3 (Three) Outage in Alway, Newport, Wales

3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

 Problems detected at 3 (Three)

3 (Three) problems in the last 24 hours in Alway, Wales

3 (Three) Outage Chart in Alway, Newport, Wales

August 22: Problems at 3 (Three)

3 (Three) is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(52.41%)
Phone
(27.46%)
Total Blackout
(9.64%)
Wi-fi
(6.29%)
E-mail
(3.56%)
TV
(.63%)

3 (Three) Outage Map Near Alway, Newport, Wales

The most recent outage reports and issues originated from Cardiff, Caerphilly, Hengoed, Clevedon and Chepstow.

Cardiff Wi-fi
Cardiff Phone
Hengoed Total Blackout
Clevedon Phone
Cardiff Total Blackout
Chepstow Internet

3 (Three) in Alway, Wales Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

3 (Three) Issues Reports Near Alway, Wales

Latest outage, problems and issue reports in Alway and nearby locations:
  • welsh_stu 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported from Caerphilly, Wales

    @ThreeUKSupport They said wait a week and try again, and it’s still horrendously slow.

  • welsh_stu 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported from Caerphilly, Wales

    @ThreeUKSupport This was in CF83 1XP and it’s been terribly slow for months now.

  • ClareO74 Clare Owen (@ClareO74) reported from Cardiff, Wales

    @ThreeUK Not great service! Look after your loyal customers #loyalcustomersmeannothing 😡

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    @jaybee_ms Moved to them last month. Advise against it. Data service has been awful. Wish I'd never moved provider. Tried all the main providers and 3 is by far the worst #threeuk #crap

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    Exactly the same problem I had with @ThreeUKSupport at #Glastonbury. No service unable to keep in contact with my family both onsite and off. Their coverage checker is false for the vale of avalon area! #ripoff #falseadvertising #threeuk #3

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    @ThreeUKSupport @StroopWafel13 Your service at Glastonbury was virtually non existence! No other providers had the issues 3 customers did at Glastonbury!!

  • jrdnphp jrdn 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jrdnphp) reported from Cardiff, Wales

    @ThreeUKSupport This was yesterday mind! I have not tried that, but if I experience it again I’ll switch. I was with a couple of people on 3 who had full 4G signal but no connectivity so am pretty sure it’s not my device, if that helps any!! Thanks

  • matthewthowells hi i’m matthew (@matthewthowells) reported from Cardiff, Wales

    @ThreeUK @ThreeUKSupport I don't usually have good experiences with customer support calls, but tonight's call was one of the best I've had. Finally, staff that I can clearly hear and understand. Unfortunately I am moving on from Three but your staff tonight were excellent. 👍

  • thisisjmx James Vincent 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Dinas Powys, Wales

    This is the worst rip-off ever. £19.09 for calling @parcelforce on their 09 number at over £3 a minute. + The expensive access charge from @ThreeUK didn't help. There was no 08 or 03 number as an option. @Ofcom needs to address this issue & Parcelforce needs to kill the 09 num:

  • dstu51 David (@dstu51) reported from Portishead and North Weston, England

    @ThreeUKSupport You miss the point. I have a two year contract that started in August. You up date in dec and it increases in April. If I have a two year contract it should set for two years. But I find the customer isn’t that important in the UK

  • PickfordRob Rob Pickford (@PickfordRob) reported from Cardiff, Wales

    @ThreeUK fantastic customer service from the Cardiff store today 😀👏👏👏👏👍thanks

  • MissEmmaHarris Emma Harris (@MissEmmaHarris) reported from Cardiff, Wales

    @ThreeUKSupport It would make sense for the offers on my upgrade portal to reflect this then. Your existing customer offers are all more expensive than new customer offers. Shouldn't have to spend time on the phone, should be able to do online!

  • venal_atomica MJ Atkins (@venal_atomica) reported from Cardiff, Wales

    After the failed upgrade debacle @ThreeUK also managed to fail to cancel the upgrade meaning I'm still on a plan for an upgrade I cancelled and supposedly own a phone I never received and am now being passed around departments whilst fighting with my anxiety. Cheers, three.

