HSBC status: access issues and outage reports

Problems in the last 24 hours in Huntingdon, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Huntingdon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

• Mobile App (57%)
• Login (26%)
• Website (9%)
• Transactions (7%)
• Withdrawals (2%)

Community Discussion

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HSBC Issues Reports Near Huntingdon, England

Latest outage, problems and issue reports in Huntingdon and nearby locations:

• 
  Diego Russo (@diegor) reported 11 minutes ago from Cambridgeshire, England

  @HSBC_UK @iPoof “Next few weeks” are we joking?!? This is utterly ridiculous! iOS15 will be likely to be released very soon and “next few weeks” is not acceptable at all. You had 3 months to find a permanent fix for iOS15 and this is why the beta program is for.

• 
  Diego Russo (@diegor) reported 19 minutes ago from Cambridgeshire, England

  @HSBC_UK Your solutions are “downgrade” which is quite disruptive or “use the physical access key” which will invalidate the app in the future, both not acceptable. It’s not a matter of accommodating, you are not doing us a favour, but it’s your own. 1/2

• 
  Diego Russo (@diegor) reported 23 minutes ago from Cambridgeshire, England

  @HSBC_UK This raises a bigger issue which is about the quality of your app. If you cannot maintain compatibility for 2 iOS versions, then you have a big problem of code maintainability. And this is going to bite you in the future, again. 2/2 (I have a third message as well)

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jay (@jay__o86) reported 4 minutes ago

  @HSBC_UK Just been on hold for around an hour, finally got through to someone "how can I help?" then the line went dead, been on hold again now for another 20 minutes or so, this is ridiculous

• 
  Coop (@CooperDowell) reported 4 minutes ago

  @HSBC_UK your phone banking message has said you're 'receiving higher than normal call volumes' for over 7 years, that means you're receiving your normal call volumes but don't have enough staff. It's saying 30 mins to answer, I'm locked out the banking app and need help ASAP.

• 
  Doc_Munchie (@DocMunchie) reported 5 minutes ago

  @HSBC_UK I undersatand your is app is broke. Says I will be £11k overdrawn before payday - for two false transactions. Try to generate security code to get onto Internet Banking and blank space appears where code should be. You need to fix this quick!

• 
  Colette B (@Lollinski) reported 5 minutes ago

  The @HSBC_UK app has been down for a week now - I can't access mobile or online banking to be able to manage my account or pay bills. Seriously considering switching banks (and I've been with them for 24yrs...)

• 
  tamourgill (@tamourgill1) reported 8 minutes ago

  @HSBC_UK the worst UK bank i have ever experienced, zero customer support and poor services .

• 
  Iain Webb (@ijwebb123) reported 9 minutes ago

  @Whal_bi @HSBC_UK They must be having mobile banking issues my wife’s been on the phone to them for over an hour today

• 
  Brendan Kilpatrick (@bren_kilpatrick) reported 13 minutes ago

  @HSBC_UK my old account was shut down, but there was money it in. I visited branch and they told me Id get a cheque in the post last year, it never came. cannot contact your normal channels as I need account details which no longer exist. Where is my money?

• 
  John Bridges (@vertuejohn) reported 17 minutes ago

  @HSBC_UK I only wanted to get my balance from the automated service. I've tried again on a different phone and after answering all the security prompts all I get is an odd sound then nothing.

• 
  Steve Mellor (@muftimellor) reported 20 minutes ago

  @EdHancox @HSBC_UK I left HSBC for exactly that reason, absolutely abysmal customer service. Swapped to Lloyds and it’s like night and day, it seems to me that @LloydsBank treat customer service as a priority.

• 
  Ben Allen (@benjaminallen) reported 21 minutes ago

  @HSBC_UK Let's say you're in an account page viewing your account transactions, when you hit back you get an error because the browser tries to take you back to the login flow.