3 (Three) Outage in Blackheath, Greater London, England

Internet is crap in Leytonstone been here 3 days now @ThreeUK 4g please sort it

@ThreeUKSupport My bills... I have been trying to resolve it for 2 weeks now, writting on twitter, going to the shop etc. I want a refund of the data outside my subscription because i never been warned that I was outside and want to cancel my data boost

@ThreeUK I can’t even get your live chat to work your signal is so bad! This is the last straw. I want to leave now.

@justifyles @richandprecious @Three_Is_Broken @ThreeUK Well then that comes down to choice doesn’t it. Just saying nobody has to stay in a broken contract if they don’t want to. I’d suggest speaking to EE. They have a new u limited contract and you can just pop their sim in a 4g router.

@Three_Is_Broken @ThreeUK at this point I do believe this a proper joke. A comic movie about a proper fraud. I really had enough... they said they would have sent me a new sim. It happened two weeks ago. maybe they are delivering it at the same speed of their network

@ThreeUKSupport No it hasn’t. I want to leave this network. All you do is take people’s money and not provide an appropriate network or service.

Listen I’m ready to leave this nonsense network! @ThreeUK @ThreeUKSupport

@ThreeUKSupport no service since yesterday

@ThreeUKSupport no service whatsoever since yesterday on 3 different phones. No message or warning on web yesterday, but now says outage. Just ridiculous, I’ll be leaving very soon.

@ThreeUKSupport Customer service is 👎🏻 Needs to be on point & your business department is the worst I’ve delt with.

I just can't wait to leave @ThreeUK! What a terrible service.

@Three_Is_Broken @ThreeUKSupport Yes. Their marketing contradicts what their support team says. I’m stuck though as there is no other provider where I live and fixed broadband isn’t possible even though it’s central London (heritage area so no digging)

Are there data issues in NW3 @ThreeUK - seem to be

@Three_Is_Broken @ThreeUKSupport The agent couldn’t understand the difference between speed and volume. He argued that because last month I used 180gb I was obviously enjoying the service I was paying for. I was shocked and disgusted as he had the notes from past 3 months of hell and was supposedly a “manager”

@ThreeUKSupport @ThreeUK you promised me support and today you have failed massively. I can’t speak to anyone via chat or on the phone that can see my active complaint - I need to speak to someone in the UK but it’s impossible.

@ThreeUKSupport I went to portugal but never receive a message that I will be outside my fata plan or whatever... so i don t understand! Can we fo something for it ... best

@ThreeUK disgusting customer service from #threemobile I have spent too many hours just trying to get through to someone to cancel my data sim being thrown from one incompetent person to another and now in store having just the same experience over the phone!! Shameful service.

@ThreeUK have the absolute WORST customer services.. I will make sure none of my friends and family ever take out any mobile services with them if I can... shocked by just how very useless they are!!

@ThreeUKSupport Well fingers crossed it improves come wednesday, I’ve had issues for sometime on and off around here now

@ThreeUK and @NintendoUK it seems #Three5G service does not work at all with #nintendoswitchonline this is now a complete show stopper for me! Switch games that don't use the online service like #fortnite or #PaladinsGame work fine but this #NATTypeD issue cripples online!

@ThreeUK is such a crap network. I can’t even check how much my bill is for the month as my signal is absolutely AWFUL! What a waste! Absolutely awful network!!

@ThreeUK is 9.45am,4 customers waiting to be served. Wait 20 mins to get help, NO REPLACEMENT SIMS in stock. 😳You have one job. No one on the online chat. Now paid £15 for a payasyougo sim as you can’t even give the customer credit.Get it together #endcontract

@ThreeUKSupport I can’t tell you how many times I’ve heard exactly the same “hymn” - giving you my post ode is pointless - the network is broken and shamefully so. The network Is dishonest. The network I not fit for purpose in any city.

@ThreeUKSupport The real thing is - scripted response aside - the three network has never been worse. There isn’t a spot in London where a data connection can be maintained. I’d be happy with 15mb if it was reliable and available. Instead you sell a fairytale.

@UKKelendriaa @ThreeUK Mine is £8 😭😭😭. Three needs to fix the signal issue cause it’s annoying

@ThreeUKSupport I need help to cancel my contract, I was waiting more than 1 hour on the phone, this is ridiculous

@ThreeUK I’m trying to contact your customer service and no one help me! I was waiting more than one hour and nothing! The chat doesn’t work. What a rubbish service

Hello @ThreeUKSupport your network appears to be broken today. I have full 3G but pretty much no data speeds ok the overground between Peckham rye and Surrey quays, and cable street/shadwell.

@IamLinguistics @ThreeUK Yeah bro mine's been awful for a few months now

@ThreeUKSupport Hi yes, it is correct but it’s also not linked to just one post code this is a near constant problem and switching between 3G / 4G doesn’t help. My phone signal is always fine for calls and texts it’s just the internet.

