3 (Three) Outage in Merthyr Tydfil, Wales

@ThreeUK absolute joke of a customer service team, doing work in the area that ended a week ago to make my services better apparently, now I have no reception at all and £150 a month goes from our household to you cretins

@ThreeUKSupport hi I still have issues today with my phone are they doing work again today. CF42 6lb :(

@ThreeUKSupport hi is work happening again today here as I've lost signal. CF42 6lb

@ThreeUKSupport Thanks for letting me know, when I rang three earlier they said no work was happening which made me panic thinking my phone was broken :(

@ThreeUKSupport hi I have no signal at the moment and I was wondering if there was any maintenance going on here. Cf42 6lb

@ThreeUK @ThreeUKSupport Haven't had any service at all since yesterday and still nothing, with a business to run.....

@ThreeUK network down after I ios update overnight #threedown

@ThreeUK My service has been fine. My husbands on the other hand has been non-existent since last night.

@ThreeUKSupport No improvement after a restart and I tried 3 different phones so I know it’s not my phone. The phone is on 3G most of the time anyway and it is around the same speed as 4G. The signal is absolutely terrible.

@ThreeUKSupport Been through this, you won’t check as it’s a business account and the business team never follow up. 2 years ago Caerphilly had around 40mb down now it’s about 4mb down and no one there seems bothered.

@JohnDubyaUK @ThreeUK Yeah they’re all in such a rush to get 5G out, they just seem to have given up on trying to get 4G sorted out. At least show me I’ve got a crap signal, don’t pretend it’s all full speed and awesome.

@ThreeUKSupport They said wait a week and try again, and it’s still horrendously slow.

@ThreeUKSupport This was in CF83 1XP and it’s been terribly slow for months now.

@ThreeUKSupport I'm nearing the end of a two year contract! I don't live in a great signal area unfortunately, calls tend not to reach my phone at home unless I have the WiFi on. I'm definitely not complaining, there are huge benefits to Three, InTouch was literally a lifesaver a while back!

This may be something that only affects me but it's hugely unfortunate @ThreeUK are discontinuing their Three In Touch app. I don't have that great a signal in my house and being able to make calls and text over WiFi was a massive benefit. Arg.

@ThreeUKSupport 😂😂 am already with you.. just waiting to upgrade in September hopefully the iPhone 8 will go down a bit

@ThreeUK has the worse customer service in the world

@ThreeUKSupport is there any problem with the Wuntu app at the moment. I’ve been trying to use it for the last couple of days but I keep getting a no connection error (when I have a connection)

@ThreeUKSupport I advised you yesterday that I wished to cancel. I have now cancelled the direct debit. If I owe anything, do advise me in triplicate, repeatedly (as I have had to advise you that I am leaving) and when my system returns, I will look into it.

@ThreeUKSupport currently on unlimited sim only plan which is increasing again £21.05. Found exactly same plan with you for £16 customer service unable to help ‘switch’ (to that same plan just less £££) #confussed 🤔

@ThreeUKSupport It's not good service that I've had to buy my own router as the supplied one doesn't work! Internet access is a critical service, not having access to support isn't great to be honest :(

@tonytwelvetoes @ThreeUKSupport Ring this number after issues on live chat I was given this number when I got through. 0800 033 8013

@Elle_Byn @ThreeUK Customer service at this place is shocking!!!

@ThreeUKSupport I have an online meeting to join on Monday at 12.and I better have signal

I returned to Twitter after several years away just to let @threeUK know that their customer service and technical support is horrendous.

@ThreeUKSupport please someone help me three is the worst company!! My phone has been cut off for three day’s. I’ve not been able to make any calls, chat services if off constantly having technical issues and no customer telephone service. WHAT THE HELL IS THIS

@ThreeUKSupport Got new SIM - eventually. Dongle still not working unable to get through on phone or chat. Heading for 3 months without Dongle working. Please send a new one as promised. Mohd - We will check after this and if you still face the issues then we will replace the dongle as well.

@ThreeUKSupport Yes looks like your ‘geeks at work’ is also working from home or rather not at all. After 10yrs this is the reward to be a customer