3 (Three) Outage in Loughton, Essex, England

@meddymadz @Three_Is_Broken @ThreeUK @LukeShawWorcs Same thing here. I think they are overwhelmed by the scale of the problem and have zero f’s to give about how much of a bad effect this is having on peoples lives.

@ThreeUKSupport Yes, I’ve just checked that. I’m without a phone now, please let me know how you can resolve this. I’m able to go to my local store after work but only if they can help

@ThreeUKSupport You said I could cancel my contract at anytime as the service was so bad or I could wait for 5g. Now it’s here I’m told at first I’d have to pay £895. Then it was more like £395. I’m just stunned!

@ThreeUK @ThreeUKSupport @Three_Is_Bro was promised that my problems would be sorted when 5g comes. I was given a discount and told I could end my contract whenever I wanted and upgrade to 5g. Now the call centre - despite acknowledging that they can see this chat want to charge!

@ThreeUKSupport Happily, but I don’t think there’s much point; it’s just a patchy network...

@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Three around Central London has been very spotty for me too (although it’s worse on iPhones than Androids, maybe it’s the iOS baseband on Three’s bands). Vodafone have been my go-to pretty much everywhere. Unfortunately the support is abysmal, guess you can’t have it all.

My data doesnt work in most of the cental London locations @ThreeUKSupport. Sent you number on DM.

@ThreeUKSupport No issues here. Just tech chat

@ThreeUKSupport I have no signal, sim no longer works. Can you look into this pls

@ThreeUKSupport E8 goes in and out, and whenever I am near tall buildings, the signal also goes in and out :(

@PositiveLad @ThreeUK Vodaphone for me and their network is very good in the city

@ThreeUKSupport Nope. Had to hang up after waiting for 15 mins

@8lettersuk @ThreeUK I cancelled Three after being properly evangelical about them for years: two issues bugged me they seem to rely on other people’s cells in central London many of which have long term faults and issues with billing, not being able to streamline the couple of accounts billing dates

@acameron78 @ThreeUKSupport I had the same issue in Mexico two weeks back. I am interested in why.

@ThreeUKSupport Yes. And then said it would sort itself out in a couple of hours. It hasn’t. Poor service

@ThreeUKSupport This number on your network is being used by accident claims spammers: 07462 074761.

Definitely looking to come of @ThreeUK I’m fed up of bad internet. I thought it was my area but been in London last two days, usually good here but it’s been horrible. Got full signal. It won’t even load to check my data. You cant even be on Wi-Fi that.

@ThreeUKSupport I can’t even begin to know how many times you have asked me this. Please stop with the innocent act. You guys know the network is broken in central London.

@Ofcom @ThreeUK have basically abandoned their customers in large cities and their 4g network is basically gone. They keep telling us it’s our phones. Or it’s just busy. But it’s been poor to non existent for four months solid - it was perfect before four months ago.

@ThreeUKSupport @sarahwitzke Total and utter rubbish. When will you stop lying to people and fess up that 4g is broken in London. Stop making people think it’s their fault. Will you never learn!!! 😡

@ThreeUKSupport The thing is. I can handle a short period of poor service if you guys were honest and upfront about the whole situation from the start rather than trying to convince everyone it’s their device that’s at fault and denying there is a citywide problem.

@ThreeUKSupport @Beth_Sells At least your actually admitting it’s a problem which is a departure from the denial/surprised responses you’ve been giving us all until this point. Perhaps a further explanation of what’s going on would go some way to appeasing your most loyal customers @ThreeUK @ThreeUKSupport

@ThreeUKSupport I keep getting calls from Belarus, never been there in my life

@ThreeUK It would be nice if you could fix your shambles of a 4g connection before crowing about having the best 5g.

@SatanicTaxi @Three_Is_Broken @keplerniko @ThreeUK I guess we probably need to submit a mass complaint to @Ofcom not that they really have any power anyway.

@keplerniko @Three_Is_Broken @ThreeUK I live in E1 and work in central London and the city and the 4g signal has been on a steady decline for al least 6 months. Probably due to 5g upgrade works and gently encouraging people to take up 5g when it comes (despite hardly anyone even having 5g devices yet!

@Three_Is_Broken @keplerniko @ThreeUK Ive had no 4g at home or in central London where I work for three months. Three keep offering discounts and saying 5g is coming. Wtf. Why can’t they just be honest with everyone and say they can’t cope - it’s not good enough.

On the phone with @ThreeUK complaining about the service like every other day... I’m tired of this!!!

Wow @ThreeUK apparently your network is good for data - not in London it’s not. What a JOKE!! 🤣🤬🤣🤬🤣

@ThreeUK Shockingly bad experience. Still owed >£100 from April for handset never received. Spoken to 6 Reps. Cut off twice. Waiting time c1hour. Always the wrong person. Groundhog Day. Promised repayment. Still waiting. I want my money back!

