HSBC status: access issues and outage reports
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Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Huntingdon, including 0 direct reports.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Huntingdon, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Huntingdon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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HSBC Issues Reports Near Huntingdon, England
Latest outage, problems and issue reports in Huntingdon and nearby locations:
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK This raises a bigger issue which is about the quality of your app. If you cannot maintain compatibility for 2 iOS versions, then you have a big problem of code maintainability. And this is going to bite you in the future, again. 2/2 (I have a third message as well)
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Lesley Thompson (@dolcevitatoo) reported from Cambridgeshire, England@HSBC_UK total frustration in lack of understanding in customer service this evening!
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Michael Pastor (@ProfMykie) reported from Cambridgeshire, EnglandI can't imagine how inefficient it was. I was waiting for 10 (they told 5-7) days to set up an account only to find out that they cannot locate my documents. Too much of a hassle @HSBC_UK Such a bad customer service.
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK Your solutions are “downgrade” which is quite disruptive or “use the physical access key” which will invalidate the app in the future, both not acceptable. It’s not a matter of accommodating, you are not doing us a favour, but it’s your own. 1/2
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK @iPoof “Next few weeks” are we joking?!? This is utterly ridiculous! iOS15 will be likely to be released very soon and “next few weeks” is not acceptable at all. You had 3 months to find a permanent fix for iOS15 and this is why the beta program is for.
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Diego Russo (@diegor) reported from Cambridgeshire, England@Jennaxgriffin @HSBC_UK I have iOS 15 dev beta 8 and it is working OK. What version do you have?
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK @Jennaxgriffin The exact timescale is now. There is a new update on the App Store (2.39.4) which fixes the iOS 15 access.
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Joey (@joey_geoloog) reported from Roxton, England@HSBC_UK Hi Avril Thanks but the voice prompts on the phone say otherwise, it advises to log in online. Can you check the screenshots in my original tweet and pass this onto someone who can fix it? Thanks
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK There are many solutions to tackle this and you are taking none. A beta channel for the app using TestFlight, feature toggle on the code base, 2 different apps (not ideal), etc… You chose to break iOS support. As customer I’m actually worried, as i feel my money are not so safe.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Biju Gopinath (@BijuGopinat) reported@HSBC_UK trying to do a mortgage application, but your site doesn't acknowledge that people have more than one word in their surname. Is it a major thing to fix in your software?
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Patti: passionate about social justice (@PortobelloPatti) reported@HSBC_UK I spoke to SEVEN call handlers this morning; SEVEN. None able to resolve the issues re: my credit card. Enough is enough. Formal complaint coming...Ombudsman will be copied in. Appalling incompetence from a major bank. The stress for me is unbearable #badcustomerservice
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Amanda Jill Hunt (@TheBunkerHunt) reported@HSBC_UK How is that I’ve been trying to report a business banking fraud but none of your staff seem able to help me? I’ve spent an hour trying so far and have had enough of being passed from dept to dept and of being left holding on while listening to ghastly ‘music’.
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Richard Vernalls (@rvernallsPA) reported@JaneRockHouse @Apple @HSBC_UK Sorry to hear this Jane, sounds awful, and soul-destroying when companies are failing to protect consumers. I’m not sure if it would have assisted, in this case, but I would advise use of the SIM PIN (“Settings” -> ”MobileData” -> “SIM PIN”) as an extra layer of security.
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TA (@TA6509617590818) reported@hsbc_uk I’ve been alerted by CreditKarma to a hard search on my credit file by HSBC, but I haven’t applied for any accounts and I’m not a HSBC customer. Who do I report this to? I’ve tried calling a couple of times but the telephone operators aren’t able to help.
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Anabel Castillo (@ACastilloBast) reported@HSBC_UK there is no way to do a live chat without your app and i desperately need help in reestablishing access to My account. Any assistance would be appreciated.
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Jill Richards (@JillSR) reported@HSBC_UK no disability awareness from this bank. Third party access in place for my disabled daughter’s account & a painful 50 min telephone call with dreadful service this morning.
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Andouillettefries (@Andouillettefr) reportedtraveling , @HSBC_UK decide to lock me out of my online account . I lost my bank card so I can not "block" it and can not clear customer service ( I can not remember how I spent £107 on the 4th of April ) My account may be empty for all I know and I can not do any about it
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Ray (@badingding) reported@HSBC_UK hi, how do I recall a direct debit payment? British Gas have confirmed it was taken in error however have yet to refund me almost 2 months later
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Rupert Wyllie (@CirclingBear) reportedHey @HSBC_UK & @RevolutApp I found one of your customer's wallet in the street last night, but there's no contact information inside, only your cards. Can you help me reach them to return it?