HSBC

Is HSBC down in Newmarket, Suffolk, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Newmarket, Suffolk, England 01/13/2026 03:40

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (18%)

    Website (18%)

  3. Login (18%)

    Login (18%)

  4. Transactions (3%)

    Transactions (3%)

  5. Transfer (3%)

    Transfer (3%)

Live Outage Map Near Newmarket, Suffolk, England

The most recent HSBC outage reports came from the following cities: Ely.

Loading map, please wait...
City Problem Type Report Time
United KingdomEly Mobile App
United KingdomCambridge Website
United KingdomHaverhill Mobile App
United KingdomHaverhill Mobile App
United KingdomSoham Mobile App
United KingdomEly Mobile App

Community Discussion

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HSBC Issues Reports Near Newmarket, England

Latest outage, problems and issue reports in Newmarket and nearby locations:

  • AmandaHayes6 Aha.yes 💙 (@AmandaHayes6) reported from Pampisford, England

    @HSBC_UK @Shelter Good luck with that - we just left HSBC bc their I'D verification process for our treasurers account was completely impossible

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • sjmiddleton11 endagavgangen (@sjmiddleton11) reported

    @HSBC_UK is your app down ??? It won’t let me log in!

  • Job87726 James Barker (@Job87726) reported

    @HSBC_UK absolutely terrible banking service! Paid for goods via faster payment 3 hours ago! Still sat in the forecourt waiting to leave! Pull your finger out! Absolute horrific customer service!!

  • K_Brookes Katherine Brookes (@K_Brookes) reported

    @HSBC_UK I seem to have got it working again. If it happens again I will be in touch. Fingers 🤞

  • SocialistSteveo Socialist Steve (@SocialistSteveo) reported

    @HSBC_UK what’s the normal lead times for stuff to arrive after opening an advance account? I am still waiting for some items to arrive and customer services number didn’t instill much faith this morning!

  • Catniss_03 Catniss (@Catniss_03) reported

    Customer service from @HSBC_UK today... called for help for the lady to put me on hold to go deal with screaming children then hang up on me. I know we all have to work from home at times but leaving me hanging for 17 mins is inappropriate. Now I have to start again in the queue

  • mikehadlow Mike Hadlow (@mikehadlow) reported

    @HSBC_UK Is having problems with its banking app today. Had "service unavailable" all day when trying to log on.

  • cactopodi Chthulusegg (@cactopodi) reported

    @HSBC_UK atrocious customer service, person in text chat couldn't see my account, spoke to an agent who hung up, issue going on for months

  • DrLeonBlack Leon Black (@DrLeonBlack) reported

    It's a good job @HSBC_UK asked me to complete my customer satisfaction survey after the first time I called and not the fourth.

  • davedonaghy Dave Donaghy 💙 (@davedonaghy) reported

    Do homeless people, or others working with @Shelter, suffer from #DigitalPoverty - how does that impact their ability to break out of the cycle? @DigiPovAlliance @HSBC_UK

  • K_Brookes Katherine Brookes (@K_Brookes) reported

    @HSBC_UK is there a problem with the phone app. Won't work. Tried uninstall and reinstall. Worked for a few hours. Now down again. Can't do that everytime I want to use it.