3 (Three) Outage Report in Cathays, Cardiff, Wales
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Cathays, Wales
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Cathays and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (54%)
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Phone (19%)
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Total Blackout (15%)
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Wi-fi (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Cathays, Cardiff, Wales
The most recent 3 (Three) outage reports came from the following cities: Pontypridd, Cardiff, Tonypandy, Newport and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Phone | |
| Cardiff |
Internet | |
| Tonypandy |
Internet | |
| Newport |
Internet | |
| Newport |
Phone | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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3 (Three) Issues Reports Near Cathays, Wales
Latest outage, problems and issue reports in Cathays and nearby locations:
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Reece
(@reece_evans) reported
from
Weston-super-Mare, England
@ThreeUK why am I paying for a service that NEVER works at my house - BS494EQ
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport I have been trying to cancel my mobile broadband contact for the last few days whilst still in cooking off period, however every time I’ve got through I have been told their system is down. How can I cancel within this period if I can’t get through? #threeuk
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport how long are you customer service systems going to be down? 3 days now I have been trying to speak to somebody to cancel my contract and 3 days I’ve been told system is down. #three #network #shitcompany
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Matthew J B
(@MatthewJB1978) reported
from
Cardiff, Wales
@SteffRidderwall @666hazard @chrisaarongrima @ChelseaFC @nikefootball @ThreeUK I don’t it just came up on my timeline and it looked awful just my opinion I’m sure some will like it
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUK @ThreeUKSupport worse company I’ve ever had to deal with. Trying to cancel is a nightmare. Just cancel my contract useless ***** 😡
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@ThreeUK Extremely annoyed with your service. Been a customer for many years and have two lines. Tried to upgrade and was told a price. I asked was there any upfront costs to be told no At the end of the call I was asked for £90. Livid and will be leaving
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport TA8 2SE, I bought MiFi with 30 day contract and the coverage in this area is awful. I will be cancelling and going with another provider.
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Shane
(@gingio) reported
from
Cardiff, Wales
@NathanWyburnArt @Apple I’m having a similar issue and @ThreeUK won’t do anything about it. They told me to download some app which won’t help anyway as it’s unknown caller. I think next step is I’ll be forced to change my number 😐
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Simone Jasmine Jones
(@SimoneJonesx) reported
from
Alway, Wales
@ThreeUKSupport You have lost me a customer as of today and my complaint is currently with the ombudsman. Your staff and managers are awful!
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Alun Thomas
(@alunT) reported
from
Cardiff, Wales
@ThreeUKSupport I’ve just had the worst #customerservice experience I have ever. My knowledge of your products and services was much better than your staff. Also, TV background noise made it hard to understand the Glasgow accent and adviser 2 spoke fast and did not listen 😡
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Simone Jasmine Jones
(@SimoneJonesx) reported
from
Alway, Wales
Imagine being a @ThreeUK customer with 2 contracts for years on end and being told to find another service provider because they can’t fix the masts in my area and then refuse to refund what I’ve paid off this mobile or even pay my upfront cost for my next phone 😡 #scabs
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
Wow @ThreeUK @ThreeUKSupport is such a poor company!! Awful service and the customer service is the worst I’ve ever dealt with. I will never deal with these ever again!!
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abbie
(@abbie_hunt) reported
from
Cardiff, Wales
@ThreeUK I had to change my data to ‘3G’ as advised from your in store staff, because the network is so slow atm.
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@ThreeUKSupport Extremely annoyed with your service. Been a customer for many years and have two lines. Tried to upgrade and was told a price. I asked was there any upfront costs to be told no At the end of the call I was asked for £90. Livid and will be leaving
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUK I need to cancel because signal is ****.
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Alun Thomas
(@alunT) reported
from
Cardiff, Wales
@ThreeUK I have just had the worst customer service experience I have ever had. My knowledge of your products and services was much better than your staff. Also, TV noise un background made it hard to understand the Glaswegian accent and adviser 2 spoke fast and did not listen 😡
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@ThreeUKSupport Incredible customer service NOT!!!
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drunkmuppet
(@TrystanOwens) reported
from
Cardiff, Wales
@ThreeUKSupport can I make a complaint as recently you always seem to have problems in my area which is impeding my services.
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Peter MacCabe
(@peterkin1010) reported
from
Penarth, Wales
@PedroClarke1 @ThreeUK Sadly my Three is still crap where I've in Penarth. And it hasn't changed much in the centre of Cardiff either.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport I’ve been on phone for an hour, and On live chat. It’s useless. Rubbish company and customer services is a joke
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Mihail
(@DanMihail23) reported
@ThreeUKSupport Most of the problems are in bs34 5,bs34 6, where was no trouble before with losing signal but last 3 days not much or at all , BS70QE bs70 all área no signal bs32 9 bs32 0 all bs16 1 BS5 0UU
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Colin Burn-Murdoch
(@colinbm) reported
@ThreeUKSupport That’s not an issue. I have a local sim for calls/data/everything. I just need to be able to receive text messages for 2FA. I can’t even log into my bank account. I get that there’s a fair use policy for overuse of roaming/allowance, but completely cutting service is a bit much
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Jo Parsons (Deeley)
(@beanies_mum) reported
@ThreeUK @ThreeUKSupport we are a bustling tourist centre yet still only offered 3G with no plans to improve. Village down the road with 500 residents get 4G. EE offer all customers in my area 4G. It’s a bit disheartening when you see the improvements being offered elsewhere
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Colin Burn-Murdoch
(@colinbm) reported
@ThreeUKSupport Note, my wife’s account, which never used the roaming data so didn’t get flagged up and blocked, is still going fine after the same time.
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Sara Clifford-Gray
(@bookmadmum) reported
@ThreeUK I am no longer with your network so why do you insist on calling me twice a week to ask me if I want to come back? The fact that you hound me with phone calls doesn’t make me want to return - I’ll stick with @Giffgaff thanks as they leave me alone and don’t harass me
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Colin Burn-Murdoch
(@colinbm) reported
@ThreeUKSupport It’s an older one. I got messages saying that only 2 months of roaming was allowed, but I assumed that was to do with the “feel at home” allowances, which I figured was fair, not that all service would be disconnected. I don’t think anything said to contact you if away longer.
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Rachel Lofthouse
(@RJLofty) reported
@ThreeUKSupport Ok, would it be possible to cancel the new sim as I don’t want 2 separate contracts? The process was not made clear and it should not have allowed the order to go through if it wasn’t possible. At no point have I had any comms from Three advising of an issue with the order.
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Ret the Folf
(@retsplines) reported
@p0welly @ThreeUK Also for *ages* their network name on Wi-Fi Calling was “Three WiFi Calling”. Which was a) pedantically incorrect (it’s Wi-Fi), but most annoyingly b) WAY TOO LONG. It triggered a scrolling animation on iOS to show the whole name which was very distracting.
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Colin Burn-Murdoch
(@colinbm) reported
@ThreeUKSupport Ok. Seems absurd but ok. This combined with the loss of feel at home for future (short term) trips will mean a reassessment of which service I use. Not sure if it’s common practice across the board, but I’ll be investigating. 😔
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Nick The Greek
(@Noseyaintya69) reported
@ThreeUKSupport Offer no support at all useless. #Three