3 (Three) Outage in Dewsbury, Kirklees, England

After 10 or so years on @ThreeUK, I've finally left. It was so good in the beginning, but after nearly 2 years with lack of signal and frustration with them, it left me no choice but to leave. Now back to my childhood network....Hello @O2.

After 10 or so years on @ThreeUK, I've finally left. It was so good in the beginning, but after nearly 2 years with lack of signal and frustration with them, it left me no choice but to leave. Now back to my childhood network....Hello @TheO2.

@ThreeUKSupport Charley, please read through the thread. This is not a complaint about the outage from a couple of weeks ago. I was merely stating that I only started noticing the issue I've been having (see my initial screenshot right at the start) since that outage happened.

@ThreeUKSupport I'm in the city centre every weekday. That postcode I gave is just for a Greggs. It doesn't happen every day but I only started noticing it after that 24 hour outage you had not long back.

@ThreeUKSupport This is pathetic, my complaint is about being unable to contact you by phone and not being prepared to waste even more time queuing so you suggest... I phone you. Please will you DM me and I will give you my number for someone to call me. Take some ownership and sort it out.

@ThreeUKSupport Reece, you have ignored my whole complaint. Could I ask you re-read the tweets. This is utterly embarrassing how you are handling this, please can you get someone to deal with the complain. I’d suggest someone phoning me. You can do me for my number.

@ThreeUKSupport Can't get through on 333, Live Chat disabled, no option to log a complaint as required by Ofcom, will try writing you a letter tomorrow or failing that smoke signals. Over 10 years as a loyal customer to be treated like this.

@ThreeUK #threeuk I’ve never experienced a company so bad in my life, on the phone since 1pm & finally get through to the complaints team who made no sense & was so rude, then said I’m cutting the call. Rang back & was informed she needed to leave as she’d gone over her shift 🤬

@ThreeUK My network still coming and going all day today!! I am not too bothered about that until I need internet for my bus ticket!!! #fixit please!

@ThreeUKSupport hey Three when will you add cellar support for the Apple Watch. I’ve been waiting for ages and might have to look elsewhere soon if there is no updates. 🤨

Three UK customers left without data after network failure - doesn’t seem that serious @ThreeUKSupport #threedown

@ThreeUKSupport any Issue in BD6 no service

@ThreeUKSupport what is wrong with your network tonight. Cant get any signal

@AmandaMoyoXO @ThreeUK I was gonna get my iphone11 pro max with them until I saw you going on about how crap they are 😭 EE it is !!

Worst mobile network @ThreeUK :)

@ThreeUK Has got to be the most painful customer service to deal with!!! 😡😡

@ThreeUKSupport It keeps wanting to 'activate' it yet won't connect to any network, both Wi-Fi & mobile, in order to let me connect to iTunes to do this. All they offered in store was a much more expensive contract at £51pm, not the shiny upgrade I was promised last year

@ThreeUK @ThreeUKSupport still, after years of promises that the problem is being looked at, the data rate in Leeds Centre is non existent. My phone is unusable without WiFi for 8 hours a day. I've resorted to using @VodafoneUK. I've still almost another year of my contract 😡

@ThreeUKSupport is it just me or does your network seem really slow over the last week. I’ve been Scotland, Birmingham and London. So pretty much all over the country and it’s been slow everywhere. Do you have an issue.....

@ThreeUK is it just me or does your network seem really slow over the last week. I’ve been Scotland, Birmingham and London. So pretty much all over the country and it’s been slow everywhere. Do you have an issue.....

@ThreeUKSupport Nothing happens, shows all the correct carrier settings in settings but doesn’t show three in the top bar, and I get no signal. I can’t call three from it either :(

@ThreeUK worst customer service I’ve ever encountered place an order for a new contract yesterday morning as well as paying 49 quid up front and 3 separate people I’ve spoke to haven’t a clue when my phone will be delivered after I was told it would be here today

@ThreeUKSupport i'm having issues with my data again (for the the second time this month), my data literally just isn't working or connecting to the internet at all

@ThreeUKSupport I needs to speak to an adviser as I have an issue with my sim only contract.

@ThreeUKSupport Basically this is only the tip of the iceberg and I have to resort to twitter to get some service. My phone cannot ring in or out after an iOS update. The phone cannot be repaired only replaced say Apple!

@ThreeUK So your three customer service in trinity Leeds is the worst I have ever come across...and then to find out I have possibly been miss sold a contract wow bring on customer service on Monday! So much for customer loyalty...

looks like @threeuk is down here in Leeds I'm on @iD_Mobile_UK and there's no mobile data although calling seems ok #ThreeDown

@ThreeUKSupport i got the replacement sim when i called up three after i got my phone stolen a while ago and only got a replacement yesterday - i’ve tried taking it out and tried in another phone too and still no service

@ThreeUKSupport I’ve done that now, apparently I’m in a low signal / no signal area. They think due to upgrading works, but that doesn’t really help me now.

