HSBC status: access issues and outage reports

Problems in the last 24 hours in Whitehaven, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Whitehaven, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Whitehaven, England

Latest outage, problems and issue reports in Whitehaven and nearby locations:

• 
  Mike Hawkins🇪🇺🇬🇧 🇺🇦 (@mikecllr65) reported 35 minutes ago from Whitehaven, England

  @HSBC_UK trying to transfer money from one account to another despite assurances that it’s been done this will be now be my 4 call to your call centre to try and get it done truly shocking service 🤬🤬 simply not a good experience

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Teddy (Theodora) Leppington (@TeddyLeppington) reported 5 minutes ago

  @HSBC_UK Not sure why I'm a customer. Bring back the days of The Midland. Up to 70 days for an ISA transfer in? Nationwide. Mum's done in a day. Money sitting in my last bank's holding account. I'm earning NOTHING! Branch sent a complaint in April. 1 email. We haven't sorted it

• 
  🆁 (@CapitalR) reported 16 minutes ago

  @HSBC_UK I’ve already ordered a new card but it’s unbelievable that two staff members failed to advise me to cancel and order a replacement, rather just “see what happens” attitude. The customer service and care is truly appalling.

• 
  Mark (@MorganMF9867) reported 18 minutes ago

  @HSBC_UK @thandiwntsgmail Interestingly,you blocked my telephone banking access on 30th March. You didn't notify me, I found out on the 17th April. Asked on the call to reset it,told it wasn't possible over the phone. That was a barefaced lie. Been told by your complaints team that it is possible. Lies!!

• 
  𝗞𝗮𝗿𝗶𝘀𝘀 🌸 (@Karisspluck) reported 19 minutes ago

  @HSBC_UK Hi, I’ve cancelled my credit card and the app has now signed me out. I still have a document I need to read but can’t access it. Will this be sent to me in the post instead? I’m assuming it just says to cut up the card, but I’m not sure.

• 
  victoria clark (@vickic1984) reported 21 minutes ago

  @HSBC_UK disgusting service. I made you aware my father had passed away 6 weeks ago and took a copy of his death certificate to the branch. My Mum has had 6 phone calls in two weeks from HSBC asking to speak to my dad. What is your vulnerable customer policy?

• 
  Valdrin Hoxha (@h_valdrin) reported 26 minutes ago

  @HSBC_UK I made call this morning about my credit card one you of lady from customer service she wasn’t very helpful I hope the phone are record . Thank You

• 
  Tim Huckle (@timhuckle) reported 27 minutes ago

  HSBC Apple Pay. Possibly all(?) HSBC UK customers have woken to an email from them confirming registration of their card on to Apple Pay. Contact centre on +30 minute wait times as concerned customers phone in. I’m told the comms were sent in error. @HSBC_UK

• 
  Paul Richardson (@PaulGRichardson) reported 30 minutes ago

  @HSBC_UK hi guys… my Kinetic app has been down for a few days.. any idea when it’s coming back up?

• 
  NeuralNerdz (@NeuralNerdz) reported 31 minutes ago

  @HSBC_UK I'm a new customer moving from Canada to London. My app is approved but I'm getting 'Service Unavailable' on the final mobile banking setup step. I have screenshots—where can I send them?

• 
  Dan (@pizzaboy) reported 34 minutes ago

  @pmcniffe @HSBC_UK I just went to a brand and they said it was an IT issue and it’s chill My concern is why haven’t they sent a new email telling everyone this rather than having thousands of customers sweating…