3 (Three) Outage in Penmaen, Caerphilly County Borough, Wales

@ThreeUKSupport can I make a complaint as recently you always seem to have problems in my area which is impeding my services.

@ThreeUKSupport right a month now of no signal in work! What is an address to complain and not live chat there useless! Np4 6yw is the postcode i’ll just cancel my contract otherwise shambles of a seevice

@ThreeUKSupport I’ve just had the worst #customerservice experience I have ever. My knowledge of your products and services was much better than your staff. Also, TV background noise made it hard to understand the Glasgow accent and adviser 2 spoke fast and did not listen 😡

@ThreeUK I have just had the worst customer service experience I have ever had. My knowledge of your products and services was much better than your staff. Also, TV noise un background made it hard to understand the Glaswegian accent and adviser 2 spoke fast and did not listen 😡

@ThreeUKSupport Still nothing been nearly a week now, stuck in work woth mo access to signal if family need me

@ThreeUKSupport You have lost me a customer as of today and my complaint is currently with the ombudsman. Your staff and managers are awful!

Imagine being a @ThreeUK customer with 2 contracts for years on end and being told to find another service provider because they can’t fix the masts in my area and then refuse to refund what I’ve paid off this mobile or even pay my upfront cost for my next phone 😡 #scabs

@ThreeUK I had to change my data to ‘3G’ as advised from your in store staff, because the network is so slow atm.

@NathanWyburnArt @Apple I’m having a similar issue and @ThreeUK won’t do anything about it. They told me to download some app which won’t help anyway as it’s unknown caller. I think next step is I’ll be forced to change my number 😐

@ThreeUK absolute joke of a customer service team, doing work in the area that ended a week ago to make my services better apparently, now I have no reception at all and £150 a month goes from our household to you cretins

@ThreeUKSupport Yes I usually switch between when my 4G struggles. My calls have been dropping and not working properly too though in a variety of locations.

@ThreeUKSupport Have been with @ThreeUK for years and always been very happy with service. However since renewing to a 24 month contract and 5G getting turned on, my service has been absolutely terrible. Terrible or no 3G/4G, calls cutting out or failing. 1/2

@ThreeUKSupport Is the same whit whatever I do. Every area I’m going specially when is crowded around me. I have changed SIM cards, phone and the problem is still here

@ThreeUKSupport Yeah and the problem was still there, my phone was changed because apparently was the phone and the problem is still here! It’s been 2 years contract in hell!! I can’t wait to finish it

@ThreeUK customer service is horrendous

@ThreeUKSupport Worst company i’ve ever encountered. No wonder why your basically failing as a company

@ThreeUKSupport Worst company i’vr ever encountered

On hold to @ThreeUK possibly the worst phone company i’ve ever encountered in my whole life

So 2 weeks ago there was a 4G issue in my village with speeds in kbps range. It's been better but last few days now fine 50-70 Down, around 18 Up. @ThreeUKSupport It's not easy when living a completely mobile network operator life. No home fixed ISP. 1/2

@ThreeUKSupport Yeah there weren't any issues. Just no inside signal. There was definitely no 3G & no VoLTE either. Just thought I'd mention it. Mayb a consideration for future network upgrades.

@ThreeUKSupport app and phone line down for 2 days now...

@ThreeUKSupport But I have been having issues for weeks with making and receiving texts calls and using data. You have still yet to answer my questions on how I lodge a complaint and how I actually get support. If they were temporarily unavailable, why didn't you tell me that when I asked

@ThreeUKSupport None of these options work. The number is useless and the other options do not apply as I no longer have an account / app / registered number with Three. Even after I have left Three continues to annoy. You guys keep texting me to pay the bill but your service doesnt allow.

@ThreeUK @ThreeUKSupport when am I going to be able to login to my account on the website, been trying to upgrade for 24 hours now

@ThreeUKSupport hi there I’m getting text messages from a company called UKREWARDS,there is no number so I can’t block them.Please help

@plbHQ @Three_Is_Broken @ThreeUKSupport I've had issues since I joined with 3 last month

8 loyal years with @ThreeUKSupport & I have now decided to leave due to their shocking customer service, and internet connection that you’d be able to get better from a dial up. Feel free to send me a feedback form so I can leave the shittest review you’ll ever receive.

@ThreeUKSupport You’ve make a number of broken promises about when systems will be up over the last few days, all have been missed. Your directors responsible for your BCP should be held accountable and fired for gross misconduct, as they’ve allowed this problem to exist for so long (2/2)

@ThreeUKSupport I really don't think this is even remotely satisfactory. By Monday, I'll be 5 days without my phone. Its grossly unfair having paid for this service and through no fault of my own, I'm now stuck on the road, as a frontline worker, with no phone and no resolution.

@ThreeUKSupport Wow, amazing trying to give 30 days notice to cancel and amazingly you're system was down yesterday and today being told try back in 48 hours. Awesome service thanks 👍