3 (Three) Outage in Havant, Hampshire, England

@ThreeUKSupport Wish I'd had a warning, there used to be one texted out if work was going on locally. I'm working from home & need signal (WiFi calling is too flaky!).

@SafeT @virginmedia @ThreeUK I think it's service work too, I understand things have to be done, but you'd think they'd at least warm me and I could have made other plans.

Joy of having high speed Internet to work from home but the service is down with @virginmedia, thankfully I have tethering with my @ThreeUK mobile contact. Else I'd be facing a hour drive to the office. Any news as to why its down Virgin, other that the 6pm estimated fix?

@ThreeUKSupport I tried changing my number online and through phone, cannot seem to get through.. can you help please?!?

@ThreeUK - Beyond hopeless, call back a few minutes later for the guy to tell me my upgrade package has been cancelled. Now waiting another month to receive a phone. Amazing service 🤮🙄

@ThreeUK are the worst

@ThreeUKSupport any news on when the network in PO35 area will be fixed? Literally got no signal whatsoever here, normally it’s pretty decent.

@ThreeUKSupport can someone from your customer service please get in touch with me. I’ve been fobbed off constantly with a problem on my account, I’m about ready to cancel the contract! I’ve been a customer of yours for 6 years and I’m utterly livid!

2 hours spent trying to access a customer service advisor with @ThreeUK once to be told that the systems are down and phone back then I was cut off and the third time I suspect I was cut off because there were 3 minutes to go before the department shut !!!!! Disgusting

@ThreeUKSupport You must be calling for a reason - regarding us leaving you? Our open complaint? The box we sent back to you?

@ThreeUKSupport You keep calling us. So we called back Saturday and stayed on hold 20mins for you to say your systems are down and we’ve just done the same and you’ve said the same? Your staff are also incredibly rude about it.

@ThreeUK the worst customer service from you and ongoing problem. The systems are “down” and your advisor is demanding that we call you back. Absolutely dreadful!

@ThreeUK What am I getting as a loyal customer? You should also give us something to keep us with you :)

Just had a post cancellation Customer Satisfaction Survey from @ThreeUK 😂 Safe to say I didn't hold back, especially after we had to pay the £120 to settle the account 😳

@ThreeUK live chat not working, phone been cut off, so can’t even ring 333, bill has been paid yet got Iv got no services last 2 days!!!

@ThreeUKSupport New sim. New phone. Same experience. With EE i don’t have this issue. You are just throttling the “unlimited data “

@ThreeUKSupport The issue is nationwide. Everywhere i go, even london i get slow speeds barely enough to load a youtube music video.

@ThreeUKSupport Were no help at all and when we did what they wanted to pass security then suggested we return to chat to someone else later. Now being sent to customer relations as it still hasn't been resolved

It would have been much more for the month ending tomorrow if there wasn't a default £150 cap on the account. Before this happened he'd never gone over his usual monthly charge in years of being with you @ThreeUK @ThreeUKSupport

@BumperGraham @ThreeUK @ThreeUKSupport Thanks Graham, We've messaged their social media team about 10 times without a response 😂 They claim someone else must have called off his mobile. Considering the house is locked down and only people in are Macmillan nurses we have no idea how it can be £150 more this month

@ThreeUKSupport Thank you Kirsty - have resolved with customer support but I have to be honest, I’m not impressed with the 1990s voicemail offering currently and will probably move back to O2. Issue lies with porting of number FYI- THREE’s systems are a mess IMHO

@ThreeUK Gogglebox a programme for dumb ppl siting on a sofa watching TV watching ppl on TV watching TV It doesn't get any more ******* stupid than that 😒

@ThreeUKSupport @andre81137478 You more or less said the same to me about 5 years ago when i was in Bath. You tried blaming a tree or high buildings, it was none of them. I joined @EE and magically never had a signal problem. You're lucky people have WiFi at home otherwise you'd get a lot lot more complaints

@ThreeUKSupport It's been awhile since November last year I have WiFi at home but when it goes down I'm left with this it rarely goes down. Ne84ny

@ThreeUKSupport My partner and I have only been playing the one game online together and it seems to be when we are both on that the issue occurs. The troubleshooting for the game says to make sure ports are open on my router which I can’t do as the the port forwarding option is not available.

What a useless network @ThreeUK is ffs

@ThreeUKSupport I’m having issues with a game. Their support says to check to make sure certain ports are open but port forwarding is not an option when I log in to the router on the browser.

@ThreeUKSupport Stratford is a busy part of London where high demand might be expected. Surely, it's just a matter of insufficient infrastructure/capacity? Please provide a reasonable time frame for improving this to a workable service.

@ThreeUKSupport Kristy - I'm also disappointed you've gaslighted me by hinting I should have used your accessibility services. Why couldn't I use an online chat function? No one wants be forced to wait 45 mins for an online chat service to sort a technical issue.

@ThreeUKSupport just joined you guys and literally EVERYTHING is rubbish about being with your network - you do know it's 2021 don't you ?!