3 (Three) Outage in Sevenoaks, Kent, England

@ThreeUK are literally the best network provider! I ran up a huge bill calling the USA not realising it wasn't part of my allowance and they have refunded me the full amount for being a loyal customer. I highly recommend them! 🤩 #loyaly #three #bestnetwork #wouldneverleave

Get back to London and my phone signal is worse than being in Paris. @ThreeUK sort your shit out!

@ThreeUKSupport I already did. Was told... tough! In not so many words. Until now I've had a good experience with Three. Shame it has to end with a bad experience.

@amelia_jk @ThreeUK Honestly it’s ridiculous how bad they are! Yet keep signing back up with them

@ThreeUK I have NEVER experienced awful signalling problems since you have set up the 5G network! I pay you an obscene amount of money every month for a below par service!

@ThreeUK what an awful start to my sim only contract. Number not transferred over when it was meant to and to make matters worse I was being charged for a week that I hadn’t even used! I have cancelled the contract now - such a shame that your staff can’t listen to reason!

@DatKid_LF @ThreeUK @O2 @GerrardMaynard I have been on the same deal for 3 years. My data speed went up to 3 Mb... Once. Crap service and crap customer service. Get out while you can.

@ThreeUK what’s happening to the network/internet. I can make phone calls but that’s it. No internet. Turned phone on and off multiple times. #networkissues #networkfail #nointernet

Why @ThreeUK is my internet not working again think its time to switch service providers

@ThreeUKSupport My sim isn’t even a year old. It’s definitely your network issue.

Why is my internet so appalling of late @ThreeUK i’m not a happy customer right now

@dergal @ThreeUK @ThreeUKSupport Yes! My signal just disappears completely sporadically

@ThreeUKSupport @ThreeUK Still not working today! ARGHHH!!!

@ThreeUKSupport I’m disgusted with the level of service I am receiving from you lot, signed up with you for the best mobile data deals to begin with, for months now your mobile data coverage and responsiveness has been a joke. Now this today. Something needs to change.

@TheHodge @ThreeUK Three. It's a known problem though

@Johngs08 @ThreeUK Yeah I saw that, should get an automatic refund for a period without service.

@ThreeUK Service has been down completely in London for hours and you only just admit something is wrong. Not good enough.

@ianbetteridge @ThreeUK Three has been down nationwide since midnight

@ThreeUK why is my service not working 😡

@ThreeUKSupport I had 0 network at work yesterday. Streatham to be precise and here in Orpington same thing.

@ThreeUKSupport trying to use the chat feature on the app it’s not working

@ThreeUKSupport London has always been busy but I've only had issues in the last 6 months. And the signal does not improve when I move around different areas in London either

@ThreeUKSupport No. My signal is shit in central london and I can't even load YouTube videos or google maps on 4g

@ThreeUKSupport But I have been suffering from the same issues at the exact same places for YEARS!! I would have expected to see some improvement, instead I just get the same excuses.

@MrChrisPassey @scotthayesss @EE BOYS!!!! I’m on @ThreeUK sim only £15 a month #wtf

@charlotter00se @VodafoneUK @ThreeUK You should try o2. I’ve never had a single problem on my contract. And you get the o2 priority with some really good deals, and early release tickets for concerns, sports etc. I’ve never had a single extra charge. And their customer service is really good too.

@ThreeUK no signal at Sevenoaks station #NoServiceHere

@ThreeUKSupport @ThreeUK please provide me with the ceo contact details I want to escalate a complaint

Anyone else had problems with @ThreeUK been trying to port a number since last Thursday to 3 & keep getting fobbed off.

@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Three around Central London has been very spotty for me too (although it’s worse on iPhones than Androids, maybe it’s the iOS baseband on Three’s bands). Vodafone have been my go-to pretty much everywhere. Unfortunately the support is abysmal, guess you can’t have it all.

@jopkins @ThreeUK Id already checked today because my signal has dropped off a cliff too

@jopkins @ThreeUK Yes. Doing planned network improvement today according to network status checker on the website.