@ThreeUKSupport I have called you many Times today to be met by a dead end. Utterly useless customer support.

Hey @threeuk you might want to look into your in-app adverts, they’re asking me to upgrade me to *more than infinite data*. Unless Three broke maths, physics or similar. In which case carry on, my bad.

@ThreeUKSupport It looks like the network has been down for hours.

@ThreeUKSupport LS1. @oneplus 5. I've got friends on iPhones with the same issues..

@ThreeUKSupport no signal in BD16 this morning

Can't believe I have had to buy a @ThreeUK WiFi hotspot to use my phone @LUFC Come on @BTCare get the signal sorted!

@ThreeUKSupport there’s been issues in the area for over 8 weeks...

@ThreeUKSupport The network issues in LS6 4RG still haven’t been fixed when I was told 2 weeks ago they would be. Had no service since October.

@ThreeUKSupport 4g and also only have 1 bar or signal or none. in leeds and busy areas my phone just doesn’t connect at all

@ThreeUKSupport my signal is also very weak when in leeds city centre areas. LS1 4AJ

I believe O2 being down is linked to my Amazon seller app acting funny today, my Utilities company sending my an email every quarter hour or so. Even though my phone and tablet have received solid service from @ThreeUK all day so my work has been kept up because of them.

@ThreeUKSupport A bit. It’s terrible at home too though. LS175BQ

@ThreeUKSupport Not particularly. It’s been terrible for a few weeks now

@ThreeUKSupport Nope, not for over a year. It happened while on a train coming back from Bristol, I lost signal and got the roaming R badge, I turned data roaming back on (I was in Japan last week, you charge £3/MB there) and got that message.

Don’t be fooled by @ThreeUK ‘a cheap prices because they are the worst network in the ******* world

@ThreeUKSupport LS6 4RG. Have no service at all & no access to WiFi.

@ThreeUK Any plans to introduce visual voicemail on iPhone? Been with you for many years and it baffles me that it still isn’t available on your network.

@ThreeUK why is the internet always crap on three i have a contract with you and I don't think I should pay for something I am not really getting let me know thanks.

Awful service from @ThreeUK. Pre-ordered phone was ‘lost’ which I had to find out myself. Am told to wait for a 5 day inquiry. Meanwhile I am £100 out of pocket with no phone. Terrible first impression as a new customer.

@ThreeUKSupport simply not good enough. At no point have I turned the option off to enable calls over the allowance. I am a loyal customer and I feel sadended that I am in this situation. Can you help #makeitright ?

@ThreeUKSupport of charges forms calls are due on the next bill. I have checked online and the option to cap the bill has been turned off ! At no point have I done this. I contacted online support who have offered to to refund £40. I’ve had chance to think about this and it is...

@PeterMoll1 @edvaizey @TomTugendhat Yes it will, and for a load of us that live in rural areas 4G broadband is already superior. We got fttc and it was terrible. "Superfast" my arse. Got 4g broadband with @ThreeUK and no I get around 100mbps up from about 27 with BT. I live very rurally

@ThreeUKSupport @klm35097632 Reboot don’t fix everything

Bye bye @ThreeUK you really let yourself down. 10 weeks without a signal at home (previously full) apparently due to 5g upgrades - that’ll be useful on an iPhone 6s won’t it. Hello @Plusnet / @EE

@MansellRM12 @justins_taxi @ThreeUK Kept complaining, their service simple doesn’t work ie Oxford st , at Pancras station , embankment and May other crucial areas

@ThreeUK absolutely disguised in the way three treat their customers

I am losing my patience with security protocols. so far, in the last 2 weeks, @Mailchimp @revolut @ThreeUK and now my F*cking useless bank @tsb have all locked me out of systems with their ridiculously paranoid security systems. @TSB you are the worst. I am now stuck in

I am losing my patience with security protocols. so far, in the last 2 weeks, @Mailchimp @revolut @ThreeUK and now my F*cking useless bank @tsb have all locked me out of systems with their ridiculously paranoid security systems. @TSB you are the worst. I am now stuck in

@justins_taxi @LTDAForum @ThreeUK EE the biggest crock of shite ever. Go search the internet for sites set up to log complaints about them. Constantly in breach of contract because no signal, dropped calls & customer service never help, call back or find a solution. They'll blame your phone, your home or you.

@ThreeUKSupport Did all that but still didn't work so contacted you guys here. As Fraser mentioned, you had an slight issue that day.

@NickBoles @ThreeUK Just phone customer service like anyone else would, and take your hissy fit there