3 (Three) Outage in Pontypridd, Rhondda Cynon Taf, Wales

3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

 No problems detected at 3 (Three)

3 (Three) problems in the last 24 hours in Pontypridd, Wales

3 (Three) Outage Chart in Pontypridd, Rhondda Cynon Taf, Wales

At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(51.95%)
Phone
(26.83%)
Total Blackout
(10.00%)
Wi-fi
(6.59%)
E-mail
(4.15%)
TV
(.49%)

3 (Three) Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales

The most recent outage reports and issues originated from Caerphilly, Hengoed, Pontypridd, Cardiff, Bridgend and Tonypandy.

Hengoed Total Blackout
Pontypridd Internet
Bridgend Total Blackout
Tonypandy Phone
Cardiff Total Blackout
Cardiff Internet

3 (Three) in Pontypridd, Wales Comments

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3 (Three) Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:
  • welsh_stu 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported from Caerphilly, Wales

    @ThreeUKSupport They said wait a week and try again, and it’s still horrendously slow.

  • welsh_stu 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported from Caerphilly, Wales

    @ThreeUKSupport This was in CF83 1XP and it’s been terribly slow for months now.

  • ClareO74 Clare Owen (@ClareO74) reported from Cardiff, Wales

    @ThreeUK Not great service! Look after your loyal customers #loyalcustomersmeannothing 😡

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    @jaybee_ms Moved to them last month. Advise against it. Data service has been awful. Wish I'd never moved provider. Tried all the main providers and 3 is by far the worst #threeuk #crap

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    Exactly the same problem I had with @ThreeUKSupport at #Glastonbury. No service unable to keep in contact with my family both onsite and off. Their coverage checker is false for the vale of avalon area! #ripoff #falseadvertising #threeuk #3

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    @ThreeUKSupport @StroopWafel13 Your service at Glastonbury was virtually non existence! No other providers had the issues 3 customers did at Glastonbury!!

  • jrdnphp jrdn 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jrdnphp) reported from Cardiff, Wales

    @ThreeUKSupport This was yesterday mind! I have not tried that, but if I experience it again I’ll switch. I was with a couple of people on 3 who had full 4G signal but no connectivity so am pretty sure it’s not my device, if that helps any!! Thanks

  • matthewthowells hi i’m matthew (@matthewthowells) reported from Cardiff, Wales

    @ThreeUK @ThreeUKSupport I don't usually have good experiences with customer support calls, but tonight's call was one of the best I've had. Finally, staff that I can clearly hear and understand. Unfortunately I am moving on from Three but your staff tonight were excellent. 👍

  • RosskoKeniston Rossko 👉👉 (@RosskoKeniston) reported from Porth, Wales

    @ThreeUKSupport I'm nearing the end of a two year contract! I don't live in a great signal area unfortunately, calls tend not to reach my phone at home unless I have the WiFi on. I'm definitely not complaining, there are huge benefits to Three, InTouch was literally a lifesaver a while back!

  • RosskoKeniston Rossko 👉👉 (@RosskoKeniston) reported from Porth, Wales

    This may be something that only affects me but it's hugely unfortunate @ThreeUK are discontinuing their Three In Touch app. I don't have that great a signal in my house and being able to make calls and text over WiFi was a massive benefit. Arg.

  • thisisjmx James Vincent 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Dinas Powys, Wales

    This is the worst rip-off ever. £19.09 for calling @parcelforce on their 09 number at over £3 a minute. + The expensive access charge from @ThreeUK didn't help. There was no 08 or 03 number as an option. @Ofcom needs to address this issue & Parcelforce needs to kill the 09 num:

  • itzonlymee AR (@itzonlymee) reported from Bridgend, Wales

    Disgraceful service @ThreeUKSupport for a young person earning a minimum wage and depending on DD going out on time 😡

  • bethjx_ вeтнαn (@bethjx_) reported from Pontypridd, Wales

    @ThreeUKSupport 😂😂 am already with you.. just waiting to upgrade in September hopefully the iPhone 8 will go down a bit

  • PickfordRob Rob Pickford (@PickfordRob) reported from Cardiff, Wales

    @ThreeUK fantastic customer service from the Cardiff store today 😀👏👏👏👏👍thanks

  • MissEmmaHarris Emma Harris (@MissEmmaHarris) reported from Cardiff, Wales

    @ThreeUKSupport It would make sense for the offers on my upgrade portal to reflect this then. Your existing customer offers are all more expensive than new customer offers. Shouldn't have to spend time on the phone, should be able to do online!

