BT (British Telecom) outages and service status in Fraserburgh, Scotland

Problems in the last 24 hours in Fraserburgh, Scotland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Fraserburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

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  Brian McBride (@brian_mcbride1) reported 8 minutes ago

  @bt_uk @simboman Hey @bt_uk Spoke to BT 'Guide' this morning & said I wanted to log complaint about this account info being available. Rec'd email confirming that at 09:46 & at 09:48 another email to say complaint closed. Does this require escalating to Allison Kirkby's office to be resolved?

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  Victoria Sutton (@vickiadhmsutton) reported 9 minutes ago

  Shame on you @bt_uk. When people lose someone they love, they need support not to be told their next of kin need to sign up to a 2yr contract to reduce the monthly bills. Utterly disgraceful. Cannot wait to cancel your services and NEVER use you again. You should be ashamed.

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  R4CK4TT&CK (@R4CK4TT4CK) reported 10 minutes ago

  @CisoDiagonal @bt_uk until i just cancel the other once ive moved & tell them ive not left bc theyre still BT, so wont be paying any cancelation fee- bc they hadnt created an online account for an online customer who has no desire to send hours on phone calls with "understand your frustration" BS 😮‍💨

• 
  Sarah-Kimberley (@PlayforthSarah) reported 11 minutes ago

  @bt_uk seeing as your saying I do not have an account does that mean I can cancel my direct debt and not make anymore payments for my services? Because it’s not very good trying to access account to make changes and been told no account yet your happy taking £70 a month out bank

• 
  Tracy Kydd (@injuredcyclist_) reported 14 minutes ago

  @bt_uk Have called them and they can't help me they keep saying to reset the router but fault is outside and I would like it fixed as bt broke it so please fix it

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  James Sadler (@JSads1983) reported 14 minutes ago

  @bt_uk Thank you, but these were engineers, who wanted to gain access to my home even though I hadn't approved a visit. When asked for ID, they became rude. They left and then attempted to come back later. Again, with no ID or any official looking job sheet.

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  Bee@Tricy (@BeeTricy1) reported 15 minutes ago

  @bt_uk BT customer here! Issues with the new 900 Fast Broadband! Phoned today,Customer Assistant said it will phone me back but NO chance to get in touch!

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  Jenny (@Sherbie001) reported 16 minutes ago

  @bt_uk our cordless handset is showing a message ,check landline, we have completed every check online and no problem with landline. We have phoned you and messaged you and just go around in circles with no one to speak to. We just want you to come out. Please help!

• 
  Andy Mich (@MrAndyMich) reported 16 minutes ago

  @bt_uk I don’t need to call any number I need BT and the people making these stupid decisions to realise they’re putting their customers at risk. The issue is you weren’t able to spot whether it was a scam number or not. So the question is why are BT as a company putting their customers through this? Please listen to what I’m saying and pass my deep concerns to the people making these stupid decisions.

• 
  Simon Bowler (@simonjbowler) reported 16 minutes ago

  @bt_uk Perhaps you could read the message I sent ans acknowledge that your chat service and account access aren't working for one of your customers. To be honest, that would resonate better than inviting me to spend an hour on the phone for a 5 minute issue.