@ThreeUKSupport ITS STILL NOT WORKING TELL ME WHY

@ThreeUKSupport This is a day too late. Meanwhile because of poor internet reception to central #London (#kingscross, #embankment and my area #FinsburyPark) I am switching to a different provider at the end of this month when my contract expires so I can resolve this situation.

@ThreeUK full signal but nothing is loading in #FinsburyPark. No way to find which bus to take. Calling 333, verified and asked be verified again. Asking me my bank about no. No internet to visit my app. Just asking about the signal in the area. They couldn’t help me and hang up.

@ThreeUK @NinaWest @AttitudeMag I just wish you had supported me with half decent signal during the parade itself 😜 but keep up the good work #Pride wise!

@ThreeUKSupport Never in the 13 odd years I've been a customer!

@ThreeUKSupport @ThreeUK WHAT THE HELL IS GOING ON WITH YOUR NETWORK!!!! HOW CAN YOU OFFER CUSTOMERS “UNLIMITED” DATA WHEN YOU CANNOT BLOODY USE IT! PATHETIC! I WANT TO LEAVE!!!!

@SatanicTaxi @ThreeUK Was on ee changed to 02 not made a single call in London that's hasn't dropped out and 4g is ridiculously slow

@SatanicTaxi @ThreeUK Not as bad as 02

Hello @ThreeUKSupport can someone give me some insight into wtf is going on please

@ThreeUKSupport Yeah, sorry; I'll still buy the Huawei P30 Pro from @ThreeUK and get the GT from Amazon. In dire need of a new phone/Fitbit....you really should take that bundle "deal" down. Unfair practice to run people around, then try to force another bundle on them. Estate agency tactics.

@ThreeUKSupport Well its not going make any changes, I have called many times regarding bad internet connections but nothing has changed! The best thing to do is leaving three, this is my advice to everyone.

@Claytoncast @ThreeUKSupport @giffgaff I was in Bologna Italy for most of the month of May and didn't have any problems. Maybe it depends where you are. Anyway good luck.

Having webchatted and e mailed their CEO David Dyson over a week ago @ThreeUKSupport response to my problem is to send another web chat link by text message. Customer service this is not! #hiwbadarethreeuk

@ThreeUK I don’t pay my bill every month to have shit connection fix up thank u.

@ThreeUKSupport my data doesnt work and when it does it’s extremely slow! What am I paying £50 a month for

@ThreeUK I’m paying 50 quid a month and my data never works! Ridiculous mate honestly

@ThreeUKSupport why is the signal been so poor for the past two days... Little to no signal on mobile data or for phone calls. Shocking!!!

@ThreeUK hi, can you give me any information regarding the coverage in the Uk postcode DA17 area, as recently the reception has been awful. Thanks.

@LondonJacko @ThreeUK Joke of a network mate!

@ThreeUKSupport are there problems with data on your network because both iPad and iPhone are barely working on data despite 4 or 5 bars on 4G

@ThreeUKSupport your customer services is the worst I have ever come across 🤯🤬

@O2 My contract is due 28th August - So I'll definitely be in touch! @ThreeUKSupport Seem to offer the worst customer service I've ever faced. They scam me out of data and then make it that the only way I can 'top up' is by signing up to recurring plans. 13 years down the drain

@ThreeUK Three your customer service tells lies over and over again. My husbands bill is wrong after repeatedly saying it was sorted for this month, but oh no, you take the higher amount again. Fed up of ringing

@ThreeUK I'd like to question why it has taken months for my elderly parents to cancel their deal with Three. No-one was interested I helping them in-store or by phoning customer service. Months of unnecessary extra payments and headaches MIGHT be finally at an end. We'll see.

@safc4ever @Three_Is_Broken @ThreeUKSupport @HuaweiMobileUK All @ThreeUKSupport seem to be able to do is type an exact post code into their website and tell you what comes up. It appears that’s the limit of the support they are able to offer - which is rather insulting.

@ThreeUKSupport @wilsonsam889 I cant get an answer on the phone, chat or twitter and they have no email address, any time I log an issue its closed without a fix. I'm considering cancelling my direct debit so they call me.

@ThreeUKSupport I've already been fobbed off with that excuse from your online chat support. Coverage is fine. It's been fine for 4 months then 7 days ago it stopped dead. Your own website says there's an issue with the network. I suspect your rollout of 5G this Aug has screwed the 4G network😠

@Three_Is_Broken @safc4ever @ThreeUKSupport @ThreeUK In short (unless you are in a fantastic signal area) Three are selling subpar spec 💩 that makes the network/broadband look worse than it actually is - no wonder the CTO job has been now been 🔥 & split between high level board management and ‘teams’ below so no 1 idiot can again

@ThreeUK I am incredibly disappointed by the support offered by customer services by three. Not listening to my data problem, what has been tried and that I'm just getting back in touch because I got disconnected. I can not wait for my contract to expire so that I can leave.

@ThreeUKSupport Hi Laura, I've unfortunately not no. The refund is regarding me moving to another network and the direct debit came out after I moved so it's just what I paid over due back