3 (Three) Outage in Virginia Water, Surrey, England

@ThreeUKSupport 3 of us, all on iphone 12 devices are all experiencing this. Have all reset network settings but no luck. Are there any plans for 5G to come to the postcode soon?

@ThreeUKSupport Can't switch to 3G as on an iphone 12, 4G is very slow, even with 4 bars of signal.

Whats up with @ThreeUK in my area? Wifi been so bad these last 2 weeks 😔 @ThreeUKSupport

@rc81_ @ThreeUK A bit troubling that they were aware that I’m a @ThreeUK customer though, but Three said there had been no security breaches

@rc81_ @ThreeUK Just had the same thing. Am about to have a live chat with Customer Service to check if it’s a scam- will let you know...

@ThreeUK why isn't my 4g service working?

@ThreeUKSupport There is a cooling off period for cancelling contracts made in store (14 days from activation) but if not stores are open to cancel then how can this be done? Cancelling because I no longer require the free data roaming in Brazil as all U.K. flights to Brazil are now cancelled.

@tower_cell @ThreeUKSupport Apparently they have planning applications for 5G in the Twickenham and Richmond area, but they keep being rejected which is a shame. Fingers crossed though! Their speeds round me are not great, about 10mb down and 2mb up.

@ItsJustTamsin @ThreeUK Omg, that's terrible! their customer service is terrible, they hang up on you all the time! Switched to EE, best decision ever, and they have customer service in the UK.

@ThreeUKSupport Still absolutely no use whatsoever. No customer service. No help. Your own systems are now down. The latest excuse. 4 months of you taking money & providing zero service. Basically a scam.

@ThreeUKSupport But you haven’t helped solve the problem at all.

@ThreeUKSupport How do I msg you so that not everyone can see. All of the info will be linked to my account. Nothing to do with a new phone. It’s one under warranty not working for nearly 4 months & now you avoiding paying for the Apple store replacement. All you do is take my money each month.

@ThreeUK - been trying to get resolution to a relatively simple issue for 3-4. Months. No mobile service. No handset. You are happy to keep taking my money & provide no help. Web chat & call centre totally useless. How do I contact a grown up with some authority & sense?

I do enjoy @ThreeUK's "Support anyone but Chelsea" ad campaign. :)

@ThreeUK I’ve had no service on my phone today. For the past week the data has been barely working and calls are failing to connect. Can you please advise?

@ThreeUK why I am not getting full coverage in my house ..West London Hayes.. its shame on 5g network..not even 2g internet

@ThreeUKSupport It's not for me, it's for a friend, last night when I went to the network status checker and put in the postcode, it said engineers were completing work on masts near by so things may be affected?

@ThreeUKSupport Tw27bp It seems that there's been issues with the masts for about a week now?

@ThreeUK need to speak to uk person who can help!! Foreign call centres:(

@Dinalli @ThreeUK I hate Three, can’t wait to leave them 🙈🙈🙈 nothing but issues since I last contacted them, they just didn’t care enough !!! Hope you get your issues sorted mate xx

I am honestly raging at @ThreeUK They are refusing to let me cancel my contract, I have jumped through their hoops, I have sent a copy of my passport. But no, still won’t cancel it. Absolutely appalling that they can do this @Ofcom

@ThreeUK Emergency calls only❗That's your story❗

@ThreeUK @ChelseaFC 2, big bad ***** C and Better than Pirlo Jorgi. The missing fik doesn’t count because he correct himself #3CFCShirt

@ThreeUKSupport would help if the number you gave me actually gave the option to speak to someone about it, there is no point ringing my friends phone cause you will never get to speak to me on it.

@ThreeUK The customer service is disgusting, the service is horrible, my phone never works and they promised compensations that never came twice last year. Look for another provider

@ThreeUK Then they say they cannot help and that I need to speak to someone else. The level of stress they are giving me is so disrespectful. But they don't care, they keep you there so that you give up and keep the plan. Stay away from this company.

@ThreeUK I'm in a chat with their customer service for almost 4 hours to cancel my plan. it is expiring at the end of the month. They refuse to cancel, keep saying how valuable I am, how much they want to sort the issues, etc etc.

@ThreeUKSupport Hi Mark, I appreciate your help. I want to file a complaint because it’s not right for me to be charged the surplus for a phone I have now finished off paying? I am not paying £71 for data only...the £71 covered a combination of paying off my phone and the data/calls usage

@ThreeUKSupport Mark if you have the energy and the time please login and look at the notes. We can not solve this on twitter I doubt that

@ThreeUKSupport Well the incompetency comes from your complaint department so who else do I complain to now expect drop the company. It’s a shame I have been with you for years but such emotional stress over a contract it’s not worth it