Is 3 (Three) having an outage in Sevenoaks, Kent, England?

@ThreeUKSupport Thanks for the reply but it’s possibly a bit late now, the #Eurovision polls closed about 12 hours ago! 😋 (Other people were reporting problems too but I did eventually get through)

@ThreeUKSupport Will do shame can't get the money back which has already been taken from our bank account for a service we didn't ask for or wanted

@ThreeUKSupport Spoke 2 someone from your team reckon they are going 2 cancel the account. we won't have 2 pay this £20 outstanding balance hope this is true its all wrong with what has happened

@j_welbs @ThreeUK Took money out of my account and i'm not even with them never have been

@ThreeUK want this problem sorted 2day and all the money u have took back nothing in this house is 2 do with 3 never have and judgeing by this never will get this sorted u have gave me the **** @BBCWatchdog

@VodafoneUK Online chat is very rude !!! Initially missguided and when I ordered online and found out that I am misguided the representative just disappeared when i asked her to cancel my order! Will stay with @ThreeUK !

@ThreeUKSupport refusing to give a PAC code. Sort of confirming why I want to get rid. Shocking service over the past two years, after many years of zero problems.

Have to say hats off to @EE worked remotely today. Mostly remote sessions in weird places today. Tethered to the iPad Pro on the way home to watch films. No issue at all. @ThreeUK on the second line couldn’t even sync email for most of it.

@ThreeUKSupport @jtahoyle When automating your support goes wrong.

Beginning @ThreeUK why is my 4G always so rubbish! Doesn't matter where I go, either at home or the middle of London and my date and signal are still awful! Fed up now 😡😡😡

@ThreeUK had a text saying my service would be shut off if i don’t pay my bill but I’ve been trying for days and it doesn’t work!! I can’t make the payment online, it always crashes!

@Swim1965 @EE @O2 @ThreeUK Yeah the BT involvement with EE is a bit weird and twisted. They tried buying a couple of years back, but was refused. EE for me has always had the speed I want, no other network touches them speed wise, not ones I have used anyway.

@DearISSAQUEEN yo tell @threeuk about the service in my area

@ThreeUKSupport Ah who’s dishonest here then ,I had one of you manager call me a few weeks ago with this issue , I am tired of restarting my phone because it doesn’t help or change anything .

@ThreeUK so you wait till I go to #iPhoneX then bring out the #Pixel3XL #pixel3 seriously 😐 never had #pixel2 very disappointed

@ThreeUKSupport Having good service at anytime over the last few months would be nice

@ThreeUK I upgraded my daughters phone last week. It should of been delivered Thursday, since then I have spent over 20 minutes on the phone,3 times, getting told phone back tomorrow. Now they said they will cancel the order within 48 hours so I can reorder due to technical issue

@ThreeUKSupport he’s already pre ordered the new Mate Pro with EE, and he’s now been refused on the phone twice now for a PAC, so your version of “never” is a lot different to mine 😡

@ThreeUKSupport Awful experience with your customer service team trying to get a PAC code.

Just had it confirmed why I’m leaving @ThreeUK another awful customer service experience. Here’s to hoping @EE’s will be better.

@ThreeUK is the Wuntu app not working?? @its been down for a few days. I’ve deleted and added again. Restarted phone. Changed sim... still not working

@ThreeUKSupport She’s managed to cancel it now, but she’s still been given a bill of over £100 to pay for you when the account wasn’t even being used. Also I’d like to note that part of that charge is for the handset, which after 2 years would have been paid off. So why was this still charged???

@ThreeUKSupport She had 3 accounts, and cancelled them over the phone. 1 of the accounts you didn’t cancel and kept charging her for, but because there was no bank account linked you charged her £5 for failed DD, then you did this again. Then told her it was her fault for not contacting you.

@ThreeUKSupport the fact that you’re ignoring my tweet just shows how awful your customer service is! Can you reply please to get this sorted or we’ll be taking it to the small claims court.

@ThreeUKSupport Ite boom. So first of all your service is shit! Plus I’m looking for a better deal

@VodafoneUK Never used your service 6 months to go till I break free from #ThreeUK. Maybe I'll look U up 4 good data deals?

@ThreeUKSupport what is going on with the network? It is impossible to even make a call, signal goes on and off...

@kronos1126 @ThreeUK @EE @VodafoneUK I never had any issues with @VodafoneUK in Edinburgh. It was the first place I got really good 4G

@ThreeUKSupport @ThreeUK I'm getting a watch with 4g support and wondered if I could get two sims attached to the same number so the watch and my phone can use the same data&number?

@welshmike @shortandhungry @ThreeUK @easyJet Good solution to a very stupid problem. Why would they do that!

@ThreeUK to anyone. This is really serious as through manager’s words anybody can charge me and everyone out there... if you don’t do something I’m calling str8 the police and will go through social media and news for the frauds you support.

