3 (Three) Outage in Selsey, West Sussex, England

2 hours spent trying to access a customer service advisor with @ThreeUK once to be told that the systems are down and phone back then I was cut off and the third time I suspect I was cut off because there were 3 minutes to go before the department shut !!!!! Disgusting

@ThreeUKSupport You must be calling for a reason - regarding us leaving you? Our open complaint? The box we sent back to you?

@ThreeUKSupport You keep calling us. So we called back Saturday and stayed on hold 20mins for you to say your systems are down and we’ve just done the same and you’ve said the same? Your staff are also incredibly rude about it.

@ThreeUK the worst customer service from you and ongoing problem. The systems are “down” and your advisor is demanding that we call you back. Absolutely dreadful!

Just had a post cancellation Customer Satisfaction Survey from @ThreeUK 😂 Safe to say I didn't hold back, especially after we had to pay the £120 to settle the account 😳

@ThreeUK live chat not working, phone been cut off, so can’t even ring 333, bill has been paid yet got Iv got no services last 2 days!!!

@ThreeUKSupport New sim. New phone. Same experience. With EE i don’t have this issue. You are just throttling the “unlimited data “

@ThreeUKSupport The issue is nationwide. Everywhere i go, even london i get slow speeds barely enough to load a youtube music video.

@ThreeUKSupport Were no help at all and when we did what they wanted to pass security then suggested we return to chat to someone else later. Now being sent to customer relations as it still hasn't been resolved

It would have been much more for the month ending tomorrow if there wasn't a default £150 cap on the account. Before this happened he'd never gone over his usual monthly charge in years of being with you @ThreeUK @ThreeUKSupport

@BumperGraham @ThreeUK @ThreeUKSupport Thanks Graham, We've messaged their social media team about 10 times without a response 😂 They claim someone else must have called off his mobile. Considering the house is locked down and only people in are Macmillan nurses we have no idea how it can be £150 more this month

Quick enough to take a your money, but slow enough to ignore your messages about fraud on your account while they respond to someone who can't remember their phone number @ThreeUKSupport

@tomhfh @ThreeUK I’m with O2 I’ve had very few problems and I’ve been with them for years

@ThreeUK @dvsudss @bellahew Cancel the deal imo you’re shit

@ThreeUK you mistype my date of birth, you now won't let me cancel my expired contract. Both me and your local shop have emailed you my photo id. Every day I get your helpline webchat and shop telling me different things. Nobody has a clue. Please give me contact details for ceo

@ThreeUK the worst customer service I've ever had. Four contracts cancelled

Gosh mobile reception use pretty poor in @GunwharfQuays on @VodafoneUK . 4g i Adobe areas bit less than 1Mbps. Inside mostly 3g boy data. Some areas edge or 9 signal. Not good enough for 2020. @threeuk noticeably better but still not amazing

@ThreeUKSupport been having issues all morning with ur network. Internet has been very hit and miss and not been able to make an important phone call. Not happy

@ThreeUK I’ve just left you and you have taken another payment and showing me in credit. I’ve cancelled my DD but would like a refund for the money you have in credit. Unable to login to my old account as took number to new provider.

@ThreeUKSupport Hiya, all sorted now seems like it was an outage according to the check your postcode coverage webpage.

@BoxingScallywag @ThreeUK Plus, you're probably on Windows 10 and the 'regime of updates' and every time it updates, your whole system is affected.. it depends on what programs you're running and platforms you're connected to. But if you feel like serious lag and slow internet, call the ISP AND *****

@BoxingScallywag @ThreeUK I'll tell you one thing: it never hurts to call your ISP and say hey look, my internet speeds are varying and shite and then name their competitor, like you might switch... then they get on it and make sure you're clear, you know. It's just a phone call.

@BoxingScallywag @ThreeUK Weird, my phone runs faster than my laptop A lotta times it's the ISP internet service provider their servers get overloaded and you lose speed I actually think they *** around and choke a percentage of accounts variably to increase their capabilities...

@ThreeUK outstanding customer service 👏

My Internet is a nightmare last few days. I don't like to complain, because the service is top drawer & i understand upgrade works etc, but its really annoying last few days @ThreeUK Cheers.

Would like to know when will @ThreeUK be providing a proper signal for phones in southeast London again? Signal has been 3G or non existent for days now.

@ThreeUKSupport why the hell would you release a new app that is riddled with errors. I've been a three customer for 2 weeks now and I've already had enough and considering going back to Giffgaff. Tell your tech team to pull their fingers out of their arses and fix it

@tommstoddart @ThreeUKSupport Tbh upto now ive never had 1 problem. We were told a tower close by was set on fire THREE denied it and denied any problem at all. I think theyre making 4g signal worse so people upgrade to 5g

@PaulHenderson3 @ThreeUKSupport Sounds like a wording issue when you upgraded. But it'll be a Samsung promo. It wouldn't matter what network it was with, you'd have to dispute with Samsung.

@ThreeUKSupport Shortly after I posted this. I received a call. The person tried to fix it again but couldn't. He has passed it on to a higher technical team, who he said will fix it in 2 days. I'm not holding my breath. No voicemail since 2018