EE outages and service status in Dumfries, Scotland

Problems in the last 24 hours in Dumfries, Scotland

The chart below shows the number of EE reports we have received in the last 24 hours from users in Dumfries, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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EE Issues Reports Near Dumfries, Scotland

Latest outage, problems and issue reports in Dumfries and nearby locations:

• 
  JoJo (@lmj052014) reported 4 minutes ago from Closeburn, Scotland

  @EE Yes. There is nothing they can do. They have tried everything. Smart disc things the lot. Yet I still get charged £25 for the part time service. Plus @EE wouldn't even help me out with a little extra data for 2 days in hospital! #cruel

• 
  Gillian Moffat (@gmoffat9) reported 34 minutes ago from Dumfries, Scotland

  @EE Dumfries has no service, I am missing important calls and messages, I've trying to contact someone about my contract as I cannot have this with a large family who need to contact me. How do I get out of my contract?????

• 
  James Sammon T33 (@sammon_james) reported 46 minutes ago from Locharbriggs, Scotland

  @EE @EEHelpdesk Just wanted to say impressed I am with the service I’ve received from EE since switching over. From the service in store getting my handset in Dumfries, to coming off the phone to Gary at your technical support line. He’s a legend and was a pleasure to speak to!!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Math (@inlandtaipan1) reported 3 minutes ago

  @EE on my 40min train journey from central London to kent just now, i had data availability for about 10mins in total. As an EE customer, your 4G/5G data coverage is utterly atrocious.

• 
  Ash (@AshJamIng) reported 4 minutes ago

  @tina0402x @EE 2nd worst customer service from a company I've ever received when I left. Hope they go bust.

• 
  Mag (@MiVidaBonita) reported 7 minutes ago

  @ee I have sent you a DM regarding a customer service experience this morning, please can someone get back to me, thanks.

• 
  Bodz84 (@AFCBUDDY85) reported 8 minutes ago

  @EE dont worry, i'll just blast your Customer service team on the phone and then look cancel my broadband with you.

• 
  Marie (@marieclarkg12) reported 12 minutes ago

  Dear @EE your customer service is horrific. It’s a shambles!

• 
  Julie Kubiak (@JulieKubiak) reported 12 minutes ago

  @EE Sunday at 11.26 I went through the totally crazy process of ringing you, so I could verify my account, hang up and get a message that said you would ring me back within 15 minutes. Guess what? I’m still waiting and it is now 5:16 am the next day. My father is in a part of Spain where they have lost all Internet connection because of fires, I needed to amend my plan to call him (but your app wasn’t allowing me to change it) and I explained this in the ‘message’. No sympathy, no callback from EE. And don’t get me started on why if I have already made a call to you, I have to hang up, for you to then call me back. Once I’ve made a call to you I would rather sit and wait in a queue to speak to someone 😡

• 
  Chris1011 (@Chris101119) reported 12 minutes ago

  @MarkyTalk @EE Pretty much same m8 I been with them for over 20 years and feel deals are getting crap plus now the way they split payment between plans and device is terrible as shows on credit rating as a new loan impacting credit score

• 
  Rodrigo Sanchez (@rsanchezpizani) reported 13 minutes ago

  @EE can you please get your service right. Is unstable. getting tech support is near impossible. Everything is routed to the useless bot. And even something as simple as getting someone to fix the cable that you installed that has become undone is impossible. Terrible service

• 
  TouchSkye Designs (@TouchSkyeDesign) reported 16 minutes ago

  @EE any idea when you might fix the outages for your 5G/4G mobile home broadband in Southampton? 4G data works on my iPhone but my Home Mobile Broadband has been intermittent since yesterday, even worse today!

• 
  Lee Parkin (@lparkin) reported 22 minutes ago

  @EE can someone help me with an order? When placed it said in stock delivered within 2 days… still not dispatched though..