3 (Three) Outage in Hamilton, South Lanarkshire, Scotland

@ThreeUKSupport Hi. I have been sent a mew sim. I have activated two days ago and now that I have replaced it it says that No network can be found. What should I do?

@ThreeUKSupport can you tell me how i can cancel the remaining 7 months of my data only contract. It is unusable with speeds of only 0.25 mb. Its been like this for months

@ThreeUK absolutely shocking service. 4 times on hold for almost 35 mins each time to be hung up on when someone answeres. Practically impossible to speak to anyone who wants to help

@ThreeUKSupport I never did get through. My postcode is Fk104pr ANd I’m using the HUAWEI home Cube.

@ThreeUKSupport hi, i am a customer as of today, put my pac code in online & its only letting my number transfer from Tuesday, is that right or can it be done before? Coming to u from @EE if that makes any diff. Thanks!

@ThreeUK when is the service going to work again? Can’t even make a phone call 😡😡. App not available or anything.

@ThreeUKSupport when is the my 3 app due to be functional again? Trying to resolve an ongoing issue

@VodafoneUK why call me today after I asked for my PAC code offering me the deal I asked you for 3 weeks ago but you refused to offer too late you have just lost a loyal customer to @ThreeUK

@ThreeUK and now your website not working.

@ThreeUK tried calling you as received a text about spend limit being near but I don’t have one set. Tried calling no one available. Tried online chat no one available. Not a great service

@ThreeUKSupport I spent 6 hours on livechat last week, I just want to cancel now.

@ThreeUKSupport Hi Kirsty, I was having technical issues and ended up wasting 6 hours on livechat, one of the advisors lied to me about the process for escalating the issue. I have DMed Three support about this

@ThreeUK was promised a call from customer service by friday, nothing. Definitely cancelling now.

@ThreeUKSupport He’s in hd5 I don’t know the rest of his post code and I’m not sure either... he’s not trying to use my hotspot just to point out lol we are both on three network — in separate cities having issues he’s on pay as you go and I’m on a contract sim

Pay a @ThreeUK bill on Thursday still no service so go onto live chat and they tell me to get back in contact on Monday......5 days without any service 😡😡

@threeuksupport @threeuk...understand you are trying to do during this compared to what you understand customers are going through financially particularly long term customers who are frontline workers who are under extreme stress and trying their best...poor poor practice

@threeuksupport @ThreeUK ...cant get on app and haven't been able to since upgrade in feb/march. U cancel direct debit...no one advised me of this until today I cant call as your systems are down. You have shown throughout this Lockdown a level of inequality as to what I MUST ...

@ThreeUKSupport supposed to transfer number from EE to yourself yesterday - no service on EE sim but number not transferred!

@ThreeUKSupport Following Government advice Laura no 1 Your Stores are Closed non essential 2 this is a consistent problem from when SIM was new

Hey @ThreeUK I do not pay you for possible network coverage at my home neither do I pay you for probably call coverage. I definitely pay you for coverage and you DEFINITELY take Payment.

@ThreeUKSupport Been trying to reset my MyThree password for days, every time I get this error "my3auth.text.generic.error", can't get through to support on the phone either

@ThreeUKSupport Hi Scott. Unfortunately I get errors no matter what I try. If I enter temp password and follow steps I get "error sending email" If I try to reset password I get another error.

@ThreeUK your call centre staff are rude as ****

@ThreeUKSupport for the last two weeks I’ve had no service between 9am and 3pm absolute joke! Sick of the service getting worse not better. Virtually my whole work day is ruined due to missing vital emails and calls postcode is pe217rz #timeforchange

The most atrocious mobile network I’ve ever been on is @ThreeUK I’ve had no service for about half of my contract so far. Ridiculous!! 😡

@ThreeUK Hi. When I open 3 app I'm asked to enter phone number. Then received 'thank you for registering' text including temp password followed by 'security confirmation' text. I never entered password as I'm already a registered user of the app. Should this be happening?

@ThreeUK my phone is showing full bars and 4G but data isn’t working. It has been on and off for five days now. I’ve restarted the phone and reset network settings. Still nothing. Only Wi-fi. Is this just me?

@ThreeUKSupport Hiya .this is a ridiculous way to resolve the issue once again 3 are just passing the blame you sent me a faulty handset it's about time you now sent replacement phone It's impossible to resolve over the live chat ...I need to speak to a living . breathing person

@wonkotsane @ThreeUK I've been advised there's network congestion and my new updated date for a fix is in October. It was September, then July before that and then June. It's all BS. I'll believe it when I see it.

@ThreeUKSupport I don’t know because while I was on live chat with the complaints team, I tried to look at my balance and your site booted me off and then wouldn’t let me sign back in. I assume the chat was then terminated so don’t know if my complaint was logged.