3 (Three) Outage Report in Pontypool, Torfaen County Borough, Wales
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The latest reports from users having issues in Pontypool come from postal codes NP4.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypool, Wales
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (43%)
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Total Blackout (35%)
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Phone (14%)
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Wi-fi (6%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Pontypool, Torfaen County Borough, Wales
The most recent 3 (Three) outage reports came from the following cities: Newport, Cardiff, Pontypool, Caerphilly and Risca.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
||
| Cardiff |
Wi-fi | |
| Pontypool |
Internet | |
| Caerphilly |
Internet | |
| Cardiff |
Wi-fi | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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3 (Three) Issues Reports Near Pontypool, Wales
Latest outage, problems and issue reports in Pontypool and nearby locations:
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
Wow @ThreeUK @ThreeUKSupport is such a poor company!! Awful service and the customer service is the worst I’ve ever dealt with. I will never deal with these ever again!!
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Victoria, Wales
@ThreeUKSupport I raised a complaint, they asked to close it as it was dealt with, passed me on to another agent to finalise it and bang, back to square one as the issue wasn’t solved. Called again, the agent couldn’t see that the complaint and disconnected the call. I’m a long standing customer
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport I’ve been on phone for an hour, and On live chat. It’s useless. Rubbish company and customer services is a joke
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@ThreeUKSupport Incredible customer service NOT!!!
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUK @ThreeUKSupport worse company I’ve ever had to deal with. Trying to cancel is a nightmare. Just cancel my contract useless ***** 😡
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Newport, Wales
@ThreeUK Customer service is rubbish!! Don’t let them say they’ll close the case and then don’t sort the problem. I always thought they were pretty good, but, after a call of over an hour, I get nowhere! Extended my contract without my permission. 😡
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUK I need to cancel because signal is ****.
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Matthew J B
(@MatthewJB1978) reported
from
Cardiff, Wales
@SteffRidderwall @666hazard @chrisaarongrima @ChelseaFC @nikefootball @ThreeUK I don’t it just came up on my timeline and it looked awful just my opinion I’m sure some will like it
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport how long are you customer service systems going to be down? 3 days now I have been trying to speak to somebody to cancel my contract and 3 days I’ve been told system is down. #three #network #shitcompany
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Giggsy
(@DjGiggsy) reported
from
Pontypridd, Wales
@djphilg101 @ThreeUK You should have 5G down with you now, 4G is good up here tbf
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Gordon Price
(@gordonpr1c3) reported
from
Cardiff, Wales
@ThreeUKSupport Shouldn't the message read, Hi, valued customer, we are super busy right now, please try again later? Or something other than we are closed?
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Matt Rymon
(@mattrymon) reported
from
Marshfield, Wales
SO Disappointed with the level of service from @ThreeUK Recommended a family member to them and never received the referral money even though I have chased 5 times! 6 months on! Shocking service.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport I have been trying to cancel my mobile broadband contact for the last few days whilst still in cooking off period, however every time I’ve got through I have been told their system is down. How can I cancel within this period if I can’t get through? #threeuk
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𝕂𝕖𝕝𝕝𝕪
(@kellsandbulls) reported
from
Victoria, Wales
@ThreeUKSupport how long is the website going to be down for please? I have been trying all morning to get on there.
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Victoria, Wales
@ThreeUK what a load of rubbish customer service is!!
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Jamie LFC Grannell
(@JAMIEGRANNELL) reported
from
Newport, Wales
@ThreeUKSupport despite weeks of promises of soemone calling me and myself daily contacting you via live chat I’m still no closer to resolving issue. I have numerous contracts with you are you going to keep ignoring me as I’ll take my business elsewhere all five plans
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Charmaine
(@Champers_88) reported
from
Cardiff, Wales
@ThreeUKSupport I’m having issues when people are calling me sometimes it says number invalid. Any suggestions?
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@ThreeUKSupport Extremely annoyed with your service. Been a customer for many years and have two lines. Tried to upgrade and was told a price. I asked was there any upfront costs to be told no At the end of the call I was asked for £90. Livid and will be leaving
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𝕱𝖋𝖎𝖔𝖓 𝕾𝕭
(@ffion_sb) reported
from
Cardiff, Wales
@ThreeUK are lowkey the best network, just changed my contract and I’m paying £11 a month for all you can eat data, unlimited texts and calls 👀
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport TA8 2SE, I bought MiFi with 30 day contract and the coverage in this area is awful. I will be cancelling and going with another provider.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Beaty 🇺🇦
(@StuartBeaty) reported
@ThreeUKSupport Why is literally every interaction with your company difficult?! The worst customer experience I have ever had.
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Hazel R🤓thschild
(@HazelRothschild) reported
So the @ThreeUK saga continues....want to know what their advice was....cancel everything, we can't help... Basically they've broken my mobile broadband router..won't replace it, want more money..won't refund me...😔
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Undercover director
(@undercoverdir) reported
@ThreeUKSupport signal has dropped off (totaly) on all my 3 three sims in DL10 can you take a look
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Lee Wignall
(@KindredUK) reported
@ThreeUKSupport well i was told 7th now im being told 9th. Never known a phone take a week to be delivered. Already paying for it but not convinced it will turn up on 9th now
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Hazel R🤓thschild
(@HazelRothschild) reported
@6moore63 @ThreeUK I would never recommend them to anyone. I told them I'm a carer and need Internet access..they didn't care at all
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matrix ₿
(@maxty) reported
@ThreeUK never ever try. stay away from 3.
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Jenny Palmer
(@sparklexstyle) reported
@ThreeUK Don’t EVER take out a @ThreeUK account - I did and when the phone was not delivered on time cancelled the contract straight away on 16 September - still waiting for £69 credit on phone cost - told lies by customer service every time I call
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Tamsin Mavric
(@mavric_tamsin) reported
@ThreeUK Three UK are God Damn Thieves!They forced me to pay £51 for an account I didn't open.I paid because it was affecting my credit score.I just got another demand for £28 for the same fraud account.THIEVES!
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Raven Moon
(@needchoc) reported
@ThreeUKSupport Can you please confirm - will I be paying for ANY texts with this contract? I've never had a package like this before. I've always been on PAYG. A spend cap was mentioned in the phonecall but I think this only referred to calls.
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Jenny Palmer
(@sparklexstyle) reported
@ThreeUK Each time I beg for them to listen to all the phone calls but @ThreeUK Customer Service won’t do so. It is like dealing with a bunch of Pirates.