3 (Three)

3 (Three) Outage Report in Basingstoke, Hampshire, England

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

3 (Three) Outage Chart in Basingstoke, Hampshire, England 04/18/2025 12:55

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Most Reported Problems

The following are the most recent problems reported by 3 (Three) users through our website.

  1. Phone (57%)

    Phone (57%)

  2. Internet (28%)

    Internet (28%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Basingstoke, Hampshire, England

The most recent 3 (Three) outage reports came from the following cities: Hook.

Loading map, please wait...
City Problem Type Report Time
United KingdomHook Total Blackout
United KingdomBasingstoke Total Blackout
United KingdomFleet Total Blackout
United KingdomBasingstoke Phone
United KingdomBasingstoke Phone
United KingdomAlton Phone

Community Discussion

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3 (Three) Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • AnothervoiceWB Steve Masters (@AnothervoiceWB) reported from Newbury, England

    @benwood @ThreeUK @kestermann @shauncollins I had some real struggles getting any network coverage on @ThreeUK for a couple of days. Very hard to get anything done all weekend.

  • grahambromham Graham Bromham (@grahambromham) reported from Theale, England

    @ThreeUKSupport now been cut off from Custer services twice when querying invalid early termination fees, need help!

  • Volunteeringace Garry Poulson - Charity Expert (@Volunteeringace) reported from Newbury, England

    @ThreeUKSupport Regret there were no options to satisfy my issue. #three

  • Poi00 Hida Poi (@Poi00) reported from Basingstoke, England

    @ThreeUKSupport very limited signal north side of Basingstoke. RG24 9RD completely dead.

  • Volunteeringace Garry Poulson - Charity Expert (@Volunteeringace) reported from Newbury, England

    @ThreeUKSupport Yes in my local store in Newbury..customer of 8 years or so. Very frustrated. Samsung advise there is an issue with the phone who said return it to the store. This was an upgrade.. customer service please

  • JordanCourt94 JC (@JordanCourt94) reported from Wokingham, England

    Can Singha beer **** their contract off as well. Them and @ThreeUK walking in the same day would be unreal.

  • ekennedy29 Emma Kennedy (@ekennedy29) reported from Wokingham, England

    @ThreeUK I want to change my contract but it’s basically impossible to contact you. I’ve forgotten my My3 password and your website errors every time I try to reset. Your call centre isn’t taking any calls and your Live Chat just doesn’t work. How do I talk to a person?

  • Volunteeringace Garry Poulson - Charity Expert (@Volunteeringace) reported from Newbury, England

    @ThreeUK despite helpful staff at your Newbury store a faulty brand new samsung phone that refuses to unlock that Samsung say should be replaced the shop won't. Customer service policy is appalling #consumerlaw says within 14 days I'm entitled. Formal complaint now.

  • NeealGinge2477 Ginge2477 (@NeealGinge2477) reported from Basingstoke, England

    Crap service from @VodafoneGroup glad I changed to @ThreeUK

  • wildlime Brendan 🌈 (@wildlime) reported from Basingstoke, England

    @PSobocki @ThreeUK It's newer spectrum so not all devices support it but newer devices do. Next time you change it will likely support it

  • whitsy13 jamie whittaker (@whitsy13) reported from Wokingham, England

    @ThreeUK why isn't my 4g service working?

  • AnitaDuncan1 Anita Duncan (@AnitaDuncan1) reported from Wokingham, England

    @ThreeUK I really hate the poor signal and service along with such poor customer service. I wish I hadn’t renewed my contact

  • HarveyWelch Harvey (@HarveyWelch) reported from Wokingham, England

    @chadderscheesee @ThreeUK @EE There's definitely a contract clause which will say you can leave if service is subpar which it really is

  • jfreeman_93 Jonny Freeman (@jfreeman_93) reported from Basingstoke, England

    @ThreeUKSupport Hi - trying to activate my sim for my new upgrade iPhone but your website keeps saying it’s suffering technical problems and so does your app. Any idea when they’ll be fixed. Thanks

