3 (Three) Outage in Dumbarton, West Dunbartonshire, Scotland

@ThreeUK when is the service going to work again? Can’t even make a phone call 😡😡. App not available or anything.

@VodafoneUK why call me today after I asked for my PAC code offering me the deal I asked you for 3 weeks ago but you refused to offer too late you have just lost a loyal customer to @ThreeUK

@ThreeUK and now your website not working.

@ThreeUK tried calling you as received a text about spend limit being near but I don’t have one set. Tried calling no one available. Tried online chat no one available. Not a great service

@ThreeUKSupport hello there just a quick complaint bought 2 add ons when I already had a 8gb am I supposed to pay for add ons a had to buy because of technical issues

@ThreeUKSupport I spent 6 hours on livechat last week, I just want to cancel now.

@ThreeUKSupport Hi Kirsty, I was having technical issues and ended up wasting 6 hours on livechat, one of the advisors lied to me about the process for escalating the issue. I have DMed Three support about this

@ThreeUK was promised a call from customer service by friday, nothing. Definitely cancelling now.

@ThreeUKSupport He’s in hd5 I don’t know the rest of his post code and I’m not sure either... he’s not trying to use my hotspot just to point out lol we are both on three network — in separate cities having issues he’s on pay as you go and I’m on a contract sim

Pay a @ThreeUK bill on Thursday still no service so go onto live chat and they tell me to get back in contact on Monday......5 days without any service 😡😡

@threeuksupport @threeuk...understand you are trying to do during this compared to what you understand customers are going through financially particularly long term customers who are frontline workers who are under extreme stress and trying their best...poor poor practice

@threeuksupport @ThreeUK ...cant get on app and haven't been able to since upgrade in feb/march. U cancel direct debit...no one advised me of this until today I cant call as your systems are down. You have shown throughout this Lockdown a level of inequality as to what I MUST ...

@ThreeUKSupport It did eventually move over but coverage is not good. What’s the process as it not working in locations I need.

@ThreeUKSupport supposed to transfer number from EE to yourself yesterday - no service on EE sim but number not transferred!

@ThreeUKSupport Following Government advice Laura no 1 Your Stores are Closed non essential 2 this is a consistent problem from when SIM was new

Hey @ThreeUK I do not pay you for possible network coverage at my home neither do I pay you for probably call coverage. I definitely pay you for coverage and you DEFINITELY take Payment.

@ThreeUK @ThreeUKSupport Anyone open today for support

@ThreeUK is like the worse company ever.... For real... 4g+ signal is like full bars but gives like so crappy Internet... Ever watch something and keeps buffering every single second.... Then they speak of 5g... And imagine paying £53 a month!!! And you get a shitty service.

@ThreeUK just phoned to find out why I am not receiving incoming calls to discover your network has issues. Why are you not informing customers. Is it because you are hoping they don’t notice and hit you with compensation claims

Data is appalling on @ThreeUKSupport today, keeps dropping out at random (mobile signal shows full signal strength)

@ThreeUKSupport I don’t want to change my address, I want to change my payment date!! Can anyone help me?! Can you arrange for anyone to help me please?

@ThreeUKSupport I have just joined your network. My number was supposed to change yesterday. Eventually I received reassurance that the change would happen before COP yesterday so I would not incur a rollover charge on my current contract. This has not happened yet....

@ThreeUK why are you so difficult to contact? I wrote a letter and posted it which was ignored!! Terrible company with the worst customer service ever

@ThreeUK why is your customer services line closed at 0900 when it’s supposed to open at 0800?

I wish I never changed over to @ThreeUK my 4g literally never works and it’s actually beyond a joke now

@ThreeUKSupport live chat down, looking for a home booster box to try to get signal at home. Can you help? Your online signposting has not been helpful?

@ThreeUK happy to take my £60 a month but not happy to resolve any issues. 10 days away from my due date and still unable to make and receive phone calls. Great! 🙄

@NetflixUk @ThreeUK @AppleSupport why does the Netflix app say “no internet connection” and not play anything when I’m on 4G? Even with full signal? I’ve got no restrictions or data blocked for Netflix on my settings. And I have “Go Binge” for my Three plan

@ThreeUKSupport How can you not provide a phone signal for over 9 hours in CV5? My parents have dementia and rely on me. I trusted you when I took out the contract to provide a service????

@ThreeUKSupport why is the my3 app (android) not working again? Also same with the web page to check allowance?