3 (Three) Outage in Newport, Wales

@ThreeUKSupport You miss the point. I have a two year contract that started in August. You up date in dec and it increases in April. If I have a two year contract it should set for two years. But I find the customer isn’t that important in the UK

@ThreeUK i keep losing signal on Barry Island, postcode CF62 5TQ. It’s stopping me tweeting 😭

@ThreeUK fantastic customer service from the Cardiff store today 😀👏👏👏👏👍thanks

@ThreeUKSupport It would make sense for the offers on my upgrade portal to reflect this then. Your existing customer offers are all more expensive than new customer offers. Shouldn't have to spend time on the phone, should be able to do online!

After the failed upgrade debacle @ThreeUK also managed to fail to cancel the upgrade meaning I'm still on a plan for an upgrade I cancelled and supposedly own a phone I never received and am now being passed around departments whilst fighting with my anxiety. Cheers, three.

Been a happy customer of @ThreeUK for just over two years... then it came to upgrade time and I have received the worst service I have ever experienced from a company. Great company until they make a mistake and make no effort at all to fix it.

@ThreeUKSupport I've already spoken to your customer service team twice and they are no help. I will be calling again later and if they are no help again I will be terminating my contract with three as your customer service is abysmal.

@ThreeUK has the worse customer service in the world

@ThreeUKSupport Forget it. No help at all.

@ThreeUKSupport Was passed around and eventually customer liaison called me but I've been going round in circles since 11am. Least I know not to renew my contract in March

@ThreeUKSupport I'm not dealing with them again. They were rude and unhelpful last time it ended up going through 3 complaint procedure.

@ThreeUKSupport I have two contracts with 3 and one of them, the phone is faulty. Trying to get it sorted for repair is proving impossible. Been passed pillar to post today. I don't want to speak to Samsung directly as they were really unhelpful last time and went through a big complaint

@ThreeUKSupport Just wondering why it's such a mission to get any help from a network I pay so much money to every month

Hi @ThreeUK, dealing with your “customer retention” team just now has left this long standing, loyal Three customer feeling very unvalued. Looks like I’ll be taking my business (and that of my 2 children) elsewhere. 😒

@ThreeUKSupport Advised nothing I asked to speak to a manager they said he’s in a meeting he will call me back and hang up very professional

@ThreeUKSupport I am getting no sense out of customer service when I ring up

@ThreeUKSupport I upgraded my contract but instead of just upgrading me you have taken a new contract out and been charging me 2 bills for the Past 2 months unprofessional by your employees and has a customer for 10years I am disappointed

@ThreeUK disgusting customer service 10years I been with your company #crap

@ThreeUKSupport A couple of weeks ago at Wembley stadium, got to be honest you advertise as the network best for internet, but that's a bit of a stretch

@ameliaikeda @ThreeUKSupport Three, theres your problem.

@ThreeUK not happy, apparently have 3 bars of 4G signal but cannot get anything to load on the web. Switched on and off several times, no joy! Happens all the time and fed up with it! Luckily have found some stray Wifi signal now to send this! 😡

Wow @ThreeUK , what a shocking service. Don’t you care about your customers at all? Spoke to 3 people only 1 tried to save me and even then failed. YEAH THATS FINE, JUST TAKE MONEY FROM MY ACCOUNT WITHOUT ASKING! #scam #scamtext - apparently I’m getting a call back, yeah right.

@charlotteralph1 @ThreeUK Ah, bad luck! I was similarly ripped off by @O2 a few years ago. Needless to say as soon as my contract ended I switched to a different service provider.

@ThreeUKSupport hi guys. had really bad 4g coverage in parts of Cwmbran since you carried works out. any news on when it's going to be fixed. cheers

@ThreeUKSupport No support to help me upgrade unless I phone a number, which I've explained countless times isn't an option unless I'd like a panic attck... which I wouldn't. Really disappointed in the service.

.@ThreeUK Why do you have call centre advisors in your complaints department who refuse to allow you to speak to a supervisor? 7 phone calls in 3 days and still issues! Disgusting service! #threemobile

After years of happy service from @ThreeUK today they managed to alienate me completely whilst attempting to sort out my upgrade. Livid with the lack of understanding shown on live chat. I did want to stay with the network, now, not so much.

As much as I love to complain... not only did @ThreeUK fix the Cardiff city centre 4g issue I reported in under a week, but they also knocked £1 a month off my bill and tripled my data allowance! (£8, 12gb, unltd calls and texts) (always worth a haggle!)

@ThreeUKSupport Hi there,my contract ended in April this year and I’ve finally upgraded to a sim only the other day which is £16 a month but for some reason my bill will be £49 please help! I thought upgrading would change the price plan to £16 not go up?

@ThreeUKSupport just been reading threw your tweets and it seems 3 mobile is having some signal problems everywhere!! Still no signal and U will know what the problems are and I don’t want to webchat!! 😡😡😡

I don’t have 4G/3G in London and I blamed it on congestion but it seems I don’t have it anywhere else @ThreeUK. Looking forward to the end of my contract in July to find a decent network!

@ThreeUKSupport @ThreeUKSupport I haven’t every time I type a password and press confirm reset I get generic mythree exception message. Not only added to that and the above but you have 30 min lockouts and so every time this happens I need to wait another 30 mins. Terrible for users.

So quick recap I’ve had a previous contract with @ThreeUK and decided to upgrade with them towards the end of September. Before I upgraded quick background story I moved houses and my service has been shit called them about it, apparently ‘it’s being fixed’.

You know that feeling when you want to just browse the internet, receive phone calls and texts but @ThreeUK NO SERVICE ASS has other plans. Welcome to my thread.

@ThreeUKSupport Yes it was accidentally left on for like only 20 minutes. I will be leaving based on your roaming charges and the fact that you won’t cancel this charge off my bill given that it was accidental and the charge is unproportionate to my usage at the time.

@ThreeUKSupport Yes but never of this amount. I know there are EU regulations to stop you guys from overcharging us. But outside of the EU, your charges are excessive and I will changing networks once my contract ends for sure and will be telling everyone else about this

@dad_anxious @O2 @snaildude @snaildude go with @ThreeUK, better service all round. Thats where im going when my renewals pop up. Been with @o2 7 years and the service has utterly dropped. Unless youre an influencer, then theyll send you one of their @o2 #bagsofcrap

@ThreeUKSupport I did even though I don't believe the problem is with my device, since yesterday I've got the very same issue and also a friend is experiencing the same here. It got better only in the evening. That's been terrible lately

@ThreeUK signal in #Blackpool is shocking!!!!!!!