3 (Three) Outage in Glasgow, Scotland

@ThreeUKSupport are there signal problems in the Glasgow area? I have plenty of Data and it wont work and im struggling to make calls

@ThreeUKSupport @ThreeUK are there signal problems in the Glasgow area? I have plenty of Data and it wont work and im struggling to make calls

@ThreeUK are there problems in the Glasgow area? I have plenty of Data and it wont work and im struggling to make calls

@ThreeUKSupport Sorry but I can’t endure any more “chats” and being continually fobbed off. I’ve raised an official complaint and hopefully will receive some meaningful feedback soon. Thanks anyway

@ThreeUKSupport Hi! I’ve sent you a DM looking for support with a PAYG SIM.

@ThreeUKSupport Only want to verify my email address so I can access my new account....live chat 1hr45 told me to email proofs, they emailed and reset my password, emailed again & reset my password again (didn’t need this done) then told me they couldn’t help had to be through live chat 😳🙄😳

@ThreeUK is there an issue with the reception in Glasgow? #nosignal

@videocelts @ThreeUK So you have had KT and now NL. And none have solved it.. maybe PL could help next 😜

@ThreeUK worst customer service I have experienced, sent back a internet router in September due to poor connection and you offered to waive the cancellation charges. I am still getting billed for it after being promised it had been closed on 3 occasions.

@loupepper @ThreeUK Binned Huawei years ago because of this issue, their "flagship" models seem to lose interest with @Huawei very quickly, culminating in immediate dropping of updates etc.

@ThreeUK @ThreeUKSupport you are the worst telecom company in the Uk i wish i had cut my fingers before signing the contract with you.. You have an absolute terrible customer services as well as a very unprofessional and unfriendly staff in stores.

@AndyWernham @ThreeUK Re-registering seems to fix it Andy. Some upgrade which impacted a proportion of accounts

Hi @ThreeUK I’m having trouble logging in to mobile app or website (password is correctly entered). Forgot password option is giving me an error. Is your website auth down?

@ThreeUKSupport shocking customer service!!! Why can’t your advisors just put you through to the complaints department?! I already have a complaint open with yourselves and your sales advisors insist on telling them what the issue is!! Awful business to deal with!!!

@ThreeUKSupport on a separate issue, do you know when you’ll be moving on with eSIM rollout? I live nowhere near the stores you’ve launched in, but could do with an eSIM.

@ThreeUKSupport I understand the logistical issues, but when you’ve sent confirmation with a delivery date, it’s to be expected that people are unhappy. It’s not unheard of that on launch day supply will be short, so set expectations and give a window, not a solid date which you’ll likely miss.

@ThreeUKSupport Absolutely shocking service. You’re not even transparent with your customers over delivery dates. By the looks of it, you’ve screwed over allot of customers over this

@simonbangs @ThreeUKSupport It’s a shambles. I phoned this morning to know for sure it wasn’t coming and the advisor told me it was still down for being delivered today, so I told them about the text I received and they responded with the text must be right. 3 are a bunch of clowns

@ThreeUK just off web chat with two of your advisors who gave conflicting information and the last one didn’t seem to care. Can you please point in the direction of an agent who is actually willing to help and give me the right information?

@ThreeUKSupport do I need a new SIM to get 5g support or will existing SIM work when put into a pixel 5?

@ThreeUKSupport The thing is Chris they are not helpful at all and this is an in going issue that should have been sorted back in Feb

@ThreeUKSupport hey folks, am having trouble getting a PAC code. When I spoke to CS I’m being told there is a change waiting on my account so they can’t issue a PAC, but equally they can’t tell me what the change is or when it’ll happen. Can you help?

Hey @ThreeUKSupport can you do something about the scam calls coming from 07397 657556 which are pretending to be @HMRCcustomers and fraudulently asking for money? Whoever this is is doing the rounds and needs to be stopped. Believe the number belongs to your network. TIA x

@ThreeUK The worst part is, we are actually still getting snow in APRIL...

@ThreeUK Yeah it’s terrible weather here

@ThreeUKSupport No one knows how do to simple instructions, I’ve only been with you since December 2020 and I’ve had to call atleast 4 times for issues, poor customer service.

If you’re going to buy a new phone, never ever go with @ThreeUK they’re the WORST!! swapped from o2 what a bad choice

@ThreeUK @Ofcom 3 once again your level of hopelessness knows no bounds. Zero balance on my account and you send me a chaser for a cleared balance threatening debt collection. I'm so so glad I left your incompetent service. Useless.

Can no one at .@ThreeUKSupport sort this login issue for me, please? I have asked multiple times. If I cannot login to select my end of contract upgrade I shall have no choice but to go elsewhere after years of being your customer. Thank you xxx

@ThreeUKSupport Never mind. I’m leaving.