3 (Three) Outage in Glasgow, Scotland

@videocelts @ThreeUK So you have had KT and now NL. And none have solved it.. maybe PL could help next 😜

@ThreeUK worst customer service I have experienced, sent back a internet router in September due to poor connection and you offered to waive the cancellation charges. I am still getting billed for it after being promised it had been closed on 3 occasions.

@loupepper @ThreeUK Binned Huawei years ago because of this issue, their "flagship" models seem to lose interest with @Huawei very quickly, culminating in immediate dropping of updates etc.

@ThreeUK @ThreeUKSupport you are the worst telecom company in the Uk i wish i had cut my fingers before signing the contract with you.. You have an absolute terrible customer services as well as a very unprofessional and unfriendly staff in stores.

@AndyWernham @ThreeUK Re-registering seems to fix it Andy. Some upgrade which impacted a proportion of accounts

Hi @ThreeUK I’m having trouble logging in to mobile app or website (password is correctly entered). Forgot password option is giving me an error. Is your website auth down?

@ThreeUKSupport shocking customer service!!! Why can’t your advisors just put you through to the complaints department?! I already have a complaint open with yourselves and your sales advisors insist on telling them what the issue is!! Awful business to deal with!!!

@ThreeUKSupport on a separate issue, do you know when you’ll be moving on with eSIM rollout? I live nowhere near the stores you’ve launched in, but could do with an eSIM.

@ThreeUKSupport I understand the logistical issues, but when you’ve sent confirmation with a delivery date, it’s to be expected that people are unhappy. It’s not unheard of that on launch day supply will be short, so set expectations and give a window, not a solid date which you’ll likely miss.

@ThreeUKSupport Absolutely shocking service. You’re not even transparent with your customers over delivery dates. By the looks of it, you’ve screwed over allot of customers over this

@simonbangs @ThreeUKSupport It’s a shambles. I phoned this morning to know for sure it wasn’t coming and the advisor told me it was still down for being delivered today, so I told them about the text I received and they responded with the text must be right. 3 are a bunch of clowns

@ThreeUK just off web chat with two of your advisors who gave conflicting information and the last one didn’t seem to care. Can you please point in the direction of an agent who is actually willing to help and give me the right information?

@ThreeUKSupport do I need a new SIM to get 5g support or will existing SIM work when put into a pixel 5?

@ThreeUKSupport Hi. I have been sent a mew sim. I have activated two days ago and now that I have replaced it it says that No network can be found. What should I do?

@ThreeUKSupport Hi Three, I’m still waiting on technical support calling me with a solution to my internet issues that keep dropping on my WiFi , I have called customer support twice to be told I will be called priority still waiting 10 days later and still have internet issues

@ThreeUK hi, is there a problem with the network? I’ve not had any signal on my phone in the past 2 days

@ThreeUKSupport can you tell me how i can cancel the remaining 7 months of my data only contract. It is unusable with speeds of only 0.25 mb. Its been like this for months

@ThreeUK absolutely shocking service. 4 times on hold for almost 35 mins each time to be hung up on when someone answeres. Practically impossible to speak to anyone who wants to help

@ThreeUKSupport I never did get through. My postcode is Fk104pr ANd I’m using the HUAWEI home Cube.

@ThreeUKSupport Tried phoning to cancel my contract within the first 14 days and just keep getting told technical issues, how do I cancel if I can't do it through the phone number provided?

@ImpactGroupDT @ThreeUKSupport We only had our first problem yesterday evening but I’ve tweeted them twice and no response unfortunately

@LouiseStewart @ThreeUKSupport The network is not compatible with any phone. Just ask any of our followers or look at any of our tweets. Avoid three

@ThreeUKSupport I see three have rolled out esim support, Can anyone confirm whether a galaxy watch 3 will work on three yet? If not do you have a date for support?

@Three_Is_Broken @ThreeUKSupport I just wanna cancel it and move on but I’m stuck in a 2 year contract 😔

@ThreeUKSupport Can you give me some information about when the network will be fixed in the CR0 area please?

@ThreeUK 3 hours so far waiting to get my PAC no. Sort it out Three!!! Will never be going back

@ThreeUKSupport I’ll contact the onbudsman then, simple tasks seem to beyond your customer service teams abilities.

@ThreeUKSupport I then started having all these issues - I just want one account in one name (my name) 😫 and for everything to work!

@ThreeUKSupport I cancelled my contract, but I'm still getting charged. How can I talk to support? Live chat never seems to work. It always says 'Loading'. Three Store Now says 'Click on the chat bubble in the bottom right of the screen'. That bubble is never there.

@ThreeUKSupport @VodafoneUK @ThreeUK Still no service again today. I've been told another 7 days! How can I cancel my contract please?