3 (Three) Outage in Merthyr Tydfil, Wales

@ThreeUK absolute joke of a customer service team, doing work in the area that ended a week ago to make my services better apparently, now I have no reception at all and £150 a month goes from our household to you cretins

@ThreeUKSupport hi I still have issues today with my phone are they doing work again today. CF42 6lb :(

@ThreeUKSupport hi is work happening again today here as I've lost signal. CF42 6lb

@ThreeUKSupport Thanks for letting me know, when I rang three earlier they said no work was happening which made me panic thinking my phone was broken :(

@ThreeUKSupport hi I have no signal at the moment and I was wondering if there was any maintenance going on here. Cf42 6lb

@ThreeUK @ThreeUKSupport Haven't had any service at all since yesterday and still nothing, with a business to run.....

@ThreeUK network down after I ios update overnight #threedown

@ThreeUK My service has been fine. My husbands on the other hand has been non-existent since last night.

@ThreeUKSupport No improvement after a restart and I tried 3 different phones so I know it’s not my phone. The phone is on 3G most of the time anyway and it is around the same speed as 4G. The signal is absolutely terrible.

@ThreeUKSupport Been through this, you won’t check as it’s a business account and the business team never follow up. 2 years ago Caerphilly had around 40mb down now it’s about 4mb down and no one there seems bothered.

@JohnDubyaUK @ThreeUK Yeah they’re all in such a rush to get 5G out, they just seem to have given up on trying to get 4G sorted out. At least show me I’ve got a crap signal, don’t pretend it’s all full speed and awesome.

@ThreeUKSupport They said wait a week and try again, and it’s still horrendously slow.

@ThreeUKSupport This was in CF83 1XP and it’s been terribly slow for months now.

@ThreeUKSupport I'm nearing the end of a two year contract! I don't live in a great signal area unfortunately, calls tend not to reach my phone at home unless I have the WiFi on. I'm definitely not complaining, there are huge benefits to Three, InTouch was literally a lifesaver a while back!

This may be something that only affects me but it's hugely unfortunate @ThreeUK are discontinuing their Three In Touch app. I don't have that great a signal in my house and being able to make calls and text over WiFi was a massive benefit. Arg.

@ThreeUKSupport 😂😂 am already with you.. just waiting to upgrade in September hopefully the iPhone 8 will go down a bit

@ThreeUKSupport I ported a couple of phones to a new network - your online system advised me there would be nothing further to pay. I am then sent 2 invoices - 1 in credit but the other with a balance - I was charged a cancellation fee on only one account despite being told there was no fee.

Not that @ThreeUK will answer or help me as they don't seem to like sorting problems. Only reply to comments praising them.

@ThreeUK I need to cancel my contract. ASAP, Ive been on the phone for over two hours... TWO HOURS, come on like? That is a joke! I got onto the chat to talk to someone and have just been disconnected after speaking with who ever to be told I was being transferred.

@ThreeUKSupport customer service has gone downhill massively. V disappointing experience with your reps tonight. New slogan should be - Use 3, get treated like a number. ThanksErmNot

@ThreeUK all these fancy advertisements. Unfortunately I will be leaving your network as I was promised a sim only upgrade to handset but after 12 months of paying £100 a month and now I'm told I can't upgrade. #notgood

@ThreeUK just wanted to thank you for my fourth abusive call from the rude bullies you employ to harass people into handing over money not owed to you. It seems the hour I spent trying to resolve this was wasted as instead of the promised escalation call, I just get this.

@ThreeUKSupport Ive spoken to customer service and finance. They never even offered to let me talk to collections.

@ThreeUKSupport my 4G is not working in CM11NU area. Has been on and off working all week. 3G is very slow also

@ThreeUKSupport Hi there, I am having issues accessing my three 5g router. The certificate has been revoked meaning I need to do some dodgy workarounds to get on there; problem is now I need to get on there to get my SMS OTP for my three account.. so I am blocked getting support

@ThreeUKSupport Still not working 🙁