3 (Three) Outage in Normanton, City and Borough of Wakefield, England

128 256 37 complaint reference number @EE the behaviour from your agent was ridiculous she cane across very challenging difficult and told a lie or 2 about subject access requests and did come across patronising. @O2 @ThreeUK will be considering a move now after speaking to EE.

@ThreeUKSupport please can you tell me why my network is so slow I only have 1 bar for reception and my 4g is not loading I am using to switch to 3 g and that is poor. I work for the NHS and am working remotely and need my phone to contact employees. Please can you let me know.

@ThreeUKSupport I was told last time it was network congestion - too many people in one place. I was offered a discount last month. They couldn't commit to whether there would be improvements for this month. I'm leaving for this reason. No improvements. No service. Not good enough.

@ThreeUKSupport Theres no point. You ask this every time. I've complained several times. It's not changed or improved. I give a postcode, you confirm there are issues, recommend I use wifi or drop to 3G (not the 4G service I pay for). It would be better to let people know when it will be fixed.

I hate being with @ThreeUK the worst network provider I've ever been with

@Wilko_UK @ThreeUK @ThreeUKSupport @Three_Is_Broken Hi, it does pop back now and again and it's been hard reset a few times without it restoring things - I'm blighted with an underlying network issue apparently. Currently using 3G anyway.

@ThreeUKSupport I've been having issues for about 6 months, your network status page confirms you know there's an issue and have for ages. It's been reported, formal complaints made. Hopefully ending contract next week, you failed me and I had to pay you to do it.

My @ThreeUK signal is always really bad in Leeds. 😡

@ThreeUKSupport Good afternoon. I sent a DM regarding and issue with my phone. Could someone please get back to it. Thanks

@aisha05920164 @ThreeUKSupport Willing to bet they tell you it’s a local problem. Only short term and that 3G is the saviour!

@Three_Is_Broken @paulwilliamsonx @ThreeUKSupport Sorry about your signal issues - but I’m afraid the current precipitation is the wrong kind of rain!

@Three_Is_Broken @ThreeUKSupport @paulwilliamsonx That was my issue for months. If they had told me there was an issue I could have worked with it.

@Three_Is_Broken @ThreeUKSupport @paulwilliamsonx Words can’t describe how much bad feeling I have towards the company.

@ThreeUKSupport @OnlyDancer Someone else being advised to switch to 3G Time to admit you have a problem and stop lying through your teeth. Shameless shambolic charlatans.

@ThreeUKSupport @paulwilliamsonx Another local issue

@ThreeUKSupport @natedog_1980 Oh look. Another localised issue with 4G. When are @ThreeUKSupport going to grow a pair and admit they have a National 4G issue you it’s abused customers. Time to stop being shambolic charlatans.

@ThreeUKSupport @ciaranphillips Don’t listen to them. By suggesting that the fault is a local one and that 3G is a ‘fix’ they are abusing your trust as a customer. You need to avoid any further dealings with these shambolic charlatans.

@ThreeUKSupport So tell me. Why are you lying to customers that 4G outages are local problems, convincing people to turn off 4G and switch to 3G is a terrible solution - which you seem to be proud to have ‘fixed’ @ThreeUK Trule are a set of shambolic charlatans

@ThreeUKSupport @aisha05920164 Three are a joke. They lie, break promises and do not care about their customers. I would advise anyone and everyone to avoid dealing with this set of shambolic charlatans. Do not believe when they tell you that turning off 4G is the answer to your problems. It’s just a lie.

@ThreeUKSupport Hi, On web chat, it was about poor and bully service in your Castleford store when we called in to see about a new contract. Your customer complaints dealt with it. Your colleague said someone would sort out a new deal. Thanks.

Spent most of the day trying to sort out a continuation of our @ThreeUK mobile contract. Got extremely bad service in the Castleford store, walked out after the supervisor/manager tried to bully us into a worse contract. Complained to @ThreeUK. Still no better contract offered.

Here’s hoping that in 2020 @ThreeUK sort out their terrible 4G in leeds. So so bad.

@ThreeUKSupport Your service status page has said there's an issue in the area for months, seems you aren't bothered about fixing it.

@andrewjohnys @ThreeUKSupport @ThreeUK I’d be careful. They won’t think twice about screwing your credit rating up! But if you phone and shout loud enough they’ll either let you leave or give you huge credits. They know it’s broken - just won’t publicly admit it.

@formerlyEddie @Three_Is_Broken @ThreeUK As a customer of ten years I can highly I recommend leaving now. The nice lady in the Three store basically confirmed that until 5g is finished the service will be awful. That’s the middle of next year!!

@Three_Is_Broken @ThreeUK @ddyson3 We’d all have much more respect for you if you admitted there’s an issue publicly. Might even have made me keep my four accounts with you after 10 years of loyalty.

So @ThreeUKSupport @ThreeUK are in the habit of lying to customers it would appear. As a customer of 10 years I’d expect more from them.

@ThreeUKSupport Charley, please read through the thread. This is not a complaint about the outage from a couple of weeks ago. I was merely stating that I only started noticing the issue I've been having (see my initial screenshot right at the start) since that outage happened.

