3 (Three) Outage in Grange Park, Northamptonshire, England

📵 2022 Another year of being amazed at how bad mobile phone reception is when traveling across the UK on rail 🚂 I’m all for HS2, but how about HS-@ThreeUK ?

I recently left @ThreeUK 's broadband "service" and they've sent me a "leaver's survey". The survey won't load. This couldn't be a more appropriate situation, given my experiences with them to date.

@ThreeUK any chance you can sort the service in Northampton out paying for the last 2 months & all but no coverage a text mess to tell it’s going to be **** does not help

@ChristianMarsh @VodafoneUK @ThreeUK It gets better, the fee is apparently £5.47 PLUS the 90p. The issue is not the amount, but the principal of saying "x" but hiding the fact that "y" is also required. What else am I going to find within the contract?

@EE Been with @ThreeUK for years & the prices get better & better the longer you're with them. The communication aspect is hit & miss but they recently sorted out a problem for me so fast, I couldn't fault them. The speed is okay to me. Lower prices & I'd reconsider.

@Three_Is_Broken @ThreeUKSupport I’ve had no issues with their data.

Not sure that @ThreeUK could make it more difficult to contact customer service if they tried. Can’t get through on phone, can’t reset password online. Maybe I should write a letter? Or try semaphore

@ThreeUKSupport I was told it was with 'the appropriate team' who would be reminded there was still an issue.

@ThreeUKSupport Sadly no one called to resolve the issues despite assurances we would be called back yesterday. @ThreeUKSupport @ThreeUK

@ThreeUKSupport I've got through to the phone line as we are still having problems. Expecting a callback today. We've done several full restarts but the hub is not working. Phone signal is great even 4g Thanks.

@ThreeUKSupport So I thought I might get somewhere today but no help. Sadly @ThreeUK @ThreeUKSupport are closed now. Trying again tomorrow.

Still no response @ThreeUKSupport @ThreeUK It appears that your support/ customer service is as poor as your broadband service. Currently non-existent.

Any update? @ThreeUKSupport Still no broadband through the huawei hub but 4g on my phone signal. Several weeks on intermittant service and now nothing for 3 days. #threedown #customerservice #help

@jamesthomson @ThreeUK I’ve been with them for years, because of the USA roaming but not much prospect of being over there anytime soon. If network coverage is an issue and Three is good, ID Mobile and Smarty have some good deals. I need Wi-Fi Calling too.

@ThreeUKSupport Still not working. No connection on homefi. There has been nothing all day.

@ThreeUKSupport I'll try the homefi hub. That's where the problem is/was. This has been an intermittent issue over the last 6 days. Worst today.

@ThreeUKSupport we have been having connection issues with both our mobile Broadband and 4 g on phones so no WiFi and I’ve used most of my data on the 4 mobile phones we have in the house! What is going on with your service I’m still paying for ?

@ThreeUK please fix your internet coverage and complaints department both are useless 👍🏼

@ThreeUKSupport As per my conversation with Three today I have little faith that this is going to be handled properly. They said they would get back to me in few days after they had spoken so someone. I’m sorry Three but it’s been a nightmare service since the start and I would not recommend it.

@ThreeUKSupport No and customer services colleague was sure that I had to pay these for cancelling my contract early. It was a sim only contract. Cancelled over the phone as cancelling via internet was showing me the early cancellation fees

@ThreeUKSupport shocking service. Upgrade isn’t coming today even tho confirmation email says so. Due date is a month away and I know my local store has it in stock. Told I can only reverse upgrade and can’t get it today. Poor is not the word.

@ThreeUK I’m not happy with the service I have received.

@ThreeUKSupport You have one of the worst coverages, with massive deadzones in and around even London and then want to stiff your few remaining customers by revoking your original USP. Good luck staying in business.

@ThreeUKSupport Please please can someone help me, I'm on advance plan (aug 2020) I've not gone over 12gb of data and being charged for data in USA. The three rep on the phone is trying is trying negotiate how much I will accept for being charged for data!

@ThreeUK Turns out you’ve been overcharging me £43 a month for the last 6 months. In order to avoid this I apparently have to move to a contract with inferior terms? Terrible customer service, stealing money from your customers.

@ThreeUKSupport Cheers for the reply Mark, it was something that said in stock based on colour and GB selection for today on the website and also says on email straight after I confirmed it. Can you help?

@ThreeUK has to be the worst network coverage, Its a for AWFUL.

.@ThreeUK claims to have the "biggest and fastest #5G network" in the UK, (overtaking @EE) with population coverage of 54%. 5G now available in more than 400 locations across 3,000+ sites. Operator earmarked over £2bn for investment in 4G experience and 5G rollout

@ThreeUKSupport how come my signal is so poor when actually living in a city??? Is there a way to fix this???

Hi @ThreeUK - I’m not in the UK at the moment and my phone has No Service. I’m PAYG and topped up a few days ago but still no service. I can’t even receive a text to view my account online. I can’t access security codes for online banking or from Microsoft etc. Please help!