HSBC status: access issues and outage reports

Problems in the last 24 hours in Huntingdon, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Huntingdon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Huntingdon, England

Latest outage, problems and issue reports in Huntingdon and nearby locations:

• 
  Diego Russo (@diegor) reported 3 minutes ago from Cambridgeshire, England

  @HSBC_UK There are many solutions to tackle this and you are taking none. A beta channel for the app using TestFlight, feature toggle on the code base, 2 different apps (not ideal), etc… You chose to break iOS support. As customer I’m actually worried, as i feel my money are not so safe.

• 
  Michael Pastor (@ProfMykie) reported 5 minutes ago from Cambridgeshire, England

  I can't imagine how inefficient it was. I was waiting for 10 (they told 5-7) days to set up an account only to find out that they cannot locate my documents. Too much of a hassle @HSBC_UK Such a bad customer service.

• 
  Diego Russo (@diegor) reported 12 minutes ago from Cambridgeshire, England

  @HSBC_UK @Jennaxgriffin The exact timescale is now. There is a new update on the App Store (2.39.4) which fixes the iOS 15 access.

• 
  Joey (@joey_geoloog) reported 14 minutes ago from Roxton, England

  @HSBC_UK Hi Avril Thanks but the voice prompts on the phone say otherwise, it advises to log in online. Can you check the screenshots in my original tweet and pass this onto someone who can fix it? Thanks

• 
  Diego Russo (@diegor) reported 37 minutes ago from Cambridgeshire, England

  @HSBC_UK This raises a bigger issue which is about the quality of your app. If you cannot maintain compatibility for 2 iOS versions, then you have a big problem of code maintainability. And this is going to bite you in the future, again. 2/2 (I have a third message as well)

• 
  Diego Russo (@diegor) reported 47 minutes ago from Cambridgeshire, England

  @HSBC_UK Your solutions are “downgrade” which is quite disruptive or “use the physical access key” which will invalidate the app in the future, both not acceptable. It’s not a matter of accommodating, you are not doing us a favour, but it’s your own. 1/2

• 
  Lesley Thompson (@dolcevitatoo) reported 51 minutes ago from Cambridgeshire, England

  @HSBC_UK total frustration in lack of understanding in customer service this evening!

• 
  Diego Russo (@diegor) reported 53 minutes ago from Cambridgeshire, England

  @Jennaxgriffin @HSBC_UK I have iOS 15 dev beta 8 and it is working OK. What version do you have?

• 
  Diego Russo (@diegor) reported 57 minutes ago from Cambridgeshire, England

  @HSBC_UK @iPoof “Next few weeks” are we joking?!? This is utterly ridiculous! iOS15 will be likely to be released very soon and “next few weeks” is not acceptable at all. You had 3 months to find a permanent fix for iOS15 and this is why the beta program is for.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carly (@limebean) reported 3 minutes ago

  @HSBC_UK hi is the online banking down? As when I log in the screen is frozen

• 
  Bernardine Kennedy (Maxwell) (@BerniKennedy) reported 4 minutes ago

  @HSBC_UK This answer shows you actually take no notice of concerns. I need no help, I was trying to help your customer who had been scammed. Not a single helpful protocol enabled by your fraud call centre.

• 
  Michael Morris (@Wontbeforlongx) reported 5 minutes ago

  @HSBC_UK I don’t have my cards they where thrown away by mistake a few months ago. I wanted to do a credit transfer but I need my card details to login or to speak to anyone. I don’t have them, how can you help me?

• 
  AH 🙋🏼‍♀️ (@al_af_af) reported 5 minutes ago

  @HSBC_UK your service is terrible I’ve been on the phone and chat trying to report suspicious activity for almost 2 hours and am just being ignored

• 
  Anabel Castillo (@ACastilloBast) reported 9 minutes ago

  @HSBC_UK i have tired to set up the HSBC app on the Mobile i bought here but it comes up with an error everytime i try and enter ID such as bank info for the first step. I need access to My money as everything not nailed down was stolen

• 
  Rachel Gooden (@rachgooden) reported 10 minutes ago

  @HSBC_UK need help with a mortgage account number .. pls can someone DM me

• 
  DailyDOOH #AdTECH #DOOH #AI (@DailyDOOH) reported 10 minutes ago

  I know it doesn’t work this way but I have been a customer of @HSBC_UK for over 40 years (when it was simply Midland Bank) and have had, at times, three current accounts and a mortgage with them so why don’t I ever get invited to @QueensTennis as a guest?

• 
  Abbie (@Abbielou30) reported 11 minutes ago

  It feels impossible to talk to a human at @HSBC_UK without going into a branch!

• 
  hezron941 (@hezron941) reported 11 minutes ago

  @HSBC_UK @uk_task_ I have learned yesterday HSBC or the CEO don't care about customers. I lost my mother whish I am still feeling the pain. I have problems putting my mother to rest. No compassion to help me. When asked the service representative if he's laughing at he continued the cold play book

• 
  SuperStar (@kevensantos118) reported 12 minutes ago

  @HSBC_UK please improve your contact services and problem solving effectiveness.