3 (Three) Outage in Huddersfield, Kirklees, England

@AdrianAndreev @Three_Is_Broken @ThreeUKSupport @ThreeUK Get yourself to an EE store. Nicest people ever. Called customer service with PAC and the guy gave me his direct email. Proper service.

@andrewjohnys @ThreeUKSupport @ThreeUK I’d be careful. They won’t think twice about screwing your credit rating up! But if you phone and shout loud enough they’ll either let you leave or give you huge credits. They know it’s broken - just won’t publicly admit it.

@formerlyEddie @Three_Is_Broken @ThreeUK As a customer of ten years I can highly I recommend leaving now. The nice lady in the Three store basically confirmed that until 5g is finished the service will be awful. That’s the middle of next year!!

@Three_Is_Broken @ThreeUK @ddyson3 We’d all have much more respect for you if you admitted there’s an issue publicly. Might even have made me keep my four accounts with you after 10 years of loyalty.

So @ThreeUKSupport @ThreeUK are in the habit of lying to customers it would appear. As a customer of 10 years I’d expect more from them.

@ThreeUKSupport Cool, thanks for switching the apology with a smattering of patronisation. Quality service. Yeah faults happen, dealing with them well, and at our expense is where you have the problem. Worst provider I’ve had, and it is terrible for your reputation.

@Lost_In_Films_ @ThreeUK Yeah it’s scummy, they won’t do anything to help either, their app doesn’t work, and their customer service people are rude more often than not

After 10 or so years on @ThreeUK, I've finally left. It was so good in the beginning, but after nearly 2 years with lack of signal and frustration with them, it left me no choice but to leave. Now back to my childhood network....Hello @O2.

After 10 or so years on @ThreeUK, I've finally left. It was so good in the beginning, but after nearly 2 years with lack of signal and frustration with them, it left me no choice but to leave. Now back to my childhood network....Hello @TheO2.

@ThreeUKSupport Charley, please read through the thread. This is not a complaint about the outage from a couple of weeks ago. I was merely stating that I only started noticing the issue I've been having (see my initial screenshot right at the start) since that outage happened.

@ThreeUKSupport I'm in the city centre every weekday. That postcode I gave is just for a Greggs. It doesn't happen every day but I only started noticing it after that 24 hour outage you had not long back.

@ThreeUKSupport This is pathetic, my complaint is about being unable to contact you by phone and not being prepared to waste even more time queuing so you suggest... I phone you. Please will you DM me and I will give you my number for someone to call me. Take some ownership and sort it out.

@ThreeUKSupport Reece, you have ignored my whole complaint. Could I ask you re-read the tweets. This is utterly embarrassing how you are handling this, please can you get someone to deal with the complain. I’d suggest someone phoning me. You can do me for my number.

@ThreeUKSupport Can't get through on 333, Live Chat disabled, no option to log a complaint as required by Ofcom, will try writing you a letter tomorrow or failing that smoke signals. Over 10 years as a loyal customer to be treated like this.

@ThreeUK My network still coming and going all day today!! I am not too bothered about that until I need internet for my bus ticket!!! #fixit please!

@ThreeUKSupport hey Three when will you add cellar support for the Apple Watch. I’ve been waiting for ages and might have to look elsewhere soon if there is no updates. 🤨

Three UK customers left without data after network failure - doesn’t seem that serious @ThreeUKSupport #threedown

@ThreeUKSupport any Issue in BD6 no service

@ThreeUKSupport what is wrong with your network tonight. Cant get any signal

@AmandaMoyoXO @ThreeUK I was gonna get my iphone11 pro max with them until I saw you going on about how crap they are 😭 EE it is !!

Worst mobile network @ThreeUK :)

@ThreeUK Has got to be the most painful customer service to deal with!!! 😡😡

@ThreeUKSupport It keeps wanting to 'activate' it yet won't connect to any network, both Wi-Fi & mobile, in order to let me connect to iTunes to do this. All they offered in store was a much more expensive contract at £51pm, not the shiny upgrade I was promised last year

@ThreeUK @ThreeUKSupport still, after years of promises that the problem is being looked at, the data rate in Leeds Centre is non existent. My phone is unusable without WiFi for 8 hours a day. I've resorted to using @VodafoneUK. I've still almost another year of my contract 😡

@ThreeUKSupport is it just me or does your network seem really slow over the last week. I’ve been Scotland, Birmingham and London. So pretty much all over the country and it’s been slow everywhere. Do you have an issue.....

@ThreeUK is it just me or does your network seem really slow over the last week. I’ve been Scotland, Birmingham and London. So pretty much all over the country and it’s been slow everywhere. Do you have an issue.....

