EE outages and service status in Bridgend, Scotland

Problems in the last 24 hours in Bridgend, Scotland

The chart below shows the number of EE reports we have received in the last 24 hours from users in Bridgend, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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EE Issues Reports Near Bridgend, Scotland

Latest outage, problems and issue reports in Bridgend and nearby locations:

• 
  Islay Man (@islay_living) reported 36 minutes ago from Laphroaig, Scotland

  @EE my signal has been down now for nearly 24 hours.. What's the problem? #fixtheproblem

• 
  Islay Man (@islay_living) reported 52 minutes ago from Laphroaig, Scotland

  @EE can I get an update please?? Not very good customer service. Area is Islay, Scotland

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jules Ehrhardt (@ezyjules) reported 13 minutes ago

  @EE Let’s publicly detail your incompetence here. - Ordered fiber for my parents Feb 11 with 7th gen Pro equipment - Engineer never showed up - Ordered again May 18 and you downgrade equipment to 6th gen Plus - Engineer shows up, ignores my written instructions and installs fiber cable / box into the wrong part of the house. Leaves job incomplete - Next engineer shows up, who I speak with on phone, and says someone will return to move to correct location - Next engineer shows up, does not move install location, sets up wrong equipment, does not setup WiFi extenders, does not setup old WiFi network name - You kill the old internet account, leaving my 85 yr old father without internet, tv, security, or emergency health systems - All whilst we are dealing with massive family health emergency - Absolutely bloody useless, uncaring, lazy, callous, incompetent, and all the things

• 
  Ollie (@ollieb997) reported 13 minutes ago

  @EE is it true that you can not provide internet for several days through no fault of the customer but the customer isn’t allowed to not provide payment? Is it also true that you don’t provide any compensation for loss of earnings due to you not providing internet?

• 
  Avril Newman (@AvrilNewman9) reported 19 minutes ago

  @EE My son & I called you yesterday. You are charging me for a tablet I didn’t ask for and that never arrived either. We were told by your team that I will have to continue paying for it even though he could see by looking at my account that I’d never activated nor used it, u thieves

• 
  Erika Braverman (@ErikaFromMurica) reported 19 minutes ago

  @EE I'm stuck in a doom loop with the EE Diagnostics bot trying to get broadband help. It asks me a question, I answer the question, then it starts the whole thing all over again - help!

• 
  still_tipping (@tomthetar) reported 20 minutes ago

  @StupidNeilAgain @EE They're terrible.

• 
  Gareth Owen (@gjo2405) reported 21 minutes ago

  @EE If only I could get someone to phone me and talk through the problem instead of bots it would be a start, it’s very poor to say the least @Ofcom might be my next hope to get this ongoing issue sorted

• 
  Joanna Roberts (@Wanna_24) reported 26 minutes ago

  @EE Day 4 of no WiFi. Customer support advised it’s a nationwide problem with @WeAreOpenreach No other mentions on local social media platforms suggesting it’s a problem. ETA for the fix is Monday. Please advise if this can be resolved sooner! Compensation expected

• 
  Gareth Owen (@gjo2405) reported 26 minutes ago

  @EE new router received today and installed, sky still losing network after 10 seconds at best! Think it’s probably best to go elsewhere for WiFi at no cost to myself? Please confirm

• 
  🐏 🤍 𝒢ℯ𝓂𝓂𝒶 ℳ𝒶𝓇𝒾ℯ♡ 🖤 (P) (@PrincessPink_86) reported 26 minutes ago

  One mast serves the entire area and when that goes down, they then cannot get approval from the landowner to repair said infrastructure and you are lucky if you have one bar of signal. @EE get it sorted!!

• 
  J (@jaysta1979) reported 30 minutes ago

  @EE instead of sending me multiple texts about exclusive rewards is there any chance of sorting out your frustrating broadband service. Ring doorbell still repeatedly going offline... Never had these issues with sky. Wish I'd never changed