3 (Three) Outage in Blackwood, Caerphilly County Borough, Wales

@jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.

@ThreeUK great if you have no issues, as soon as there’s a problem they give all the bull!! 👎👎👎

@dlever21 @ThreeUK My problem was they added a new condition this time that said if you haven't used it since January. but @ThreeUK ran the offer in May and I used it then. Guaranteed they caught LOADS of people out 😡

Horrible T&Cs usage by @ThreeUK and #Wuntu on their Google Play offer. Tricked me into charging my bill instead of using the offer!!

@ThreeUKSupport They said wait a week and try again, and it’s still horrendously slow.

@ThreeUKSupport This was in CF83 1XP and it’s been terribly slow for months now.

@ThreeUK Not great service! Look after your loyal customers #loyalcustomersmeannothing 😡

@jaybee_ms Moved to them last month. Advise against it. Data service has been awful. Wish I'd never moved provider. Tried all the main providers and 3 is by far the worst #threeuk #crap

@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

Exactly the same problem I had with @ThreeUKSupport at #Glastonbury. No service unable to keep in contact with my family both onsite and off. Their coverage checker is false for the vale of avalon area! #ripoff #falseadvertising #threeuk #3

@ThreeUKSupport @StroopWafel13 Your service at Glastonbury was virtually non existence! No other providers had the issues 3 customers did at Glastonbury!!

@ThreeUKSupport This was yesterday mind! I have not tried that, but if I experience it again I’ll switch. I was with a couple of people on 3 who had full 4G signal but no connectivity so am pretty sure it’s not my device, if that helps any!! Thanks

@ThreeUK @ThreeUKSupport I don't usually have good experiences with customer support calls, but tonight's call was one of the best I've had. Finally, staff that I can clearly hear and understand. Unfortunately I am moving on from Three but your staff tonight were excellent. 👍

@ThreeUKSupport I'm nearing the end of a two year contract! I don't live in a great signal area unfortunately, calls tend not to reach my phone at home unless I have the WiFi on. I'm definitely not complaining, there are huge benefits to Three, InTouch was literally a lifesaver a while back!

This may be something that only affects me but it's hugely unfortunate @ThreeUK are discontinuing their Three In Touch app. I don't have that great a signal in my house and being able to make calls and text over WiFi was a massive benefit. Arg.

@ThreeUKSupport 😂😂 am already with you.. just waiting to upgrade in September hopefully the iPhone 8 will go down a bit

@ThreeUK fantastic customer service from the Cardiff store today 😀👏👏👏👏👍thanks

@ThreeUKSupport It would make sense for the offers on my upgrade portal to reflect this then. Your existing customer offers are all more expensive than new customer offers. Shouldn't have to spend time on the phone, should be able to do online!

After the failed upgrade debacle @ThreeUK also managed to fail to cancel the upgrade meaning I'm still on a plan for an upgrade I cancelled and supposedly own a phone I never received and am now being passed around departments whilst fighting with my anxiety. Cheers, three.

Been a happy customer of @ThreeUK for just over two years... then it came to upgrade time and I have received the worst service I have ever experienced from a company. Great company until they make a mistake and make no effort at all to fix it.

@ThreeUKSupport I've already spoken to your customer service team twice and they are no help. I will be calling again later and if they are no help again I will be terminating my contract with three as your customer service is abysmal.

@ThreeUK has the worse customer service in the world

@ThreeUKSupport Forget it. No help at all.

@ThreeUKSupport Was passed around and eventually customer liaison called me but I've been going round in circles since 11am. Least I know not to renew my contract in March

@ThreeUKSupport I'm not dealing with them again. They were rude and unhelpful last time it ended up going through 3 complaint procedure.

