3 (Three) Outage in Egham, Surrey, England

@ThreeUKSupport @gtrowb1 I have been having the exact same problem for at least the last week. I’ve had no luck logging in to the browser/app or changing my password

@ThreeUKSupport Thanks Laura. Do you have a date for when you plan to support watches?

@steviemetime @ThreeUK Goodness. You have been promising that eSIM is “coming soon”, for (literally) years @ThreeUKSupport Please just be honest with your customers. If you are not going to support it, we can go elsewhere.

@ThreeUK problems with 4G in Hampshire/Surrey since 3pm today..

Awesome job @ThreeUK @ThreeUKSupport so when the going gets tough on customer services you just either ignore the customer in DMs or close the chat in the apps 🤬 not a happy customer today !! Counting down the days to leave and head off to @VodafoneUK

@ThreeUK Your customer services are absolutely appalling. And to be posting invoices and have no online business portal or means of automatically emailing invoices to customers is unbelievable. This is the 21st century you know. #three#h3g#joke

@ThreeUK When you have just increased my plan from the half price to full price and I get less than full service I find it less than acceptable!! No response from your phone help desk or twitter help service !! Want to leave ASAP !!

@bootif1 @ThreeUK Taken them two days to respond on here and I’m still waiting for my promised call back from Friday night .... absolutely awful service from @ThreeUKSupport 🙈

@ibuckley @ThreeUK I called them today and they informed me there was some kind of issue ... I only get 1 bar of 3G service and the chap was meant to call me back That was over four hours ago 🙈🙈 #hadenough

@OzDelanty_94 @ThreeUK Worked out it’s 4 months until I can give notice or pay my way out .... yes they are THAT bad !

@OzDelanty_94 @ThreeUK I’ve got only six months But the signal is shocking and despite calling them I’m getting nowhere 🙈

Anyone else having issues with @ThreeUK at the moment 🙈🙈 worst service in ALL aspects EVER !! Can anyone advise me how to leave whilst in contract 😢😢

@ThreeUK Worse Network out there! Your customer service is a joke. Since I’ve joined had nothing but problems slow internet, poor coverage and when I’ve tried to get in contact with a manger just passed about and being fobbed off with poor excuses.

Awful service from three mobile. No mobile network for the past week at work address. How can anyone do business #threemobile @ThreeUK @ThreeUKSupport

Why is the 3 app so hard to use, can't have WiFi on but I have no 4G, it's redirected me 10x and the button to reset the password doesn't work 🤔 @ThreeUK

@ThreeUKSupport It's ok, third time lucky on chat she finally found someone who knows what they are doing who fixed the issue. Credit score affected by your companies error, however.

@ThreeUKSupport Good morning. My wife is having a terrible time with your accounts department. She has an account that she can't access & wants to pay bill. Phone/chat Support so far unhelpful on 2 occasions. Can you help, please?

@ThreeUKSupport Hi, who do I report bad upload speeds too on the threeuk network? In my area, tw27BP, the upload speeds are awful, facetime videos cut out all the time, people who I am talking too can't hear me. My wifi is down at the minute, so using mobile data

@ThreeUK I don’t have access to My3 account, can someone help as I can’t access the live chat???

@ThreeUK after being with three for quite some years, getting very frustrated. I can't remember pin , to get a new pin , have to validate by email, email address is incorrect so can't validate, can't change email address because? Can't remember pin. Help

@ThreeUKSupport I don’t know because while I was on live chat with the complaints team, I tried to look at my balance and your site booted me off and then wouldn’t let me sign back in. I assume the chat was then terminated so don’t know if my complaint was logged.

@ThreeUKSupport I've recently left 3 and had a message to say to call you to pay a final amount. Phone lines have a 20 minute wait, live chat on the website is down. Please can you advise how I can contact you to resolve this?

@ThreeUKSupport I can use nothing as I have no service/network at all

@ThreeUKSupport I was on live chat for over 45 minutes before tweeting with no sign of resolution. It was the last person on there who told me I’d have to wait until I come back to the UK. That won’t be until Christmas at the earliest, so if that’s the case then you’re losing me as a customer.

When @virginmedia is so intermittent it's unusable, then @ThreeUK does network maintenance that takes away the mobile back-up. A frustrating WFH week

@ThreeUKSupport I travel frequently for both work and leisure & have done so for years, often moving frequently between countries. In 8 years with this number travelling on 4 continents, I’ve never had this problem before. I’m really unimpressed to say the least.

hey @ThreeUK @ThreeUKSupport I cancelled my account with you. You sent me a text demanding payment and threatening debt collection. I cannot reset my password online to pay you. Every time I try to reset I get message: "my3auth.text.generic.error". Help please?

@ThreeUK It will be far from amazing on your poxy network. Amazes me that you would advertise on social media, do you idiots not read the comments.

@ThreeUK Paying 20 a month for 80GB. and I actually get signal now. Thank you based @giffgaff

@ThreeUKSupport trying to access My3 on my new device however I need to validate my email address. The problem is I no longer have access to this email address and there is no option to change it. So how do I access My3?