3 (Three) Outage in Newcastle upon Tyne, England

@Nathan_McMillan @ThreeUK @intuMetrocentre The kid who went into me on the bike stopped and profusely apologised..the truck driver carried on... I was in such a state of shock I couldn't even lose my temper with the kid on the bike i basically got to my feet and hurried home. I've never slept properly or ate.

@Nathan_McMillan @ThreeUK @intuMetrocentre Yep... I feel a bit bad as I said to John that the plug in WiFi router from 3 might be the easiest thing he'd need...then for he to go through all that stress, having to see his doctor makes me feel guilty especially when he was trying to cheer me up when I was nearly killed.

@ThreeUK the complaint was made...and surprise surprise no reply. Your Indian call centre workers were not at all helpful passing us from pillow to post.. they actually made things worse @ThreeUKSupport links they sent never worked. It's been a total shambolic joke. #threeuk

@ThreeUKSupport No...and it looks an impossible task to get his refund he is rightly owed. The Indian advised my Godfather he should claim the 2 month payments for the service he never had back from his bank...or credit someone else's 3 account for John to get the fefund from them.

What a bunch of un professionals @ThreeUK #threeuk #threenextwork @ThreeUKSupport are...they tell us to fill an online complaint form out for it to say not a valid postcode. John my Godfather also doesn't have an email address...So we are no further forward. #HarryandMeghan #iran

@ThreeUKSupport Your Indian call centres makes it very hard to sort anything out when you get passed to technical for technical to say they are putting you through to technical because this technical can't give the go ahead to cancel the contract. You're a sinister comedy act #cybermuggers.

@ThreeUKSupport He doesn't want to talk to any Indian Call centre worker. All he wants is to cancel...understand the circumstances I think you should be letting him cancel and get a full refund before it escalates... How bad will yous look if John falls really ill and ends up in hospital.

@ThreeUKSupport This is how much your uncaring and unhelpful company is affecting him...he is so worried its stressed him out so much his brother wants him to visit his doctor. Its absolutely disgusting that a pensioner who served for our country can be treated so bad. #Shameless #threenetwork

@MartinSLewis I'm concerned for the welfare of my elderly Godfather. He signed a 18 month contract with @ThreeUK 5th December.. he has no speed at all from his plug in 4g router...we tried getting help. The manager from the 3 shop he advised to phone and cancel. 1/2

@ThreeUKSupport @intuMetrocentre I'm not joking...yous will be the death of my Godfather or he will end up in hospital then it turns serious...that's when yous end up in trouble and get the bad press yous deserve. Under the circumstances I'm sure someone high up with Three can have his contract ended in a shop.

@Ofcom I'm having a massive problem trying to help my elderly Godfather in his mid 70s cancel his contract with @ThreeUK it's making him ill, Im frightened he has a heart attack or collapses through stress. He has no internet speed on his WiFi router. Speaking to Indians is frustrating.

@ThreeUK @ThreeUKSupport Yous are an absolute disgrace of a company. Totally uncaring. I have my elderly Godfather here nearly in tears...i hope yous feel ashamed...ive had to sit him down as I'm worried he has a funny turn. I need a UK number now I am worried. #threenetwork

@ThreeUK @ThreeUKSupport I've just phoned India again to try to cancel my Godfathers contract...i ended the call as they are once again passing me from pillow to post...its once again stressing my elderly Godfather out...its making him ill...i can find that UK link you give me.

@ThreeUKSupport That's what I've had to do...i don't want no nonsense once I take over or I will hang up and take the @Ofcom route. I think to make it even easier is that there is an attachment on John's file that there is only one thing we need and that is cancellation of the contract.

@ThreeUKSupport If we do.. I don't expect whoever we speak to to go and and on...i want John to have the right to cancel as soon as he requests to cancel. I phone him twice a day to make sure he is ok...he is the closest thing to me after my mother, my children and my sister.

@ThreeUKSupport He wants to cancel... What he has been saying for over a week now...there is no option now.

@ThreeUK thank you...you make it impossible to cancel. You are a disgrace...after phoning India for my elderly Godfather to cancel the 18 month plug in 4g wifi that could hit any speeds we were past from pillow to post by India call centre workers. I had to hang up #threenetwork

@ThreeUKSupport I couldnt do it... My Godfather is in his 70s..technically he doesn't understand a thing and will be absolutely impossible for him to understand anything said over the phone. I don't have the time to sort more problems out as I have problems of my own with just moving property.

@ThreeUKSupport I got it connected to my Xbox but it couldn't update... It connected to my phone but its right slow. My Godfather is away atm. Can he cancel...i fear this will be a total waste of money for him with being a pensioner.

@ThreeUK 3G not working in Newcastle!

Someone just passed me on the platform deep down underground on the Newcastle @My_Metro talking on their phone - I struggle to get a worthy @ThreeUK signal up on street level here let alone underground! #ImOnTheWrongNetwork 📲

@SteveBlythe @ThreeUKSupport They couldn’t even be arsed replying! @ThreeUK must be the worst network for data speed, my days are numbered with them.....

@ThreeUKSupport Well thanks for relying almost 24hrs later. As I mentioned the problem is not just in London. Same issues in Newcastle.

@ThreeUKSupport Unusable signal in NE2 😭😭

@ThreeUK strange network issues, as my phone is randomly sending old texts to people..causing some problems in my household 😡

Hello @ThreeUK There seems to be network issues in the NE25 0JF area, very poor signal strength on both 3G and 4G.

