3 (Three) outages and service status in Chepstow, Wales

Problems in the last 24 hours in Chepstow, Wales

The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Chepstow, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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3 (Three) Issues Reports Near Chepstow, Wales

Latest outage, problems and issue reports in Chepstow and nearby locations:

• 
  Simone Jasmine Jones (@SimoneJonesx) reported 3 minutes ago from Alway, Wales

  Imagine being a @ThreeUK customer with 2 contracts for years on end and being told to find another service provider because they can’t fix the masts in my area and then refuse to refund what I’ve paid off this mobile or even pay my upfront cost for my next phone 😡 #scabs

• 
  Weeksy (@weeksy11) reported 3 minutes ago from Frampton Cotterell, England

  @ThreeUK your customer service on the phone is painful... 40 mins to cancel a sim card. Staff wouldn't listen to me, rude and wouldn't let me explain a very simple request. Your staff in a shop are spot on however. Shame your phone service lets you down.

• 
  Lady Rachael of Chaol Ghleann (@rachaelhxx) reported 11 minutes ago from Bradley Stoke, England

  @ShaunMarmite @ThreeUKSupport Oh you poor love

• 
  David (@dstu51) reported 13 minutes ago from Portishead and North Weston, England

  @ThreeUKSupport You miss the point. I have a two year contract that started in August. You up date in dec and it increases in April. If I have a two year contract it should set for two years. But I find the customer isn’t that important in the UK

• 
  Weeksy (@weeksy11) reported 15 minutes ago from Frampton Cotterell, England

  @ThreeUKSupport Yep, just painful trying to get it done. The service lets down your excellent staff in store.

• 
  Venting Dicktorian (@OTweeter) reported 18 minutes ago from Bradley Stoke, England

  @ThreeUKSupport The call was the 6th call to your support team, Home Fi not working. Same old excuses, “It will get better in a few days” Fastest network, built for data, blah blah I’m afraid! Today 130bps download and 2 Mbps upload. Utterly useless.

• 
  Viv (@Vivivoo) reported 26 minutes ago from Pilning, England

  Seems the problem is still getting worse having read social media, I’ve left three now! @Ofcom should @ThreeUK not be investigated for lack of service to existing contracted customers, it doesn’t seem fair!

• 
  Simone Jasmine Jones (@SimoneJonesx) reported 31 minutes ago from Alway, Wales

  @ThreeUKSupport You have lost me a customer as of today and my complaint is currently with the ombudsman. Your staff and managers are awful!

• 
  Sara Venn (@Saralimback) reported 43 minutes ago from Chepstow, Wales

  Also @VodafoneUK not one of your representatives can tell me what happens the day my contract ends? This is ridiculous. Nearly 25 years a customer. I wonder would @EE @ThreeUK or others be the same?

• 
  Viv (@Vivivoo) reported 47 minutes ago from Pilning, England

  @irfan52700358 @ThreeUK @BALENCIAGA News is that @ThreeUK are pulling back speed and support for 4G to concentrate on 5G! So all those people with 4G only phones are sc**wed and @ThreeUK doesn’t care about keeping customers!

• 
  Chloe (@chloemay555) reported 50 minutes ago from Chepstow, Wales

  @EmmaWilks77 @ThreeUK Absolutely disgusting service never been so appalled 😑

• 
  FabDad (@dad_fab) reported 58 minutes ago from Portishead and North Weston, England

  @ThreeUKSupport Your customer service is shockingly bad. I’m at my wits end dealing with your telephone team in India. It’s my Mothers account - she is 91 with dementia. You have a Court Deputyship Order, my passport & driving licence yet I can’t pay the bill & close the account!

• 
  Dais (@_daisysawyer) reported 58 minutes ago from Frampton Cotterell, England

  @ThreeUKSupport I've been advised to speak to tech support, they reset the account twice but nothing changed. Been advised change to 3g only - no change. Tried speaking to your social web team but it's always too busy and i know you'll just advise me to speak to tech support, which ive done.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  kaz (@girlieb71) reported 3 minutes ago

  @ThreeUKSupport I'm a 3 customer have been for years, never had an upgrade issue until today, didn't pass the credit check ??? Who's the best to talk to about this ?

• 
  Kira (@_itzkira) reported 6 minutes ago

  Yo @ThreeUK please go sort your 5G out, it's down in parts of NG17 and is stuck on 4G - meanwhile your website states "Our systems haven't reported any network problems" And no, it's not because of my location, I use 5G in my house every day, it's cheaper than any ISP...

• 
  Alf ❤️‍🔥 (@IndieDevFire) reported 6 minutes ago

  @robj3d3 @ThreeUK Use TOTP 2FA instead of Texts. It's safer and you avoid this problem

• 
  Mahégal (@Dalanamz) reported 10 minutes ago

  I've messaged several times to cancel and still nothing has been done @ThreeUKSupport

• 
  FINGERSJOHN✌ (@jnafr) reported 10 minutes ago

  Back in B43 Birmingham/Walsall @ThreeUKSupport @vodafone @VodafoneUK Slow to no internet connection.

• 
  Paul Onky (@CGarboid) reported 13 minutes ago

  @ThreeUKSupport having big issues with people calling me. I can’t have issues as I have a crt-d (defibrillator) fitted and need my phone to be able to receive calls. Not receiving calls and 5g signal but I don’t get the calls.

• 
  كامِل (@heyitskamil_) reported 14 minutes ago

  @FoxRunTime @skylermzx @ThreeUK Does it not depend on where you are? That’s usually how it is with mobile broadband/mobile service providers

• 
  'Name can't be blank' says x, so that's my name (@KMB193) reported 14 minutes ago

  @scampaboy @ThreeUK They are awful, and their agents can't help with anything. Told me to go in store, I asked what they can do, agent can't and just said that's my option!!!

• 
  DAVID GREGORY KERR (@grego76525) reported 17 minutes ago

  @ThreeUKSupport it is like a nightmare when cards have to be updated and details have to be passed to service providers but I hope this solves any problems

• 
  Alex | orbisearch.com (@AutomationAlex) reported 18 minutes ago

  @robj3d3 @ThreeUK I pay £7/m to ID and visit the uk 1x per year. Never any issues.