3 (Three) Outage in West Molesey, Surrey, England

@ThreeUK Be nice if I could actually get 3 or 4g. Signal has been terrible for ages.

@StevenKelly82 @ThreeUK It’s just so shit

@ThreeUK just to let you know ive managed to move away from your utterly useless service and by doing so got 5 other friends to move. Might not mean much to you but im happy with my result so far! @Three_Is_Broken

I'm sure @ThreeUK and @PayPalUK use save customer service handbook. Same old excuses.

@articeddie @JanetteMilligan @ThreeUKSupport @ThreeUK They are probably service update emails from @ThreeUK

@ThreeUK where do I send my WiFi bill to. . Not had any issue 3g/4g today so had to pay for BTwiFi. Thanks @Ofcom @BBCWatchdog @Three_Is_Broken

@ThreeUKSupport I restart my phone about 15 times a day and the signal just keeps dropping. It’s awful

@LatinDJg @Three_Is_Broken @ThreeUK @ddyson3 @ThreeUKSupport I was waiting since August 2019, ust get them to allow you to cancel your contract without charge and walk away!

@SimSmithy @ThreeUKSupport @ThreeUK @Three_Is_Broken Yep! I got them down to 6 months free line rental but even that couldn’t stop me from leaving the worst phone provider in the uk!

Hi @ThreeUK. Guys you need to improve your service, how is it possible to be at home (London Z2) "using the 4G" & I'm not even able to load Netflix on my phone. Honestly, I was considering upgrading, but with this service maybe I'll have to change provider. Thanks 🦾

@ThreeUKSupport Hi, it’s NW10 3AA but I have the issue in many parts of London, especially central areas like Oxford Circus. Phone is iPhone 11 Pro.

@samgwentucker @ThreeUK They won’t have to work hard to improve the terrible deal I’m on at the moment.

Incredible. I’ve been a customer of @ThreeUK for nearly a decade and they have given me absolutely no reason to remain with this overpriced, poor service network. No incentives or customer loyalty.

Voda is red, O2 is blue, I moved to @EE Because the service from @ThreeUK was Poo!

@mark_castle @Pimsnumber1 @Three_Is_Broken @ThreeUK There are so many with the same issue. @BBCWatchdog need to investigate.

@efjaebe @ThreeUK EE customers have issues too. All networks have problems in dense areas where a lot of users are demanding higher levels of data than ever before.

@ICimmi @ThreeUKSupport Signals become really poor in Wimbledon since new year too

@Garryc0nn0r @ThreeUK Absolutely bunch of crooks and they know it! Charging for a service which they dont deliver!

@ThreeUK your network has been such a piece of fkn shit this past month +... be better

@ThreeUKSupport hello! I have had problems removing the parental control from my account for months, I have an UK credit card, which should prove that i am already over 18 more than enough, but it gets declined all the time:/

@ThreeUKSupport @ThreeUK 2/2 I understand that people steal - but seriously - set up an area in your store where customers can hold the phone they’re about to purchase. IT’S A PHONE. You hold it to use it!!!! Not a happy customer.

@ThreeUKSupport Thank u for your reply Jen. It is not my phone... it is my relish. Have tried changing all the positions of my router and nothing. Have been calling you guys but it was said to me that I have a bad signal and apparently the signal in the area is indeed bad. :/

@ThreeUKSupport Hi Jen. Yes... and in my house we could never get more than 4m/s. Very frustrating

@7fivefive @ThreeUKSupport Not quote that bad…

@ThreeUKSupport Strange how the call drops and your request can’t be completed just when compensation it being agreed. Sort your bloody network out! It’s a disgrace! I won’t be giving you another penny.

Nice one... @ThreeUK is this yet another customer throwing himself overboard!

@ThreeUK shocking signal today

Terrible new customer service on @ThreeUK . Taken more than a week to transfer over my number, so much wasted time on inefficient Live chat and phone. Very disappointed

@Relish @ThreeUKSupport @ThreeUK Predicting advice of: Call customer service Reset your modem Take out the sim and clean it in your modem #overit #excuses #3mobile

@ThreeUK @ThreeUKSupport supposed to have ported my number from @EE yesterday, didn’t happen. Promised it would today and thus far hasn’t! V poor!!

@ThreeUKSupport hi there. Wanted to check My3 account but forgot password, try to reset but it says my mobile number not found. I’m definitely on your network. Help!

@ThreeUKSupport Your connection is shit, your customer service is shit and your pricing is shit. If there’s any way to transfer my contract to EE tell me, I beg. Constantly having to put my phone on airplane mode and back to get internet is tiring.

