HSBC status: access issues and outage reports
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Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Huntingdon, including 0 direct reports.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Huntingdon, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Huntingdon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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HSBC Issues Reports Near Huntingdon, England
Latest outage, problems and issue reports in Huntingdon and nearby locations:
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Michael Pastor (@ProfMykie) reported from Cambridgeshire, EnglandI can't imagine how inefficient it was. I was waiting for 10 (they told 5-7) days to set up an account only to find out that they cannot locate my documents. Too much of a hassle @HSBC_UK Such a bad customer service.
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Joey (@joey_geoloog) reported from Roxton, England@HSBC_UK Hi Avril Thanks but the voice prompts on the phone say otherwise, it advises to log in online. Can you check the screenshots in my original tweet and pass this onto someone who can fix it? Thanks
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK There are many solutions to tackle this and you are taking none. A beta channel for the app using TestFlight, feature toggle on the code base, 2 different apps (not ideal), etc… You chose to break iOS support. As customer I’m actually worried, as i feel my money are not so safe.
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Lesley Thompson (@dolcevitatoo) reported from Cambridgeshire, England@HSBC_UK total frustration in lack of understanding in customer service this evening!
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK Your solutions are “downgrade” which is quite disruptive or “use the physical access key” which will invalidate the app in the future, both not acceptable. It’s not a matter of accommodating, you are not doing us a favour, but it’s your own. 1/2
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK @Jennaxgriffin The exact timescale is now. There is a new update on the App Store (2.39.4) which fixes the iOS 15 access.
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK @iPoof “Next few weeks” are we joking?!? This is utterly ridiculous! iOS15 will be likely to be released very soon and “next few weeks” is not acceptable at all. You had 3 months to find a permanent fix for iOS15 and this is why the beta program is for.
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Diego Russo (@diegor) reported from Cambridgeshire, England@Jennaxgriffin @HSBC_UK I have iOS 15 dev beta 8 and it is working OK. What version do you have?
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK This raises a bigger issue which is about the quality of your app. If you cannot maintain compatibility for 2 iOS versions, then you have a big problem of code maintainability. And this is going to bite you in the future, again. 2/2 (I have a third message as well)
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Swim Sistas (@swimsistas) reported@HSBC_UK The banking app is not working and that means that also the online banking is also inaccessible. How can we access an account?
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Stuart Fox (@stuartfoxmusic) reported@HSBC_UK So you’ll engage when it’s fun, but block me after you’ve been abusive and insulting and I just want an apology and assurance it won’t happen again.
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Lingmell (@T1mbuktwo) reported@HSBC_UK I am 50 years with HSBC. Just had some issues. Rang to fix an appointment to visit my local branch. Call centre individual hung up on me at 19.25 this evening. Cannot believe the way I am being treated. Time to finally close my account and move on.
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jjNotice (@jj_Notice) reported@EXCEL @HSBC_UK Could even trade 369 for Bin and upgrade support to Hyli for even more LPL style fighting
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Joe Langley (@langlineer) reported@HSBC_UK I’m a long term customer and I’ll be switching to another bank soon. Your customer service has gone off a cliff. Your phone messages state things can be done online that can’t. Some things only in branch, but can’t get a branch appt for months.
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Fordy-PUFC (@MrFord89) reported@HSBC_UK have be the worst bank in the UK. Absolutely useless agents who dont offer any help. Mis sold products.
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Jason Roberts (@AdvocateRed7) reported@HSBC_UK your mobile banking app is not working properly, it lets me scan my thumb to log in and then freezes? I’ve since deleted the app and reinstalled it but it’s still doing it! Also what will you do with pictures of myself and ID I had to provide to set the app back up???
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Mark (@MorganMF9867) reported@HSBC_UK @vickic1984 Their customer service is sadly lacking. I manage my brother's account under a power of attorney, and @HSBC_UK make it as difficult as possible for me. Sorry for your loss.
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Mark (@MorganMF9867) reported@HSBC_UK, do all your customer service staff tell fibs? Spoke to them on 30.3 and told I'd receive a call back in 5 working days. Today is working day 7, and obviously, no call has happened.
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AH 🙋🏼♀️ (@al_af_af) reported@HSBC_UK your service is terrible I’ve been on the phone and chat trying to report suspicious activity for almost 2 hours and am just being ignored