3 (Three) outages and service status in Chepstow, Wales

Problems in the last 24 hours in Chepstow, Wales

The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Chepstow, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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3 (Three) Issues Reports Near Chepstow, Wales

Latest outage, problems and issue reports in Chepstow and nearby locations:

• 
  Venting Dicktorian (@OTweeter) reported 13 minutes ago from Bradley Stoke, England

  @ThreeUKSupport The call was the 6th call to your support team, Home Fi not working. Same old excuses, “It will get better in a few days” Fastest network, built for data, blah blah I’m afraid! Today 130bps download and 2 Mbps upload. Utterly useless.

• 
  Simone Jasmine Jones (@SimoneJonesx) reported 14 minutes ago from Alway, Wales

  Imagine being a @ThreeUK customer with 2 contracts for years on end and being told to find another service provider because they can’t fix the masts in my area and then refuse to refund what I’ve paid off this mobile or even pay my upfront cost for my next phone 😡 #scabs

• 
  Viv (@Vivivoo) reported 23 minutes ago from Pilning, England

  @irfan52700358 @ThreeUK @BALENCIAGA News is that @ThreeUK are pulling back speed and support for 4G to concentrate on 5G! So all those people with 4G only phones are sc**wed and @ThreeUK doesn’t care about keeping customers!

• 
  Dais (@_daisysawyer) reported 25 minutes ago from Frampton Cotterell, England

  @ThreeUKSupport I've been advised to speak to tech support, they reset the account twice but nothing changed. Been advised change to 3g only - no change. Tried speaking to your social web team but it's always too busy and i know you'll just advise me to speak to tech support, which ive done.

• 
  David (@dstu51) reported 30 minutes ago from Portishead and North Weston, England

  @ThreeUKSupport You miss the point. I have a two year contract that started in August. You up date in dec and it increases in April. If I have a two year contract it should set for two years. But I find the customer isn’t that important in the UK

• 
  Weeksy (@weeksy11) reported 36 minutes ago from Frampton Cotterell, England

  @ThreeUK your customer service on the phone is painful... 40 mins to cancel a sim card. Staff wouldn't listen to me, rude and wouldn't let me explain a very simple request. Your staff in a shop are spot on however. Shame your phone service lets you down.

• 
  FabDad (@dad_fab) reported 41 minutes ago from Portishead and North Weston, England

  @ThreeUKSupport Your customer service is shockingly bad. I’m at my wits end dealing with your telephone team in India. It’s my Mothers account - she is 91 with dementia. You have a Court Deputyship Order, my passport & driving licence yet I can’t pay the bill & close the account!

• 
  Weeksy (@weeksy11) reported 41 minutes ago from Frampton Cotterell, England

  @ThreeUKSupport Yep, just painful trying to get it done. The service lets down your excellent staff in store.

• 
  Sara Venn (@Saralimback) reported 50 minutes ago from Chepstow, Wales

  Also @VodafoneUK not one of your representatives can tell me what happens the day my contract ends? This is ridiculous. Nearly 25 years a customer. I wonder would @EE @ThreeUK or others be the same?

• 
  Lady Rachael of Chaol Ghleann (@rachaelhxx) reported 51 minutes ago from Bradley Stoke, England

  @ShaunMarmite @ThreeUKSupport Oh you poor love

• 
  Viv (@Vivivoo) reported 53 minutes ago from Pilning, England

  Seems the problem is still getting worse having read social media, I’ve left three now! @Ofcom should @ThreeUK not be investigated for lack of service to existing contracted customers, it doesn’t seem fair!

• 
  Simone Jasmine Jones (@SimoneJonesx) reported 54 minutes ago from Alway, Wales

  @ThreeUKSupport You have lost me a customer as of today and my complaint is currently with the ombudsman. Your staff and managers are awful!

• 
  Chloe (@chloemay555) reported 59 minutes ago from Chepstow, Wales

  @EmmaWilks77 @ThreeUK Absolutely disgusting service never been so appalled 😑

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Chappell (@MarkChappe93649) reported 3 minutes ago

  @ThreeUK why do you have illogical proceedures that don't allow the account holder, but non phone user, to cancel the contract when have passed security validation but not have access to a passcode? Seems like deliberate contract frustration to enforce additional charges @Ofcom

• 
  Hannah Penn (@Hannah_Penn) reported 4 minutes ago

  @threeuk Your customer service is an absolute disgrace. Mis-sold a 24m SIM-only contract, assured me twice it was cancelled (once after 2 hours on the phone), cases all closed. Now you’ve reinstated it AGAIN, and sent a bill. This is appalling. I will NOT be paying. Sort it out.

• 
  Jon Hilton (@Jonhilton77) reported 6 minutes ago

  @ThreeUKSupport 3.5 hours, 8 people later, 3 disconnected chats all to add another SIM and smartwatch plan to my current contact. Terrible experience and all just to give you some more business. End of this contract and I’ll be gone after 16yrs.

• 
  Andy Co© (@andy_cowburn) reported 13 minutes ago

  What’s happened to @ThreeUK service has been terrible for two days now, HD4 area. @ThreeUKSupport

• 
  Mushtaq Khan (@mushtaqkhan7637) reported 13 minutes ago

  @ThreeUKSupport why is the service so crap I’ve been having problems for about two weeks now it’s ridiculous Birmingham area it just hit and miss

• 
  Álvaro Pétrus (@AcgbPetrus) reported 15 minutes ago

  @ThreeUK I'm spending some time abroad and I've had problems with my international roaming. I can no longer use my plan; I have absolutely no signal. I need help but haven't been able to get it so far. Can you assist me? The company doesn't seem to care much about its customers.

• 
  BritainAnon (@BritainAnon) reported 15 minutes ago

  @ThreeUK and @VodafoneUK are you aware at how bad the 4G and 5G is in Luton, specifically the whole of the town centre? It’s not about “coverage” but the lack of speed and the completely congested network you both have. You’re making millions from this town, please upgrade it!

• 
  Antony Attree ☘️ (@AntonyAttree) reported 16 minutes ago

  @ThreeUK are you experiencing problems in the BS26 area?? Coverage here has always been bad! Really bad,but the last few days It’s been horrendous!

• 
  Evonne O (@f1lover75) reported 17 minutes ago

  @ThreeUKSupport want to put in a complaint about yiu bot helping me to for the number 07397 525596 as I asked for help as a vulnerable customer. I did made the payment hor the payment scheme but the system says I didn't got it. I

• 
  elizabeth Brown (@Elizabethjagb) reported 18 minutes ago

  @LynRose2020 @ThreeUK It’s not working for me either , can’t call anyone and data is not working