3 (Three) Outage Report in Virginia Water, Surrey, England
Some problems detected
Users are reporting problems related to: internet, total blackout and phone.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Virginia Water, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Virginia Water and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 05: Problems at 3 (Three)
3 (Three) is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (43%)
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Total Blackout (34%)
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Phone (15%)
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Wi-fi (6%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Virginia Water, Surrey, England
The most recent 3 (Three) outage reports came from the following cities: Hounslow, London, Camberley, Datchet, Guildford, Southall, Ealing, Farnborough and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Internet | |
| London |
Internet | |
| Hounslow |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Virginia Water, England
Latest outage, problems and issue reports in Virginia Water and nearby locations:
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amy dyfan
(@amydyfan1) reported
from
Hillingdon, England
@ThreeUK my phone is not working what happening I can’t make or receive calls 🙃🙃
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Shane Andrews MBE
(@gingio) reported
from
London, England
@ThreeUKSupport I’m not giving that publicly - just trying to help you and @brattandeaf out.
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Lyn Paul 💙
(@LynPaul6) reported
from
Slough, England
@ThreeUK I am disgusted with your customer services. I have been trying to get on your App and had to call customer services who inform me that my name isn’t my name even tho I have written correspondence from you!! Cancelling my contract tomorrow!
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!
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Mark
(@edwarrditis) reported
from
Hounslow, England
Hello @ThreeUKSupport it’s been more than a week and I have not able to use my data. Checked the network status checker on your website and it says that there’s an issue. I would like to know if when the services will be fixed? It’s been more than a week now here in Isleworth
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Andy R Hessey
(@arhessey) reported
from
Brentford, England
@ThreeUK it’s only the second day of August and already we have a winner for the “Worst Customer Service Call” and “Agent who totally missed the point”. Can’t recall the last time I had such a bad experience!
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Matt
(@MattGiles1993) reported
from
Hillingdon, England
@ThreeUKSupport I’ve just switched to Three on Friday, however I’m still on my old network & haven’t had it go through yet. What’s going on?
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Daniel Sherlock
(@mcsherlocks) reported
from
Wokingham, England
@SuperSaf @ThreeUK Different story in Woking, Surrey No 5G and 4G+ data speeds of about 4 Meg very poor quality too constantly cutting out. 😢
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𝔽𝕦𝕟𝕜𝕠 ℙ𝕠𝕡 𝕁𝕒𝕞𝕚𝕖
(@funkopopjamie) reported
from
Maidenhead, England
@ThreeUKSupport I want to leave your network but I will not be moving to another network. On your website it talks about PACs and STACs but they both mention "moving to other networks" which I don't want. Please help!!
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Callum 🏳️🌈⭐️
(@callum_gx) reported
from
London, England
Whats up with @ThreeUK in my area? Wifi been so bad these last 2 weeks 😔 @ThreeUKSupport
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Jade Sharp
(@jadesharp1992) reported
from
Hounslow, England
@ThreeUKSupport Will do! When you put that postcode in on your website though, it still says you're fixing an issue in this area, so maybe your website needs to be updated?
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SDP
(@SSDP73) reported
from
Spelthorne District, England
@ThreeUKSupport @SheeMeeHeer So Mark (Three) - I just renewed to be safe but in two years time as a loyal customer I ll be paying this Roaming charges outside of the 70 destinations ( £2/day and £5/day) if I renew my contract again - so I ll have to not renew and leave it running as it is to not pay this!
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Jade Sharp
(@jadesharp1992) reported
from
Hounslow, England
@ThreeUKSupport Hi, asking on behalf of a friend, how long are the works going on for in the gu212nn postcode? They've had dropouts and problems for weeks!
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Shane
(@ShaneyFirkins96) reported
from
London, England
@SMARTYMobileUK The only time I don't have internet issues is when I have connected to one of @ThreeUK 5g Masts and recieving 5G speeds... which even that is very rare....
