3 (Three) Outage in Renfrew, Scotland

@ThreeUKSupport are there signal problems in the Glasgow area? I have plenty of Data and it wont work and im struggling to make calls

@ThreeUKSupport @ThreeUK are there signal problems in the Glasgow area? I have plenty of Data and it wont work and im struggling to make calls

@ThreeUK are there problems in the Glasgow area? I have plenty of Data and it wont work and im struggling to make calls

@ThreeUKSupport Sorry but I can’t endure any more “chats” and being continually fobbed off. I’ve raised an official complaint and hopefully will receive some meaningful feedback soon. Thanks anyway

@ThreeUKSupport Hi! I’ve sent you a DM looking for support with a PAYG SIM.

@ThreeUKSupport Only want to verify my email address so I can access my new account....live chat 1hr45 told me to email proofs, they emailed and reset my password, emailed again & reset my password again (didn’t need this done) then told me they couldn’t help had to be through live chat 😳🙄😳

@ThreeUK is there an issue with the reception in Glasgow? #nosignal

@videocelts @ThreeUK So you have had KT and now NL. And none have solved it.. maybe PL could help next 😜

@ThreeUK worst customer service I have experienced, sent back a internet router in September due to poor connection and you offered to waive the cancellation charges. I am still getting billed for it after being promised it had been closed on 3 occasions.

@loupepper @ThreeUK Binned Huawei years ago because of this issue, their "flagship" models seem to lose interest with @Huawei very quickly, culminating in immediate dropping of updates etc.

@ThreeUK @ThreeUKSupport you are the worst telecom company in the Uk i wish i had cut my fingers before signing the contract with you.. You have an absolute terrible customer services as well as a very unprofessional and unfriendly staff in stores.

@AndyWernham @ThreeUK Re-registering seems to fix it Andy. Some upgrade which impacted a proportion of accounts

Hi @ThreeUK I’m having trouble logging in to mobile app or website (password is correctly entered). Forgot password option is giving me an error. Is your website auth down?

@ThreeUKSupport shocking customer service!!! Why can’t your advisors just put you through to the complaints department?! I already have a complaint open with yourselves and your sales advisors insist on telling them what the issue is!! Awful business to deal with!!!

@ThreeUKSupport on a separate issue, do you know when you’ll be moving on with eSIM rollout? I live nowhere near the stores you’ve launched in, but could do with an eSIM.

@ThreeUKSupport I understand the logistical issues, but when you’ve sent confirmation with a delivery date, it’s to be expected that people are unhappy. It’s not unheard of that on launch day supply will be short, so set expectations and give a window, not a solid date which you’ll likely miss.

@ThreeUKSupport Absolutely shocking service. You’re not even transparent with your customers over delivery dates. By the looks of it, you’ve screwed over allot of customers over this

@simonbangs @ThreeUKSupport It’s a shambles. I phoned this morning to know for sure it wasn’t coming and the advisor told me it was still down for being delivered today, so I told them about the text I received and they responded with the text must be right. 3 are a bunch of clowns

@ThreeUK just off web chat with two of your advisors who gave conflicting information and the last one didn’t seem to care. Can you please point in the direction of an agent who is actually willing to help and give me the right information?

@ThreeUKSupport do I need a new SIM to get 5g support or will existing SIM work when put into a pixel 5?

I am honestly raging at @ThreeUK They are refusing to let me cancel my contract, I have jumped through their hoops, I have sent a copy of my passport. But no, still won’t cancel it. Absolutely appalling that they can do this @Ofcom

@ThreeUK Emergency calls only❗That's your story❗

@ThreeUK @ChelseaFC 2, big bad ***** C and Better than Pirlo Jorgi. The missing fik doesn’t count because he correct himself #3CFCShirt

@ThreeUKSupport would help if the number you gave me actually gave the option to speak to someone about it, there is no point ringing my friends phone cause you will never get to speak to me on it.

@ThreeUK The customer service is disgusting, the service is horrible, my phone never works and they promised compensations that never came twice last year. Look for another provider

@ThreeUK Then they say they cannot help and that I need to speak to someone else. The level of stress they are giving me is so disrespectful. But they don't care, they keep you there so that you give up and keep the plan. Stay away from this company.

@ThreeUK I'm in a chat with their customer service for almost 4 hours to cancel my plan. it is expiring at the end of the month. They refuse to cancel, keep saying how valuable I am, how much they want to sort the issues, etc etc.

@ThreeUKSupport Hi Mark, I appreciate your help. I want to file a complaint because it’s not right for me to be charged the surplus for a phone I have now finished off paying? I am not paying £71 for data only...the £71 covered a combination of paying off my phone and the data/calls usage

@ThreeUKSupport Mark if you have the energy and the time please login and look at the notes. We can not solve this on twitter I doubt that

@ThreeUKSupport Well the incompetency comes from your complaint department so who else do I complain to now expect drop the company. It’s a shame I have been with you for years but such emotional stress over a contract it’s not worth it