@ThreeUKSupport Nothing happens, shows all the correct carrier settings in settings but doesn’t show three in the top bar, and I get no signal. I can’t call three from it either :(

@ThreeUKSupport i'm having issues with my data again (for the the second time this month), my data literally just isn't working or connecting to the internet at all

@ThreeUKSupport I needs to speak to an adviser as I have an issue with my sim only contract.

@ThreeUKSupport Basically this is only the tip of the iceberg and I have to resort to twitter to get some service. My phone cannot ring in or out after an iOS update. The phone cannot be repaired only replaced say Apple!

@ThreeUK So your three customer service in trinity Leeds is the worst I have ever come across...and then to find out I have possibly been miss sold a contract wow bring on customer service on Monday! So much for customer loyalty...

looks like @threeuk is down here in Leeds I'm on @iD_Mobile_UK and there's no mobile data although calling seems ok #ThreeDown

@ThreeUKSupport i got the replacement sim when i called up three after i got my phone stolen a while ago and only got a replacement yesterday - i’ve tried taking it out and tried in another phone too and still no service

@ThreeUKSupport I’ve done that now, apparently I’m in a low signal / no signal area. They think due to upgrading works, but that doesn’t really help me now.

@ThreeUKSupport I have called you many Times today to be met by a dead end. Utterly useless customer support.

Hey @threeuk you might want to look into your in-app adverts, they’re asking me to upgrade me to *more than infinite data*. Unless Three broke maths, physics or similar. In which case carry on, my bad.

@ThreeUKSupport It looks like the network has been down for hours.

@ThreeUKSupport LS1. @oneplus 5. I've got friends on iPhones with the same issues..

Can't believe I have had to buy a @ThreeUK WiFi hotspot to use my phone @LUFC Come on @BTCare get the signal sorted!

@ThreeUKSupport there’s been issues in the area for over 8 weeks...

@ThreeUKSupport The network issues in LS6 4RG still haven’t been fixed when I was told 2 weeks ago they would be. Had no service since October.

@ThreeUKSupport 4g and also only have 1 bar or signal or none. in leeds and busy areas my phone just doesn’t connect at all

@ThreeUKSupport my signal is also very weak when in leeds city centre areas. LS1 4AJ

@ThreeUKSupport A bit. It’s terrible at home too though. LS175BQ

@ThreeUKSupport Not particularly. It’s been terrible for a few weeks now

@ThreeUKSupport Nope, not for over a year. It happened while on a train coming back from Bristol, I lost signal and got the roaming R badge, I turned data roaming back on (I was in Japan last week, you charge £3/MB there) and got that message.

Don’t be fooled by @ThreeUK ‘a cheap prices because they are the worst network in the ******* world

@ThreeUKSupport LS6 4RG. Have no service at all & no access to WiFi.

@ThreeUK Any plans to introduce visual voicemail on iPhone? Been with you for many years and it baffles me that it still isn’t available on your network.

@ThreeUK why is the internet always crap on three i have a contract with you and I don't think I should pay for something I am not really getting let me know thanks.

@ThreeUKSupport Thanks for the reply but unsurprisingly your app is not working when I need it and your customer service team have just said check back later tonight. Seriously getting annoyed with Three’s service the last few months - @VOXI_UK I might have to switch to you.

@ThreeUKSupport what's going with the my3 service as its saying its unavailable and so I'm unable to top up.

@ThreeUKSupport I’ve already sent 4 emails to blacklist my phone. No answer. No tracking number. And I see this is an ongoing problem from twitter.

@ThreeUKSupport / once again three wi fi po14 still not working correctly I keep being told it’s being worked on 8/10 wks not good enough what I want to know is when are u going to get it working

Also at SK9 5LB, same issue.. What is going on @ThreeUKSupport

@tom_powell06 @ThreeUK @EE @O2 @JordanWebber96 may be able to help

@ThreeUKSupport Haha!! I’ve called you 30 times...... I’m sick of calling to be told there’s technical difficulties- your customer services are purposely evasive and difficult to navigate and make complaints

@ThreeUKSupport It's gone past the help stage now, you want the phone back on my new 24 month contract so I've cancelled my direct debit and you wont cancel the contract either. I've been through loads of different call centres and no one will help so I'll leave this here. GOODBYE

@zanti @ThreeUKSupport I'm waiting for them to come to that point. I have literally screenshotted EVERY time my signal has dropped oug over the past year. I'll be talking to the telecoms ombudsman soon.

Can't reach @ThreeUK neither via phone nor email. I even visited the branch but they couldn't help. Such a poor service