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Mike
(@allanmike03) reported
from
Camberley, England
@ThreeUK hi I am having trouble with my voicemail so have decided to set up visual voicemail but can’t seem to find how to set up in your network. Can you advise.
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Shane Andrews MBE
(@gingio) reported
from
London, England
@ThreeUKSupport @brattandeaf CF10 is the postcode area and there’s issues at the mo. I had a text telling me that earlier this week.
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Jade Sharp
(@jadesharp1992) reported
from
Hounslow, England
@ThreeUKSupport Can't switch to 3G as on an iphone 12, 4G is very slow, even with 4 bars of signal.
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🙈🍹Beatrice Formenton🇮🇹🇬🇧
(@beatriceforme) reported
from
London, England
Let’s talk about how **** @ThreeUK is in central London pls😤😤😤
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Jade Sharp
(@jadesharp1992) reported
from
Hounslow, England
@ThreeUKSupport 3 of us, all on iphone 12 devices are all experiencing this. Have all reset network settings but no luck. Are there any plans for 5G to come to the postcode soon?
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Mike
(@allanmike03) reported
from
Camberley, England
@ThreeUKSupport hi I have so issues with voicemail and on o2 and we I had visual voicemail where I could delete messages simply however I don’t seem to be able to find how to set this up on your network. Please advise.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Hamza Butt
(@hrbuttpk) reported
The customer service is as bad as their broadband. Not recommended! @ThreeUKSupport @ThreeUK
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Hamza Butt
(@hrbuttpk) reported
The customer service is as bad as their broadband. Not recommended! @ThreeUKSupport @ThreeUK
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Katie harshy marshy
(@katiejanemarsh) reported
@ThreeUK I’ve had no broadband since 10/11/2025, the fastest download I’ve had is 82 Mbps between 10/11 - 16/11 !!! I’ve contact your customer support and they’ve said there is an issue with my area and credited my account £2.60!!!! This is not acceptable
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Katie harshy marshy
(@katiejanemarsh) reported
@ThreeUK I’ve had no broadband since 10/11/2025, the fastest download I’ve had is 82 Mbps between 10/11 - 16/11 !!! I’ve contact your customer support and they’ve said there is an issue with my area and credited my account £2.60!!!! This is not acceptable
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Katie harshy marshy
(@katiejanemarsh) reported
@ThreeUK I’ve had no broadband since 10/11/2025, the fastest download I’ve had is 82 Mbps between 10/11 - 16/11 !!! I’ve contact your customer support and they’ve said there is an issue with my area and credited my account £2.60!!!! This is not acceptable
-
Katie harshy marshy
(@katiejanemarsh) reported
@ThreeUK I’ve had no broadband since 10/11/2025, the fastest download I’ve had is 82 Mbps between 10/11 - 16/11 !!! I’ve contact your customer support and they’ve said there is an issue with my area and credited my account £2.60!!!! This is not acceptable
-
Hamza Butt
(@hrbuttpk) reported
The customer service is as bad as their broadband. Not recommended! @ThreeUKSupport @ThreeUK
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Hamza Butt
(@hrbuttpk) reported
The customer service is as bad as their broadband. Not recommended! @ThreeUKSupport @ThreeUK
-
Katie harshy marshy
(@katiejanemarsh) reported
@ThreeUK I’ve had no broadband since 10/11/2025, the fastest download I’ve had is 82 Mbps between 10/11 - 16/11 !!! I’ve contact your customer support and they’ve said there is an issue with my area and credited my account £2.60!!!! This is not acceptable
-
Katie harshy marshy
(@katiejanemarsh) reported
@ThreeUK I’ve had no broadband since 10/11/2025, the fastest download I’ve had is 82 Mbps between 10/11 - 16/11 !!! I’ve contact your customer support and they’ve said there is an issue with my area and credited my account £2.60!!!! This is not acceptable