3 (Three) Outage in Clydebank, West Dunbartonshire, Scotland

@ThreeUKSupport Hi! I’ve sent you a DM looking for support with a PAYG SIM.

@ThreeUKSupport Only want to verify my email address so I can access my new account....live chat 1hr45 told me to email proofs, they emailed and reset my password, emailed again & reset my password again (didn’t need this done) then told me they couldn’t help had to be through live chat 😳🙄😳

@ThreeUK is there an issue with the reception in Glasgow? #nosignal

@videocelts @ThreeUK So you have had KT and now NL. And none have solved it.. maybe PL could help next 😜

@ThreeUK worst customer service I have experienced, sent back a internet router in September due to poor connection and you offered to waive the cancellation charges. I am still getting billed for it after being promised it had been closed on 3 occasions.

@loupepper @ThreeUK Binned Huawei years ago because of this issue, their "flagship" models seem to lose interest with @Huawei very quickly, culminating in immediate dropping of updates etc.

@ThreeUK @ThreeUKSupport you are the worst telecom company in the Uk i wish i had cut my fingers before signing the contract with you.. You have an absolute terrible customer services as well as a very unprofessional and unfriendly staff in stores.

@AndyWernham @ThreeUK Re-registering seems to fix it Andy. Some upgrade which impacted a proportion of accounts

Hi @ThreeUK I’m having trouble logging in to mobile app or website (password is correctly entered). Forgot password option is giving me an error. Is your website auth down?

@ThreeUKSupport shocking customer service!!! Why can’t your advisors just put you through to the complaints department?! I already have a complaint open with yourselves and your sales advisors insist on telling them what the issue is!! Awful business to deal with!!!

@ThreeUKSupport on a separate issue, do you know when you’ll be moving on with eSIM rollout? I live nowhere near the stores you’ve launched in, but could do with an eSIM.

@ThreeUKSupport I understand the logistical issues, but when you’ve sent confirmation with a delivery date, it’s to be expected that people are unhappy. It’s not unheard of that on launch day supply will be short, so set expectations and give a window, not a solid date which you’ll likely miss.

@ThreeUKSupport Absolutely shocking service. You’re not even transparent with your customers over delivery dates. By the looks of it, you’ve screwed over allot of customers over this

@simonbangs @ThreeUKSupport It’s a shambles. I phoned this morning to know for sure it wasn’t coming and the advisor told me it was still down for being delivered today, so I told them about the text I received and they responded with the text must be right. 3 are a bunch of clowns

@ThreeUK just off web chat with two of your advisors who gave conflicting information and the last one didn’t seem to care. Can you please point in the direction of an agent who is actually willing to help and give me the right information?

@ThreeUKSupport do I need a new SIM to get 5g support or will existing SIM work when put into a pixel 5?

@ThreeUKSupport Hi. I have been sent a mew sim. I have activated two days ago and now that I have replaced it it says that No network can be found. What should I do?

@ThreeUKSupport Hi Three, I’m still waiting on technical support calling me with a solution to my internet issues that keep dropping on my WiFi , I have called customer support twice to be told I will be called priority still waiting 10 days later and still have internet issues

@ThreeUK hi, is there a problem with the network? I’ve not had any signal on my phone in the past 2 days

@ThreeUKSupport can you tell me how i can cancel the remaining 7 months of my data only contract. It is unusable with speeds of only 0.25 mb. Its been like this for months

@ThreeUKSupport To then be told this evening its under investigation for fraud!!!! The courier service is who you should be investigating as the man was in all day, never even came to the door to try and deliver a phone. And now he is left in this state. Its beyond disgusting

@ThreeUKSupport I am talking on behalf of a vulnerable person, unable to verbally communicate. Phone upgraded, never received. Tried to ring up and get the phone delivered, can't do that as they hadn't received it back.. Left it a week, rang back, still can't do it as now escalated..

@invertedLWB @ThreeUK their logo is horrible

@ConnCFC @ThreeUK It sucks tbh 😡

@ThreeUK absolutely disgusted with customer service. No phone for 3 weeks, vulnerable man left with nothing. Promises to Discuss for 2 wks , not one person has even attempted to call me to Discuss this but quick enough to send him a phone bill! Utterly disgraceful

Never saying another bad thing about @ThreeUK again 😭💙 #ChelseaFamily

@ThreeUKSupport Wtf?, nothing happens when the 'chat now' is pressed, when the phone number is dialled it wants to know the phone number concerned which l dont have as it is mobile wifi (dongle), l want to speak to a human, l am fed up

@ThreeUK @ZoumaIdiniV2 @fc_ziyech Still **** tbh

@AppleSupport Sent reply to you via DM as suggested - not a single line from @applesupport at all? What’s more I’ve just had issue with @threeuk - charged 3x for single sms - and they’re paying blame on iOS?? (Approximately one week after jacking up prices by 20%) Strange coincidence that!

@MartinaBosede @ThreeUK Angry is fine. That's what the victim of an attempted scam should be. Angry is fine. What you are not is a fool. That would be insulting. Keep calling back, record the time you call, and the names of everyone you speak with until you get the resolution you require. 👍🏽👏🏽