  • Volunteeringace Garry Poulson - Charity Expert (@Volunteeringace) reported from Newbury, England

    @ThreeUKSupport @ThreeUK absolutely the most frustrating level of customer service.Clearly no customer care. Your policy not deal with matters properly in store is a shame.I have a phone that won't work a contract for £34 a month for two years and three won't step up and reassure

  • andydpaustin Andy Austin 🇪🇺 (@andydpaustin) reported from Basingstoke, England

    @ThreeUKSupport The reason for the #complaint @Ofcom is that I can’t get the app to work and navigating your phone system has proved impossible ! I shall now be formalising my complaint. This really is ridiculous and frustrating. You are making it impossible for me to manage my accounts!

  • mcsherlocks Daniel Sherlock (@mcsherlocks) reported from Wokingham, England

    @SuperSaf @ThreeUK Different story in Woking, Surrey No 5G and 4G+ data speeds of about 4 Meg very poor quality too constantly cutting out. 😢

  • samstrib Sam Stribley (@samstrib) reported from Bramley, England

    First day on @ThreeUKSupport and so far had no more than 1 bar of signal.. not going to even last the cooling off period at this rate

  • siouxian click'n'knit (@siouxian) reported from Wokingham, England

    @ThreeUKSupport Are there network issues? No home broadband for 6+ hours and poor 4G currently. All the obvious things tried. No one seems to answer phone and can't get onto live chat.

  • HarveyWelch Harvey (@HarveyWelch) reported from Wokingham, England

    @chadderscheesee @ThreeUK @EE I had been with three for 3 months of a 12 month contract. I just complained that my signal was not what I wanted and I ended my contract. No harm in trying. Go on their live chat rather than phone them so you don't get annoyed when they lie to you

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • Iadypaulsonn katie / euphoria spoilers (@Iadypaulsonn) reported

    @harrystrawson_ @ThreeUK i have but they’re still charging me 😭😭 changed to 02 because their service actually works lmao

  • rdgmartin David Martin 💙 (@rdgmartin) reported from Milton Keynes, England

    Not sure that @ThreeUK could make it more difficult to contact customer service if they tried. Can’t get through on phone, can’t reset password online. Maybe I should write a letter? Or try semaphore

  • leoncrabtree_16 leon clare (@leoncrabtree_16) reported

    @ThreeUKSupport Every time I’ve clicked since Friday there is nobody there. Not even a queue to wait in. I need this issue resolved today or I’m cancelling the contract with my bank.

  • harrystrawson_ harry (@harrystrawson_) reported

    @Iadypaulsonn @ThreeUK they’re so bad 🤮

  • lucindahawksley Lucinda Hawksley (@lucindahawksley) reported

    @ThreeUKSupport @ThreeUK Before lockdowns I went into the stores several times to try and get the app tp work. I've tried deleting, reloading etc etc but it never works. There seems to be a problem specifically with my account.

  • leoncrabtree_16 leon clare (@leoncrabtree_16) reported

    @ThreeUKSupport Are you going to help solve my problem or continue ignoring me ? Three honestly have the worst customer service, disgusting

  • MrChrisChopping Chris Chopping (@MrChrisChopping) reported

    @ThreeUK so efficient at taking my money! Processed the payment in seconds. Shame you keep whacking me on hold/dropping the call when I try to cancel the contract...my wife says thanks as keeping me on hold has been a real help in getting the nursery sorted for our imminent baby

  • GoonerOz GoonerOz (@GoonerOz) reported

    @ThreeUKSupport Been promised two call backs neither has transpired. Dope to customer service on Thursday and Saturday.

  • ifyouseebeth Beth. (@ifyouseebeth) reported

    I can't believe how bad @ThreeUK internet signal is. I've been with them for a few weeks and I've only been to a couple of places and I haven't had 4G let alone 5G and "emergency calls only" for most of it. Give me EE back 😭

  • ifyouseebeth Beth. (@ifyouseebeth) reported

    @ThreeUKSupport The postcode of where I am now is S26 6PB. The signal is absolutely awful and I'm not even getting a H+ on the signal let alone 4G!