3 (Three) Outage in Basingstoke, Hampshire, England

@ThreeUK why isn't my 4g service working?

@chadderscheesee @ThreeUK @EE There's definitely a contract clause which will say you can leave if service is subpar which it really is

@chadderscheesee @ThreeUK @EE I had been with three for 3 months of a 12 month contract. I just complained that my signal was not what I wanted and I ended my contract. No harm in trying. Go on their live chat rather than phone them so you don't get annoyed when they lie to you

@ThreeUKSupport Are there network issues? No home broadband for 6+ hours and poor 4G currently. All the obvious things tried. No one seems to answer phone and can't get onto live chat.

@ThreeUKSupport now been cut off from Custer services twice when querying invalid early termination fees, need help!

@ThreeUK I want to change my contract but it’s basically impossible to contact you. I’ve forgotten my My3 password and your website errors every time I try to reset. Your call centre isn’t taking any calls and your Live Chat just doesn’t work. How do I talk to a person?

@ThreeUKSupport The reason for the #complaint @Ofcom is that I can’t get the app to work and navigating your phone system has proved impossible ! I shall now be formalising my complaint. This really is ridiculous and frustrating. You are making it impossible for me to manage my accounts!

@benwood @ThreeUK @kestermann @shauncollins I had some real struggles getting any network coverage on @ThreeUK for a couple of days. Very hard to get anything done all weekend.

First day on @ThreeUKSupport and so far had no more than 1 bar of signal.. not going to even last the cooling off period at this rate

@ThreeUKSupport very limited signal north side of Basingstoke. RG24 9RD completely dead.

@ThreeUK I really hate the poor signal and service along with such poor customer service. I wish I hadn’t renewed my contact

@ThreeUKSupport just shocking so fed up with 3 wish I never upgraded!

@ThreeUKSupport It finally kicked in around 11pm that day I don’t think I had problems with other services..data just seems to be an issue with my phone..a lot! I find I have to switch it off and on quite a bit or go in to airplane mode to get data back...since I’ve had it...

@ThreeUKSupport I haven’t had a phone signal for 2 days. Please help.

@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue! My post from yesterday ignored!

@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue!

@ThreeUK why is there no internet inn Newbury its been down all day

@ThreeUK why is the internet not working in Newbury its been down all day

@ThreeUKSupport I have the restart my phone every day in an attempt to pick up the data in the area...if it succeeds it’s then super slow at doing anything

@ThreeUKSupport over the last few months every morning I have noticed issues with the data in my area...the minute I leave my house...nothing..nothing till I get in to town which is a good 15 min walk away....

@GoWithItAll @ThreeUK @ThreeUKSupport Yes they take money very quickly but zero help to get the solution resolved. Disappointing

@ThreeUK I have been trying to download an update for my phone since 2am it is now 5-30am and I have not been able to do it, the download is only 145kb now that is ******* good service.

@ThreeUKSupport anybody else having the same problems trying to make a call and it says you run out of credit lol I’m on contract UNLIMITED sort this out please I have nothing but problems and I will just withdraw my contract from you and so will my family

@ThreeUKSupport Erm, Well looks like Maxine knew the postcodes. You can check M40 2WL since that's not a residential location. This has been a problem for a long time, £10 on an O2 Pay and Go sim to test it and they thrashed you with speed and reliability.

@ThreeUKsupport Hi team. I've been charged for a WiFi call to Australia like it was a normal call. Could you help get to the bottom of this for me. It'd be greatly appreciated.

@ThreeUKSupport I have now been told that no errors have been found with my bill, and despite the 6 months half price offer being shown everywhere, I am being refused it! Not happy with the service right now! The fact you sent me a text offering me an early upgrade and 6 months half price!!!

@TomeLevi @ThreeUKSupport Thanks. I know it's fairly inconsequential compared to all the crap we're all dealing with at the moment, but it's still rattling and trying to deal with this on top of everything else is seriously no fun

Hi @ThreeUK - my phone was stolen tonight and I'm trying to contact you to freeze my number and get a new sim but every time I call the line goes dead, and there are no open stores during lockdown... any help?

@ThreeUKSupport Hi mark, I think the issue has been sorted now. The sim did stay in a device, but it has been switched off since the sim plan ended so I don’t think it could have physically used any data. Thanks for your help

@ThreeUK are weak. They remove comments they don't like, and ignore the fact that staff treat those with mental illness appallingly. Cue the copy pasted 'sorry you feel that way' dismissal, from the indifferent, mocking, business.