3 (Three) outages and service status in Basingstoke, England
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- 3 (Three) generated 0 outage signals in the last 24 hours around Basingstoke, including 0 direct reports.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Problems in the last 24 hours in Basingstoke, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Basingstoke, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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3 (Three) Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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jamie whittaker (@whitsy13) reported from Wokingham, England@ThreeUK why isn't my 4g service working?
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Anita Duncan (@AnitaDuncan1) reported from Wokingham, England@ThreeUKSupport just shocking so fed up with 3 wish I never upgraded!
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Hida Poi (@Poi00) reported from Basingstoke, England@ThreeUKSupport very limited signal north side of Basingstoke. RG24 9RD completely dead.
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Kate (@katesj1983) reported from Wokingham, England@ThreeUKSupport please tell me why I have been facing so many issues with data since I upgraded my phone!
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Garry Poulson - Charity Expert (@Volunteeringace) reported from Newbury, England@ThreeUKSupport @ThreeUK absolutely the most frustrating level of customer service.Clearly no customer care. Your policy not deal with matters properly in store is a shame.I have a phone that won't work a contract for £34 a month for two years and three won't step up and reassure
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Sam Stribley (@samstrib) reported from Bramley, EnglandFirst day on @ThreeUKSupport and so far had no more than 1 bar of signal.. not going to even last the cooling off period at this rate
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Michael Knight (@MJKN1GHT) reported from Wokingham, England@ThreeUKSupport Tried that full power off and restart too...wife has same issue. Think localised can you check if issues still in area
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Kate (@katesj1983) reported from Wokingham, England@ThreeUKSupport It finally kicked in around 11pm that day I don’t think I had problems with other services..data just seems to be an issue with my phone..a lot! I find I have to switch it off and on quite a bit or go in to airplane mode to get data back...since I’ve had it...
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Garry Poulson - Charity Expert (@Volunteeringace) reported from Newbury, England@ThreeUK despite helpful staff at your Newbury store a faulty brand new samsung phone that refuses to unlock that Samsung say should be replaced the shop won't. Customer service policy is appalling #consumerlaw says within 14 days I'm entitled. Formal complaint now.
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michael todd (@sycomike17) reported from Newbury, England@ThreeUK why is there no internet inn Newbury its been down all day
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Graeme Hutchison (@gdhutchison) reported from Fleet, England@ThreeUKSupport I haven’t had a phone signal for 2 days. Please help.
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Harvey (@HarveyWelch) reported from Wokingham, England@chadderscheesee @ThreeUK @EE There's definitely a contract clause which will say you can leave if service is subpar which it really is
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Anita Duncan (@AnitaDuncan1) reported from Wokingham, England@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue!
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Emma Kennedy (@ekennedy29) reported from Wokingham, England@ThreeUK I want to change my contract but it’s basically impossible to contact you. I’ve forgotten my My3 password and your website errors every time I try to reset. Your call centre isn’t taking any calls and your Live Chat just doesn’t work. How do I talk to a person?
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Iain Law (@iainlaw) reported from Basingstoke, England@annabelouisa @ThreeUK Wondering if was down, not been able to connect. At least I now know it is not just my phone!.
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Garry Poulson - Charity Expert (@Volunteeringace) reported from Newbury, England@ThreeUKSupport Is there a team above that I can call a number where I can immediately have my issue dealt with please ?
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Jonny Freeman (@jfreeman_93) reported from Basingstoke, England@ThreeUKSupport Hi - trying to activate my sim for my new upgrade iPhone but your website keeps saying it’s suffering technical problems and so does your app. Any idea when they’ll be fixed. Thanks
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Matt (@maffoos1) reported from Basingstoke, England@ThreeUKSupport What you're saying is your network is congested permanently then. It's unusable which is a problem when you're not giving what you're selling.
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Ian Hollinsworth (@ianhollinsworth) reported from Alton, England@MarkAWigmore @EE Three are just as bad where I am. @ThreeUK
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Paul Hunsdon (@Hunsy1969) reported from Wokingham, England@TheDJ_Chubbs @ThreeUK I found the same in Croatia mate. My @EE signal better over there than in my own home. 🤔😩
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Debbie Todd (@debtodd) reported@LadyOfLondonx @ThreeUK After 20+ years of being with Three, since joining Vodafone, they have gone downhill MASSIVELY I would Not recommend anyone to join three network.Unfortunately 2 years ago i convinced my husband to leave EE to join Three,worst mistake
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Kitty Coco (@BambieBambini) reported@ThreeUK Warning for 3 PAYG Users They cut off my service and kept my remaining credit, claiming no chargeable activity for 6 months, despite a recent call I have the logs on my phone to prove. This is the last time they will rob me. I’m switching to another provider.
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Damien Charlesworth (@Damienc1985) reported@ThreeUK So after 8 minutes of dialing over and over again, going through all the automated options, including having the line disconnected twice, I am finally through to someone. Let's see if they can resolve the issue, as there should be no bill to pay, but Three want £350!
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Alexander Bragin (@SkaterMadnes) reported@ThreeUK @JonnyMontrealQC It's still broken a year later.
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Aston (@4ston420) reported@skunkcityseeds @ThreeUK Ooh I didn't know they merged with Vodafone 😐 that says alot tbh... They upped my bill not to long ago and I said I was going to leave what not for a better deal.. they didn't offer anything better same plan same signal more money... Make it make sense 🤔 just daylight robbery
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JaxRalph1992 (@JaxRalph1992) reported@ThreeUKSupport why am I paying for the worst Internet service I’ve ever had from you guys. This only happened since you joined Vodafone.
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Virginia McClane (@VirginiaMcClane) reported@ThreeUKSupport have you got any issues with broadband in Larkfield Kent @ThreeUK
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🄸 🄿🅄🅂🄷 🄱🅄🅃🅃🄾🄽🅂 (@_XoDaRap_) reported@ThreeUKSupport I need a customer service email address please. None of your live chat agents could help. I wasted my lunch hour being passed around like a $10 ****** at a stag party.
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🎀Christine🎀 (@xChristine_Gx) reported@ThreeUKSupport I've received an email today saying you've passed my account to debt collectors, for a bill I've already paid, that isn't due until 8th June. I've tried using the online complaints form which isn't working. Where can I send my formal complaint?
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Whatever (@RealGetAGripLad) reported@ThreeUK Any chance I could get a customer service agent who is english because i am having a nightmare getting my account sorted because all the agents are forign and their english is awfull? @threeuk