@ThreeUKSupport I'm in the city centre every weekday. That postcode I gave is just for a Greggs. It doesn't happen every day but I only started noticing it after that 24 hour outage you had not long back.

@ThreeUK #threeuk I’ve never experienced a company so bad in my life, on the phone since 1pm & finally get through to the complaints team who made no sense & was so rude, then said I’m cutting the call. Rang back & was informed she needed to leave as she’d gone over her shift 🤬

@ThreeUK My network still coming and going all day today!! I am not too bothered about that until I need internet for my bus ticket!!! #fixit please!

@ThreeUKSupport hey Three when will you add cellar support for the Apple Watch. I’ve been waiting for ages and might have to look elsewhere soon if there is no updates. 🤨

@ThreeUKSupport what is wrong with your network tonight. Cant get any signal

@AmandaMoyoXO @ThreeUK I was gonna get my iphone11 pro max with them until I saw you going on about how crap they are 😭 EE it is !!

Worst mobile network @ThreeUK :)

@ThreeUK @ThreeUKSupport still, after years of promises that the problem is being looked at, the data rate in Leeds Centre is non existent. My phone is unusable without WiFi for 8 hours a day. I've resorted to using @VodafoneUK. I've still almost another year of my contract 😡

@ThreeUKSupport Nothing happens, shows all the correct carrier settings in settings but doesn’t show three in the top bar, and I get no signal. I can’t call three from it either :(

@ThreeUK worst customer service I’ve ever encountered place an order for a new contract yesterday morning as well as paying 49 quid up front and 3 separate people I’ve spoke to haven’t a clue when my phone will be delivered after I was told it would be here today

@ThreeUKSupport Once it has been dealt with, my mum will be leaving Three as the whole incident has been ridiculous.

@ThreeUKSupport I needs to speak to an adviser as I have an issue with my sim only contract.

@ThreeUKSupport Basically this is only the tip of the iceberg and I have to resort to twitter to get some service. My phone cannot ring in or out after an iOS update. The phone cannot be repaired only replaced say Apple!

@ThreeUK So your three customer service in trinity Leeds is the worst I have ever come across...and then to find out I have possibly been miss sold a contract wow bring on customer service on Monday! So much for customer loyalty...

looks like @threeuk is down here in Leeds I'm on @iD_Mobile_UK and there's no mobile data although calling seems ok #ThreeDown

@ThreeUKSupport LS1. @oneplus 5. I've got friends on iPhones with the same issues..

Can't believe I have had to buy a @ThreeUK WiFi hotspot to use my phone @LUFC Come on @BTCare get the signal sorted!

@ThreeUKSupport there’s been issues in the area for over 8 weeks...

@ThreeUKSupport The network issues in LS6 4RG still haven’t been fixed when I was told 2 weeks ago they would be. Had no service since October.

@ThreeUKSupport 4g and also only have 1 bar or signal or none. in leeds and busy areas my phone just doesn’t connect at all

@ThreeUKSupport my signal is also very weak when in leeds city centre areas. LS1 4AJ

I believe O2 being down is linked to my Amazon seller app acting funny today, my Utilities company sending my an email every quarter hour or so. Even though my phone and tablet have received solid service from @ThreeUK all day so my work has been kept up because of them.

@RevMthrSamantha @ThreeUK Thanks. My speed test results are really good (for rural 4G), both down and up, but lots of websites are struggling. I was thinking it might be the servers themselves getting clogged.

@tammy2k @ThreeUKSupport @VodafoneUK @O2 O2 is appalling, i was on Vodafone previously and had no issues, really regret switching to o2

Just had an online chat with @ThreeUKSupport then my case was escalated to the Customer Relations Team and I was in a queue of 80, which is fine but then I got cut off which was not fine. I’m fully aware everyone is struggling in this current crisis but this is poor service.

@ThreeUK when are yous sorting the signal out in the Liverpool L4/L5 area I'm paying 65 pound a month and can't even use my phone it's an actual joke

@ThreeUK ur signal is absolute atrocious

@ThreeUKSupport Kim,I pay 3 so you need to be accountable & take ownership for the service you provide.Don’t pass the buck!You have access to my bill which is due on the 8th.Confusing call charges😡I tried 3 chat and they don’t have access to bills. A bit groundhog, going round in circles here!

@ThreeUKSupport Hi, no problem, I understand! The first £10 had to be added when I bought the phone online (phone was £139.99, then had to add £10 minimum to complete transaction). That didn't work, so had to add another £10 to activate it, which has gone out of my account.

Hey there @ThreeUK @ThreeUKSupport!! I am experiencing low wifi connection at home. Tried to call 333 but call was ended saying I can get help via the app. Tried this yesterday already, being told to switch off and on the device. Now, I am not able to load a single web page.

@ThreeUK @ThreeUKSupport if I wanted shit apps like wish or some bingo bollocks or words 2 shot on my phone I'd have installed them myself - I don't need you software update installing this **** for me 🤬🤬🤬🤬🤬😡😡😡😡

@ThreeUKSupport It’s the router I bought from you, Huawei B535 4G router. I’ve had a web chat, I’ve had tech support, and I’ve even had credit on my account for the inconvenience. Yet, it’s still so poor! I’m considering spending £100 on a new router & putting the SIM Card in! 😠