ThreeUK why is there no internet inn Newbury its been down all day

@ThreeUK why is the internet not working in Newbury its been down all day

@ThreeUK Any news on when you are going to support esims and the Apple watch?

@ThreeUKSupport Thank you for your update. To update from my end, my situation has gotten worse, as my 4G has disappeared altogether, now puttering along on 3G, barely. Please help.

Dear @ThreeUK @ThreeUKSupport I'm using a Pay as you go sim card. My top up is still on, I can make calls but I cannot use 4G. I went to a three store and they changed my sim card, but it's still not working. It's been 5 days since I'm facing this issue. Please can you help?

@ThreeUK providing the worst customer service I have ever experienced. Trying to get a refund is mission impossible and let's not talk about how unhelpful the call center agents are!

@ThreeUK internet down since yesterday?

@ThreeUKSupport Issue after issue problems after problems always, it’s not good service I pay for at all phone call after phone call. #notgettinganywhere 🤯

@ThreeUK hi - when calling my partner I’m getting the message “You’ve dialled an incorrect number” - which is an error as the number is correct! Is there a network issue?

@ThreeUKSupport It’s been a catalogue of errors Chris which I’m hoping the Jiffy bag turns up as promised so I can return the handset and move on from three.

@ThreeUK Hi. Whomever I dial, I get an automated message saying "You can no longer dial 153 from your Three handset. Please redial using 118 313 to connect to the Three international directory service." I need to make urgent calls for work. What's happening?

@ThreeUKSupport It has now been a year since I reported constant issues with the signal getting worse in SE22 0NR and CR0 5EY and still it isn't sorted. It's got so bad I cant even stay connected to online chat long enough to ask for an update. Monthly fob offs and lies