Barclays status: access issues and outage reports

Problems in the last 24 hours in Waterbeach, England

The chart below shows the number of Barclays reports we have received in the last 24 hours from users in Waterbeach, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Barclays Issues Reports Near Waterbeach, England

Latest outage, problems and issue reports in Waterbeach and nearby locations:

• 
  James Nadin (@jamesnadin) reported 34 minutes ago from Cambridgeshire, England

  . @BarclaysUK Just went to your Cambridge branch to open an ISA that your website states can only be done in branch and was turned away and told not come back until 2023 when they might be able to help. Is this how you normally treat potential customers?

Barclays Issues Reports

Latest outage, problems and issue reports in social media:

• 
  lady speaker of inconvenient truths (@Ladyspeakerzoe) reported 2 minutes ago

  @BarclaysUK dear Barclays, firstly I want to say I’m grateful for my mortgage I have with you. As my mortgage wasn’t straightforward at all and you approved it so thank you so I want to thank you for that. However I want to make a complaint about your member of staffs rather odd attitude with me over the phone today when I phoned customer services Firstly my card was frozen by yourselves totally out the blue for NO reason I just made a eBay transaction of £100 and I often shop at eBay. Now the customer service woman said Barclays had frozen my card because you detected fraud on my card. I confirmed with her there was no fraud all purchases were mine. I said to her that Barclays should notify their customers when cancel / freeze cards. She said yes we have texted you. I said no you haven’t but she kept disagreeing with me saying they had. THEY HADNT neither had they sent me any email notifying me of you freezing my card I was totally unaware of you doing this and why Now only through phoning up cust services did I find out you had frozen my card due to you suspecting fraud Now I said to the lady that’s fine you being secure for your customers. But I said it’s not good when customers are not notified. She was not sympathetic to my complaint and she had a abrupt manner and tone I wasn’t keen on her attitude Secondly if I was a mentally disabled person or elderly person and didn’t think to phone you or didn’t know how to get your phone number And I was out of my house no internet to get your number off Google Then I would have been stranded without use of my card and no way of knowing why or what to do That’s why I’m making the complaint so doesn’t happen to anyone else Your staff member had no sympathy with my valid complaint she had cold attitude I just wanted to make you aware of this

• 
  (P)markblackburn (@lemarkblackburn) reported 4 minutes ago

  @BarclaysUK I cannot upload documents on your bereavement service! I don’t really want to speak to anyone right now

• 
  Michael Lotz (@MikeLotz03) reported 5 minutes ago

  @BarclaysUK is your pay in a cheque via the app not working currently

• 
  Gareth Maver (@gdmaver) reported 7 minutes ago

  @BarclaysUK I received an email stating that I can access the new Barclays cashback rewards. However when I try access it on the app, I don’t see a ‘Products’ section? Please can you advise how I sign up again (I was using rewards previously before the update)

• 
  Jillian Dawn Clarkson🔥🔥 (@JillianDawnClar) reported 8 minutes ago

  i have a problem i lost my card the other day after shopping at my local supermarket and although you have emailed to say you have posted my newcard out to me as a pensioner with health problems is there any alternative for me to get some money out to keep me going until my new card arrives other than going into town which will be difficult for me practically to get to my local branch? @BarclaysUK

• 
  MarkW (@MarkW909) reported 8 minutes ago

  @BarclaysUK WTF? Opened an account in the App yesterday, now I can't access the app, or online banking. Keeps asking me for information I don't have, & I've got no idea if the information is being posted to me. Also got no idea if a Debit card is on the way! No communications...

• 
  Ian Dunn 🔑🔥💡🚰 💻 📱 (@iandunn_matters) reported 10 minutes ago

  @BarclaysUK Hi. I’ve been trying to log into my business bank account for the last 20 minutes I keep getting error code 305. Is there a know problem with logging in at the moment?

• 
  John F Irwin 🐝 (@JohnFIrwin) reported 17 minutes ago

  @HalifaxBank pretty poor message service on you App! I asked a question FIVE hours ago, U didn’t get anyone to respond so closed down my question. Yet @BarclaysUK answered my App Message by a human in Seconds!! #Halifax if you’re closing branches improve your app human service!

• 
  Alli Scott (@scottalli11) reported 17 minutes ago

  Yet again another disgusting show of customer service from @Barclays @BarclaysUK No compassion or common sense in dealing with people with disabilities… resulting in them and carer leaving branch in tears 😡 and this is AFTER complaints dept got involved. Time for ombudsman

• 
  ****-mum (@maxiv45) reported 18 minutes ago

  @BarclaysUK help why a brand new Samsung tablet won't install Barclays app through Google play - it says it's not compatible but is running android 16 so should. Tablet was purchased specifically to access bank app at home securely as opposed to using phone.