3 (Three) Outage in St. Julians, Newport, Wales

@ThreeUKSupport Worst company i’ve ever encountered. No wonder why your basically failing as a company

@ThreeUKSupport Worst company i’vr ever encountered

On hold to @ThreeUK possibly the worst phone company i’ve ever encountered in my whole life

So 2 weeks ago there was a 4G issue in my village with speeds in kbps range. It's been better but last few days now fine 50-70 Down, around 18 Up. @ThreeUKSupport It's not easy when living a completely mobile network operator life. No home fixed ISP. 1/2

@ThreeUKSupport Yeah there weren't any issues. Just no inside signal. There was definitely no 3G & no VoLTE either. Just thought I'd mention it. Mayb a consideration for future network upgrades.

Another day where @ThreeUK fails to provide decent phone service. I’ve got full signal but yet my services is so slow. #whatamipayingfor

@RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

@ThreeUK @ThreeUKSupport Haven't had any service at all since yesterday and still nothing, with a business to run.....

Just came back from North Wales and thanks god I have a sat nav & sos button in my @MercedesBenz as otherwise my journey in the morning would involve searching for an actual road map since @ThreeUK was down, so no service nor data during 4h journey from Cardiff 👎😑🙄 #threedown

@mythofechelon @TMobile Could be a @ThreeUK issue as their network was down overnight.

@ThreeUK network down after I ios update overnight #threedown

@ThreeUK My service has been fine. My husbands on the other hand has been non-existent since last night.

@ThreeUK hope network is working correctly now! Hit and miss since yesterday 🤔

@ThreeUKSupport network issues in Cardiff..

@ThreeUK fix up

@EnglishPhoebeX1 @ThreeUK @ThreeUKSupport **** mines been cutting out on calls but not no network

@samboc86 @hockey_laura @Apple @ThreeUK I hate change and I'm sure they bank on being being apprehensive about it. I'm never going back to them

Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

@omnitix @ThreeUK first 3G only network innit

@ThreeUKSupport No improvement after a restart and I tried 3 different phones so I know it’s not my phone. The phone is on 3G most of the time anyway and it is around the same speed as 4G. The signal is absolutely terrible.

@ThreeUKSupport Been through this, you won’t check as it’s a business account and the business team never follow up. 2 years ago Caerphilly had around 40mb down now it’s about 4mb down and no one there seems bothered.

@JohnDubyaUK @ThreeUK Yeah they’re all in such a rush to get 5G out, they just seem to have given up on trying to get 4G sorted out. At least show me I’ve got a crap signal, don’t pretend it’s all full speed and awesome.

@jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.

@ThreeUK great if you have no issues, as soon as there’s a problem they give all the bull!! 👎👎👎

@dlever21 @ThreeUK My problem was they added a new condition this time that said if you haven't used it since January. but @ThreeUK ran the offer in May and I used it then. Guaranteed they caught LOADS of people out 😡

Horrible T&Cs usage by @ThreeUK and #Wuntu on their Google Play offer. Tricked me into charging my bill instead of using the offer!!

@ThreeUKSupport They said wait a week and try again, and it’s still horrendously slow.

@ThreeUKSupport This was in CF83 1XP and it’s been terribly slow for months now.

@ThreeUK Not great service! Look after your loyal customers #loyalcustomersmeannothing 😡

@jaybee_ms Moved to them last month. Advise against it. Data service has been awful. Wish I'd never moved provider. Tried all the main providers and 3 is by far the worst #threeuk #crap

@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

Exactly the same problem I had with @ThreeUKSupport at #Glastonbury. No service unable to keep in contact with my family both onsite and off. Their coverage checker is false for the vale of avalon area! #ripoff #falseadvertising #threeuk #3

@ThreeUKSupport @StroopWafel13 Your service at Glastonbury was virtually non existence! No other providers had the issues 3 customers did at Glastonbury!!

