3 (Three) Outage in Southampton, England

@KaySocLearn Go on. Give em a Chromebook and a dongle. Maybe @ThreeUK could help.

@ThreeUKSupport I’ve been trying to cancel my contracts with you for nearly an hour! Second day in a row and when I tried to do it in store I was told I could only do it on the phone. That’s ridiculous it shouldn’t be so hard to cancel!

@ThreeUKSupport No Cell data/voice service in SO518FJ after local power outage which is restored. Please confirm when Cell device will be back up

@ThreeUKSupport It’s correct, that is our post code. Been a customer since October with great speeds till December when the mast reached capacity. Since then its been a steady decline. Getting 1-2mb since yesterday.

@ThreeUKSupport there has been no Three service in the New Forest most of the morning. No mobile or broadband, even drove into Lyndhurst to try make a call. Barely getting 0.57mbps at the moment.

@ThreeUK what a load of shit put £12 in extra charges on for no reason then wait 30 mins for a customer advisor for them to put the phone down on you so I’ve gotta re call and wait another 30 mins F****** bollocks

@solardomusic @ThreeUK @ThreeUKSupport Mate I dont get signal anywhere it's the worst. When I rang up to speak with CS team i told them I had poor signal she said I'll ring you back in 5 mins to talk through some tech help! Never got a call back cause she couldn't get through lol still waiting on my call back aswell..

@amyjohnson229 @ThreeUK It used to have amazing offers and endeared loyalty as every Wed they’d gave something special, but now their Marketing team have made it terrible with pointless offers!!!

@ThreeUK @ladbible Give me a refund for the day and half of signal and data you stole.

@ThreeUKSupport @ThreeUK signal has been awful for the whole week since your outage. Calling you support is just "a long wait" or "use our app" but the live chat on the app never has anyone available.

My goodness @ThreeUK your customer services department is shocking.

lol @ThreeUK has been down for like 12 hours now U G H

@BBCBenThompson @ThreeUK @BBCBreakfast Just realised that #threemobile is down on a bus -- was on wifi at home. Thank you #thebluestar buses for free wifi to download a train ticket :).

@JSxully @ThreeUK This is why I left Three for Vodafone years ago. Using Three in major cities became a serious issue for me where Vodafone has never once caused me a signal problem. Plus I know ways to get the deals.

@ThreeUKSupport I wasn’t to worried about the penny, just why we both had it😉 tried the online help it was down.

@ThreeUK @ThreeUKSupport 3 love calling there customer lair charging you for something you not used.. in first place as you had foreign sims in them country’s impossible Secondly there over priced I think in the first place!!

@Maximus2wheels @ThreeUK Kinda defeats the objective bloody awful company mind you they all are

@ThreeUKSupport Over the phone when calling to request my PAC code a couple of weeks back. Issue not so much that I was told there wouldn’t be one, but that I wasn’t told there was one

I really needed the account number since I was paying a "prepaid" @ThreeUK cellphone line and they did not accept my credit card, they wanted a Debit card even thou I was able to pay the entire year of service using my CC

@ThreeUKSupport Totally understand that, but I never visited Canada. I was in Detroit for the duration of my trip which is allegedly ‘too far north’

When is @ThreeUKSupport actually going to help customers 🧐🧐

@ThreeUKSupport I advised you yesterday that I wished to cancel. I have now cancelled the direct debit. If I owe anything, do advise me in triplicate, repeatedly (as I have had to advise you that I am leaving) and when my system returns, I will look into it.

@ThreeUKSupport currently on unlimited sim only plan which is increasing again £21.05. Found exactly same plan with you for £16 customer service unable to help ‘switch’ (to that same plan just less £££) #confussed 🤔

@ThreeUKSupport It's not good service that I've had to buy my own router as the supplied one doesn't work! Internet access is a critical service, not having access to support isn't great to be honest :(

@tonytwelvetoes @ThreeUKSupport Ring this number after issues on live chat I was given this number when I got through. 0800 033 8013

@Elle_Byn @ThreeUK Customer service at this place is shocking!!!

@ThreeUKSupport I have an online meeting to join on Monday at 12.and I better have signal

I returned to Twitter after several years away just to let @threeUK know that their customer service and technical support is horrendous.

@ThreeUKSupport please someone help me three is the worst company!! My phone has been cut off for three day’s. I’ve not been able to make any calls, chat services if off constantly having technical issues and no customer telephone service. WHAT THE HELL IS THIS

@ThreeUKSupport Got new SIM - eventually. Dongle still not working unable to get through on phone or chat. Heading for 3 months without Dongle working. Please send a new one as promised. Mohd - We will check after this and if you still face the issues then we will replace the dongle as well.