3 (Three) Outage in Newcastle upon Tyne, England

@ThreeUK strange network issues, as my phone is randomly sending old texts to people..causing some problems in my household 😡

Hello @ThreeUK There seems to be network issues in the NE25 0JF area, very poor signal strength on both 3G and 4G.

@Heidi_LFC9 @ThreeUK @EE I'm paying £57 month on 3 for my Samsung S10+ and it's a 2 year plan. I'll have enough to pay off the remaining 15 months in one go soon and I'll swap to EE. I've never had 3 add to my bills when on Unlimited.

@ThreeUKSupport can’t update DD details online. Go onto app and says I can’t do it. Chat support is useless and takes 2 hours. Go into store and ask - told they can’t help but use have to use app, me: “that’s shite as well” “I know” cheers then 👍🏼

@ThreeUKSupport This isn’t good enough, I don’t pay to have no service so bad! I need to raise a complaint about this

@ThreeUKSupport That's good then I was about to pop into a three store as I thought it was a problem with my sim card. Any ETA ok when this will be fixed and I'm guessing we are getting refunds/extra time to our subscriptions

Can't wait to complain about this @ThreeUKSupport just had to buy a bus ticket cos your shitty service wouldn't load my month pass on my phone. Ahhhh what a waste man

Time to change my sim deal and I have to say @VodafoneUK you have had me as a valued customer for years but are nowhere near matching what @ThreeUK have offered! A tenner a month for unlimited everything! #HelloThree

@ThreeUKSupport Hello SI that’s not what I’m asking. I’m asking if you are going to sell any variants of a phone you are already selling. I know it’s easy to hit the auto reply option but it’s not great customer service.

@ThreeUKSupport Hi just recieved this , i changed my sim only deal from the one i took out in store to a better deal via customer services , there is no device to return

@ThreeUKSupport having nothing but problems today 🙄🙄🙄🙄🙄 can't even watch a video on Facebook or load a picture on twitter. What's going on...

@TheAleTrail @ThreeUKSupport Had the same issues in London too 😩

@ThreeUKSupport I’ve had no data since getting back to the North East today is there an issue with 3/4G

@ThreeUKSupport Yes had Samsung support.Its funny that my work phones wifi connects but not my 3 phone which suggests it's the 3 phone wifi! I've been with 3 for years. I specifically went with 3 for this deal so I could access apps through Go Binge. Im stuck with a 2yr deal not fit for purpose!

@ThreeUKSupport Don't think it's a Samsung issue, as I said my work phone conects ok which to me points toward the phone wifi accessibility through 3! Very disappointing reply!

waiting in for my phone today,was advised would get SMS confirming time, nothing so far. So I call @ThreeUK ,they say date is now 28th even though email/SMS both state today,&to call DPD if i have any issues.Well it's not DPD's fault when they don't have the phone yet, day wasted

@ThreeUKSupport I phoned customer support and cancelled it over the phone

@ThreeUKSupport I don’t have a bill. I haven’t been a 3 customer for ages

Hi @ThreeUK can you tell me why I was charged £15.82 on 12 November when I haven’t been a 3 customer since September @ThreeUKSupport

Currently on the line to a very rude person @ThreeUK

@ThreeUKSupport No they said confirmed receipt of the device but that the pac code would just be sent to me “when available” to be honest they were quite dismissive on the phone. I appreciate I’m no longer a current customer but I’m not impressed.

@ThreeUKSupport NE1 4ST. Pretty much sums up your attitude that you can’t even be bothered to google the postcode for St James’ Park, as I just had to. Moreover, my friends on other networks don’t have the same issue on their networks that I have in yours. It’s gone on far too long - sort it out

@ThreeUKSupport Every other network and even some small networks like Sky Mobile are selling it.

@ThreeUK Please send me my pac code within the required 2 hours. Your customer service team on the phone have not helped me with this over the past week.

And advised to report to police via reporting site and network provider @ThreeUK so will be doing just that

@ThreeUK Another call with Three. Another poor experience. I gave notice 22 days ago. Called for my PAC code today, only to be told I need to give another 30 days notice to get one 👊👊👊👊. WTF

@ThreeUKSupport Your service in Newcastle on match days remains appalling. This has been going on for years now, totally unacceptable. Sort it out. I’d like a response to this.

@ThreeUKSupport pretty much no signal in the keswick (CA12) area for four days, apparently it’s been some time. Not really good enough to blame another company. Not the first time in this area either.

@ThreeUKSupport Hi, I messaged back in February asking why my roaming was appearing as disabled in the 3 app because I bought an advanced plan specifically because I wanted to use my phone abroad. Was told not to worry. I travelled to Spain last Friday only to find out that my roaming had never

@ThreeUKSupport I’ve had nothing but problems with 3 over the last 7 months. Can you give me a complaints address please.

@ThreeUKSupport hello, I'm not a very happy customer at the moment. I requested my PAC code 5 hours ago and was informed I would receive it by text within two hours of the call... and it is still not here! I would appreciate if you could send me this please.

@ThreeUK hello, I'm not a very happy customer at the moment. I requested my PAC code 5 hours ago and was informed I would receive it by text within two hours of the call... and it is still not here! I would appreciate if you could send me this now please.

@justins_taxi @LTDAForum @ThreeUK EE the biggest crock of shite ever. Go search the internet for sites set up to log complaints about them. Constantly in breach of contract because no signal, dropped calls & customer service never help, call back or find a solution. They'll blame your phone, your home or you.

@ThreeUKSupport Did all that but still didn't work so contacted you guys here. As Fraser mentioned, you had an slight issue that day.

@NickBoles @ThreeUK Just phone customer service like anyone else would, and take your hissy fit there

@ThreeUK my home broadband is rubbish so up and down. Thinking about going to sky. How do I cancel if not fit for purpose thanks .

@simonpking77 @ThreeUK Really, that's useful to know. When l try and speak to them they are really rude so stopped calling help line. Just wasting money

@ThreeUKSupport @itsDomWebb Still having issues

@ThreeUKSupport why would i wanna switch to 3g. i use my broadband to game. i've been experiencing poor signal since i got it

@ThreeUKSupport Why do t you just inform customers, shocking customer service from three #worstnetwork

@georginab2610 @ThreeUKSupport The only thing it's congested with is lies from their support team

@ATT @ThreeUK Thank you both. As a month long road trip in the USA comes to an end my Three phone worked perfectly on the ATT network, it never lost signal, Fast Internet and no dropped calls. 6 States. Well done