  • venal_atomica MJ Atkins (@venal_atomica) reported from Cardiff, Wales

    After the failed upgrade debacle @ThreeUK also managed to fail to cancel the upgrade meaning I'm still on a plan for an upgrade I cancelled and supposedly own a phone I never received and am now being passed around departments whilst fighting with my anxiety. Cheers, three.

  • venal_atomica MJ Atkins (@venal_atomica) reported from Cardiff, Wales

    Been a happy customer of @ThreeUK for just over two years... then it came to upgrade time and I have received the worst service I have ever experienced from a company. Great company until they make a mistake and make no effort at all to fix it.

  • venal_atomica MJ Atkins (@venal_atomica) reported from Cardiff, Wales

    @ThreeUKSupport I've already spoken to your customer service team twice and they are no help. I will be calling again later and if they are no help again I will be terminating my contract with three as your customer service is abysmal.

  • Andyfraser86 Andrew Fraser (@Andyfraser86) reported from Penmaen, Wales

    @ThreeUK has the worse customer service in the world

  • SarahLouise4U Sarah-Louise (@SarahLouise4U) reported from Cardiff, Wales

    @ThreeUKSupport Forget it. No help at all.

  • SarahLouise4U Sarah-Louise (@SarahLouise4U) reported from Cardiff, Wales

    @ThreeUKSupport Was passed around and eventually customer liaison called me but I've been going round in circles since 11am. Least I know not to renew my contract in March

  • SarahLouise4U Sarah-Louise (@SarahLouise4U) reported from Cardiff, Wales

    @ThreeUKSupport I'm not dealing with them again. They were rude and unhelpful last time it ended up going through 3 complaint procedure.

  • SarahLouise4U Sarah-Louise (@SarahLouise4U) reported from Cardiff, Wales

    @ThreeUKSupport I have two contracts with 3 and one of them, the phone is faulty. Trying to get it sorted for repair is proving impossible. Been passed pillar to post today. I don't want to speak to Samsung directly as they were really unhelpful last time and went through a big complaint

  • SarahLouise4U Sarah-Louise (@SarahLouise4U) reported from Cardiff, Wales

    @ThreeUKSupport Just wondering why it's such a mission to get any help from a network I pay so much money to every month

  • KevinGreer365 Kevin Greer (@KevinGreer365) reported from Cardiff, Wales

    Hi @ThreeUK, dealing with your “customer retention” team just now has left this long standing, loyal Three customer feeling very unvalued. Looks like I’ll be taking my business (and that of my 2 children) elsewhere. 😒

  • JamieMorgan1987 Jamie (@JamieMorgan1987) reported from Cardiff, Wales

    @ThreeUKSupport Advised nothing I asked to speak to a manager they said he’s in a meeting he will call me back and hang up very professional

  • JamieMorgan1987 Jamie (@JamieMorgan1987) reported from Cardiff, Wales

    @ThreeUKSupport I am getting no sense out of customer service when I ring up

  • JamieMorgan1987 Jamie (@JamieMorgan1987) reported from Cardiff, Wales

    @ThreeUKSupport I upgraded my contract but instead of just upgrading me you have taken a new contract out and been charging me 2 bills for the Past 2 months unprofessional by your employees and has a customer for 10years I am disappointed

  • JamieMorgan1987 Jamie (@JamieMorgan1987) reported from Cardiff, Wales

    @ThreeUK disgusting customer service 10years I been with your company #crap

  • Griswold32 Matt Sharples (@Griswold32) reported from Cardiff, Wales

    @ThreeUKSupport A couple of weeks ago at Wembley stadium, got to be honest you advertise as the network best for internet, but that's a bit of a stretch

  • TheEnbyperor 🎃🏳️‍🌈🎃SPOOQ (they/she)🎃🏳️‍🌈🎃 (@TheEnbyperor) reported from Cardiff, Wales

    @ameliaikeda @ThreeUKSupport Three, theres your problem.

