3 (Three) Outage in Blackheath, Greater London, England

@ThreeUKSupport Thanks for your help. I'll try tomorrow. Like I said I don't trust the IVR I got to today, but I've made a payment just in case and it did it has accepted it. I hope you could check it

@ThreeUKSupport I’m very unhappy you’re canceling my broadband 6 months into a 12 month contract. I wouldn’t have been able to cancel at this point. You should satisfy your obligations. 4 days of disruption when I’m trying to work from home is unacceptable.

@ThreeUKSupport We have done all the usual potential fixes: moving it about, playing with settings, ensuring nothing is interfering with the signal etc etc. Your tech team isn’t calling back when they say they will. I have half a mind to throw the thing at a brick wall.

@ThreeUKSupport Yeah still have my 5 contracts took it's time too sort out since it's outage on the 23/03/20 with some blips no and again but would help to sort old issues out before trying to get new things done first if you get my drift older customers should be more of a priority I think

@ThreeUK And a lot of **** happened no service no help where were you quick to take payments try to sell 5g but not sort out 4g problems so any answers to that I don't think so only reply was blamed it on the corono virus bad enough with the conspiracy of 5g being bad what a joke 🤣🤣🙈

Damn this is ugly as hell... time for @nikefootball to hire some new designers. Oh and @ThreeUK for a new logo 🤮 @Nike

@ThreeUKSupport Having to dive into settings to be able to use my phone is a joke. Your capacity should be enough. Long term customer now looking for a new network...

@Victoria__Wai @virginmedia @ThreeUK @SkyUK Yes I was with BT at my last house but when moved no phone line and as under lockdown no engineer could come so had to go Virgin but last 5 weeks...apparently fibre but speed is appalling and then today! Never again

Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.

Now I being told to wait another two days for a PUK code so no phone for 4 days! This is a shambles for a customer who has paid on time every time their over priced tariff!! @threeuk this is unacceptable! I’ve already put in a complaint with the ombudsman- absolute disgrace

Absolutely sick and tired of @ThreeUK no consistent network for a year. Over charging me on boosters that should’ve been removed 6 month ago. Having to stop my direct debit as none of the staff was able to sort this for over a month, being refused to speak to a manager 1/2

Don't want to cause dismissal. All deserve a second chance. I think @ThreeUK could help Cara with training, care for the public & taking her to workshops where she is taught to treat people in a kind, respectful way Your clients would nt have to go through this horrible situation

@Payforit_Sucks @ThreeUKSupport @ThreeUK You are right. I am very well aware about these scams and I didn’t click any advert. But they still charging me with the help of @ThreeUK to take money more than my settled direct debit with three company. Kindly tag the other customers so they won’t lose money or quit @three

@ThreeUKSupport This is the way. Company treat their customers. @ThreeUK @TheO2 @lebara @VodafoneGroup @VodafoneIN @threecheapservice

@ThreeUKSupport There are 3 screenshots. One blatantly states problem with network with the 4G sign in the corner. I’ll try the live chat again for about the 100th time but I’m getting fed up of going between pillar and post and getting nowhere

@ThreeUKSupport to be fobbing off their customers with lame excuses and not fixing the issue. I pay for two contracts and expect the service I pay for.

@ThreeUKSupport My upgrade is due in July and I’m having serious doubts about whether to renew with 3 after 8/9 years due to the terrible signal. Looking at your timeline this is happening in a lot of locations and 3 appear

@ThreeUKSupport I can’t get anything on 4G as you can see by the screenshot despite your coverage checker saying the signal is excellent. This issue has been going on for ages. It’s not my sim or phone as my daughter is having the same problem.

Absolutely worst experience as a customer with @ThreeUK @ThreeUKSupport

@ThreeUK help. My 5g Broadland is off. Your call centres closed and your app asking for mobile no I don't have.

@ThreeUK whys your service SO bad???

@ThreeUKSupport you have THE WORST customer service system I have ever seen. physically unbearable, this needs to be sorted.

@ThreeUKSupport my internets been down all day, sort it out please before I have a mental breakdown

@ThreeUK I’ve just been sent an email threatening me with debt collectors for cancelling a direct debit on your online chat persons instruction. I’ve never received the router in question and keep getting cut off by your call centre?!

@ThreeUKSupport 4G is presently 0.9mbps, I have an iPhone 11 which is approximately 3 weeks old so unlikely to be the phone especially as this problem has persisted for the few years I’ve been with three on all my phones which have been iPhones , galaxy note 9, galaxy note 10, huawei P20 Pro

@ThreeUKSupport Yes restarted my phone in the hope it’ll speed things up but it never does, when I travel from one place to another I turn my phone off & on, also 3G is presently 0.02 mbps it’s not even fast/stable enough to open the three app. It’ll be like this till October then it’ll work ok

@ThreeUK Hi, my iPhone (11) is telling me that I get 4G at home (HX2) but the actual service I get is absolutely appalling. It’s the same in the town centre, HX1. I was a 3 customer a couple of years ago and don’t remember it being this bad. Could you advise please?

@ThreeUKSupport Can you provide a phone number that I can actually call customer Svcs on that doesn’t require a 3 phone? Or an email...

@ThreeUKSupport evening, any reports of network issues n the Dy4 area of the U.K?

@ThreeUK How is it possible that the network keeps dropping and dropping. Barely works and 3G feels like 90’s internet