@ThreeUKSupport I have two contracts with 3 and one of them, the phone is faulty. Trying to get it sorted for repair is proving impossible. Been passed pillar to post today. I don't want to speak to Samsung directly as they were really unhelpful last time and went through a big complaint

@ThreeUKSupport Just wondering why it's such a mission to get any help from a network I pay so much money to every month

Hi @ThreeUK, dealing with your “customer retention” team just now has left this long standing, loyal Three customer feeling very unvalued. Looks like I’ll be taking my business (and that of my 2 children) elsewhere. 😒

@ThreeUKSupport Advised nothing I asked to speak to a manager they said he’s in a meeting he will call me back and hang up very professional

@ThreeUKSupport I am getting no sense out of customer service when I ring up

@ThreeUKSupport I upgraded my contract but instead of just upgrading me you have taken a new contract out and been charging me 2 bills for the Past 2 months unprofessional by your employees and has a customer for 10years I am disappointed

@ThreeUK disgusting customer service 10years I been with your company #crap

@ThreeUKSupport A couple of weeks ago at Wembley stadium, got to be honest you advertise as the network best for internet, but that's a bit of a stretch

@ameliaikeda @ThreeUKSupport Three, theres your problem.

@ThreeUK not happy, apparently have 3 bars of 4G signal but cannot get anything to load on the web. Switched on and off several times, no joy! Happens all the time and fed up with it! Luckily have found some stray Wifi signal now to send this! 😡

@ThreeUKSupport is there any problem with the Wuntu app at the moment. I’ve been trying to use it for the last couple of days but I keep getting a no connection error (when I have a connection)

@charlotteralph1 @ThreeUK Ah, bad luck! I was similarly ripped off by @O2 a few years ago. Needless to say as soon as my contract ended I switched to a different service provider.

@ThreeUKSupport hi guys. had really bad 4g coverage in parts of Cwmbran since you carried works out. any news on when it's going to be fixed. cheers

@ThreeUKSupport No support to help me upgrade unless I phone a number, which I've explained countless times isn't an option unless I'd like a panic attck... which I wouldn't. Really disappointed in the service.

.@ThreeUK Why do you have call centre advisors in your complaints department who refuse to allow you to speak to a supervisor? 7 phone calls in 3 days and still issues! Disgusting service! #threemobile

After years of happy service from @ThreeUK today they managed to alienate me completely whilst attempting to sort out my upgrade. Livid with the lack of understanding shown on live chat. I did want to stay with the network, now, not so much.

As much as I love to complain... not only did @ThreeUK fix the Cardiff city centre 4g issue I reported in under a week, but they also knocked £1 a month off my bill and tripled my data allowance! (£8, 12gb, unltd calls and texts) (always worth a haggle!)

@ThreeUKSupport Hi there,my contract ended in April this year and I’ve finally upgraded to a sim only the other day which is £16 a month but for some reason my bill will be £49 please help! I thought upgrading would change the price plan to £16 not go up?

@ThreeUK RG21 7AW - can you please have a look signal issues at this postcode. I m using iPhone XS. Data get really slow on this location

@ThreeUKSupport I took the 15% discount but I should have terminated my contract. The service is worse then ever!

@ThreeUK why is your NETWORK SO SHITTTTTT

Beware @ThreeUK they are getting people County court judgements, even though they are not with three network. Ombudsman will be contacted. Customer service with three is non existant.. BEWARE ALL...

@Three_Is_Broken @ThreeUKSupport And why it takes them ages to reply is beyond me considering they 'work' til 9pm. Useless service, both network and customer. 🙄

When your upgrade on @ThreeUK never gets delivered by @DPD_UK , and neither want to investigate the matter or actually deliver the handset to the CORRECT ADDRESS, because DPD have a signature from someone 'ethnic', so I must have the phone.. shocked & appalled. AWFUL

When your upgrade on @ThreeUKSupport never gets delivered by @DPD_UK , and neither want to investigate the matter or actually deliver the handset to the CORRECT ADDRESS, because DPD have a signature from someone 'ethnic', so I must have the phone.. shocked & appalled. AWFUL

had such awful service with @ThreeUK lately and now i receive a letter to say they're increasing the cost of my tariff by £6...

@ThreeUKSupport time for my annual tweet after the Apple announcement. Three needs to let us know when it’ll support eSims. I dot want to leave but I also want to upgrade my Apple Watch and make full use of what they offer. No fobbing off, some definite info please.

@ThreeUKSupport I'm having problems with the 3 app on my phone. For the past 2 days I haven't been able to refresh how much credit I have left and I'm fed up that I have to keep calling 333 to find out 😫