3 (Three) Outage in Newcastle upon Tyne, England

@ThreeUKSupport Hello SI that’s not what I’m asking. I’m asking if you are going to sell any variants of a phone you are already selling. I know it’s easy to hit the auto reply option but it’s not great customer service.

@ThreeUKSupport Hi just recieved this , i changed my sim only deal from the one i took out in store to a better deal via customer services , there is no device to return

@ThreeUKSupport having nothing but problems today 🙄🙄🙄🙄🙄 can't even watch a video on Facebook or load a picture on twitter. What's going on...

@TheAleTrail @ThreeUKSupport Had the same issues in London too 😩

@ThreeUKSupport I’ve had no data since getting back to the North East today is there an issue with 3/4G

@ThreeUKSupport Yes had Samsung support.Its funny that my work phones wifi connects but not my 3 phone which suggests it's the 3 phone wifi! I've been with 3 for years. I specifically went with 3 for this deal so I could access apps through Go Binge. Im stuck with a 2yr deal not fit for purpose!

@ThreeUKSupport Don't think it's a Samsung issue, as I said my work phone conects ok which to me points toward the phone wifi accessibility through 3! Very disappointing reply!

waiting in for my phone today,was advised would get SMS confirming time, nothing so far. So I call @ThreeUK ,they say date is now 28th even though email/SMS both state today,&to call DPD if i have any issues.Well it's not DPD's fault when they don't have the phone yet, day wasted

@ThreeUKSupport I phoned customer support and cancelled it over the phone

@ThreeUKSupport I don’t have a bill. I haven’t been a 3 customer for ages

Hi @ThreeUK can you tell me why I was charged £15.82 on 12 November when I haven’t been a 3 customer since September @ThreeUKSupport

Currently on the line to a very rude person @ThreeUK

@ThreeUKSupport No they said confirmed receipt of the device but that the pac code would just be sent to me “when available” to be honest they were quite dismissive on the phone. I appreciate I’m no longer a current customer but I’m not impressed.

@ThreeUKSupport NE1 4ST. Pretty much sums up your attitude that you can’t even be bothered to google the postcode for St James’ Park, as I just had to. Moreover, my friends on other networks don’t have the same issue on their networks that I have in yours. It’s gone on far too long - sort it out

@ThreeUKSupport Every other network and even some small networks like Sky Mobile are selling it.

@ThreeUK Please send me my pac code within the required 2 hours. Your customer service team on the phone have not helped me with this over the past week.

And advised to report to police via reporting site and network provider @ThreeUK so will be doing just that

@ThreeUK Another call with Three. Another poor experience. I gave notice 22 days ago. Called for my PAC code today, only to be told I need to give another 30 days notice to get one 👊👊👊👊. WTF

@ThreeUKSupport Your service in Newcastle on match days remains appalling. This has been going on for years now, totally unacceptable. Sort it out. I’d like a response to this.

@ThreeUKSupport pretty much no signal in the keswick (CA12) area for four days, apparently it’s been some time. Not really good enough to blame another company. Not the first time in this area either.

@ThreeUKSupport Hi, I messaged back in February asking why my roaming was appearing as disabled in the 3 app because I bought an advanced plan specifically because I wanted to use my phone abroad. Was told not to worry. I travelled to Spain last Friday only to find out that my roaming had never

@ThreeUKSupport I’ve had nothing but problems with 3 over the last 7 months. Can you give me a complaints address please.

@ThreeUKSupport hello, I'm not a very happy customer at the moment. I requested my PAC code 5 hours ago and was informed I would receive it by text within two hours of the call... and it is still not here! I would appreciate if you could send me this please.

@ThreeUK hello, I'm not a very happy customer at the moment. I requested my PAC code 5 hours ago and was informed I would receive it by text within two hours of the call... and it is still not here! I would appreciate if you could send me this now please.

@GadgetsBoy @ThreeUK network is shite in UK, nothing new

@ThreeUKSupport I've not been to this area before and yes the problem has been since I landed. As I said my Vodafone phone is on the same network without any problems.

@mikejibson @ThreeUK Sounds much like my experience with Virgin Mobile on @EE network in Edinburgh. Amazingly fast when it works, but lucky if I get more than 2 bars, often goes to 3G or E, and where Vodafone reception was excellent in my office, EE is virtually non-existent.

@HarmlessHarley Come on @ThreeUK ! Help out @HarmlessHarley and get him a phone, please!🙂 The Twitter world needs his pictures!

@foxemerson @Three_Is_Broken @ThreeUK @giffgaff @oneplus @ThreeUKSupport Considering it but I moved from O2 to Tree about 4 years ago because I never had data coverage and basically wnt through the same issues as I'm getting now. Telecoms in the UK are ****** for all but the few. Doesn't matter what badge is in the can.

@ThreeUKSupport Well, you may not be able to see a problem but I am categorically telling you there is one. Just returned to PO18 8AA and no coverage has returned. Your cell is *****. Deal with it

@ThreeUKSupport 11 hours later and no response shows that you really aren't that customer focused.

@TheLynnLegend @SkyUK I never switched them back.. I just used 1.1.1.1 and 9.9.9.9 as the DNS to forward to for external lookups. I've since left sky for broadband (now using @ThreeUK 4G mobile broadband) as I needed better speeds (not Sky's fault, just area)

@DoISmellFood @HarmlessHarley @ThreeUK What an *******! 1 block =hopefully 1000’ more.

@ThreeUKSupport your app isn't working so I can't top up, I'm moving house on Monday and I've been trying to get on the app to prepare for this for weeks but it isnt working. Just says its connecting and will take a minute but never works!