3 (Three) Outage Report in Pontypool, Torfaen County Borough, Wales
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The latest reports from users having issues in Pontypool come from postal codes NP4.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypool, Wales
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (51%)
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Total Blackout (21%)
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Phone (20%)
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Wi-fi (5%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Pontypool, Torfaen County Borough, Wales
The most recent 3 (Three) outage reports came from the following cities: Cardiff, Pontypool, Newport, Caerphilly and Abergavenny.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Pontypool |
Phone | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Caerphilly |
Phone | |
| Caerphilly |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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3 (Three) Issues Reports Near Pontypool, Wales
Latest outage, problems and issue reports in Pontypool and nearby locations:
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Gavros2000
(@GavParf) reported
from
Pontypool, Wales
@ThreeUKSupport Hi. Could you tell me if the Samsung Galaxy 4g Watch will work on the three network?
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Newport, Wales
@ThreeUK Customer service is rubbish!! Don’t let them say they’ll close the case and then don’t sort the problem. I always thought they were pretty good, but, after a call of over an hour, I get nowhere! Extended my contract without my permission. 😡
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Suzanne Regan
(@SueRegan73) reported
from
Cardiff, Wales
@ThreeUKSupport hi my daughter had her new phone today with a new SIM card after and upgrade she activated the sim. But there was nothing when trying to into my 3 for new number would let us log in or update password. Kept saying technical error. Is there a problem.
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Jamie LFC Grannell
(@JAMIEGRANNELL) reported
from
Newport, Wales
@ThreeUKSupport despite weeks of promises of soemone calling me and myself daily contacting you via live chat I’m still no closer to resolving issue. I have numerous contracts with you are you going to keep ignoring me as I’ll take my business elsewhere all five plans
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𝕂𝕖𝕝𝕝𝕪
(@kellsandbulls) reported
from
Victoria, Wales
@ThreeUK is there a problem with the services I am not able ring out it is saying this is an important announcement you can no longer ring 153 from my handset use 118333 I need to use my phone!
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Gordon Price
(@gordonpr1c3) reported
from
Cardiff, Wales
@ThreeUKSupport Shouldn't the message read, Hi, valued customer, we are super busy right now, please try again later? Or something other than we are closed?
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Victoria, Wales
@ThreeUKSupport I raised a complaint, they asked to close it as it was dealt with, passed me on to another agent to finalise it and bang, back to square one as the issue wasn’t solved. Called again, the agent couldn’t see that the complaint and disconnected the call. I’m a long standing customer
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport TA8 2SE, I bought MiFi with 30 day contract and the coverage in this area is awful. I will be cancelling and going with another provider.
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Matt Rymon
(@mattrymon) reported
from
Marshfield, Wales
SO Disappointed with the level of service from @ThreeUK Recommended a family member to them and never received the referral money even though I have chased 5 times! 6 months on! Shocking service.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport how long are you customer service systems going to be down? 3 days now I have been trying to speak to somebody to cancel my contract and 3 days I’ve been told system is down. #three #network #shitcompany
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Giggsy
(@DjGiggsy) reported
from
Pontypridd, Wales
@djphilg101 @ThreeUK You should have 5G down with you now, 4G is good up here tbf
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport I have been trying to cancel my mobile broadband contact for the last few days whilst still in cooking off period, however every time I’ve got through I have been told their system is down. How can I cancel within this period if I can’t get through? #threeuk
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport I’ve been on phone for an hour, and On live chat. It’s useless. Rubbish company and customer services is a joke
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Charmaine
(@Champers_88) reported
from
Cardiff, Wales
@ThreeUKSupport I’m having issues when people are calling me sometimes it says number invalid. Any suggestions?
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUK I need to cancel because signal is ****.
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𝕱𝖋𝖎𝖔𝖓 𝕾𝕭
(@ffion_sb) reported
from
Cardiff, Wales
@ThreeUK are lowkey the best network, just changed my contract and I’m paying £11 a month for all you can eat data, unlimited texts and calls 👀
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUK @ThreeUKSupport worse company I’ve ever had to deal with. Trying to cancel is a nightmare. Just cancel my contract useless ***** 😡
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𝕂𝕖𝕝𝕝𝕪
(@kellsandbulls) reported
from
Victoria, Wales
@ThreeUKSupport how long is the website going to be down for please? I have been trying all morning to get on there.
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Victoria, Wales
@ThreeUK what a load of rubbish customer service is!!
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
Wow @ThreeUK @ThreeUKSupport is such a poor company!! Awful service and the customer service is the worst I’ve ever dealt with. I will never deal with these ever again!!
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Derek Brown
(@DerekBrown1979) reported
@ThreeUKSupport I still can't access either my three app & I am still unable to login into my account via the web page.
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Guy Normas Official
(@GuyNormas) reported
@ThreeUK Still terrible signal in PO21 1 bar & can not watch videos, even @facebookapp is slow loading, by the time I see the response it is late again, even home broadband on 3 is slow
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CDT🦄
(@caprisemaraj) reported
A member of staff at @ThreeUK has done a fraudulent contract under my name and instead of resolving my complaint they just hang up each time I call. If you're thinking of going with Three, go to Vodaphone instead cause I wish I did!!!!! @ThreeUKSupport @ThreeUK
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sabs
(@SabszSoundsz) reported
@ThreeUKSupport No. I want a manager. None of you bloody listen. And fix your phone lines!!!!!!
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Karen is Correct
(@GetMeAManager) reported
@digitalkitten @ThreeUK You can't upgrade to 5G. If your phone is 5g ready, you can use the 5g network if you're in an area that covers it. You pay for 3g only on any network.
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Paul 🔱#Sovereign 🇬🇧
(@LFCSovereign61) reported
@ThreeUKSupport I can’t remember if I was told that, only that my account would be credited. I assumed it would be this month’s as it was then that I had no signal. The last bill I got for the old account was up to 17/11/20, the day the signal was lost. This bill covers up to 1/12/20.
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Aisha
(@Ayeaye4real) reported
Been calling for an hour. Had to get my phone data on to reach you via Twitter. @ThreeUK my work and my studies are getting disrupted because of this. Please help.
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Chloe-Elizabeth
(@chloeboyle08) reported
@ThreeUK is your website down because it isn't letting me order a new phone???
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Jenny 🧚🏾♀️
(@thelashsleyer) reported
@ThreeUK Avoid , worst signal and network , I haven’t been able to get signal in my home for nearly a month now and im stuck in the contract till 2022 and technical team are no help.
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kelly4876
(@kelly4876) reported
@ThreeUKSupport Mark I am happy to discuss this with someone who can really help if they need my contact number I am happy to DM it over