3 (Three) Outage Report in Cathays, Cardiff, Wales
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Cathays, Wales
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Cathays and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (43%)
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Total Blackout (31%)
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Phone (17%)
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Wi-fi (6%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Cathays, Cardiff, Wales
The most recent 3 (Three) outage reports came from the following cities: Tonypandy, Cardiff, Cwmbran, Newport, Caerphilly, Risca and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Tonypandy |
Wi-fi | |
| Cardiff |
Phone | |
| Cwmbran |
Total Blackout | |
| Cardiff |
Phone | |
| Newport |
Phone | |
| Newport |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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3 (Three) Issues Reports Near Cathays, Wales
Latest outage, problems and issue reports in Cathays and nearby locations:
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abbie
(@abbie_hunt) reported
from
Cardiff, Wales
@ThreeUK I had to change my data to ‘3G’ as advised from your in store staff, because the network is so slow atm.
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Alun Thomas
(@alunT) reported
from
Cardiff, Wales
@ThreeUKSupport I’ve just had the worst #customerservice experience I have ever. My knowledge of your products and services was much better than your staff. Also, TV background noise made it hard to understand the Glasgow accent and adviser 2 spoke fast and did not listen 😡
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Simone Jasmine Jones
(@SimoneJonesx) reported
from
Alway, Wales
Imagine being a @ThreeUK customer with 2 contracts for years on end and being told to find another service provider because they can’t fix the masts in my area and then refuse to refund what I’ve paid off this mobile or even pay my upfront cost for my next phone 😡 #scabs
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@ThreeUKSupport Incredible customer service NOT!!!
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Shane
(@gingio) reported
from
Cardiff, Wales
@NathanWyburnArt @Apple I’m having a similar issue and @ThreeUK won’t do anything about it. They told me to download some app which won’t help anyway as it’s unknown caller. I think next step is I’ll be forced to change my number 😐
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Simone Jasmine Jones
(@SimoneJonesx) reported
from
Alway, Wales
@ThreeUKSupport You have lost me a customer as of today and my complaint is currently with the ombudsman. Your staff and managers are awful!
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Darío Gutier
(@Dariogutier) reported
from
Cardiff, Wales
@ThreeUKSupport Is the same whit whatever I do. Every area I’m going specially when is crowded around me. I have changed SIM cards, phone and the problem is still here
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Reece
(@reece_evans) reported
from
Weston-super-Mare, England
@ThreeUK why am I paying for a service that NEVER works at my house - BS494EQ
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Matthew J B
(@MatthewJB1978) reported
from
Cardiff, Wales
@SteffRidderwall @666hazard @chrisaarongrima @ChelseaFC @nikefootball @ThreeUK I don’t it just came up on my timeline and it looked awful just my opinion I’m sure some will like it
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Peter MacCabe
(@peterkin1010) reported
from
Barry, Wales
@DJAshBash @ThreeUKSupport ..a new chunk of 4G 1500mHz aka Ban.d 32. When they're actually commissioned the Three network has huge potential to deal with all these issues virtually overnight. Sadly they don't communicate the cause and ther solutions very well hence disappointed customers.
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@ThreeUKSupport Extremely annoyed with your service. Been a customer for many years and have two lines. Tried to upgrade and was told a price. I asked was there any upfront costs to be told no At the end of the call I was asked for £90. Livid and will be leaving
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Alun Thomas
(@alunT) reported
from
Cardiff, Wales
@ThreeUK I have just had the worst customer service experience I have ever had. My knowledge of your products and services was much better than your staff. Also, TV noise un background made it hard to understand the Glaswegian accent and adviser 2 spoke fast and did not listen 😡
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Peter MacCabe
(@peterkin1010) reported
from
Barry, Wales
@DJAshBash @ThreeUKSupport @VodafoneUK @ThreeUK I am also on Vodafone. And I would agree they now have overall a formidable network But they have less bandwith 5G than Three..50mHz as opposed to 140mHz so when Three eventually launch 5G 5G it'll be interesting how it all pans out.
