HSBC status: access issues and outage reports

Problems in the last 24 hours in Thirsk, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Thirsk, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Thirsk, England

Latest outage, problems and issue reports in Thirsk and nearby locations:

• 
  Ben Fuller (@benjaminfuller) reported 18 minutes ago from Easingwold, England

  Unbelievable, inefficient & poor service from @HSBC_UK. Two standing order requests 4wd to my branch from organisations we wanted to support posted back to me by HSBC telling me I must set them up myself online. Why not JFDI themselves in the time it takes to write? #HSBC

• 
  TREV TREVOR (@TREV225) reported 26 minutes ago from Northallerton, England

  @HSBC_UK issues with the Banking App constantly falling on the new iOS update. Is there an issue?

• 
  Ben Fuller (@benjaminfuller) reported 41 minutes ago from Easingwold, England

  I’ve banked with this branch of @HSBC_UK for 34 years and yet no personal service at all. And of course #HSBC won’t let you ring your own branch to ask for some service.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Heidi Howarth (@HeidiHowarth5) reported 6 minutes ago

  @HSBC_UK It is totally wrong to offer a refund and withdraw monies from our @stripe account when no evidence has been provided by the customer. While this investigation goes on, they have the goods of which they still use! It’s a false claim making it fraudulent.

• 
  Anna (@annacjone5) reported 9 minutes ago

  @HSBC_UK got my phone fixed & now I can't log in to the mobile banking app. It says 'Unable to send activation code'. Rang up on the 18th and gave my phone number but it never changed. Will the code be texted to me? And how long will it take? Need to pay rent soon!

• 
  Salah ElBaba (@SalahElBaba) reported 10 minutes ago

  @HSBC_UK I ordered a new credit card that still hasn’t arrived. When I call your helpline, they ask for the card number which I obviously don’t have yet. Can you please help.

• 
  Toan Hoang (@thoang1000) reported 11 minutes ago

  @Cashplus @HSBC_UK @Cashplus I just got off the phone with support for the 4th time (one of them actually told me to hold and hung up). Apparently, I need to physically get documents certified (who on earth does this) and then send them via post and wait 10 days. This is in the 21st Century.

• 
  DG (@rordowg) reported 13 minutes ago

  @HSBC_UK Having issues sending international payment. Error is GBB-INP-1266 - please can you advise?

• 
  Simon Stockley (@si78475) reported 17 minutes ago

  @HSBC_UK Thanks for responding. Im unable to send a DM messages not working on my account. Could you advise an alternative way to contact you without calling?

• 
  Superficialsupermum (@superficialmum) reported 20 minutes ago

  @HSBC_UK Everyone who switched from Kinetic can now no longer access their account!

• 
  Jonathan Bromley (@bromleyj) reported 23 minutes ago

  @HSBC_UK Complaint is pointless. I'm just mystified. How can a customer do a large ECHAPS transfer if they can't get to a branch? How can you justify burning 2hrs of a customer's time to do it? Why did I have to wait 15min in branch to see an agent? So many questions, so few answers!

• 
  Nick Cox (@njc235) reported 26 minutes ago

  @andyward1964 @HSBC_UK I hope you’re not expecting an answer. The days of good customer service in the UK are long gone my friend.

• 
  Carly (@limebean) reported 26 minutes ago

  @HSBC_UK hi is the online banking down? As when I log in the screen is frozen