3 (Three) Outage in Ash, Surrey, England

@ThreeUKSupport Trying to add more data on the app - service unavailable. Any idea when back up?

@ThreeUKSupport upgraded my wife's sim over 5 hours ago, kept same number but still not connected ! HELP

@NickSpathis @ThreeUK I am getting 4g+ now at work. They must be upgrading the network.

@jamilemon @EE @ThreeUK You might be lucky in your area travel all over the ?? and the ? (at no extra cost) with good service.

@EE So please explain to me 1) why you are providing conflicting information for your own team, 2) Reason for taking so long, 3) Is this good customer experiences 6 days for port, 4) why say it’s automatic when it’s manual process @ThreeUK @LuriaPetrucci

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@ThreeUK - customer service is just awful. A bill query has resulted in (literal) hours and remains unresolved. The biggest irony (other than the difficulty in speaking to a communications company) is the long wait to speak to your complaints department #shame

@ThreeUKSupport expecting an upgrade to be delivered today. Still no idea what time it’s coming and I have things to do today. Tried calling customer services to get nothing but automated messages on all of them and I’m at my wits end now

@ThreeUKSupport Can you offer any help for my partner - he’s ordered an iPhone X upgrade but Three are now shipping the handset to the wrong address and won’t redirect it! Anything you can do? :(

@ThreeUKSupport Are you able to shed any light on the issues you've been experiencing? As far as I am aware every other network in the UK has successfully deployed Oreo to Samsung devices. Is there something unique to Three?

@shemakeswar @ThreeUK That really sucks! It's so hard to try to prove or provide evidence to your phone network too.

@HenaMH @ThreeUK Don't get me wrong, I'm a big advocate of yours. But tell me, what LTE category does your network broadcast and where (say by transmitter). Never been able to find this out from you.

@ThreeUKSupport hi just arrived on holiday and can barely load a website the internet is so slow, was hopping to use Netflix and that doesn’t work at all. I have 5 bars 3G and tried a phone reboot. Postcode EX34 7AH. Could you check this out please. Thanks.

Fantastic customer service from @ThreeUK. This is the reason I’ve been with them for years, my contract is due up in a couple of months and I’ll be renewing my contract with them.

@ThreeUKSupport It can be hit and miss sometimes but usually never without internet connection. Still no connection at the min either

@ThreeUK when is three going to support Apple Watch if you guys have no intentions of making the useful features available on three then I need to switch networks.

@ThreeUKSupport Restarted my phone but still got the same issue, no network.

@JanetGr23679911 @Louiseypopssss @O2 @EE @VodafoneUK @ThreeUK Yes, this particular company only seems to be a "trusted partner" to @O2. No cases on @VodafoneUK. @ThreeUK had some cases a couple of years ago, but none recently. Loads of cases on @giffgaff which uses @O2 network.

@JanetGr23679911 @Payforit_Sucks @O2 @EE @VodafoneUK @ThreeUK I had such a fight with o2 and the extremely rude American lady that answers the phone for this jammitup shite! Fingers crossed it’s fixed now

@ThreeUKSupport Usually never a problem but this month I had to use my phone as a hotspot while at work. Kind of annoying that you sold me a data addon under the pretence that it could fill the gap before my next bundle kicked in, when in reality you offer no such bolt on.