@ThreeUKSupport Nope. Had to hang up after waiting for 15 mins

@ThreeUK customer relations team is absolutely shameless! Firstly, full of lies. Secondly, none of promises were made. And third, they cannot even remember how much they agreed to compensate their customers! What a bunch of jokers! #DonotUseThree #WorstCustomerService

@ThreeUK customer relations team are absolutely shameless! Firstly, full of lies. Secondly, none of promises were made. And third, they cannot even remember how much they agreed to compensate their customers! What a bunch of jokes! #DonotUseThree #WorstCustomerService

@M3lanieJC @ThreeUK EE isn’t great either, lose my signal all the time

@ThreeUK @NinaWest @AttitudeMag I just wish you had supported me with half decent signal during the parade itself 😜 but keep up the good work #Pride wise!

@ThreeUKSupport Never in the 13 odd years I've been a customer!

@ClaudioAlbertin @FluffehAdam @ThreeUK @VOXI_UK Ah my voxi sim doesn’t work for the voda network, managed to get on with an old Payg sim, was just a bit of a faff

So the good thing is that despite webchat and @ThreeUKSupport and @ThreeUK being dreadful they have just sent an automated text as to when my contract ends. If ever there was a hint to move service provider, that was it.

@ThreeUK I don’t pay my bill every month to have shit connection fix up thank u.

@ThreeUK hi, can you give me any information regarding the coverage in the Uk postcode DA17 area, as recently the reception has been awful. Thanks.

@ThreeUKSupport You enabled them because I never gave them access so I suspect you work with them I have asked several times you block @MoPlay as I never gave them access so who did @metpoliceuk #KindlyAdvise

I’m a @ThreeUK customer and it’s becoming an embarrassment for them. Jake is right to call them out. They should support women’s football in general - Nissan gave the Spanish squad a new car to each player. @ThreeUK could aid all clubs with subsidised tariffs or phones

In central London today and seriously crap reception from @ThreeUK as per usual.

@em167 @ThreeUK help this poor woman pls #datadeals

@Freemason_UK @ThreeUKSupport @O2 I know, very rude. And considering it’s effectively globally broadcast, worrying the corporates haven’t taken action.

@ThreeUKSupport I wouldn’t expect you to be able to access customer accounts over Twitter!!! As I said, I *was* unable to use my SIM for a week. Past tense. It’s working now, very happy with network performance, very unhappy it took nearly a week to transfer, and no Visual Voicemail.

@ThreeUKSupport I’m referring to my migration from O2. I was for almost a week unable to use either my old or new SIM. Noted that you “choose” not to support Visual Voicemail on iPhone. Thanks for that.

@ThreeUKSupport Thanks for the reply but it’s possibly a bit late now, the #Eurovision polls closed about 12 hours ago! 😋 (Other people were reporting problems too but I did eventually get through)

@TheNordicAlien @Three_Is_Broken @ThreeUK AL8 isn't much better. Roll on 3rd March when I can get proper service

@ThreeUKSupport I took out a SIM only contract, but cancelled it within a couple of days. The SIM was never opened or used. However, you still took a direct debit payment this month, and I'm having great difficulty having it refunded

@ThreeUK i hate being rude on the phone but honestly being passed around 6 departments and having to tell them my date of birth and postcode every time is exhausting

i've spent far too long on the phone to @ThreeUK in the last week and honestly i've never been more infuriated. just let me leave! i know i've been with you for 10 years! but! i! can't! get! any! signal! in! my! new! flat!

Oh hey @ThreeUKSupport, I'm just going through the process of signing up with you guys, and the no-reply email I got with "Important information" included a broken link to the T&Cs. Call me old fashioned, but I actually like to pretend to read those long technical documents...

@Rhyspal @Three_Is_Broken @ThreeUKSupport im crying ilysm hahaha i have the same@problem mate my 4g is 1bar sometimes changes to 3g lmao in basically birmingham too

@2point4bikes @ThreeUKSupport It's been this way for quite a while though, its getting frustrating when simple things on the network are difficult because they don't load

Three 4G is absolute shit at the moment @ThreeUKSupport 💩

@ThreeUKSupport No, no fix date. But the slow speed is not just in a specific place. I live is SE London and work in SW London and the speed is poor anywhere. The only positive is that at work, Three is acceptable and EE, O2 and Vodafone are next to zero.

@johnyev @ThreeUK The same calls would have cost around £12 with Vodafone and EE, or around £11 with O2 and Virgin Mobile. We encourage businesses and organisations to get rid of premium rate 084 and 087 numbers as they rip off callers. For after-sales issues their operation is already illegal.