3 (Three) Outage in Hounslow, Greater London, England

Consistently terrible customer service and support from @ThreeUK @ThreeUKSupport

@ThreeUKSupport how can I pay my bill ! Been trying to use app but not working and all the online stuff I’ve been advised to do don’t work either !

Isn’t amazing that I’ve already spoke to someone on the phone from the @VodafoneUK fraud team but @ThreeUK nowhere to be seen.might become a Vodafone customer after this #epicfail #ScamAware

Scammers are contacting @ThreeUK and requesting new SIM cards to get hold of your bank information.just found out from my bank.not able to get hold of anyone at @ThreeUK phone and login doesn’t work anymore #help #ScamAlert

@ThreeUKSupport I need to speak to someone in Customer services urgently! I’ve been expecting your call back since the 20th March and I’m still waiting 10 days later despite you promising a return call within 72 hours! Just when I thought #Three couldn’t get any worse!

@ThreeUKSupport I had all the lights on the router. Devices showing as connected, Mac showed an IP address for connection, but there was no internet on any device. It resolved itself after about 10 minutes, the longest 10 minutes of my life! Seemed like the network dropped.

@ThreeUK You’re unable to block a stolen phone... your website is not secure. My friend is having a great deal of difficulty getting answers and support. @Ofcom

@ThreeUK your service is currently unable to block sims despite the fact a friends phone has been stolen. Thieves are continuing to use the phone and cause issues. Your website is also currently insecure. Please address these issues urgently. #threeUK

Same here talk about bad timeline lol @ThreeUK

So I can't pay my phone bill because the @ThreeUK site and app and phone number is down @ThreeUKSupport

@catherinemack @virginmedia @ThreeUK We always had terrible customer service & terrible broadband reliability from @virginmedia . Could not recommend them less.

@ThreeUKSupport Such a poor connection! So bad! Postcode SE4 thanks

@ThreeUK @ThreeUKSupport Outstanding customer service. Ordered your Huawei E557 with collections from your Wood Green store. Went there today they said it’s @ your Angel store. It’s not there either. Travelling when shouldn’t and now cannot work from home.

@ThreeUKSupport No updates ill just take it, its not working as your end.

Shocking service from @ThreeUK. Online chat function was ace when trying to sell me something (a mobile broadband router to enable me to work from home before broadband is installed) and was assured it would be able to stream. Now using it, it can't. Can't just about load pages.

@ThreeUK Been getting these from the 2nd of March and no update 😒 . From Three: Thanks for your patience. We're working hard to fix your problem. When we have a fix, we'll either call you or send you a text update within 7 days

@ThreeUK hi I’ve received post for a 3 account but the person named doesn’t live at my address can u help thanks

@CurlyTazzi @BelleDameFolle @ThreeUK @virginmedia I haven’t had anything but great service from them. Blistering fast internet speeds all the time and never an outage in 4 years. Must be your dodgy area.

@taralawrence21 @Three_Is_Broken @ThreeUKSupport Yeah...leave @ThreeUK they are shit

Hiral if that’s @ThreeUKSupport very poor service and made me lost a tone of data important after explaining to her that will be happening she 100% affirmed it won’t ! Now only my pain for my research lost. And data .

@ThreeUKSupport THATS IS A STUPID ANSWR ! YOU ALWAYS HAVE THE SIGNAL BAR JESUS CHRIST !! But i can't make calls/ SMS / or data ! I'm sure but utter ridiculouse reply !!

@ThreeUKSupport having speed issues in UB7 have signal but speed is a joke only 1mbps at best... normally get above 40mbps...

@ZenofyMedia @lilsusie @henry_cuddles @EE @ThreeUK Idk how many times I need to say I don’t want sim only and want to be with an actual network 😭

@lilsusie @henry_cuddles @EE @ThreeUK It’s not a bad network! Just doesn’t do what I want

Hi @ThreeUK let’s have an honest chat about how bad your service has become in the last two years. Poor or no 4G coverage across most of central and west London. Five bars but no actual data connection. Coverage maps that are just made up!

@OliversSherbs @ThreeUKSupport They’ll blame your handset or sim and ignore the fact that their signal is virtually non existent in most of the country.

@ThreeUKSupport I was over charged ina number of occasions so I paced a cap on my account. However I continued to get overcharged (x7 the amount) and when I rang to double check you never placed a cap for me. Then reassured me that you won’t charge me and 4 days later I got charged anyway

@ThreeUKSupport waited all day for my upgrade to be delivered and it has not arrived. I have also not received a email telling me what time it should arrive like you said i would. I have phoned up your customer service twice and had no help. Disgusting service!

