3 (Three) Outage in Northamptonshire, England

@ThreeUK Hi 3, the screen matrix is numb on my X max, I’m having a terrible customer experience trying to get service, the most inept ‘customer service’ Indian call centre I’ve ever experienced. I loathe being one of your ‘customers’, I regret it deeply. I’m 2hrs in, no further

The @ThreeUK saga goes from bad to worse, the already owed me £20 after I swapped to a (better!) provider, “can’t resolve it due to a technical issue” and now they’ve just taken another £40 out of my bank account! Thieving bastards. Would recommend you avoid them at all costs!

@ThreeUKSupport Nope! Can’t login to your app (still “undergoing essential maintenance” another week later…) and when I tried the phone line it spat me out before I could speak to a person. I’m owed money that was the credit balance on my closed account.

So after 2 hours trying to contact @ThreeUKSupport I am told can’t cancel contract and call back in a few weeks. Appreciate current difficulties but you are well prepared to sell me one. Why do I have keep paying past contract end date. Will I get a refund.

I appreciate there is a major pandemic at present. However I have tried contacting #Threeuk to find out my account details for a lap top so I can find out when to cancel it. No staff to help and the app is useless. Strangely there are staff happy to chat about a new phone.

@ThreeUKSupport ok then three, went in-store today to renew my two sim only contracts, all done no problems. My main pay monthly phone contract is eligible for renewal tomorrow, yet the store worker couldn't get the early upgrade fee waived (£19). Cont'd..

@ThreeUK Hello, I have been attempting to cancel my Monthly Boost 6GB add-on for a while but it still shows, and I'm still charged

@ThreeUKSupport I have no time to sort this out as I'm trying to work. However this phone is my main point of contact for calls, emails, etc.. for my business. I am potentially losing business if my clients cannot contact me. I need a reliable mobile network, and currently 3 is not that network.

@ThreeUKSupport I've spoken to 3 helpdesk and that's when I started getting the service update texts. I've given postcodes at all times, and yet I still don't get a decent signal (and data in the nn5 5tz postcode is a joke, both indoors and outdoors).

@ThreeUK you are without doubt, appalling!!! I am utterly disgusted by the level of incompetence and understanding! Somehow I have been signed up to a contract I don’t want, I contacted you to cancel an upgrade and the left hand has no idea what the right is doing

A question for @ThreeUKSupport why has the issue in NN5 postcode not been fixed....or the one in mk41 postcode. You are not providing the service that you promised when I took out a contract with you. I'll be leaving at renewal time unless your coverage issues are fixed.

A victim of @ThreeUK today. ‘No Service’ displayed; No ‘WiFi Calling’. Not a heavy user, only £10:00 per month BUT did miss a fairly important call this evening!😡

Shame on you @BBCBreakfast openly mocking Threes suggestion to turn a phone on and off. Told my colleague to do this yesterday and guess what, she reconnected to the network. It's not as stupid as you might think. @ThreeUK

@ThreeUK This shit is pissing me off uno I just wanna use my phone, I better get unlimited data for a whole month since u lot are wasting my whole day..

@ThreeUK what’s happening with the network in Northampton no service all day.

@ThreeUKSupport Only to cancel the insurance and to request the refund. As far as I can tell there's not much point in ruining one of your call centre staff's nights.

@ThreeUKSupport I try to never assume malice if there's the possibility that something just went wrong due to human error, but "accidentally" tacking on insurance when someone point blank told you that they didn't want it is not "disappointing" and excused with an emoji.

"I know you don't want insurance, so we'll give you 30 days free and it'll auto-cancel before renewal". I should have known that was going to go wrong. After two separate calls to @ThreeUK I think I am now getting a refund. Hopefully an accident rather than shady practice. 😕

@ThreeUKSupport @ThreeUK i can’t believe i can talk to someone and get offered a free upgrade then ring back in ten mins to accept the offer then told that they can’t do it !! have 2 contacts with you for 8 years and i am now cancelling them both !! terrible service

@ThreeUK i can’t believe i can talk to someone and get offered a free upgrade then ring back in ten mins to accept the offer then told that they can’t do it !! have 2 contacts with you for 8 years and i am now cancelling them both !! terrible service

@ThreeUKSupport To borrow off. He then proceeded to shout at me, and put the phone down when i asked to speak to complaints. Im very upset. He was disgusting. I have 4 other contracts paying a lot a month to your company.

@jeffpinion1 @amyjones19 @ThreeUK I agree Jeff. Used to have full strength on three when it was 3G. Now the signal here is appalling.

@VodafoneUK I’m not recommending this company be aware from them services and they charge inlet for 4 days 20 pounds go to @ThreeUK I used to be before there then I moved to Vodafone then I came back to @ThreeUK use three U& your service and three

Seriously getting the **** now why do I pay so much for such crap internet @ThreeUK if it wasn’t for @ChelseaFC would have been gone by now #poor

@ThreeUK Absolutely fuming with the way your advisor thinks they can shout at me down the phone asked to be put through to a manager he refused asked to be put through to complaints and he put the phone down on me! Disgusting customer service.. why you ask because i want to pay 2 bills

How do I make a complaint to a team that will actually get my refund back? 5th week in a row now I’m having to contact chasing this or do you only count one working day each week? @ThreeUKSupport @ThreeUK

@ThreeUKSupport Having mobile broadband signal issues in DD11 4UT again (3 days w/intermittent WiFi), although signal on mobile phone seems more stable. Beginning to think it may be a router issue. How do I go about requesting a replacement?

So @ThreeUKSupport @three_broadband at 00:10 my internet goes down. Check the date it’s 01/10/2020. Oh my Three home broadband finishes today. Find the replacement SIM that got sent through the post. Swap it with the old one. Here are my results with the “new” Three SIM...

@ThreeUKSupport If you won't let me upgrade online, I'm probably going to go elsewhere. Am fed up with the, 'This service is really popular at the moment...' message and I don't want to pop in to my nearest 3 store. Please, please sort it out.

@ThreeUK Very bad company management