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Christian Clark
(@christianfclark) reported
from
Cardiff, Wales
@ThreeUKSupport Have been with @ThreeUK for years and always been very happy with service. However since renewing to a 24 month contract and 5G getting turned on, my service has been absolutely terrible. Terrible or no 3G/4G, calls cutting out or failing. 1/2
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drunkmuppet
(@TrystanOwens) reported
from
Cardiff, Wales
@ThreeUKSupport can I make a complaint as recently you always seem to have problems in my area which is impeding my services.
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Peter MacCabe
(@peterkin1010) reported
from
Penarth, Wales
@PedroClarke1 @ThreeUK Sadly my Three is still crap where I've in Penarth. And it hasn't changed much in the centre of Cardiff either.
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@ThreeUK Extremely annoyed with your service. Been a customer for many years and have two lines. Tried to upgrade and was told a price. I asked was there any upfront costs to be told no At the end of the call I was asked for £90. Livid and will be leaving
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Christian Clark
(@christianfclark) reported
from
Cardiff, Wales
@ThreeUKSupport Yes I usually switch between when my 4G struggles. My calls have been dropping and not working properly too though in a variety of locations.
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Peter MacCabe
(@peterkin1010) reported
from
Barry, Wales
@DJAshBash @ThreeUKSupport I'm a Three user and have had experience of both good and bad network in and around the Cardiff area. What Three are stating is true but it's taking longer than they planned originally. Three have the largest 5G bandwidth allocation of all the UK networks plus they also have..
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Darío Gutier
(@Dariogutier) reported
from
Cardiff, Wales
@ThreeUKSupport Yeah and the problem was still there, my phone was changed because apparently was the phone and the problem is still here! It’s been 2 years contract in hell!! I can’t wait to finish it
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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🏳️🌈🏳️🌈Simon Winstanley 🇬🇧🏴
(@Winclouduk) reported
from
Maidstone, England
@ThreeUKSupport Thanks for quick reply. There is a few popular attractions around here and they will have the same issue. It’s strange that mobile networks have monopolised on this fact :-(
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adenleigh
(@DavidBl91083001) reported
@ThreeUKSupport And I can’t even get on that! Why because I don’t know any of my answers!!!!! I’m at the end of my long tether on this. I’ve stopped my direct debit when I realised you were still taking money now you have the cheek to say my accounts in arrears. Never again Three!
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Colin Greene 💙🇺🇦
(@ColinGreene3) reported
So with no answer from @ThreeUK @ThreeUKSupport I'm seeking a new provider, had enough excuses with network drop-outs, poor performance and UK coverage
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Fernando
(@fportac) reported
@ThreeUK About EU roaming: I cannot remember when my account was renewed or upgraded, so I cannot work out if I can data roam in the EU within my allowance. Can’t see this info in my account. Please help
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Nick Joyner
(@NickJoynerUK) reported
@bt_uk Thanks for the responce Elaine. This is a BT mobile issue with no data service. Contacted your support and was told this isn't going to be sorted any time soon and buy yourself a pay as you go sim card from the @ThreeUK network?? May be time for me to move away from @bt_uk
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James
(@jameskimble1900) reported
@ThreeUKSupport I just got my 4G+ home broadband today and tested the speeds and it's more like 1 - 2 mbps download rather than the promised 100 - 600mbps. My hub is also showing red for LTE strength but on using the coverage checker it should be 'very good service'. Please help!
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Calligrafix
(@Calligrafixx) reported
@ThreeUK you have the worst customer service ever!! All I need is the proof of usage for my phone that got stolen and I’ve been requesting it since 14th May!!!
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Mendez
(@JoelDMendez) reported
@ThreeUK's internet is actually atrocious... My phone can take two sim cards so I've put a GiffGaff sim in and started using their internet to see if that is better, it's great! I can never get signal anywhere with 3. I've been with them over 10 years, definitely leaving now.
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Isaac Wabenzy
(@IsaacLarseyuk) reported
@ThreeUKSupport @ThreeUK Are you aware there is network issues in the Warlingham area ? 4G, 5G not working. Phone calls disconnect intermittently. I'm working from home but for last 2hrs I haven't been able to work due to this outage. How long will it take to get it resolved?
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m savage
(@msavage16071557) reported
@ThreeUKSupport Is it possible to get Danni Social Media Team Leader to contact me. She seemed to really want to help with my 3 month old network problem, but haven’t heard anything for a while