3 (Three) Outage in Southampton, England

@ThreeUK heh three what’s the network problem with So42 7. No network since Saturday and no info on when it’s going to get fixed. We all rely on 3 home routers so impossible to home school

@ThreeUKSupport Advisors and Live Chat unavailable. £100 of ‘Free Messages’ at £4.50 a message over recent months - Premerium Message Service Received Messages. Refund/compensation and report/complain - HELP PLEASE!

@KaySocLearn Go on. Give em a Chromebook and a dongle. Maybe @ThreeUK could help.

@ThreeUKSupport I’ve been trying to cancel my contracts with you for nearly an hour! Second day in a row and when I tried to do it in store I was told I could only do it on the phone. That’s ridiculous it shouldn’t be so hard to cancel!

@ThreeUKSupport No Cell data/voice service in SO518FJ after local power outage which is restored. Please confirm when Cell device will be back up

@ThreeUKSupport It’s correct, that is our post code. Been a customer since October with great speeds till December when the mast reached capacity. Since then its been a steady decline. Getting 1-2mb since yesterday.

@ThreeUKSupport there has been no Three service in the New Forest most of the morning. No mobile or broadband, even drove into Lyndhurst to try make a call. Barely getting 0.57mbps at the moment.

@ThreeUK what a load of shit put £12 in extra charges on for no reason then wait 30 mins for a customer advisor for them to put the phone down on you so I’ve gotta re call and wait another 30 mins F****** bollocks

@solardomusic @ThreeUK @ThreeUKSupport Mate I dont get signal anywhere it's the worst. When I rang up to speak with CS team i told them I had poor signal she said I'll ring you back in 5 mins to talk through some tech help! Never got a call back cause she couldn't get through lol still waiting on my call back aswell..

@amyjohnson229 @ThreeUK It used to have amazing offers and endeared loyalty as every Wed they’d gave something special, but now their Marketing team have made it terrible with pointless offers!!!

@ThreeUK @ladbible Give me a refund for the day and half of signal and data you stole.

@ThreeUKSupport @ThreeUK signal has been awful for the whole week since your outage. Calling you support is just "a long wait" or "use our app" but the live chat on the app never has anyone available.

My goodness @ThreeUK your customer services department is shocking.

lol @ThreeUK has been down for like 12 hours now U G H

@BBCBenThompson @ThreeUK @BBCBreakfast Just realised that #threemobile is down on a bus -- was on wifi at home. Thank you #thebluestar buses for free wifi to download a train ticket :).

@JSxully @ThreeUK This is why I left Three for Vodafone years ago. Using Three in major cities became a serious issue for me where Vodafone has never once caused me a signal problem. Plus I know ways to get the deals.

@ThreeUKSupport I wasn’t to worried about the penny, just why we both had it😉 tried the online help it was down.

@ThreeUK @ThreeUKSupport 3 love calling there customer lair charging you for something you not used.. in first place as you had foreign sims in them country’s impossible Secondly there over priced I think in the first place!!

@Maximus2wheels @ThreeUK Kinda defeats the objective bloody awful company mind you they all are

@one_mrs_k @ThreeUK We’ve had issues the last few weeks! Upgrading the wrong phones, charging different prices to what was agreed etc! Luckily was sorted fine! The Glasgow team were great at sorting it all out for us

@ThreeUKSupport I canclled my contract in October and I’m still being charged every month. I’ve called twice and no one has got back to me. I called 2 months ago and still nothing. Can someone help?

@ThreeUK what's going on with your internet service today? at no point today have i had a 4G signal at all #notahappycustomer #poorservice #wheres4g

@ThreeUKSupport I got your 3g broadband, cancelled within a week, got sick forgot to return devices, now billed £1250 - customer support say's this is my early cancellation fee, won't budge Never had service. Items still unboxed. Sound right? #warning #badservice

@ThreeUKSupport Made another call to 333 at 16.12 - explaining that I had been cut off for 4 days 7/8 July as advised by @ThreeUK and 9/10 when I had no network at all. Same thing happened - your operator cut off call. This is modus operandi for @ThreeUK because of the frequency of disconnection

@ThreeUKSupport It doesn't help. I'd like to downgrade. There isn't really a lot of support for that kind of action at carriers. Odd

Finally got a call back from @ThreeUK customer 'service' about a complaint. Then had to call them back - long list of options, none relevant, on hold for ages. Finally gave up. Can't wait for my contract to come up so I can change providers.

@ThreeUKSupport Hi I have been trying to pay a bill and cancel my mobile internet account since Thurs, your phone lines have "technical difficulties" and hang up, your live chat directs me to phone, and you've given me another number which doesn't even accept calls. Help?

@ThreeUKSupport I lost count of how many rounds of your truly awful playlist passed but I did get through and it was cancelled efficiently.

@ThreeUKSupport It says there are no operatives available... and your advisor said they are too busy to help and call back tomorrow!