3 (Three) Outage in Towcester, Northamptonshire, England

@ThreeUK Hi 3, the screen matrix is numb on my X max, I’m having a terrible customer experience trying to get service, the most inept ‘customer service’ Indian call centre I’ve ever experienced. I loathe being one of your ‘customers’, I regret it deeply. I’m 2hrs in, no further

The @ThreeUK saga goes from bad to worse, the already owed me £20 after I swapped to a (better!) provider, “can’t resolve it due to a technical issue” and now they’ve just taken another £40 out of my bank account! Thieving bastards. Would recommend you avoid them at all costs!

I wonder how many pissed off customers will leave @ThreeUK after their servers are back online. Its ridiculous how they have given their team a script to promise that the technical issues will be fixed in a couple of hrs.,its been a week of the same sh*t. #threenetwork #dobetter

@ThreeUKSupport Nope! Can’t login to your app (still “undergoing essential maintenance” another week later…) and when I tried the phone line it spat me out before I could speak to a person. I’m owed money that was the credit balance on my closed account.

@ThreeUK what speeds does your home broadband get thinking of changing supplier (getting poor service and quality but tied in for 6 months )

@ThreeUKSupport @ThreeUK Hi Team. I spoke to Customer Service on 21st March and was told a refund of £260 was being processed for me. It’s not in my bank account yet, please advise when I can expect cleared funds

@ThreeUKSupport ok then three, went in-store today to renew my two sim only contracts, all done no problems. My main pay monthly phone contract is eligible for renewal tomorrow, yet the store worker couldn't get the early upgrade fee waived (£19). Cont'd..

@ThreeUK Hello, I have been attempting to cancel my Monthly Boost 6GB add-on for a while but it still shows, and I'm still charged

@ThreeUK Generally pleased with Three and it's usually the cheapest for my needs. Thankfully things don't go wrong very often because when they do customer support is wall-to-wall awful.

@ThreeUKSupport I have no time to sort this out as I'm trying to work. However this phone is my main point of contact for calls, emails, etc.. for my business. I am potentially losing business if my clients cannot contact me. I need a reliable mobile network, and currently 3 is not that network.

@ThreeUKSupport I've spoken to 3 helpdesk and that's when I started getting the service update texts. I've given postcodes at all times, and yet I still don't get a decent signal (and data in the nn5 5tz postcode is a joke, both indoors and outdoors).

@ThreeUK you are without doubt, appalling!!! I am utterly disgusted by the level of incompetence and understanding! Somehow I have been signed up to a contract I don’t want, I contacted you to cancel an upgrade and the left hand has no idea what the right is doing

A question for @ThreeUKSupport why has the issue in NN5 postcode not been fixed....or the one in mk41 postcode. You are not providing the service that you promised when I took out a contract with you. I'll be leaving at renewal time unless your coverage issues are fixed.

@ThreeUKSupport I don’t see any advanced connectivity or clear voice connection. Move around within the residence to get the Extra Network Bar.

A victim of @ThreeUK today. ‘No Service’ displayed; No ‘WiFi Calling’. Not a heavy user, only £10:00 per month BUT did miss a fairly important call this evening!😡

Shame on you @BBCBreakfast openly mocking Threes suggestion to turn a phone on and off. Told my colleague to do this yesterday and guess what, she reconnected to the network. It's not as stupid as you might think. @ThreeUK

@ThreeUK This shit is pissing me off uno I just wanna use my phone, I better get unlimited data for a whole month since u lot are wasting my whole day..

@ThreeUK network unusable and website down... comment to @BBC "we are investigating an issue" I've listened to @Jenny_Radcliffe @PhilipIngMBE too much and I've got my Tin Hat on - it's not what's said but what isn't.

@ThreeUK what’s happening with the network in Northampton no service all day.

@ThreeUK why does my phone signal randomly just cut out and stop working. I always have to put it into airplane mode then turn that off for things to work normally again 😑

@ThreeUK @TCLMobileGlobal Any chance of just getting streaming if you're more than a mile outside a city? Third night in a row everything dies at 9pm. ****.

@ThreeUKSupport @pxlepikxchu Having the same problem. Less than 2mbps.

@ThreeUKSupport Thank you for replying, Sorry I was frustrated as my device is too slow switching between sites etc. I have now managed to sort it out on My3 eventually mainly because I'm a cretin with IT.

@ThreeUKSupport can’t be arsed now already swapped providers, couldn’t bare it no more it’s so bad. i know people take it out on you when yous are just a twitter admin but drop a message to the boys higher up & in charge because it’s genuinely shocking. Other ppl on here vouching for that too...

@ThreeUKSupport It’s not the signal I’m worried about haha. It’s the fact I’ve had a text saying there was a process paying last months bill...

@ThreeUKSupport can someone please get in touch ASAP. I need my PAC code now and have for over 48hrs. My new network provider is chasing. You guys are holding up, please don’t send me the past three days invoice as it’s been you guys causing the delay.

@ThreeUKSupport No never clicked the link. I was going to wait to phone you guys and ask about it.

@ThreeUKSupport Hi, you suddenly closed my line without notice yesterday. I had to call you to find out that you're switching to 5G and that you need to send me a new router and SIM card. I received them today and they're not working (network authentication problem). [...]

@ThreeUKSupport Clearly not or we wouldn’t be having this chat. Too busy to cancel a contract.Too busy to query a cancel request that shows on the system. Too busy to ignore my correspondence. Not too busy to pass it to debt collectors though after texting to say complaint has been resolved.

@ThreeUK your service seems to get worse! I’ve been trying for days now to speak to someone as advising here, having been trying for 2 hours this evening to speak to the right department, to have the live chat cut out on me, I’m now looking to cancel both of my contracts with 3!!