  • venal_atomica MJ Atkins (@venal_atomica) reported from Cardiff, Wales

    Been a happy customer of @ThreeUK for just over two years... then it came to upgrade time and I have received the worst service I have ever experienced from a company. Great company until they make a mistake and make no effort at all to fix it.

  • venal_atomica MJ Atkins (@venal_atomica) reported from Cardiff, Wales

    @ThreeUKSupport I've already spoken to your customer service team twice and they are no help. I will be calling again later and if they are no help again I will be terminating my contract with three as your customer service is abysmal.

  • Andyfraser86 Andrew Fraser (@Andyfraser86) reported from Penmaen, Wales

    @ThreeUK has the worse customer service in the world

  • SarahLouise4U Sarah-Louise (@SarahLouise4U) reported from Cardiff, Wales

    @ThreeUKSupport Forget it. No help at all.

  • SarahLouise4U Sarah-Louise (@SarahLouise4U) reported from Cardiff, Wales

    @ThreeUKSupport Was passed around and eventually customer liaison called me but I've been going round in circles since 11am. Least I know not to renew my contract in March

  • SarahLouise4U Sarah-Louise (@SarahLouise4U) reported from Cardiff, Wales

    @ThreeUKSupport I'm not dealing with them again. They were rude and unhelpful last time it ended up going through 3 complaint procedure.

  • SarahLouise4U Sarah-Louise (@SarahLouise4U) reported from Cardiff, Wales

    @ThreeUKSupport I have two contracts with 3 and one of them, the phone is faulty. Trying to get it sorted for repair is proving impossible. Been passed pillar to post today. I don't want to speak to Samsung directly as they were really unhelpful last time and went through a big complaint

  • SarahLouise4U Sarah-Louise (@SarahLouise4U) reported from Cardiff, Wales

    @ThreeUKSupport Just wondering why it's such a mission to get any help from a network I pay so much money to every month

  • KevinGreer365 Kevin Greer (@KevinGreer365) reported from Cardiff, Wales

    Hi @ThreeUK, dealing with your “customer retention” team just now has left this long standing, loyal Three customer feeling very unvalued. Looks like I’ll be taking my business (and that of my 2 children) elsewhere. 😒

  • JamieMorgan1987 Jamie (@JamieMorgan1987) reported from Cardiff, Wales

    @ThreeUKSupport Advised nothing I asked to speak to a manager they said he’s in a meeting he will call me back and hang up very professional

  • JamieMorgan1987 Jamie (@JamieMorgan1987) reported from Cardiff, Wales

    @ThreeUKSupport I am getting no sense out of customer service when I ring up

  • JamieMorgan1987 Jamie (@JamieMorgan1987) reported from Cardiff, Wales

    @ThreeUKSupport I upgraded my contract but instead of just upgrading me you have taken a new contract out and been charging me 2 bills for the Past 2 months unprofessional by your employees and has a customer for 10years I am disappointed

  • JamieMorgan1987 Jamie (@JamieMorgan1987) reported from Cardiff, Wales

    @ThreeUK disgusting customer service 10years I been with your company #crap

  • Griswold32 Matt Sharples (@Griswold32) reported from Cardiff, Wales

    @ThreeUKSupport A couple of weeks ago at Wembley stadium, got to be honest you advertise as the network best for internet, but that's a bit of a stretch

  • TheEnbyperor 🎃🏳️‍🌈🎃SPOOQ (they/she)🎃🏳️‍🌈🎃 (@TheEnbyperor) reported from Cardiff, Wales

    @ameliaikeda @ThreeUKSupport Three, theres your problem.

  • adamdidcott Adam Didcott (@adamdidcott) reported from Cardiff, Wales

    @ThreeUK not happy, apparently have 3 bars of 4G signal but cannot get anything to load on the web. Switched on and off several times, no joy! Happens all the time and fed up with it! Luckily have found some stray Wifi signal now to send this! 😡

  • StephHarvey22 Stephanieee (@StephHarvey22) reported from Portishead and North Weston, England

    Wow @ThreeUK , what a shocking service. Don’t you care about your customers at all? Spoke to 3 people only 1 tried to save me and even then failed. YEAH THATS FINE, JUST TAKE MONEY FROM MY ACCOUNT WITHOUT ASKING! #scam #scamtext - apparently I’m getting a call back, yeah right.

