3 (Three)

3 (Three) Outage Report in Freshwater, Isle of Wight, England

Problems detected

Users are reporting problems related to: internet, total blackout and phone.

3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

Problems in the last 24 hours in Freshwater, England

The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Freshwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

3 (Three) Outage Chart in Freshwater, Isle of Wight, England 12/11/2025 11:40

December 11: Problems at 3 (Three)

3 (Three) is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by 3 (Three) users through our website.

  1. Internet (43%)

    Internet (43%)

  2. Total Blackout (32%)

    Total Blackout (32%)

  3. Phone (17%)

    Phone (17%)

  4. Wi-fi (6%)

    Wi-fi (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports Near Freshwater, England

Latest outage, problems and issue reports in Freshwater and nearby locations:

  • I_Gardiner_iow Ian gardiner (@I_Gardiner_iow) reported from Newport, England

    @ThreeUKSupport So...2 hours after new delivery slot, still not arrived. Called @DPDgroup_news and was told they would investigate and get back within an hour, that was 90 minutes ago. Now been waiting since Friday afternoon, shocking service.

  • Stephen61934614 Stephen Edwards (@Stephen61934614) reported from Christchurch, England

    @ThreeUKSupport three days now of zero mobile WiFi service in BH23 4HU!! Businesses are relying on the service during this critical Covid period.... to ad insult 45 mins waiting for you support only to be cut off!!!! What is going on?!?!

  • felicityjames8 FEJ (@felicityjames8) reported from Lymington, England

    @ThreeUK heh three what’s the network problem with So42 7. No network since Saturday and no info on when it’s going to get fixed. We all rely on 3 home routers so impossible to home school

  • NicolaSyms Nicola Syms (@NicolaSyms) reported from Christchurch, England

    @ThreeUKSupport Hi, I’m not a 3 customer but received texts recently threatening to disconnect my phone as bill couldn’t be paid. I know it’s a scam but some customers may not. Do you investigate these please & if so how do I report them? (If not I’ll just block/delete) Thanks!

  • Stephen61934614 Stephen Edwards (@Stephen61934614) reported from Christchurch, England

    @ThreeUKSupport Sorry but this is beyond a joke, service in BH234HU has completely crashed again - you really need to give an honest explanation of what is going on, people are trying to do their jobs here!

  • I_Gardiner_iow Ian gardiner (@I_Gardiner_iow) reported from Newport, England

    @ThreeUK Very disappointed. No attempt has been made to deliver phone today as agreed with @DPDgroup_news. No record of attempt to deliver and drivers GPS is turned off. Depot does not answer phone. Poor service from the delivery company that you choose to use.

  • I_Gardiner_iow Ian gardiner (@I_Gardiner_iow) reported from Newport, England

    @ThreeUKSupport Very disappointed. No attempt has been made to deliver phone today as agreed with @DPDgroup_news. No record of attempt to deliver and drivers GPS is turned off. Depot does not answer phone. Poor service from the delivery company that you choose to use.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • markgpritchard Mark Pritchard (@markgpritchard) reported

    @ThreeUKSupport Hi Chris, The reason I was suspicious is that when I took out my contract, your team seemed really careful in making sure I didn't pay for more data than I needed. I was surprised you're now calling to offer me more data when I never come close to exceeding my allowance

  • JakeKemp85 Ja KeKe Mp (@JakeKemp85) reported from Methil, Scotland

    @ThreeUKSupport She was very rude and blunt and wasn’t willing to over any help. She just kept writing “need to call customer service” we feel like cancelling!

  • belheck Ray Belheck (@belheck) reported

    @ThreeUKSupport I was told to cancel my direct debit while the cancellation was processed. This has now led to me being in debit to Three. I have now been told I will need to pay a full cancellation fee on top of what I owe, even though it was agreed in March that this fee would be waived.

  • TSalfordian The Salfordian 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@TSalfordian) reported

    @ThreeUK Do you support ultra-wideband?

  • gstr2022 Mark Webster (@gstr2022) reported

    @ThreeUKSupport , poor network signal in ng9 area , even with a s9 phone. 8 days without a s20 now!!!

  • ThomasEvansAdur Thomas Evans ♿ (@ThomasEvansAdur) reported

    @C2Henry The network provider is @ThreeUK but it is done under Smarty. They are monthly rolling contracts so you can quit or adjust anytime depending on what you need from one month to the next.

  • richard_bottone richard bottone (@richard_bottone) reported

    @paiiigerobinson @ThreeUK They’re installing 5G and there’s a temporary tower up atm. Thank you for contacting Three, is there anything else I can help you with Paige?

  • Emina_Co Emina (@Emina_Co) reported

    @ThreeUKSupport Yes, they did. Apparently the refund will be with me in a few days. Thanks for your help anyways :)

  • sturat362 Turkish⬛🟧🇹🇷🇬🇧🇪🇺🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@sturat362) reported

    @ThreeUK the sales tactics of the people on the end of your customer service centre are beyond problematic. I had a man try and force a contract on me, having told him I was not interested. It has taken longer than a month to get a replacement sim for a new contract. #three

  • francoisdomain Francois Domain (@francoisdomain) reported

    @ThreeUK your cart abandonment emails are triggered after I purchased the product. You know what guys, that’s the worst experience ever to start my journey with you. If you need a marketing automation manager, I am sorry I already got a job.