5 days in and still nothing. The ‘congestion’ @ThreeUK told me is the issue in Kingston seems to also apply to north London, central London and east London it seems as Everywhere I’ve been I can’t text or use internet. #refund #changingprovider #avoidtheee @Three_Is_Broken

@ThreeUKSupport It’s turned on, the sim in inside but the WiFi is incredibly slow. WhatsApp/Netflix/YouTube/basic google.. nothing works

@ThreeUK Your network now total garbage and never works. I’m off 🖕

@ThreeUKSupport poor connection wondering to request an early termination

@ThreeUKSupport Logged via online chat. Was originally offered a £5 compensation, which I rejected. Was passed onto second level technical support who have authorised effectively a month free on both my accounts. Had a missed call 24th Dec but nothing since

@ThreeUKSupport Of course I have. How else would your live chat person have been able to a: verify my security answer s & b: re-enable my login. I don't use your app, it's a pile of... well let's just say it wasn't a positive experience.

@cokernutts @ThreeUKSupport Lol switch to 3G. Btw most modern iPhones don’t even allow that button to work any more. But you’d know that as a mobile network operator, right...

@ThreeUKSupport The signal for 3G-only isn’t that great either. I can make calls just fine, but data is a real problem. At home I wouldn’t be able to use my phone at all without WiFi calling enabled.

I think I’m going to have to abandon @ThreeUK for another network. Since moving to London five weeks ago I have had no phone signal when in my flat and intermittent to no data when in Central London on both 3G and 4G. My phone has become a useless space grey rectangle.

@Mumma_haley35 @virginmedia Sounds that way. Unfortunately @ThreeUK seem to be having issues in KT2 as well, so even my 4G isn’t working very well on my phone. Telco needs to move into the modern world of customer service, maybe @Ofcom need to change their regulations.

@IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin

@ThreeUKSupport This was already done when I logged a formal complaint with your complaints team yesterday. Awaiting a “priority” call back from the technical team hopefully later on today

Get back to London and my phone signal is worse than being in Paris. @ThreeUK sort your shit out!

@ThreeUKSupport @aanteater_ I’ll be doing the same. The service is abysmal in this area. Today it’s unusable, again. Generic promises of 5G are irrelevant when the basics are broken.

@miserablekings @three @ThreeUK @ThreeUKSupport I literally don’t even know what to do about this. And yet, out goes the money from my account for a service I’m NOT GETTING. @ThreeUK

priceless...call eventually answered by @ThreeUK to be told they have found a ‘significant piece of information on my account’ and have placed me on hold again. All I want to do is cancel my account

@amelia_jk @ThreeUK Honestly it’s ridiculous how bad they are! Yet keep signing back up with them

@ThreeUKSupport Everywhere I go I get no data signal! And turning it to 3G like your Reading store colleagues suggested doesn’t work either!

@Three_Is_Broken @edginggodout @ThreeUK @POTUS I'll tell ya what.. the B525/535 is much better than the other pieces of shit like the 'AI Cube' and the '5G CPE Pro'. The main issue is the signal/data provided by @ThreeUK because they can't support 4G and 5G simultaneously across the country.. but they won't admit to that.

@Three_Is_Broken @ThreeUK @ThreeUKSupport @DCMS Without being connected to WiFi in my own house, the signal is awful - infact it’s awful in most places come to think of it ... I’ve been with them for 8 years and tbf it just seems to be getting worse. #threeuk #signalissue @ThreeUK @ThreeUKSupport

Trying to talk to @ThreeUKSupport who said they are aware of problems and then signal went! If you are listening @ThreeUKSupport @ThreeUK we are gonna have to leave. We're at the beginning of 2 contracts and middle and end of another 2. Mobile is our only source of coms n web!

@Jessicaaa__xo @ThreeUKSupport It has been bad for months. They'll ask for your postcode, tell you to try 3G, tell you it's congestion, tell you there is works in the area and it'll be done soon.....it won't. They've said this since May 2019! Check out my RTs for evidence 😔 Time to take action @DCMS

@StuartWall34 @ThreeUKSupport It has been bad for months. They'll ask for your postcode, tell you to try 3G, tell you it's congestion, tell you there is works in the area and it'll be done soon.....it won't. They've said this since May 2019! Check out my RTs for evidence 😔 Time to take action @DCMS

@AimeePettitt @ThreeUK @ThreeUKSupport It has been bad for months. They'll ask for your postcode, tell you to try 3G, tell you it's congestion, tell you there is works in the area and it'll be done soon.....it won't. They've said this since May 2019! Check out my RTs for evidence 😔 Time to take action @DCMS

@tonyhold1 @ThreeUKSupport It has been bad for months. They'll ask for your postcode, tell you to try 3G, tell you it's congestion, tell you there is works in the area and it'll be done soon.....it won't. They've said this since May 2019! Check out my RTs for evidence 😔 Time to take action @DCMS

@ThreeUKSupport When is soon, is been like this for years!!!!! 3g never got coverage when 4g was coming, 4g hadn't got coverage because 5g is coming , it all settings one big con to upgrade your phone, some of us can't afford that.

@ThreeUK @GadgetsBoy What's the use in 5g if you still cant provide a signal for calls let alone internet

@BadgerBennett @JMFotografix @Three_Is_Broken @ThreeUKSupport @techradar @BBCWatchdog @three They cancelled my contract with zero charges when I pointed out that I couldn't even get signal outside their head office in Maidenhead.