Barclays status: access issues and outage reports

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Barclays reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Barclays Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Kim G (@Kimtins) reported 22 minutes ago from Sutton, England

  Credit where it's due, @BarclaysUK were able to offer clear advice for my elderly Aunt who never noticed her details were incorrect 🤦and @BarclaysUKHelp signposted us quickly and clearly to the right service to sort this, big thanks to the hub in Deal who sorted the problem!! 🎉

Barclays Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Zoe Harrison (@zcherrybaby) reported 8 minutes ago

  @BarclaysUK disappointed that you have removed my overdraft after being a customer for over 30 years, I very rarely use it, I know you sent me a letter but I don’t think your actions are justified in reducing it to £0

• 
  TJ (@teejwxm) reported 10 minutes ago

  Hey @BarclaysUK I’m trying to access my credit card account. I keep getting a technical error when uploading my passport and facial recognition video.

• 
  Andrew Kinsella (@AndrewK25456644) reported 10 minutes ago

  @BarclaysUK why is Barclays customer service so appalling

• 
  BINGE GOD📺👀 (@midorinokenja) reported 11 minutes ago

  Anyone else’s @BarclaysUK app been complete dog **** the last couple months? Constant ******* glitches, stupid messages about jail broken phones even when your phone isn’t jail-broken? I cannot ******* stand it, recommend a better bank cause in all ears

• 
  just me (@BluesnJazzxx) reported 12 minutes ago

  So Barclays Bank has gone from our high street. Nearest one is now MK which is 30 mins away. I have a new phone and no access to the app therefore no access to any money @BarclaysUK

• 
  Nicola Wenman (@nicolawenman) reported 13 minutes ago

  @BarclaysUK I am trying to chat to help but can’t get thru to anyone. Online chat and app constantly not working. I need some assistance please. Thank you.

• 
  lady speaker of inconvenient truths (@Ladyspeakerzoe) reported 15 minutes ago

  @BarclaysUK dear Barclays, firstly I want to say I’m grateful for my mortgage I have with you. As my mortgage wasn’t straightforward at all and you approved it so thank you so I want to thank you for that. However I want to make a complaint about your member of staffs rather odd attitude with me over the phone today when I phoned customer services Firstly my card was frozen by yourselves totally out the blue for NO reason I just made a eBay transaction of £100 and I often shop at eBay. Now the customer service woman said Barclays had frozen my card because you detected fraud on my card. I confirmed with her there was no fraud all purchases were mine. I said to her that Barclays should notify their customers when cancel / freeze cards. She said yes we have texted you. I said no you haven’t but she kept disagreeing with me saying they had. THEY HADNT neither had they sent me any email notifying me of you freezing my card I was totally unaware of you doing this and why Now only through phoning up cust services did I find out you had frozen my card due to you suspecting fraud Now I said to the lady that’s fine you being secure for your customers. But I said it’s not good when customers are not notified. She was not sympathetic to my complaint and she had a abrupt manner and tone I wasn’t keen on her attitude Secondly if I was a mentally disabled person or elderly person and didn’t think to phone you or didn’t know how to get your phone number And I was out of my house no internet to get your number off Google Then I would have been stranded without use of my card and no way of knowing why or what to do That’s why I’m making the complaint so doesn’t happen to anyone else Your staff member had no sympathy with my valid complaint she had cold attitude I just wanted to make you aware of this

• 
  Samantha Hornsby (@realsamhornsby) reported 18 minutes ago

  @BarclaysUKHelp @BarclaysUK my Barclays app says I have no bank cards?? Just tried to pay for something at tescos and my card is not only not working, but my app says it doesn’t exist!! What’s happening??

• 
  Cerys Nomi (@axlrosewales) reported 20 minutes ago

  @BarclaysUK great my card aint working in shops or cash machine

• 
  ainsley hendrickson (@ainsleyhendric2) reported 20 minutes ago

  @BarclaysUK why is your app not working AGAIN !!!!