3 (Three) Outage in Staines, Surrey, England

@rc81_ @ThreeUK A bit troubling that they were aware that I’m a @ThreeUK customer though, but Three said there had been no security breaches

@rc81_ @ThreeUK Just had the same thing. Am about to have a live chat with Customer Service to check if it’s a scam- will let you know...

@ThreeUKSupport There is a cooling off period for cancelling contracts made in store (14 days from activation) but if not stores are open to cancel then how can this be done? Cancelling because I no longer require the free data roaming in Brazil as all U.K. flights to Brazil are now cancelled.

@tower_cell @ThreeUKSupport Apparently they have planning applications for 5G in the Twickenham and Richmond area, but they keep being rejected which is a shame. Fingers crossed though! Their speeds round me are not great, about 10mb down and 2mb up.

@ItsJustTamsin @ThreeUK Omg, that's terrible! their customer service is terrible, they hang up on you all the time! Switched to EE, best decision ever, and they have customer service in the UK.

@ThreeUKSupport Still absolutely no use whatsoever. No customer service. No help. Your own systems are now down. The latest excuse. 4 months of you taking money & providing zero service. Basically a scam.

@ThreeUKSupport But you haven’t helped solve the problem at all.

@ThreeUKSupport How do I msg you so that not everyone can see. All of the info will be linked to my account. Nothing to do with a new phone. It’s one under warranty not working for nearly 4 months & now you avoiding paying for the Apple store replacement. All you do is take my money each month.

@ThreeUK - been trying to get resolution to a relatively simple issue for 3-4. Months. No mobile service. No handset. You are happy to keep taking my money & provide no help. Web chat & call centre totally useless. How do I contact a grown up with some authority & sense?

I do enjoy @ThreeUK's "Support anyone but Chelsea" ad campaign. :)

@ThreeUK I’ve had no service on my phone today. For the past week the data has been barely working and calls are failing to connect. Can you please advise?

@ThreeUKSupport Live in Fulham SW6 and have had zero signal since last night. Website says there's an issue but now I'm worried it's my phone. What's happening and when will it be fixed? Thanks

@ThreeUK why I am not getting full coverage in my house ..West London Hayes.. its shame on 5g network..not even 2g internet

@ThreeUKSupport It's not for me, it's for a friend, last night when I went to the network status checker and put in the postcode, it said engineers were completing work on masts near by so things may be affected?

@ThreeUKSupport Tw27bp It seems that there's been issues with the masts for about a week now?

@ThreeUK need to speak to uk person who can help!! Foreign call centres:(

@Dinalli @ThreeUK I hate Three, can’t wait to leave them 🙈🙈🙈 nothing but issues since I last contacted them, they just didn’t care enough !!! Hope you get your issues sorted mate xx

@ThreeUK want to charge me the £53 early cancel fee to get out of contract worth £300 over 2yrs to move to contract worth £1150. Won’t waive the fee. Result I will wait 6 months and probably move to another network. #mobiles

@ThreeUK I am sick of paying £86 a month for 4G that doesn’t work! Once again another day I can’t send texts or make calls because your network is down

@ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!

@ThreeUKSupport @ThreeUK My wife's contract is up. My contract is up in a few months. Our 4g modem contract is up soon. Yet again we have no data or call signal, and yet again I can't work. You're not making it easy to stay with Three...

@ThreeUKSupport hello. Why is my internet and phone not working since 9 AM? I am in dundee DD2 dundee.

@ThreeUKSupport Every time I contact it says the systems are down or being upgraded. All I need to know is if I am out of contract?

@ThreeUKSupport my number is stuck ‘disconnected’ with you in a failed PAC port, I need help ASAP thanks

Hi @TalkmobileUK... no signal/service day 4 since PAC in failed from @ThreeUK im still getting their “number not recognised” automated voice message calling my own number even though my TM account logged in is showing the port successful... I really need HELP ASAP

@ThreeUKSupport costs I've incurred, but I'm still paying a monthly fee for a phone service I cannot use for at least 3/4 weeks, which is completely unacceptable.

@ThreeUKSupport the WORST customer service ever. I'm so angry. It's been 75 minutes and I still can't get what I want from your online departments. I don't believe you care at all that I've been a customer for 15 years. No longer. APPALLING

@ThreeUK Customer services are a complete joke shop

@ThreeUKSupport Hello, it’s a network issue, I was told it’s the mast capacity? Postcode is HG5 8NQ

@ThreeUKSupport yeah that's the one I've been online with - since 12.15. And I'm still not anywhere near being able to cancel and get my money - that you took from my account without permission. "Imran" is being utterly useless