3 (Three) Outage Report in South Shields, South Tyneside, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in South Shields, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (43%)
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Total Blackout (31%)
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Phone (17%)
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Wi-fi (6%)
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E-mail (2%)
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TV (%)
Live Outage Map Near South Shields, South Tyneside, England
The most recent 3 (Three) outage reports came from the following cities: Newcastle upon Tyne, Sunderland and Gateshead.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Phone | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Internet | |
| Gateshead |
Phone | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near South Shields, England
Latest outage, problems and issue reports in South Shields and nearby locations:
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Laura.I.do
(@LauraChrisp) reported
from
Cramlington, England
@ThreeUKSupport my three app had gone down any help getting a pre sale code for Peter kay. I cant access the app at all!!
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Chris Tindall
(@chewytheleftie) reported
from
Newcastle upon Tyne, England
@ThreeUKSupport hi, need to speak to someone re mobile WiFi that’s not working. Tried the number on website, just cuts off
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Sam Nicholles
(@SamNicholles) reported
from
Whitley Bay, England
The @ThreeUK app for pre sale ticket sales is an absolute joke, making me create a new account when I’ve already had one, taking ages to load then closing down, class this ..
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Tom
(@Icypixel) reported
from
Newcastle upon Tyne, England
@ThreeUKSupport I've been traveling to Newcastle for work over the last 12 or so months and the signal in the centre of Newcastle has been constantly poor, slow/non existent mobile internet. Any plans to upgrade the signal in Newcastle? (& Leeds city whilst we're here)
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Barry B.
(@basherdrummer) reported
from
Newcastle upon Tyne, England
@ThreeUKSupport Damn. Come on Scotty, we’ve waited long enough now, tell them to hurry up lol
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Andrew Miller
(@ReubenPeccable) reported
from
Seaton Delaval, England
@ThreeUK Hey Three! I accidentally subscribed to your mobile wifi instead of a real broadband provider. Is there any chance I'll get a decent signal or am I just going to have to deal with having no internet for hours at a time?
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Jonathan Lansana
(@tvgenius05) reported
from
Morpeth, England
@ThreeUKSupport the Emergency Alert did not go off on my phone. Checked and alert is active in my settings getting all other notifications through as well so signals fine.
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Paul Banks 🎶🇪🇺
(@paulbanks60) reported
from
South Shields, England
@ThreeUK I wish to cancel my home broadband with immediate effect. #threeuk
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Laura.I.do
(@LauraChrisp) reported
from
Cramlington, England
@ThreeUKSupport please reply to dm app still not working at all, pls can the presale codes be sent via messenger since can't access the app through no fault of my own
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Gala➊➒∞➎ 🦁🏴
(@GalaLeon1905) reported
from
Newcastle upon Tyne, England
@ThreeUK Hi, I am trying to cancel my contract but I don’t have the sim anymore and it is text me the security code so I can’t log in. Live chat is also not working please help me
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Vicky Teinaki
(@vickytnz) reported
from
North Shields, England
@edwardhorsford @ThreeUK Just checked my work phone (which is on a different network, can’t remember which) and it got it
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HeartStopperFan
(@H34rtstopper_) reported
from
Longbenton, England
@ThreeUKSupport is there a mobile internet issue in NE12 today, having trouble calling and getting only 3G connection
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JAN STEWART
(@fabiliciousx) reported
from
Whitley Bay, England
@ThreeUK After being on phone for over an hour, the support kindly waived some charges, a phone call later saying they cannot do this ..what they agreeded because of a waive back in 2017 for £8....what a joke!!!
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David
(@DavidBeattie86) reported
from
South Shields, England
Anytime I’m in Newcastle City Centre on a match day I cannot get any signal even though it says I have 5G. @ThreeUK are one of the worst networks.
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Vicky Teinaki
(@vickytnz) reported
from
North Shields, England
@edwardhorsford @ThreeUK Yep same for me (smarty which uses three network)
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Pup Halvor
(@flyingasadragon) reported
from
Seaham, England
@Orthrus75 @ThreeUK If it’s in a specific area sounds like a certain mast is broken. Otherwise your phone settings might need updating
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Rachel Eleanore Wright
(@ShxdowHerondale) reported
from
Seaton Delaval, England
@ThreeUK I'm not happy with the connection service around Northumberland area, my 4G won't seem to work! U better start getting your sh!t together otherwise I'm cancelling my bills with you.. this is your FINAL Warning
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Sam Nicholles
(@SamNicholles) reported
from
Longbenton, England
Still so annoyed at how poor the @ThreeUK app was this morning, absolute shambles trying to get tickets for Peter Kay, hoping to be successful Saturday morning ..
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✌Bruce Wells⚽
(@bruceywells) reported
from
Walker Gate, England
@ThreeUKSupport why is my phone signal so bad today all of a sudden? Please help
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Paddy
(@stobbsmeister) reported
from
Seaham, England
@ThreeUK counting down the days until I'm able to leave. I've overlooked the poor CS and data dead spots however the reintroduction of roaming charges (after banging the go roam drum for years) is the final straw. I'm sure I won't be the first or the last to jump to @O2
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Rasha Ibrahim
(@dxb660) reported
@ThreeUK I’m raising a complaint about the severe outage on 25 June 2025, which left me unable to make/receive calls or send texts for most of the day. This caused serious inconvenience and safety concerns, especially with reports of 999 being unreachable. I rely on Three for daily use,
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BrianMcL
(@BrianMcL6) reported
@oioialex83 @arrynffc @ThreeUK On their service delivery side yes but strangely never their billing and money collection systems. Funny that, eh? Maybe their accounts teams are just better / better resourced than their service delivery side?
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Freddie Collier
(@FreddieCollier) reported
@ThreeUK I’ve been a customer for 6 months and this is the 2nd time this has happened
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Andrew Prophet
(@andrewprophet1) reported
@ThreeUKSupport I had to make landline calls given your service outage. Please provide compensation for the poor service
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George Stan
(@PacientulX) reported
@ThreeUK Is not working
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Rasha Ibrahim
(@dxb660) reported
@ThreeUK I no longer have confidence in the service. Please treat this as a formal complaint. If not resolved within 8 weeks, I’ll escalate it to the Ombudsman.
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Kerriann Di Caprio
(@Kmcmanus82) reported
@ThreeUK Still not working in Cambridgeshire
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Rasha Ibrahim
(@dxb660) reported
@ThreeUK I no longer have confidence in the service. Please treat this as a formal complaint. If not resolved within 8 weeks, I’ll escalate it to the Ombudsman.
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Marina
(@marina3424) reported
@ThreeUK I still can't make it receive calls!! Surprised you have any customers left. Poor communication and updates Really despicable!!
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xXanderC
(@StreamingArtWAX) reported
@aldomontoyaPMoW @ThreeUK Funny enough I tried to chat with them and I was asked a one time passcode they sent via SMS but I dont have any sort of signal so no idea how they expect me to get it.. smoke signals maybe