3 (Three) Outage in Glasgow, Scotland

@ThreeUKSupport the internet coverage is so poor and so slow ☹ it's knocked off the radio station twice ☹ may have to find another network I think

@ThreeUK As a loyal customer i will accept a signed Chelsea top as compensation for being unable to make calls. Thanks in advance

@ThreeUK guaranteed a call confirming my pac today, still an hour and a half to go so fingers crossed it comes. Can’t wait to get back to Vodafone, a company whose customer service is by far superior. #ineedmyphone #NeverAgain

@ThreeUK Moved from another provider to a better deal with you then cancelled due to insufficient signal. PAC code still awaited 4 days later so I can move back to original provider. I have been unable to use my mobile, and currently home working! #poorcustomerservice

@ThreeUKSupport are there signal problems in the Glasgow area? I have plenty of Data and it wont work and im struggling to make calls

@ThreeUKSupport @ThreeUK are there signal problems in the Glasgow area? I have plenty of Data and it wont work and im struggling to make calls

@ThreeUK are there problems in the Glasgow area? I have plenty of Data and it wont work and im struggling to make calls

@ThreeUKSupport Sorry but I can’t endure any more “chats” and being continually fobbed off. I’ve raised an official complaint and hopefully will receive some meaningful feedback soon. Thanks anyway

@ThreeUKSupport Hi! I’ve sent you a DM looking for support with a PAYG SIM.

@ThreeUKSupport Only want to verify my email address so I can access my new account....live chat 1hr45 told me to email proofs, they emailed and reset my password, emailed again & reset my password again (didn’t need this done) then told me they couldn’t help had to be through live chat 😳🙄😳

@ThreeUK is there an issue with the reception in Glasgow? #nosignal

@videocelts @ThreeUK So you have had KT and now NL. And none have solved it.. maybe PL could help next 😜

@ThreeUK worst customer service I have experienced, sent back a internet router in September due to poor connection and you offered to waive the cancellation charges. I am still getting billed for it after being promised it had been closed on 3 occasions.

@loupepper @ThreeUK Binned Huawei years ago because of this issue, their "flagship" models seem to lose interest with @Huawei very quickly, culminating in immediate dropping of updates etc.

@ThreeUK @ThreeUKSupport you are the worst telecom company in the Uk i wish i had cut my fingers before signing the contract with you.. You have an absolute terrible customer services as well as a very unprofessional and unfriendly staff in stores.

@AndyWernham @ThreeUK Re-registering seems to fix it Andy. Some upgrade which impacted a proportion of accounts

Hi @ThreeUK I’m having trouble logging in to mobile app or website (password is correctly entered). Forgot password option is giving me an error. Is your website auth down?

@ThreeUKSupport shocking customer service!!! Why can’t your advisors just put you through to the complaints department?! I already have a complaint open with yourselves and your sales advisors insist on telling them what the issue is!! Awful business to deal with!!!

@ThreeUKSupport on a separate issue, do you know when you’ll be moving on with eSIM rollout? I live nowhere near the stores you’ve launched in, but could do with an eSIM.

@ThreeUKSupport I understand the logistical issues, but when you’ve sent confirmation with a delivery date, it’s to be expected that people are unhappy. It’s not unheard of that on launch day supply will be short, so set expectations and give a window, not a solid date which you’ll likely miss.

@alexxweller @ThreeUK Poor choice of work is that but not bad for coverage, try tesco mobile apparently not bad in rural areas

@ThreeUKSupport none of my devices can connect to the internet using my Huawei router with 4g connection. L3 in Liverpool are there any issues?

@ThreeUKSupport still waiting for a reply from you!? Phone under warranty not charging. Why should I keep paying you? Tell me?! Communicate with me. @SamsungHelpUK not helping. Phone not charging. Complete shambles. individuals in the hands of big business. You don't give a damn.

@ThreeUKSupport You're so keen to help, Charley!!!! Absolutely zero from you since this exchange a week ago. Nothing!! @ThreeUKSupport I'm paying you a monthly fee for this phone. @SamsungHelpUK unable or unwilling to put this right. What are you going to do for me, your paying customer???

@SamsungHelpUK when do you accept that an S20 phone under warranty needs to be replaced because it doesn't charge? Repair warranty not fit for purpose! @ThreeUKSupport you need to refund me for this. Phone intermittently not charging. No resolution. No idea what is going on.

Appalling service from you @SamsungHelpUK and @ThreeUKSupport You just don't care that a phone under warranty does not charge. Repair warranty not fit for purpose. Issues going on a month. Two engineer visits, the runaround with Twitter DMs, 13 different reps involved. Shocking.

@ThreeUK trying to book reading tickets why does it keep saying problem with the connection !!!

@ThreeUKSupport Yes everything is up to date and I don’t have any other problems with other apps

@HarryTouche @ThreeUKSupport I had the same problem yesterday and today. I’m not aware there is a postcode for a stretch of the Jubilee line.

@ThreeUKSupport Would it help you further if I give the amount and transaction number that you took the upfront payment off me from?