3 (Three) Outage in Tadworth, Surrey, England

@ThreeUK I had a contract with @ThreeUK I have warts experience with them. I cancelled my contract. Still they took my money. Send me a letter saying mistakenly took my money they gonna send me back it's been 4 months now they didn't send it. It's very poor service they have got

@ThreeUKSupport We have done all the usual potential fixes: moving it about, playing with settings, ensuring nothing is interfering with the signal etc etc. Your tech team isn’t calling back when they say they will. I have half a mind to throw the thing at a brick wall.

@Victoria__Wai @virginmedia @ThreeUK @SkyUK Yes I was with BT at my last house but when moved no phone line and as under lockdown no engineer could come so had to go Virgin but last 5 weeks...apparently fibre but speed is appalling and then today! Never again

Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.

Now I being told to wait another two days for a PUK code so no phone for 4 days! This is a shambles for a customer who has paid on time every time their over priced tariff!! @threeuk this is unacceptable! I’ve already put in a complaint with the ombudsman- absolute disgrace

Absolutely sick and tired of @ThreeUK no consistent network for a year. Over charging me on boosters that should’ve been removed 6 month ago. Having to stop my direct debit as none of the staff was able to sort this for over a month, being refused to speak to a manager 1/2

Still no 5G in tooting what’s going on @ThreeUK it’s not exactly cheap and it’s been slow for weeks.

@ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia

Still no phone delivered, no advice and impossible to contact @ThreeUK as live chat continues to be down - oh but they’re charging me anyway #mobile #CustomerService #CustomerExperience

@ThreeUKSupport I spoke to someone on chat on wednesday morning. He promised me it was arriving that day...... still no sign... i cant even cancel it because i cant access anything. This is bad service 😡

@Three_Is_Broken @ThreeUK I left @ThreeUK during contract for no charge. Keep pushing them, especially when they ask if your issue has been resolved. Keep saying no! Best move i ever made!

@ThreeUK I'm getting really frustrated with your online support which your automated telephone message says I must use, now just experienced very unhelpful adviser #badcustomerservice #unhelpful #three

@ThreeUK I was wrongly advised by your online chat service yesterday, I now can't see how to get back to that service and you're not accepting calls atm, please help.

@ThreeUKSupport I have a mobile data sim for my son that expires on 4th June . I have tried to cancel it but I am told I need to give 30days notice . Why was the letter not sent out 30days before the end of my contract . 😔

@ThreeUK need to speak to someone about our 5g hub working intermittently but I can’t find any way via any of your sites or apps. Please help.

@ThreeUKSupport My other utilities have manage to help successfully just you three! you are asking me to spend even more time trying to sort something you could easily arrange as part of the money I pay! I have other obligations than to spend my time checking in on three.

@ThreeUK I will be contacting the ombudsman about the disgraceful lack of customer service! I can’t cancel my contract because you can solve and refund the over payments you have taken from my bank account

@ThreeUKSupport I did this all earlier with your customer support and was told I had two choices, wait until 09/21 or buy out my contract. Sooo again paying for something that doesn’t work.

Very sneaky from @ThreeUK. Account closed, told it would refund any credit. Get a letter saying account is in credit but need to call to get it. Obviously calling isn’t working currently. Sorted now with great chat support. Fine now, just sneaky.

@ThreeUK Hi guys, I'm trying desperately to get in touch with you re my contract. The device isn't working and I don't have login details. Please help, #CustomerService

@ThreeUKSupport I don't know, what could you suggest that would help? I'm just very disappointed

When you have to use your @ThreeUK data to check if your @bt_uk broadband is down because 3 does terrible broadband and bt does terrible.... Everything

@Three_Is_Broken @ThreeUKSupport Networks F****ed again then. Reported - no issues 🤔 funny how everyone on @ThreeUK in my area have all got no 4g for the past 2 days. 3g full signal 4g no signal. And no it aint the train station or the trees. Bye.....

Totally had enough of my #broadband now. Old copper phone line is just not good enough. Sadly broadband companies can get away with selling fibre to ppl who have old copper lines. Fed up! Changing to @ThreeUK mifi for the house. Used before, great service. #5G

@ThreeUKSupport Hi, was looking to take out a home broadband contract, but cannot see: 1. A way of finding the Huawei B535 listed on your site through the shop. 2. Any home broadband products as you take me to a page asking me for my postcode which does nothing? Can you help?

@ThreeUKSupport Hi. I'm wondering how long three is going to provide a poor broadband service in Worthing for? I really hate paying for poor service. Thank you.

@ThreeUK one of the worst WiFi connections I’ve ever had the displeasure of using would not recommend and would not use again.

@ThreeUKSupport just tried to call your help line and was told it is now closed for the evening. In the same breath the operator tells me you are open 8am - 8pm. What’s going on?

@ThreeUKSupport @johnoceallaigh Did this help at all? My wife is having the exact same issue.

Below par customer service is being received from @ThreeUK . n their back office team which believed to be outsourced to @tech_mahindra A refund of £39 for a refused delivery of mobile dongle 6 week ago hasn’t been processed as yet due to lack of appriate BO processes.