3 (Three) Outage in Renfrew, Scotland

@ThreeUKSupport I’m getting no where with your technical team regarding my Huawei B311 router which is dropping connection. They are trying to replace it with a MIFI device which is useless, can I please get some help, this has been going on since Friday

@susiebantam @GoldenShimmer @EE @ThreeUK Dam Susan Not good! I've noticed that users need to speak in proper English and slow. I didn't at the start of the dealings. That's where I wasn't getting anywhere with 'em. I'm not saying that you wasn't! I'm just telling my experience.

@susiebantam @GoldenShimmer @EE @ThreeUK I've deals with three customer services lots of times. Always heard my problems not just with the signal issue's. Closing contact even a day after the 'cooling off' then ringing them bk to change it to PAYG, the next morning. Brilliant for me. It isn't all Bad!

Ew! I’m sooo sick of that “over and over and over” Spotify advert by @ThreeUK 😷😷 Whomever made that crap can go and do one 👿👿

@DarrenMcNaney @ThreeUK It’s seeing who has left voicemails on your phone. It’s part of the basic framework for an iPhone but a lot of networks don’t support it. O2 does. I just fixed mine by using @hivoicemail which appears to be working great! Thanks folks! 👍🏻 I would recommend.

@DanielJames94 @DaleHurles @ThreeUK @NinaWest @AttitudeMag He never said it wasn’t doing it’s job. He said it’s very cringe. 2 different things.

@ThreeUK since your network signal seems to be patchy in G41 can I pay my bill in installments as every call needs a redial and the data signal buffers continuously. I means fairs fair I pay monthly in one installment for a one installment service if you start I will copy

@ThreeUKSupport can you allow me to DM you I have major issue with my network

@_CallumElson @ThreeUK @ThreeUK is honestly the worst phone network out there! Was let down by them over and over again, so glad I changed to @EE

@ThreeUKSupport Hey, I've got a Galaxy A5 (2017) here. Hope you can, my reception in my flat is really poor so most calls cut out

@ThreeUK I need help but the online chat isn’t working for me 😢

@brian_saunders @ThreeUK @WHSmith Been told same made to look like an idiot in @WHSmith Paisley @ThreeUK you should bother doing offers with retailers who are going to embarrass your customers

@ThreeUKSupport If it was, I never got them.

@ThreeUK were very nice in offering me an early upgrade. The only problem was the monthly bill would have been over £50! I think I'll just go for a SIM only deal. Phones are far too expensive 😬

Oh what a surprise @DPD_UK ****** up my order again! Think I’ll cancel my contract with @ThreeUK, I’m done

Is anyone getting problems on the @ThreeUK network Internet is playing up

Guys you ain’t going to believe this but @ThreeUK have actually dealt with my complaint and gave me a months free bill. That’s me £60 up on payday... momma needs new heels anyway 💃🏻 #thisisafirst #worstnetwork

@peterbouncyball @ThreeUK @Craig_Simcox @LaraLatex @SuzanneEvans1 @VodafoneUK Been with @ThreeUK for years and have had no problems with their service and coverage. Also a bill that you expect instead of being overcharged.

Ordered a tablet from @ThreeUK today, got the wrong one.. thanks to the help desk sorting it ASAP 🙂

@ThreeUK Hey I was wondering if there is anything being done to help the signal in Glasgow City centre. I have switch to 3G to try & get a data signal. Something as simple as an Instagram story post won't load. I'm on a OnePlus 6 & software is up-to-date so it's not that. Help!

I am getting sick and tired of paying a this no at for a mobile phone contract to never have full or half signal.... defo leaving @ThreeUK as soon as .... bloody £60 a month for nothing and I know family that will be doing the same

@ThreeUK @O2 Poor show Three. Back in the day you were exciting (remember the adverts), now you just like sticking the knife in. Poor show.

@ThreeUKSupport My full postcode is G41, 2ez but my problem is all over Glasgow- particularly the city centre. I’ve complained about this before and it’s not improving.

@ThreeUKSupport Oh no! The whole of G1 through G41 an iPhone 7 and I’m counting down the months.

@ThreeUKSupport In Glasgow City Centre today. No 4G and very limited 3G, dropping out all the time. Wife with O2 and no issues! This needs to improve or I’m off back to O2.

I never thought I'd regret being with @ThreeUK until now. They send you a message telling you, you can upgrade early for free to a new phone or sim only plan, only for them to then turn round and tell you, you're getting charged over £30 to upgrade your sim only to a new one

@ThreeUKSupport @thomaswtf I’m due an upgrade next month... if @ThreeUK keeps going like this they’re gonna convert all the drag queens to their network😂

@ben12_ @ThreeUK It’s been like that for years. They were supposed to be upgrading in the middle of November but it never happened. I moved to @EE because of it.

