3 (Three) Outage in Theale, West Berkshire, England

@ThreeUK so my wife upgraded but you sold her a new contract instead. take 2 payments each month and so far have refused to cancel the new contract and a have a debt co calling her, no words but your assistance to sort this has been disgusting.

@ThreeUKSupport I can access online...it’s the iPhone XS Max, I’ve reset network settings numerous times which helps to some extent but having to do it more than once a week is just a pain,

@ThreeUKSupport please tell me why I have been facing so many issues with data since I upgraded my phone!

@ThreeUKSupport What you're saying is your network is congested permanently then. It's unusable which is a problem when you're not giving what you're selling.

@ThreeUKSupport That was asked on live chat where I headed once I ended the phone call. Not sure if it was a language barrier issue with your staff but happened twice on the phone. Be careful, @ThreeUK, that was very worrisome for me 🚨

Dear @ThreeUK, your customer support people on the phone must stop asking account passwords to users as proof of ownership to get some help. It’s unethical and I guess also against the law.

@ThreeUKSupport could somebody please help me out here.

@ThreeUKSupport Got passed to about 3 different people all who told me a different thing and then got told the system was down and they couldn’t help! So no it hasn’t been sorted 😫

Surprise surprise Vodafone haven’t acknowledged my formal complaint...in the 48 hours 😔 @ThreeUK here I come 😎

@ThreeUK having the worst customer experience I’ve ever had, you make a mistake and expect the customer to jump through hoops and go around in circles to get nowhere so poor.

@charlesarthur @three I just moved from @ThreeUK . Great value but awful coverage

@ReadingTalkies @ThreeUK I have exactly the same problems. It's bloody useless.

@EE So please explain to me 1) why you are providing conflicting information for your own team, 2) Reason for taking so long, 3) Is this good customer experiences 6 days for port, 4) why say it’s automatic when it’s manual process @ThreeUK @LuriaPetrucci

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@ThreeUK - customer service is just awful. A bill query has resulted in (literal) hours and remains unresolved. The biggest irony (other than the difficulty in speaking to a communications company) is the long wait to speak to your complaints department #shame

@ThreeUKSupport can’t access voicemail either via 123 or direct number yet I have a signal and can make calls ?

Hey @ThreeUK your aggressive (but stupid) debt collectors (Lowell) have issued court proceedings against me despite me sharing obvious proof that I am the wrong person. Your customer service rep said she couldn’t do anything about it....?!

@ThreeUKSupport Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Affecting multiple colleagues so not just my phone.

@ThreeUK Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Checker says no known fault.

@ThreeUKSupport Social Media Superstars all on holiday?? Had 'no service' issues for weeks, been a customer for years but nothing from you..!? #noservice #Three #shouldgotoVodafone

@ThreeUKSupport Social Media superstars all off today? No device problems for weeks, been a customer for years and nothing from you... #shouldofgoneVoda #noservice #3 #Three

@ThreeUKSupport @gidonma I have the same problem. Security/firmware update on Friday on my S9+, since then I switch to 3G and it works, but 4G no go. Very frustrating!

@ThreeUKSupport Sometimes have to put phone into flight mode then back on again to get signal . Partner having same problem so it’s not just my phone that’s having the issue

@ThreeUKSupport Broadband service is terrible today. 0.62Mb/s, no signal issue, no coverage issues in my area, full 4G coverage. No reboot or factory reset helps. Customer support told me to phone back in 2 hours because "their applications aren't working". Not happy.

@ThreeUKSupport I don't get service..

@ThreeUKSupport I've gone back to 3G because 4G is just too poor in too many places now. Looks like I'll have to move providers after being with you for 6 years!

@ThreeUKSupport Three rang me and asked if I wanted to upgrade. I never needed to so it was moved to sim only. No I did not notice it going out my bank until I checked when I could upgrade it was November last year. Then I realised it wasn’t changed over

It’s so tired of this network provider, £64.57 a month for atrocious connection and make matters worse they give the most shocking solutions ever @ThreeUK FIX UP MOTHERS!

@ThreeUK useless one of the kids phone was stolen yesterday. Gone in to shop on #Brighton and was offered an upgrade. Seems your upgrade system is down and has been all afternoon . No time to come back, so off to @CPWTweets I go to buy out right.

@ThreeUKSupport I believe it's the end of November, so upgrade end of Oct. However that isn't the point. I on live chat agreed to a new contract and three backed out. I was also NEVER informed about early upgrade fee.

I feel to leave @ThreeUK, the service is shocking.

@ThreeUK, @threeuksupport i said them ok fine i'll pay what ever it is but Three UK needs to send information to experian about this correction that this was not a missed payment. I asked to talk to manager regarding this matter, which customer support said no we cant as Manager