3 (Three) Outage in Theale, West Berkshire, England

@ThreeUKSupport What you're saying is your network is congested permanently then. It's unusable which is a problem when you're not giving what you're selling.

@ThreeUKSupport That was asked on live chat where I headed once I ended the phone call. Not sure if it was a language barrier issue with your staff but happened twice on the phone. Be careful, @ThreeUK, that was very worrisome for me 🚨

Dear @ThreeUK, your customer support people on the phone must stop asking account passwords to users as proof of ownership to get some help. It’s unethical and I guess also against the law.

@ThreeUKSupport could somebody please help me out here.

@ThreeUKSupport Got passed to about 3 different people all who told me a different thing and then got told the system was down and they couldn’t help! So no it hasn’t been sorted 😫

Surprise surprise Vodafone haven’t acknowledged my formal complaint...in the 48 hours 😔 @ThreeUK here I come 😎

@ThreeUK having the worst customer experience I’ve ever had, you make a mistake and expect the customer to jump through hoops and go around in circles to get nowhere so poor.

@charlesarthur @three I just moved from @ThreeUK . Great value but awful coverage

@ReadingTalkies @ThreeUK I have exactly the same problems. It's bloody useless.

@EE So please explain to me 1) why you are providing conflicting information for your own team, 2) Reason for taking so long, 3) Is this good customer experiences 6 days for port, 4) why say it’s automatic when it’s manual process @ThreeUK @LuriaPetrucci

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@ThreeUK - customer service is just awful. A bill query has resulted in (literal) hours and remains unresolved. The biggest irony (other than the difficulty in speaking to a communications company) is the long wait to speak to your complaints department #shame

@ThreeUKSupport can’t access voicemail either via 123 or direct number yet I have a signal and can make calls ?

Hey @ThreeUK your aggressive (but stupid) debt collectors (Lowell) have issued court proceedings against me despite me sharing obvious proof that I am the wrong person. Your customer service rep said she couldn’t do anything about it....?!

@ThreeUKSupport Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Affecting multiple colleagues so not just my phone.

@ThreeUK Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Checker says no known fault.

@ThreeUKSupport Social Media Superstars all on holiday?? Had 'no service' issues for weeks, been a customer for years but nothing from you..!? #noservice #Three #shouldgotoVodafone

@ThreeUKSupport Social Media superstars all off today? No device problems for weeks, been a customer for years and nothing from you... #shouldofgoneVoda #noservice #3 #Three

@ThreeUKSupport @gidonma I have the same problem. Security/firmware update on Friday on my S9+, since then I switch to 3G and it works, but 4G no go. Very frustrating!

.@ThreeUK is working on 5G when it can't even have good service/data in rural areas 🙄🙄

.@ThreeUK is working on on 5G when it can't even have good service/data in rural areas 🙄🙄

So @Threeuksupport two days later and nobody got back to me re my PIN number. Not exactly service to write home about. Or paying for.

@ThreeUKSupport @tazzy_mufc Actually my wife still has a tree phone (something she regrets) and she had a rubbish signal, too. Which is normal for three in this area and the reason I changed to @giffgaff

@ThreeUKSupport Was still bad this morning in the B37 7YB area, it's become a regular occurrence. Little to no signal

@ThreeUKSupport I'm noticing no signal or zero bars signal

@ThreeUKSupport and I thought @VodafoneUK was bad, but your service is even worse. I now have WiFi at 0.12mbps!!!! Joke

@ThreeUK most appalling service I've ever experienced. Put on a 12 month contract without being told, waited a week for my PAC code, got my account credited yet after 4 phone calls and 3 weeks of waiting, I've been told call back tomorrow after waiting 35 minutes - disgusting!!!

@H2JKM @ThreeUKSupport Same here. Requested 3 times over the last week. Technical problems cited & told it would be 48hrs each time.

@ThreeUKSupport Yep have now been told there’s a fault and will be sorted in 7 days! In the meantime no signal at work where I need it 🙁