  • daveprof Dai Prof (@daveprof) reported from Alway, Wales

    @charlotteralph1 @ThreeUK Ah, bad luck! I was similarly ripped off by @O2 a few years ago. Needless to say as soon as my contract ended I switched to a different service provider.

  • HoggyEvans Jamie Evans (@HoggyEvans) reported from Cwmbran Central, Wales

    @ThreeUKSupport hi guys. had really bad 4g coverage in parts of Cwmbran since you carried works out. any news on when it's going to be fixed. cheers

  • venal_atomica MJ Atkins (@venal_atomica) reported from Cardiff, Wales

    @ThreeUKSupport No support to help me upgrade unless I phone a number, which I've explained countless times isn't an option unless I'd like a panic attck... which I wouldn't. Really disappointed in the service.

  • Meehka Emma (@Meehka) reported from Cardiff, Wales

    .@ThreeUK Why do you have call centre advisors in your complaints department who refuse to allow you to speak to a supervisor? 7 phone calls in 3 days and still issues! Disgusting service! #threemobile

  • venal_atomica MJ Atkins (@venal_atomica) reported from Cardiff, Wales

    After years of happy service from @ThreeUK today they managed to alienate me completely whilst attempting to sort out my upgrade. Livid with the lack of understanding shown on live chat. I did want to stay with the network, now, not so much.

  • michaelparker Michael Parker (@michaelparker) reported from Newport, Wales

    As much as I love to complain... not only did @ThreeUK fix the Cardiff city centre 4g issue I reported in under a week, but they also knocked £1 a month off my bill and tripled my data allowance! (£8, 12gb, unltd calls and texts) (always worth a haggle!)

  • LornaDyer Lorna Dyer (@LornaDyer) reported from Cardiff, Wales

    @ThreeUKSupport Hi there,my contract ended in April this year and I’ve finally upgraded to a sim only the other day which is £16 a month but for some reason my bill will be £49 please help! I thought upgrading would change the price plan to £16 not go up?

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:
  • AndyF1ggy Andy Springall (@AndyF1ggy) reported

    @ThreeUK seriously answer your flippin phones! In a game of pass the customer. Do not make me regret upgrading my contract with you!

  • Mr_TechGaming Bhavesh Suthar (@Mr_TechGaming) reported

    @dlever21 @ThreeUKSupport @ThreeUK Dan I totally get where you're coming from, but Voda do unlimited packages now and the one you would want with the fastest speeds will cost more but they might have some deal during black Friday and at that time all. major providers should have launched their 5g service

  • DavidJFutcher Dave Futcher (@DavidJFutcher) reported

    @ThreeUK @ThreeUKSupport No Service with Three in Acton London Borough of Ealing W3

  • willconstable William B. Constable (@willconstable) reported

    @ThreeUKSupport Somewhere that looks like something is happening but it's not. Back to my original question how can I cancel my agreement with you as I can't do it online or over the phone as I don't know what number is for the mifi.

  • SingleMumDiary Mum Diary (@SingleMumDiary) reported

    @ThreeUKSupport USA. Restarted. Manually chosen network etc. Was told yesterday issue affecting all and would be fixed. It's not! I am not "feeling at home"!!!

  • LukeShawWorcs Luke Shaw 🇬🇧 🇪🇺 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@LukeShawWorcs) reported

    @ThreeUKSupport I'll take a signal booster I have heard about and a discount for the trouble if you don't mind.

  • JamesNi62281680 James Nicholson (@JamesNi62281680) reported

    @shahakha @Three_Is_Broken @ThreeUKSupport I’d cancel that contract quick we all have had poor signal for years

  • RobinsonKH Keith Robinson (@RobinsonKH) reported

    @ThreeUKSupport No. Please don't try and sell me anything. I just want the service restored in my area.

  • JibbaJabb Jibba Jabba (@JibbaJabb) reported

    @Mr_TechGaming @shahakha @ThreeUKSupport There is an obvious issue with their wider network which they refuse to acknowledge

  • maryorelse Mary Mills (@maryorelse) reported

    @Billo20Four7 @abbeywords @AlfCadence @ThreeUK @ThreeUKSupport one problem is the removal of the mid-platform overbridge when the station was rebuilt. You could see which platform your train was coming onto and quickly get down to it