@ThreeUKSupport @ThreeUK please provide me with the ceo contact details I want to escalate a complaint

@Jimmyavenger @PositiveLad @ThreeUK @ThreeUKSupport Vodaphone have been issue less since I took them up in March. £22 a month for unlimited EU calls, texts and data (no cap) plus 500 US minutes and global roaming for free. Oh AND they threw in a years free subscription to either Spotify or now tv

Anyone else had problems with @ThreeUK been trying to port a number since last Thursday to 3 & keep getting fobbed off.

I actually have to leave @ThreeUK the signal for this network is beyond pants

@ThreeUK I beg you guys fix you’re network coverage. Everywhere I go I can’t get any signal 👎🏾👎🏾

@ThreeUKSupport I am no longer able to access the app . It says verify email after I enter it , error comes up when I click help it says nobody available to help. 🤬

@meddymadz @Three_Is_Broken @ThreeUK @LukeShawWorcs Same thing here. I think they are overwhelmed by the scale of the problem and have zero f’s to give about how much of a bad effect this is having on peoples lives.

@ThreeUKSupport Tethering not working at all on 4G and with errors on 3G in Clapham today :(

@ThreeUKSupport Yes, I’ve just checked that. I’m without a phone now, please let me know how you can resolve this. I’m able to go to my local store after work but only if they can help

@ThreeUKSupport You said I could cancel my contract at anytime as the service was so bad or I could wait for 5g. Now it’s here I’m told at first I’d have to pay £895. Then it was more like £395. I’m just stunned!

@ThreeUKSupport Hi, I do not have any service now! While on the train, in one part of the journey I did receive mobile signal, but when I reached home it’s gone again!

@ThreeUKSupport Tried that, doesn't work. Didn't expect it to, because this is not an overuse problem. Greyhound lane has been like this for years. It is obviously a weak/faulty signal. The local transmitter needs repairing/boosting. Please get it sorted. Thank you.

@ThreeUK @ThreeUKSupport @Three_Is_Bro was promised that my problems would be sorted when 5g comes. I was given a discount and told I could end my contract whenever I wanted and upgrade to 5g. Now the call centre - despite acknowledging that they can see this chat want to charge!

@ThreeUKSupport Happily, but I don’t think there’s much point; it’s just a patchy network...

@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Three around Central London has been very spotty for me too (although it’s worse on iPhones than Androids, maybe it’s the iOS baseband on Three’s bands). Vodafone have been my go-to pretty much everywhere. Unfortunately the support is abysmal, guess you can’t have it all.

My data doesnt work in most of the cental London locations @ThreeUKSupport. Sent you number on DM.

@ThreeUKSupport No issues here. Just tech chat

@jopkins @ThreeUK Id already checked today because my signal has dropped off a cliff too

@jopkins @ThreeUK Yes. Doing planned network improvement today according to network status checker on the website.

@ThreeUKSupport I have no signal, sim no longer works. Can you look into this pls

@ThreeUK I haven't had any signal for 4 days what's going on I pay 35 pounds a month too 😡😠

@ThatSillyGinge @ThreeUK Maybe one to speak to Ofcom about ... doesn’t seem fair of reasonable. I left @ThreeUK due to their incompetence a while ago but ended up with EE who are actually worse in most respects :( All as bad as each other.

@ThreeUKSupport Chris, issue with non UK nationals phoning out the blue is your not sure if they are genuine. Sorry but its true and feel bad for those staff. Cheaper labour doesn’t always get results.

@ShahaTells @ThreeUK Not even witty comment. Be the same shit. Whats your postcode. Oh yh we have work going on in that area 😂😂🤣

@ThreeUKSupport I have been on web chat twice no joy simple fix nearly 3weeks and still waiting

@ThreeUK terrible customer service! After closing my account (due to the same problem) I received a letter informing me I was entitiled to a refund after my last bill- waited 15 mins on phone to be reimbursed only to be told it was a mistake, no comprehensible explanation made

The ex was daft enough to lend me her work phone, so I popped along to the flat, and... 37.6Mbps down, 32Mbps up @threeuk FTW!

@ThreeUKSupport No, sadly not. It seems like the last 2 people,who work for customer service, doesn’t know what they’re actually doing. I’m just going to go into a three shop tomorrow and hopefully someone in there can help

@voiceofrally @ThreeUK @VodafoneUK @ThreeUK have been brilliant for me @voiceofrally. You’re right the data passport is a bit tricky but the customer service has been great when overseas (especially @RallyMexico !)

@ThreeUK your 4G service in Canterbury was pretty poor today. Several times I missed messages from my wife. Come to think of it, your service in Canterbury has been pretty poor for a while. Which is a disgrace for a University City.