@ThreeUK any reason that every time I come to central Glasgow my 3 and 4G signal disappear. Unacceptable.

@ThreeUKSupport I was told to contact them to cancel the subscription which i have done But this months bill has £22 on it from them. I never willingly accepted this add on it was done through a phising text, nor do i use it so ill not be paying for it & spending my time chasing them for refund

@jordand0uglas @EE @O2 @ThreeUK nah I'd just need to take it into the Apple store every month to get a genius to fix it

"We're @EE, the UK's biggest 4G network, yet we can't deliver the new Pixel 3 on time, despite our competitors @O2 and @ThreeUK getting the devices into their customers' hands on release day"

@ThreeUKSupport I waited for ages but I had to eventually hang up so I haven't spoke to anyone over the phone yet.

@ThreeUKSupport Hey, my signal in my new flat is really poor, with calls constantly cutting out. I've read about Home Signal which sounds ideal, but can't see how to apply for one, can you confirm how I could get one?

@ThreeUK any service issues in Glasgow? Poor signal and v slow.

@ThreeUKSupport @17Fountains I think Annie means when will you offer cellular service for the watch like EE and Vodafone

@ThreeUK hi there could someone advise me on issue for my friend. There was restrictions put on her fn, she paid bill in full yesterday, plus next months yet she can’t use her phone. Her payment screen is showing she has paid. Please help

@mellbelleex @ThreeUK Vodaphone are so rude its unreal!

@ThreeUK 4G hasn’t worked in Glasgow city centre for almost a year now. Will it ever be fixed? I work two doors down from your office, how doesn’t it drive you all mental too?

@ThreeUKSupport I mean eSIM support in the new iPhones - will Three support this?

@ThreeUKSupport I have access to nothing! Outside of WiFi I have “no service”... I have no 4g/no 3G, nothing!

@ThreeUKSupport I don’t want to switch off my 4g? If you’re saying I can’t get 4g in glasgow, I’ll cancel and go back to o2. Why is it not working?

@dmorrison911 @ThreeUK Yeah, the Three reception was so bad on the Glasgow Green.

@simonmpfh @alexbloor @ThreeUK I used to have access to Three’s “Service Checker” one. The frustrating thing is it’s actually a reasonably nice web based thing already and could be easily exposed publicly - isn’t even any sort of data protection issue, only additional info you can see is ticket no and cell id

@ThreeUKSupport 4g signal absolutely shocking in Glasgow city centre at cadogan street

@ThreeUKSupport Can you tell me if you're still doing work in the PA1 1RJ area as I've not been getting a mobile signal during the day(office hours) since Tuesday

@ThreeUKSupport do you know if there's any problems in the pa1 postcode area as I've not had a signal most of today since I got up. When I've had a signal it's disappeared after about a minute or 2(that's both indoors and outdoors)

@ThreeUKSupport At a minimum I expect some form of discount to be applied to my account for lack of service for almost 3 weeks. This will go a long way to restoring some sort of faith in yourselves

@ThreeUKSupport You need to own this and be truthful with your customers. I’m paying for a service I’m not receiving and im well within my rights to cancel. But I’m giving you the benefit of the doubt to try and explain please.

@ThreeUK @ThreeUKSupport @Three_Is_Bro was promised that my problems would be sorted when 5g comes. I was given a discount and told I could end my contract whenever I wanted and upgrade to 5g. Now the call centre - despite acknowledging that they can see this chat want to charge!

@ThreeUK I should have feel at home, but had no service since landing in Cyprus yesterday please advise thanks

@milesbxf @suhailpatel @Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff I used to have terrible problems with O2 around Victoria when I worked there - Victoria station was a dead spot - that's why I switched to EE. I'm switching back though so we'll see I guess!

@ThreeUK I am still waiting for mobile service .

@suhailpatel @Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Just putting in a good word for O2 - rarely have problems with signal in London. I've not had to interact with support in 3 years so can't rate that, but guess that's a good thing in itself

@ThreeUKSupport @cassgomez Instead of this banal response, concentrate on improving your service. It is patchy and appalling at times.

With the most data hungry mobile customers in the UK, #5G can’t come soon enough for @ThreeUK from a capacity & performance perspective. This 5G broadband solution is a first step, but getting 5G handsets into its users’ hands has to be the big focus going forward.

Given @ThreeUK a pure play operator focused on mobile connectivity its unsurprising it's offering a disruptive #5G home broadband solution, particularly given it is able to leverage the former Relish assets that it had acquired.