@ThreeUKSupport This was yesterday mind! I have not tried that, but if I experience it again I’ll switch. I was with a couple of people on 3 who had full 4G signal but no connectivity so am pretty sure it’s not my device, if that helps any!! Thanks

@ThreeUK @ThreeUKSupport I don't usually have good experiences with customer support calls, but tonight's call was one of the best I've had. Finally, staff that I can clearly hear and understand. Unfortunately I am moving on from Three but your staff tonight were excellent. 👍

This is the worst rip-off ever. £19.09 for calling @parcelforce on their 09 number at over £3 a minute. + The expensive access charge from @ThreeUK didn't help. There was no 08 or 03 number as an option. @Ofcom needs to address this issue & Parcelforce needs to kill the 09 num:

@ThreeUKSupport You miss the point. I have a two year contract that started in August. You up date in dec and it increases in April. If I have a two year contract it should set for two years. But I find the customer isn’t that important in the UK

@ThreeUK fantastic customer service from the Cardiff store today 😀👏👏👏👏👍thanks

@ThreeUKSupport It would make sense for the offers on my upgrade portal to reflect this then. Your existing customer offers are all more expensive than new customer offers. Shouldn't have to spend time on the phone, should be able to do online!

After the failed upgrade debacle @ThreeUK also managed to fail to cancel the upgrade meaning I'm still on a plan for an upgrade I cancelled and supposedly own a phone I never received and am now being passed around departments whilst fighting with my anxiety. Cheers, three.

Been a happy customer of @ThreeUK for just over two years... then it came to upgrade time and I have received the worst service I have ever experienced from a company. Great company until they make a mistake and make no effort at all to fix it.

@ThreeUKSupport I've already spoken to your customer service team twice and they are no help. I will be calling again later and if they are no help again I will be terminating my contract with three as your customer service is abysmal.

@ThreeUK has the worse customer service in the world

@ThreeUKSupport Forget it. No help at all.

@ThreeUKSupport Was passed around and eventually customer liaison called me but I've been going round in circles since 11am. Least I know not to renew my contract in March

@ThreeUKSupport I'm not dealing with them again. They were rude and unhelpful last time it ended up going through 3 complaint procedure.

@ThreeUKSupport I have two contracts with 3 and one of them, the phone is faulty. Trying to get it sorted for repair is proving impossible. Been passed pillar to post today. I don't want to speak to Samsung directly as they were really unhelpful last time and went through a big complaint

@ThreeUKSupport Just wondering why it's such a mission to get any help from a network I pay so much money to every month

Hi @ThreeUK, dealing with your “customer retention” team just now has left this long standing, loyal Three customer feeling very unvalued. Looks like I’ll be taking my business (and that of my 2 children) elsewhere. 😒

@ThreeUKSupport Advised nothing I asked to speak to a manager they said he’s in a meeting he will call me back and hang up very professional

Just wondering if pay monthly get a better network connection than pay as you go #three #ThreeUK

My mobile data hasn't been working all day (still isn't) at the time where I actually need to use it. On wifi atm. My connection has been so bad over the last month so thanks for that @ThreeUK

@ThreeUKSupport @ThreeUK The lack of your support for a query/complaint from a long term customer is staggering in its predictability.

@ThreeUKSupport I'm not with you so I can't call you on 333. How about you make the effort to fix ******** up you made and ring me.. How does that sound

@ThreeUKSupport I'm asking you to put me in contact with customer relations, I have explained that I have no internet

@Joefordmusic @ThreeUK Amazed you had the signal to send this tweet tbh mate 😂

@whittid4 @ThreeUK @SkyUK @Three_Is_Broken While we all switch our phones to 3g because the 4g doesn't work @ThreeUK are talking about their 5g network. I'm counting the days until I can leave.

@OmbudsmanUK @BBCWatchdog @RipOffBritain1 @DomLittlewood @thisismoney Please could anyone assist with a fraud issue with @threeuk I am getting fobbed off and bounced around by them, absolute disgrace of a company.

@tadsw11 @ThreeUK I set my phone to 3g because 4g is slow or non-existent (despite full signal strength) in Ashford, Kent. Yet these clowns are talking about their 5g capability. Fix the 4g first fools.

@Three_Is_Broken Had I been offered a cheaper service that doesn't work I would not have signed the contract, a discount does not help. I want @ThreeUK to take the phones back, release me from my contracts and allow me to take my numbers with me.