3 (Three) Outage in Basingstoke, Hampshire, England

Surprise surprise Vodafone haven’t acknowledged my formal complaint...in the 48 hours 😔 @ThreeUK here I come 😎

@ThreeUK having the worst customer experience I’ve ever had, you make a mistake and expect the customer to jump through hoops and go around in circles to get nowhere so poor.

@EE So please explain to me 1) why you are providing conflicting information for your own team, 2) Reason for taking so long, 3) Is this good customer experiences 6 days for port, 4) why say it’s automatic when it’s manual process @ThreeUK @LuriaPetrucci

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@ThreeUK - customer service is just awful. A bill query has resulted in (literal) hours and remains unresolved. The biggest irony (other than the difficulty in speaking to a communications company) is the long wait to speak to your complaints department #shame

@ThreeUKSupport Social Media Superstars all on holiday?? Had 'no service' issues for weeks, been a customer for years but nothing from you..!? #noservice #Three #shouldgotoVodafone

@ThreeUKSupport Social Media superstars all off today? No device problems for weeks, been a customer for years and nothing from you... #shouldofgoneVoda #noservice #3 #Three

@ThreeUKSupport @gidonma I have the same problem. Security/firmware update on Friday on my S9+, since then I switch to 3G and it works, but 4G no go. Very frustrating!

.@ThreeUK please fix this signal it’s effecting me using my phone so badly !

@Air04__ @Jvhxl @VOXI_UK @ThreeUK @O2 Yeah, never tried O2 and have no reason to but my mum is on O2 and it’s not much better signal than three tbh. Still better than three nonetheless. Also could just be my area.

@Air04__ @Jvhxl @VOXI_UK @ThreeUK Agreed. Three are just terrible at everything these days and are losing valued customers, like me who was on Three for 8 years.

@DinoOnTheBeat @Jvhxl @VOXI_UK @ThreeUK Yeah, I prefer voda as ee is just unreliable for me, but I can say the vixi signal still shows up in the greenwich foot tunnel

@DinoOnTheBeat @Jvhxl @VOXI_UK @ThreeUK Three thinks signal is optional, just use wifi calling and contract law shouldn't be followed.

@ThreeUKSupport just been reading threw your tweets and it seems 3 mobile is having some signal problems everywhere!! Still no signal and U will know what the problems are and I don’t want to webchat!! 😡😡😡

I don’t have 4G/3G in London and I blamed it on congestion but it seems I don’t have it anywhere else @ThreeUK. Looking forward to the end of my contract in July to find a decent network!

@ThreeUKSupport @ThreeUKSupport I haven’t every time I type a password and press confirm reset I get generic mythree exception message. Not only added to that and the above but you have 30 min lockouts and so every time this happens I need to wait another 30 mins. Terrible for users.

So quick recap I’ve had a previous contract with @ThreeUK and decided to upgrade with them towards the end of September. Before I upgraded quick background story I moved houses and my service has been shit called them about it, apparently ‘it’s being fixed’.

You know that feeling when you want to just browse the internet, receive phone calls and texts but @ThreeUK NO SERVICE ASS has other plans. Welcome to my thread.