3 (Three) Outage in Glasgow, Scotland

@ThreeUK when is the service going to work again? Can’t even make a phone call 😡😡. App not available or anything.

@ThreeUKSupport when is the my 3 app due to be functional again? Trying to resolve an ongoing issue

@VodafoneUK why call me today after I asked for my PAC code offering me the deal I asked you for 3 weeks ago but you refused to offer too late you have just lost a loyal customer to @ThreeUK

@ThreeUK and now your website not working.

@ThreeUK tried calling you as received a text about spend limit being near but I don’t have one set. Tried calling no one available. Tried online chat no one available. Not a great service

@ThreeUKSupport hello there just a quick complaint bought 2 add ons when I already had a 8gb am I supposed to pay for add ons a had to buy because of technical issues

@ThreeUKSupport I spent 6 hours on livechat last week, I just want to cancel now.

@ThreeUKSupport Hi Kirsty, I was having technical issues and ended up wasting 6 hours on livechat, one of the advisors lied to me about the process for escalating the issue. I have DMed Three support about this

@ThreeUK was promised a call from customer service by friday, nothing. Definitely cancelling now.

@ThreeUKSupport He’s in hd5 I don’t know the rest of his post code and I’m not sure either... he’s not trying to use my hotspot just to point out lol we are both on three network — in separate cities having issues he’s on pay as you go and I’m on a contract sim

Pay a @ThreeUK bill on Thursday still no service so go onto live chat and they tell me to get back in contact on Monday......5 days without any service 😡😡

@threeuksupport @threeuk...understand you are trying to do during this compared to what you understand customers are going through financially particularly long term customers who are frontline workers who are under extreme stress and trying their best...poor poor practice

@threeuksupport @ThreeUK ...cant get on app and haven't been able to since upgrade in feb/march. U cancel direct debit...no one advised me of this until today I cant call as your systems are down. You have shown throughout this Lockdown a level of inequality as to what I MUST ...

@ThreeUK help please can't get into app or website as number saying not 3 mobile despite it being one. Topped up credit but it's not registered so internet cut off. Using mobile WiFi device so all texts going to device I can't access without internet access.

@ThreeUKSupport It did eventually move over but coverage is not good. What’s the process as it not working in locations I need.

@ThreeUKSupport supposed to transfer number from EE to yourself yesterday - no service on EE sim but number not transferred!

@ThreeUKSupport Following Government advice Laura no 1 Your Stores are Closed non essential 2 this is a consistent problem from when SIM was new

Hey @ThreeUK I do not pay you for possible network coverage at my home neither do I pay you for probably call coverage. I definitely pay you for coverage and you DEFINITELY take Payment.

@ThreeUK @ThreeUKSupport Anyone open today for support

@ThreeUK is like the worse company ever.... For real... 4g+ signal is like full bars but gives like so crappy Internet... Ever watch something and keeps buffering every single second.... Then they speak of 5g... And imagine paying £53 a month!!! And you get a shitty service.

Got a great cherpy guy on @ThreeUK - we lost connection (hence me trying to cancel my contract).. i call back and get the grumpiest/dullest guy in the world 🙃 You win some you lose some.

@ThreeUKSupport can you confirm if there are issues with your 4G mast in E14 and when they will be resolved?

@DanielleAmelia_ @ThreeUKSupport They're so quick to defend themself, but not so fast in responding or producing good network and customer service; I've been with them for almost 9years without any complaint from me. Now that I am having problems, they decide to mug me off.

Has anyone else on @ThreeUK noticed a distinct reduction in 4g connection recently? I've been from Lancashire to Scotland and back and the 4g service has been noticeable by its lack I have mainly been on H+ which I think is 3g

@ThreeUKSupport All I can say is, Three has one of the worst customer service period! Talking about giving me 50%, I refuse to pay because I haven’t been using your network only my broadband Wi-Fi from virgin. You lot are trash man! I’m sick of your inability to produce good customer service.

@ThreeUK App and website down (again) when does this end and we get the service we are paying for??

My advice to anyone thinking of joining @ThreeUK DON’T. I repeat, DO NOT. They’re incompetent at every single level and the signal is crap anyway.

@ThreeUKSupport @metr0nome You can’t even provide a decent 4g service

@JoeCockram @O2 @ThreeUK I find the customer service good,they've often gave me extra data freebies when I've asked and also waived a premium call number bill once which I didn't realize.the coverage isn't very good though

@JoeCockram @O2 @ThreeUK Worst transfer ever