@ThreeUK issue... then the manager admitted that there’s nothing you can do? Are you serious? I have a contract with you and no protection? I need someone responsible to do something immediately and stop this charge through my account as I’ve never signed up or gave my consent

@ThreeUK seriously what is wrong with you guys? This is the 2nd time that some random company (you call 3rd party!) charges me through you... just noticed that I’ve been overcharged and find out I’m a fraud victim once again and call 3 customer service in order to solve this

Why is data connectivity in Central #London always so poor despite having 4 bars of 4G @ThreeUK

@ThreeUKSupport no signal in E6 area. Is there a fault?

@chrisgolds @ThreeUKSupport Started off the underdog...grew to cosmic-heights, and have now in the last year completely deflated to be the worst network provider in the UK. Hi EE

In Central London, not surrounded by a large crowd of people, and my @ThreeUKSupport phone has had ZERO signal for 3 hrs. I’ve had to tether off a Vodafone to send this (and watch insta vids SEAMLESSLY, since). Talk about embarrassing. Three are a shambles & will be gone tomorrow

Called @ThreeUK after getting text and missed call about an account I haven’t used in years. I call back - they have no record of my number or my account. They tell me to wait for the next call. Just took an audio message asking me to call to discuss my account. WTF is going on!?

@ThreeUK 4G has been extremely slow/none existent for the last two days....

@Paul_Rowell @chrisgolds @ThreeUK @EE Stop championing EE Paul, shit too hahaha

@ThreeUKSupport @tomduncalf This doesn't seem like an 1 off problem but more of an infrastructure collapsing..

@ThreeUKSupport @tomduncalf Areas? Gradual blackout around Richmond station (speed gradually drops from St Margarets), zero connectivity at Waterloo Bridge e.g. Spotify stops playing, can't send SMS (since last August when i started commuting), last week no network at Waterloo ground train level 50% of time

@ThreeUK can’t use my cellular data anywhere in London. Is something up? Has been an issue since 3pm

@knasher @ThreeUKSupport @VodafoneUK I think it’s time to quit @ThreeUKSupport - we’ve been evangelizing customers for a very very long time and in that time the service has just got worse and worse. There are clearly network issues or over subscription which they can’t or won’t address.

@ThreeUKSupport WC2R is Strand in London… so not a new post code. Just a poor PAF database at your end. @knasher are you still having issue in EC2? You’ve been saying there are issues in SE1 for ages - if you can’t provide a working service I’d like my money back.

Ok so after the initial major frustration at the porting process with @ThreeUK (and a sorry in the form of £30 credit) it’s all fine now (fingers crossed) and their 4G is bloody fast! Customer service was good but there are way too many platitudes! #three #4g #fast #service

@ThreeUKSupport @ThreeUK your U.K. 4G data in central London is awful right now. Your network is overloaded. This is ridiculous!!!! Used to be great.

@ThreeUKSupport Even now in SE1 0AJ there is no data signal at all.

@ThreeUKSupport EC2V 7NG, EC3A 8BF, WC2R 0HR just 3 of the zipcodes where there is virtually no signal at all (inside or outside), last night in WC2R 0HR there was less than 56k download. It’s been like this for the last week or so. And I know it’s not just me that’s having these issues.

@ThreeUKSupport @knasher @ThreeUKSupport are you honestly happy ignoring customers all day? You’ve got some major issues in London for some customers.

@SnookerBunny @JeanBarber @ThreeUK Agreed on this. I used them once, cost £15 for 10GB, then another £32 for the 56 megabytes I used over my allowance when I accidentally posted a Facebook comment or some shit (plus the 50p a second customer service phone line calls).

@sammymaine @ThreeUK They did this to me too! I got so frustrated at being shouted at that I started crying on the phone. It was awful! Nobody should be spoken to like that.

@ybooUK Will definatley look into this after the awful CS I am getting from @ThreeUK

@AmiirahAJ @ThreeUK Terrible @ThreeUK

@ThreeUKSupport I'm in Spain and my wife's Huawei mate 10 isn't connecting to data roaming. All the right stuff is switched on. It's just not working... What can we do. #feelfrustratednotathome

@SnookerBunny @ThreeUK Ah yes see your point there in that case !! Bad times 😔

@JeanBarber @ThreeUK They trashed my credit rating for eight years after stealing my money I will NEVER SIGN WITH THEM AGAIN

@SnookerBunny @ThreeUK My daughter was in Mumbai and thought was part of her plan - racked up a huge data bill in mins but got into the live chat immediately and they refunded 95% of it and gave her some free data to help while she was delayed there 👍🏼

@ThreeUK Disgusting customer service . Your call centre have tried to fob me off with half excuses and no help. Asked to speak to a Manager and denied only after I said I would contact ofcom did I have any movement. To anybody reading this post keep clear of 3

@ThreeUKSupport 4g is much better today thanks. Was really playing up yesterday though. Switching it to 3g was a good short term fix. Hopefully there won't be too many instances as I've pivot just got the contract out!