3 (Three) Outage in Fareham, Hampshire, England

@ThreeUKSupport Wish I'd had a warning, there used to be one texted out if work was going on locally. I'm working from home & need signal (WiFi calling is too flaky!).

@SafeT @virginmedia @ThreeUK I think it's service work too, I understand things have to be done, but you'd think they'd at least warm me and I could have made other plans.

Joy of having high speed Internet to work from home but the service is down with @virginmedia, thankfully I have tethering with my @ThreeUK mobile contact. Else I'd be facing a hour drive to the office. Any news as to why its down Virgin, other that the 6pm estimated fix?

@ThreeUKSupport I tried changing my number online and through phone, cannot seem to get through.. can you help please?!?

@ThreeUK - Beyond hopeless, call back a few minutes later for the guy to tell me my upgrade package has been cancelled. Now waiting another month to receive a phone. Amazing service 🤮🙄

@ThreeUK are the worst

@ThreeUKSupport any news on when the network in PO35 area will be fixed? Literally got no signal whatsoever here, normally it’s pretty decent.

@ThreeUKSupport can someone from your customer service please get in touch with me. I’ve been fobbed off constantly with a problem on my account, I’m about ready to cancel the contract! I’ve been a customer of yours for 6 years and I’m utterly livid!

@ThreeUK What am I getting as a loyal customer? You should also give us something to keep us with you :)

@ThreeUKSupport So...2 hours after new delivery slot, still not arrived. Called @DPDgroup_news and was told they would investigate and get back within an hour, that was 90 minutes ago. Now been waiting since Friday afternoon, shocking service.

@ThreeUKSupport Very disappointed. No attempt has been made to deliver phone today as agreed with @DPDgroup_news. No record of attempt to deliver and drivers GPS is turned off. Depot does not answer phone. Poor service from the delivery company that you choose to use.

@ThreeUK Very disappointed. No attempt has been made to deliver phone today as agreed with @DPDgroup_news. No record of attempt to deliver and drivers GPS is turned off. Depot does not answer phone. Poor service from the delivery company that you choose to use.

Just had a post cancellation Customer Satisfaction Survey from @ThreeUK 😂 Safe to say I didn't hold back, especially after we had to pay the £120 to settle the account 😳

@ThreeUK live chat not working, phone been cut off, so can’t even ring 333, bill has been paid yet got Iv got no services last 2 days!!!

@ThreeUKSupport Advisors and Live Chat unavailable. £100 of ‘Free Messages’ at £4.50 a message over recent months - Premerium Message Service Received Messages. Refund/compensation and report/complain - HELP PLEASE!

@ThreeUKSupport New sim. New phone. Same experience. With EE i don’t have this issue. You are just throttling the “unlimited data “

@ThreeUKSupport The issue is nationwide. Everywhere i go, even london i get slow speeds barely enough to load a youtube music video.

@ThreeUKSupport Were no help at all and when we did what they wanted to pass security then suggested we return to chat to someone else later. Now being sent to customer relations as it still hasn't been resolved

It would have been much more for the month ending tomorrow if there wasn't a default £150 cap on the account. Before this happened he'd never gone over his usual monthly charge in years of being with you @ThreeUK @ThreeUKSupport

@BumperGraham @ThreeUK @ThreeUKSupport Thanks Graham, We've messaged their social media team about 10 times without a response 😂 They claim someone else must have called off his mobile. Considering the house is locked down and only people in are Macmillan nurses we have no idea how it can be £150 more this month

@ThreeUKSupport hi I contacted you guys so many times now over my iMessage and FaceTime not working or anything at all and you guys sent me a replacement sim and I put it in today and it still doesn’t work lol i dont know what to do

@ThreeUK. Terrible customer service! Your customer service agents telling me wrong information again! Can’t wait for my contract to be up!

@ThreeUK What restarting has to do with it by the way? If it is a long-term issue why are you not able to solve it yet? When I posted posted on twitter you said it is less likely without looking at this long-term problem in the area. Now, would you wolve it?

.@ThreeUKSupport @ThreeUK Awful internet in EH64HN again. Can you please increase the bandwidth on the local mast as it's obviously not got enough for the amount of people on it at peak times. I have to use my connection for work and right now it's next to unusable.

@ThreeUK I am looking to cancel 1 of my sim cards but would like the pac code can I go into the local @ThreeUK shop and sort this out?

Been with @EE (Orange) since I was 13/14. Couldn’t offer me the same deal they were giving new customers two years ago so made me change my number when I signed up as a “new”customer. Now they can’t beat a sim only deal so Goodbye #noloyalty hello @ThreeUK

@MeaderLee @ThreeUK And by the way @ThreeUK this problem is persistent for last couple of months. Whenever I check coverage issues it shows me that you engineering team is working. It is really embarrassing when I try to have online meetings.

@ThreeUKSupport I asked you a few days ago, is there any reason our our echo dot won‘t connect to your Huawei B535 router? We have one already connected but it the second keeps saying there’s wifi problems even though our other devices connect/work fine

Been told the SIM was activated many times by your colleagues but it has never been the case. @ThreeUK

I asked for a replacement SIM for about 7 days ago. 1st time I was told due to a technical problem it has not been delivered. After many chats on CS, I was sent the new one but it was said the SIM was faulty. I try third time now? What a poor CS @ThreeUK