@Heidi_LFC9 @ThreeUK @EE I'm paying £57 month on 3 for my Samsung S10+ and it's a 2 year plan. I'll have enough to pay off the remaining 15 months in one go soon and I'll swap to EE. I've never had 3 add to my bills when on Unlimited.

@ThreeUKSupport can’t update DD details online. Go onto app and says I can’t do it. Chat support is useless and takes 2 hours. Go into store and ask - told they can’t help but use have to use app, me: “that’s shite as well” “I know” cheers then 👍🏼

@ThreeUKSupport This isn’t good enough, I don’t pay to have no service so bad! I need to raise a complaint about this

@ThreeUKSupport That's good then I was about to pop into a three store as I thought it was a problem with my sim card. Any ETA ok when this will be fixed and I'm guessing we are getting refunds/extra time to our subscriptions

Can't wait to complain about this @ThreeUKSupport just had to buy a bus ticket cos your shitty service wouldn't load my month pass on my phone. Ahhhh what a waste man

Time to change my sim deal and I have to say @VodafoneUK you have had me as a valued customer for years but are nowhere near matching what @ThreeUK have offered! A tenner a month for unlimited everything! #HelloThree

@ThreeUKSupport Hello SI that’s not what I’m asking. I’m asking if you are going to sell any variants of a phone you are already selling. I know it’s easy to hit the auto reply option but it’s not great customer service.

@ThreeUKSupport Hi just recieved this , i changed my sim only deal from the one i took out in store to a better deal via customer services , there is no device to return

@ThreeUKSupport having nothing but problems today 🙄🙄🙄🙄🙄 can't even watch a video on Facebook or load a picture on twitter. What's going on...

@TheAleTrail @ThreeUKSupport Had the same issues in London too 😩

@ThreeUKSupport I’ve had no data since getting back to the North East today is there an issue with 3/4G

@ThreeUKSupport Yes had Samsung support.Its funny that my work phones wifi connects but not my 3 phone which suggests it's the 3 phone wifi! I've been with 3 for years. I specifically went with 3 for this deal so I could access apps through Go Binge. Im stuck with a 2yr deal not fit for purpose!

@ThreeUKSupport Don't think it's a Samsung issue, as I said my work phone conects ok which to me points toward the phone wifi accessibility through 3! Very disappointing reply!

waiting in for my phone today,was advised would get SMS confirming time, nothing so far. So I call @ThreeUK ,they say date is now 28th even though email/SMS both state today,&to call DPD if i have any issues.Well it's not DPD's fault when they don't have the phone yet, day wasted

@ThreeUKSupport I phoned customer support and cancelled it over the phone

@ThreeUKSupport I don’t have a bill. I haven’t been a 3 customer for ages

Hi @ThreeUK can you tell me why I was charged £15.82 on 12 November when I haven’t been a 3 customer since September @ThreeUKSupport

Currently on the line to a very rude person @ThreeUK

@ThreeUKSupport No they said confirmed receipt of the device but that the pac code would just be sent to me “when available” to be honest they were quite dismissive on the phone. I appreciate I’m no longer a current customer but I’m not impressed.

@ThreeUKSupport NE1 4ST. Pretty much sums up your attitude that you can’t even be bothered to google the postcode for St James’ Park, as I just had to. Moreover, my friends on other networks don’t have the same issue on their networks that I have in yours. It’s gone on far too long - sort it out

@ThreeUKSupport Every other network and even some small networks like Sky Mobile are selling it.

@ThreeUK Please send me my pac code within the required 2 hours. Your customer service team on the phone have not helped me with this over the past week.

And advised to report to police via reporting site and network provider @ThreeUK so will be doing just that

@ThreeUK Another call with Three. Another poor experience. I gave notice 22 days ago. Called for my PAC code today, only to be told I need to give another 30 days notice to get one 👊👊👊👊. WTF

@ThreeUKSupport @ThreeUK Just wondering why your service is terrible around the Fordhouses area of Wolverhampton it’s not just my phone it’s several others

@GeorgeWills200 @ThreeUK It has been bad for months but seems to be getting worse each week. So so so many complaints on social media yet @ThreeUK are still silent on the issues!

@cumberskitchen @ThreeUK It has been bad for months but seems to be getting worse each week. So so so many complaints on social media yet @ThreeUK are still silent on the issues!

@jamesma34307397 @ThreeUK It's good to read a positive tweet. Up to may last year, I never had any issues either. Suddenly everything went wrong and it hasn't got better. I used to get 30+mbps. Now I can't even watch a YouTube video. No explanation from 3 I hope your good experience continues 👍🏼

Theres people who gives @ThreeUK a hard time being rubbish network I don't get much issue with them

@ThreeUKSupport I'm not facing any problems with your network because I'm not using it. I changed a little while back to @EE and there Internet is nice and fast

@ThreeUKSupport I should never have been charged, it was for broadband for a router that was never collected and has never ever been used. I've spoken to you on the phone NUMEROUS times, last time your member of staff told me I was acting like an idiot.

@ThreeUKSupport yet another terrible Three customer service experience

@ThreeUKSupport I’ve had nothing but service issues since taking out this contract. Every time I’ve had the same excuses. I’m basically paying for a service I’m not receiving. Really disappointed if I’m honest.

@WOLFE3Y @Three_Is_Broken @ThreeUK I've been trying to hang on to the end of contract in March. Earlier in the year I took out a new contract with o2 which is great service. I rely on mobile as I travel a lot and don't have broadband. Today I'm ditching 3 for EE, it cant be as bad as 3 surely