3 (Three) Outage in Theale, West Berkshire, England

@ThreeUKSupport That was asked on live chat where I headed once I ended the phone call. Not sure if it was a language barrier issue with your staff but happened twice on the phone. Be careful, @ThreeUK, that was very worrisome for me 🚨

Dear @ThreeUK, your customer support people on the phone must stop asking account passwords to users as proof of ownership to get some help. It’s unethical and I guess also against the law.

@ThreeUKSupport could somebody please help me out here.

@ThreeUKSupport Got passed to about 3 different people all who told me a different thing and then got told the system was down and they couldn’t help! So no it hasn’t been sorted 😫

Surprise surprise Vodafone haven’t acknowledged my formal complaint...in the 48 hours 😔 @ThreeUK here I come 😎

@ThreeUK having the worst customer experience I’ve ever had, you make a mistake and expect the customer to jump through hoops and go around in circles to get nowhere so poor.

@charlesarthur @three I just moved from @ThreeUK . Great value but awful coverage

@ReadingTalkies @ThreeUK I have exactly the same problems. It's bloody useless.

@EE So please explain to me 1) why you are providing conflicting information for your own team, 2) Reason for taking so long, 3) Is this good customer experiences 6 days for port, 4) why say it’s automatic when it’s manual process @ThreeUK @LuriaPetrucci

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@ThreeUK - customer service is just awful. A bill query has resulted in (literal) hours and remains unresolved. The biggest irony (other than the difficulty in speaking to a communications company) is the long wait to speak to your complaints department #shame

@ThreeUKSupport can’t access voicemail either via 123 or direct number yet I have a signal and can make calls ?

Hey @ThreeUK your aggressive (but stupid) debt collectors (Lowell) have issued court proceedings against me despite me sharing obvious proof that I am the wrong person. Your customer service rep said she couldn’t do anything about it....?!

@ThreeUKSupport Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Affecting multiple colleagues so not just my phone.

@ThreeUK Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Checker says no known fault.

@ThreeUKSupport Social Media Superstars all on holiday?? Had 'no service' issues for weeks, been a customer for years but nothing from you..!? #noservice #Three #shouldgotoVodafone

@ThreeUKSupport Social Media superstars all off today? No device problems for weeks, been a customer for years and nothing from you... #shouldofgoneVoda #noservice #3 #Three

@ThreeUKSupport @gidonma I have the same problem. Security/firmware update on Friday on my S9+, since then I switch to 3G and it works, but 4G no go. Very frustrating!

Why is the @ThreeUK signal so poor in Prestatyn these days, we were doing so well and now it’s just awful!!! #threeuk #signalproblems

@ThreeUKSupport hi could you tell me if there is an issue In Sk138qn area as I have no service for most of the day thanks

@ThreeUKSupport B73 6UN no service to either my or my husband's phone. Both Motorola

@ThreeUKSupport Yes. I ordered the product but it went out of stock so you cancelled my order as it wouldn’t arrive on time. I was told the account was closed. I then reordered the product once in stock and it was delivered to a different address. I had no idea of the 1st acc. Awful services

@ThreeUKSupport I only have one product with you so should only have one bill - which I pay. But you called me today requesting payment for a product I never received. It’s ridiculous. Beyond frustrating.

@ThreeUKSupport you’re billing me twice for the same account. This is by far the stupidest service I’ve ever used...DO NOT GO WITH THREE...

@ThreeUK signal is awful constantly lately!

@ThreeUKSupport If I made a note of the customer support person I would bigged him right up. As a disabled person he helped me so much, he was patient, courteous and clearly explained everything. #trackhimdown

@ThreeUKSupport Nope because it doesn’t look like there’s any congestion now. It’s only indoors where I’m experiencing slow speeds even on 3 bars of 4G. What mast fault is in my area as apparently there’s an issue according to the status checker. There’s np with outdoor speeds.

@ThreeUKSupport Awful service, I’ve lost my iPhone. Only options you’ve given me are to buy a new one (£600-£700), pay my contract off (£50 x 24 months) or to have an additional contract. Nice to see you care about your customers, piss off.