I got tired of not getting a good answer to my problem, so goodbye @ThreeUK! 👋🏼👋🏼 Hello @EE! 🤙🏼

@ThreeUK terrible customer service and no loyalty to remaining customers 😡😡

@ThreeUK It looks like the massive **** of a service you guys are turning out!

@ThreeUK @theebillyporter @AdwoaAboah_ @LondonFashionWk @csm_news Lies! Doesn’t support 3G never mind four or five!

@ThreeUK can you tell me why again ! I have been to Europe yesterday to Barcelona and my phone won’t work , yes data roaming is on and now im going to Prague am I going to have the same issues . Everywhere else around the world on go roam works just not Europe !!!

@ThreeUKSupport Network wide issue confirmed that whole network for U.K. down.

@ThreeUK Be nice if I could actually get 3 or 4g. Signal has been terrible for ages.

@StevenKelly82 @ThreeUK It’s just so shit

@ThreeUKSupport I've already got an unresolved complaint regarding this which has boe been escalated to the Ombudsman.

@ThreeUK just to let you know ive managed to move away from your utterly useless service and by doing so got 5 other friends to move. Might not mean much to you but im happy with my result so far! @Three_Is_Broken

I'm sure @ThreeUK and @PayPalUK use save customer service handbook. Same old excuses.

@articeddie @JanetteMilligan @ThreeUKSupport @ThreeUK They are probably service update emails from @ThreeUK

@ThreeUK where do I send my WiFi bill to. . Not had any issue 3g/4g today so had to pay for BTwiFi. Thanks @Ofcom @BBCWatchdog @Three_Is_Broken

@ThreeUKSupport I restart my phone about 15 times a day and the signal just keeps dropping. It’s awful

@LatinDJg @Three_Is_Broken @ThreeUK @ddyson3 @ThreeUKSupport I was waiting since August 2019, ust get them to allow you to cancel your contract without charge and walk away!

@SimSmithy @ThreeUKSupport @ThreeUK @Three_Is_Broken Yep! I got them down to 6 months free line rental but even that couldn’t stop me from leaving the worst phone provider in the uk!

Hi @ThreeUK. Guys you need to improve your service, how is it possible to be at home (London Z2) "using the 4G" & I'm not even able to load Netflix on my phone. Honestly, I was considering upgrading, but with this service maybe I'll have to change provider. Thanks 🦾

@ThreeUKSupport Hi, it’s NW10 3AA but I have the issue in many parts of London, especially central areas like Oxford Circus. Phone is iPhone 11 Pro.

@samgwentucker @ThreeUK They won’t have to work hard to improve the terrible deal I’m on at the moment.

Incredible. I’ve been a customer of @ThreeUK for nearly a decade and they have given me absolutely no reason to remain with this overpriced, poor service network. No incentives or customer loyalty.

Voda is red, O2 is blue, I moved to @EE Because the service from @ThreeUK was Poo!

@ThreeUKSupport I found out the reason , for some reason you deactivated my sim card before I received the new one which was being sent to fix my network issues. It meant no one at work could reach me all day and I could not make any call.

@ThreeUKSupport As I said no calls blocked in the APP what so ever. Sat in a q to be told there was a block ( not according to the app - which I screen shot). Which they had to remove at your end - I know this is bad times for us all but you need to up our game people need to stay on touch

@EE @O2 @VodafoneUK @ThreeUK It’s a shame this has to be said, but they need to be warned i guess. And during this pandemic, is a very bad time to do this.

I can’t even be bother to argue with @ThreeUK at a time like this. 6 months until I leave this crap network

@Hazibohh @ThreeUK I haven't heard much about it so it's probably just in your area. Engineers are limited atm... Just send an email explaining the issue.

@ThreeUK @O2 @EE @VodafoneUK Network have been down few times in last couple hours today I was 4 hours without any type of data

@italiangeeza @VodafoneUK @EE @O2 @ThreeUK Seriously... Have you read the impact that 5G has on human health not no conspiracy research it for yourself before calling people stupid.

So barely left the house in a month but because @bt_uk is so awful and cuts out every 20mins I've managed to use all 12GB of my @threeUK data (which includes Go Binge so I can watch Netflix without using data) IN MY OWN HOME. I'd be more understanding if that was the first time

@VodafoneUK @EE @O2 @ThreeUK Why wasn't the public informed about these towers being put up when we are on a lock down. Are you stating the scientific proof of the effects of 5G on human beings health is false. So the information contained is fabricated

@ProjectsByPari @threeuk are shit at 4g imagine their attempt at 5g

@ThreeUKSupport No, I have not been able to get connected. Could I please make a formal complaint regarding my network connectivity! Thanks.