  • adamdidcott Adam Didcott (@adamdidcott) reported from Cardiff, Wales

    @ThreeUK not happy, apparently have 3 bars of 4G signal but cannot get anything to load on the web. Switched on and off several times, no joy! Happens all the time and fed up with it! Luckily have found some stray Wifi signal now to send this! 😡

  • venal_atomica MJ Atkins (@venal_atomica) reported from Cardiff, Wales

    @ThreeUKSupport No support to help me upgrade unless I phone a number, which I've explained countless times isn't an option unless I'd like a panic attck... which I wouldn't. Really disappointed in the service.

  • Meehka Emma (@Meehka) reported from Cardiff, Wales

    .@ThreeUK Why do you have call centre advisors in your complaints department who refuse to allow you to speak to a supervisor? 7 phone calls in 3 days and still issues! Disgusting service! #threemobile

  • venal_atomica MJ Atkins (@venal_atomica) reported from Cardiff, Wales

    After years of happy service from @ThreeUK today they managed to alienate me completely whilst attempting to sort out my upgrade. Livid with the lack of understanding shown on live chat. I did want to stay with the network, now, not so much.

  • LornaDyer Lorna Dyer (@LornaDyer) reported from Cardiff, Wales

    @ThreeUKSupport Hi there,my contract ended in April this year and I’ve finally upgraded to a sim only the other day which is £16 a month but for some reason my bill will be £49 please help! I thought upgrading would change the price plan to £16 not go up?

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:
  • FabinhoMert Fabinho Mert #GTTO #JC4PM (@FabinhoMert) reported

    @ThreeUKSupport At a minimum I expect some form of discount to be applied to my account for lack of service for almost 3 weeks. This will go a long way to restoring some sort of faith in yourselves

  • FabinhoMert Fabinho Mert #GTTO #JC4PM (@FabinhoMert) reported from St Helens, England

    @ThreeUKSupport You need to own this and be truthful with your customers. I’m paying for a service I’m not receiving and im well within my rights to cancel. But I’m giving you the benefit of the doubt to try and explain please.

  • bradclarkuk Brad Clark (@bradclarkuk) reported from Poplar, England

    @ThreeUK @ThreeUKSupport @Three_Is_Bro was promised that my problems would be sorted when 5g comes. I was given a discount and told I could end my contract whenever I wanted and upgrade to 5g. Now the call centre - despite acknowledging that they can see this chat want to charge!

  • BurnsideKaren karen davies (@BurnsideKaren) reported

    @ThreeUK I should have feel at home, but had no service since landing in Cyprus yesterday please advise thanks

  • type__error Sophie Koonin (@type__error) reported

    @milesbxf @suhailpatel @Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff I used to have terrible problems with O2 around Victoria when I worked there - Victoria station was a dead spot - that's why I switched to EE. I'm switching back though so we'll see I guess!

  • adelmandani96 Adel Mandani (@adelmandani96) reported

    @ThreeUK I am still waiting for mobile service .

  • milesbxf Miles Bryant (@milesbxf) reported

    @suhailpatel @Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Just putting in a good word for O2 - rarely have problems with signal in London. I've not had to interact with support in 3 years so can't rate that, but guess that's a good thing in itself

  • ferretd69 Phil Davis (@ferretd69) reported

    @ThreeUKSupport @cassgomez Instead of this banal response, concentrate on improving your service. It is patchy and appalling at times.

  • benwood Ben Wood (@benwood) reported

    With the most data hungry mobile customers in the UK, #5G can’t come soon enough for @ThreeUK from a capacity & performance perspective. This 5G broadband solution is a first step, but getting 5G handsets into its users’ hands has to be the big focus going forward.

  • benwood Ben Wood (@benwood) reported

    Given @ThreeUK a pure play operator focused on mobile connectivity its unsurprising it's offering a disruptive #5G home broadband solution, particularly given it is able to leverage the former Relish assets that it had acquired.