3 (Three) Outage in Dorking, Surrey, England

@ThreeUK Worse Network out there! Your customer service is a joke. Since I’ve joined had nothing but problems slow internet, poor coverage and when I’ve tried to get in contact with a manger just passed about and being fobbed off with poor excuses.

Why is the 3 app so hard to use, can't have WiFi on but I have no 4G, it's redirected me 10x and the button to reset the password doesn't work 🤔 @ThreeUK

@ThreeUKSupport i have been following from last one month and you support team tells new story every time. i can provide you the case ids and chat ids

@ThreeUKSupport I was assured that the issue with my bill is under investigation and will be resolved. I called up today and got to know that there wasn’t enough information provided and the investigation couldn’t go ahead

@ThreeUK This is the twelfth time I am calling to resolve the problem. A problem which is due to the processing error at your end!

@ThreeUK I am connected to the billing team and the call is disconnected yet again. I am back on the music after dialling validating my details on the self service option. How poor can your service get?

Dear @ThreeUK There is a problem that needs to be resolved with regards to my plan. Everytime I speak and get transferred (saying there is no much of a wait) to the billing team, there is no response. What is the problem?

@ThreeUKSupport i have cancelled my contract for two weeks and i have been waiting for my pac code since 1 week and i am still not getting it. they have told me various times that it has been sent but they are constantly lieing i need urgent help as this is my business account

@talkSPORT The only way the new @ThreeUK @ChelseaFC shirt is worth £70 is if it boosts your phone signal when you wear it! Another example of clubs forgetting the fans don’t have wallets as big as Romans. #embarressing

@ThreeUK I had a contract with @ThreeUK I have warts experience with them. I cancelled my contract. Still they took my money. Send me a letter saying mistakenly took my money they gonna send me back it's been 4 months now they didn't send it. It's very poor service they have got

Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.

@ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia

@ThreeUKSupport I spoke to someone on chat on wednesday morning. He promised me it was arriving that day...... still no sign... i cant even cancel it because i cant access anything. This is bad service 😡

@ThreeUK appalling service. You are a communications company however you can’t organise your call centre staff to work from home!!! Banks, mortgage companies and travel agents have organised this so why can’t you. This is really concerning that the only option is online chat.

@ThreeUKSupport I have a mobile data sim for my son that expires on 4th June . I have tried to cancel it but I am told I need to give 30days notice . Why was the letter not sent out 30days before the end of my contract . 😔

@ThreeUKSupport I did this all earlier with your customer support and was told I had two choices, wait until 09/21 or buy out my contract. Sooo again paying for something that doesn’t work.

@ThreeUKSupport is there a problem with three our signal has been terrible for ages now

@ThreeUK USELESS 3 days 6 queues, get to front of one only 2 b told wrong dept.(I know but it’s the only way in!!) passed over to new longer Q then cut off!! Crap!!

Very sneaky from @ThreeUK. Account closed, told it would refund any credit. Get a letter saying account is in credit but need to call to get it. Obviously calling isn’t working currently. Sorted now with great chat support. Fine now, just sneaky.

@ThreeUKSupport It wasn't that simple getting in touch with you as 333 doesn't work on the weekend.I texted 7726 to report the fraud and just an automated message thanking me.

Used to be a @relishcareuk customer, then they sold out to @ThreeUK. Now I can't even watch porn; Three wants me to walk into a Three store somewhere and ask them face to face to allow me to watch porn on my own computer. I'm 38 years old.

@ThreeUKSupport trying to log into your app but I have mobile broadband not a mobile so the temporary password isn't going anywhere. Why do you do this? I can't change anything on my account because of this terrible customer service.

@ThreeUK trying to log into your app but I have mobile broadband not a mobile so the temporary password isn't going anywhere. Why do you do this? I can't change anything on my account because of this terrible customer service.

@ThreeUKSupport Hi I'm a Three mobile broadband customer and am trying to log into the Three app but it says it's sending me a temporary password to my text number... my "text number" is just my router's sim card phone number so I can't access it. What do I do?

@ThreeUKSupport my mobile data is not working since yesterday. Help me our !!

@ThreeUKSupport Yes. All of us are facing the same issues. The signal is intermittent and we are unable to make/ receive calls.

@ThreeUKSupport I tried switching to 3g tonight as I had 0.16mbps on 4g. I don't know how but it was even worse on 3g. This service is no service at all. Why when it used to be on is it now so bad. I will be in the webcam tomorrow yet again

@ThreeUK hi there. I have unlimited mins on my contract but have been charged an extra £28 this month just for using my calls. Please help. Not a happy customer.

@ThreeUK @ThreeUKSupport When will you have support for eSIM for iPhone, iPad and Apple Watch ?

@ThreeUK @ThreeUKSupport Had poor speed,was told by 3 that indoor 4g was poor in my area but outdoor was excellent.Bought an outside antenna,put my speed up from 0.3 to 40mbps.This lasted 1 day then fell to 20mbps.This lasted 2 days then dropped to 10mbps.This lasted a day. Now my speed is 4.4mbps. Why?!