3 (Three) outages and service status in Chepstow, Wales

Problems in the last 24 hours in Chepstow, Wales

The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Chepstow, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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3 (Three) Issues Reports Near Chepstow, Wales

Latest outage, problems and issue reports in Chepstow and nearby locations:

• 
  Weeksy (@weeksy11) reported 10 minutes ago from Frampton Cotterell, England

  @ThreeUK your customer service on the phone is painful... 40 mins to cancel a sim card. Staff wouldn't listen to me, rude and wouldn't let me explain a very simple request. Your staff in a shop are spot on however. Shame your phone service lets you down.

• 
  Weeksy (@weeksy11) reported 12 minutes ago from Frampton Cotterell, England

  @ThreeUKSupport Yep, just painful trying to get it done. The service lets down your excellent staff in store.

• 
  Venting Dicktorian (@OTweeter) reported 13 minutes ago from Bradley Stoke, England

  @ThreeUKSupport The call was the 6th call to your support team, Home Fi not working. Same old excuses, “It will get better in a few days” Fastest network, built for data, blah blah I’m afraid! Today 130bps download and 2 Mbps upload. Utterly useless.

• 
  Lady Rachael of Chaol Ghleann (@rachaelhxx) reported 16 minutes ago from Bradley Stoke, England

  @ShaunMarmite @ThreeUKSupport Oh you poor love

• 
  David (@dstu51) reported 18 minutes ago from Portishead and North Weston, England

  @ThreeUKSupport You miss the point. I have a two year contract that started in August. You up date in dec and it increases in April. If I have a two year contract it should set for two years. But I find the customer isn’t that important in the UK

• 
  Viv (@Vivivoo) reported 23 minutes ago from Pilning, England

  @irfan52700358 @ThreeUK @BALENCIAGA News is that @ThreeUK are pulling back speed and support for 4G to concentrate on 5G! So all those people with 4G only phones are sc**wed and @ThreeUK doesn’t care about keeping customers!

• 
  Chloe (@chloemay555) reported 24 minutes ago from Chepstow, Wales

  @EmmaWilks77 @ThreeUK Absolutely disgusting service never been so appalled 😑

• 
  Simone Jasmine Jones (@SimoneJonesx) reported 26 minutes ago from Alway, Wales

  @ThreeUKSupport You have lost me a customer as of today and my complaint is currently with the ombudsman. Your staff and managers are awful!

• 
  Dais (@_daisysawyer) reported 28 minutes ago from Frampton Cotterell, England

  @ThreeUKSupport I've been advised to speak to tech support, they reset the account twice but nothing changed. Been advised change to 3g only - no change. Tried speaking to your social web team but it's always too busy and i know you'll just advise me to speak to tech support, which ive done.

• 
  Sara Venn (@Saralimback) reported 46 minutes ago from Chepstow, Wales

  Also @VodafoneUK not one of your representatives can tell me what happens the day my contract ends? This is ridiculous. Nearly 25 years a customer. I wonder would @EE @ThreeUK or others be the same?

• 
  FabDad (@dad_fab) reported 48 minutes ago from Portishead and North Weston, England

  @ThreeUKSupport Your customer service is shockingly bad. I’m at my wits end dealing with your telephone team in India. It’s my Mothers account - she is 91 with dementia. You have a Court Deputyship Order, my passport & driving licence yet I can’t pay the bill & close the account!

• 
  Simone Jasmine Jones (@SimoneJonesx) reported 49 minutes ago from Alway, Wales

  Imagine being a @ThreeUK customer with 2 contracts for years on end and being told to find another service provider because they can’t fix the masts in my area and then refuse to refund what I’ve paid off this mobile or even pay my upfront cost for my next phone 😡 #scabs

• 
  Viv (@Vivivoo) reported 51 minutes ago from Pilning, England

  Seems the problem is still getting worse having read social media, I’ve left three now! @Ofcom should @ThreeUK not be investigated for lack of service to existing contracted customers, it doesn’t seem fair!

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gio120uk (@gio120uk) reported 1 minute ago

  How do I speak to a human at 3 to pay my bill,the customer service and app is absolutely useless @ThreeUKSupport

• 
  the_bearded_courier 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@bearded_courier) reported 3 minutes ago

  And for the previous 22 days you will have charged me £9.88. How on earth does this make any sense what so ever. So now instead of keeping me as a customer I will be moving all four of these plans to another network. Seems 20+ years of loyalty means zip in the world of @ThreeUK

• 
  Gary Kilroy (@Gary_Kilroy) reported 6 minutes ago

  I'm with @ThreeUK I recently got an email telling me they've merged their network with @VodafoneUK and I can connect to both and get better coverage. The service has got worse!

• 
  chey (@axtumnbreeze) reported 8 minutes ago

  I was under the impression that with the Vodafone3 merge, I'd get better signal, so sorted a new sim and phone through 3 as I never had an issue. Since the masts were being merged, its been awful. Its ridiculous @VodafoneUK @ThreeUK never had this many signal issues beforehand🙈

• 
  B (@scriptwren) reported 11 minutes ago

  @UniversalExile @ThreeUK @ThreeUKSupport I have found them awful - left as soon as I could

• 
  Charlie Halstead (@CharlieMansfi17) reported 13 minutes ago

  @AndyUK_52 @coveragechecker @ThreeUK Do you mean the worst country for mobile signal?

• 
  Danielle (@elektramonster) reported 14 minutes ago

  @status_is_down Since arriving in North Norfolk on holiday, there is no 3uk service whatsoever, for miles around where we are staying which is weybourne area. Have to dive over 30 mins on any direction to get even a tiny signal. #threeuk @ThreeUKSupport

• 
  David McKean (@keanie14) reported 14 minutes ago

  @threeuk your service does not actually function; I’m abroad, have used my fair usage, increased my spend cap, bought a roaming pass but it’s not working. I’ve called but can’t speak to anyone and you don’t have the option to deal with my request on the ‘call’.

• 
  Airlim (@Mainstreamlive) reported 15 minutes ago

  @coveragechecker @ThreeUK Nah no favours I could call in but then I would want everyone to get good signal and at least something decent lol ah the masts they were a good thing, at least you get some really good stuff lol

• 
  John (@limited55) reported 18 minutes ago

  .@ThreeUK third time now I haven’t received these emergency alerts. You going to sort your network out soon?