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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Huntingdon, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Huntingdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (55%)
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Login (21%)
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Website (16%)
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Transactions (5%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports Near Huntingdon, England
Latest outage, problems and issue reports in Huntingdon and nearby locations:
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK Your solutions are “downgrade” which is quite disruptive or “use the physical access key” which will invalidate the app in the future, both not acceptable. It’s not a matter of accommodating, you are not doing us a favour, but it’s your own. 1/2
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK @Jennaxgriffin The exact timescale is now. There is a new update on the App Store (2.39.4) which fixes the iOS 15 access.
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK This raises a bigger issue which is about the quality of your app. If you cannot maintain compatibility for 2 iOS versions, then you have a big problem of code maintainability. And this is going to bite you in the future, again. 2/2 (I have a third message as well)
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK There are many solutions to tackle this and you are taking none. A beta channel for the app using TestFlight, feature toggle on the code base, 2 different apps (not ideal), etc… You chose to break iOS support. As customer I’m actually worried, as i feel my money are not so safe.
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK @iPoof “Next few weeks” are we joking?!? This is utterly ridiculous! iOS15 will be likely to be released very soon and “next few weeks” is not acceptable at all. You had 3 months to find a permanent fix for iOS15 and this is why the beta program is for.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Lee 🌲 🚶 🍺 ⚽️ 🧭 🌶
(@UKGeocacher) reported
@DangerPlayz2 @HSBC_UK Yes. Me. Customer for 20yrs just moved to Monzo. Just need access to manually move some DDs over and then the account can be closed. All down to this policy.
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Thomas Irvine
(@Irvine_TE) reported
@HSBC_UK But you still haven’t given me any options beyond ‘sit and wait.’ How am I supposed to access my account today to pay credit card bills? Transfer money? Even to simply check my bank balance? This is the bare minimum service you should be providing
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Lee
(@owens_lee) reported
@mitchellsx @HSBC_UK @harryjsmith03 There is nothing to fix. They actively chose to block the app form working on iOS 16. The M&S bank app now works on iOS 16, and this is a HSBC subsidiary, so there’s no reason why the HSBC UK app shouldn’t work.
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DangerPlayz
(@DangerPlayz2) reported
@HSBC_UK your probably loosing customers because you are the only bank that doesn’t support iOS 16 beta and any beta every other bank can get there IT team to get it up and running for beta users in less than 24 hours come on HSBC
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the pompey pope
(@thePompeyPope) reported
@HSBC_UK Is there not some way to nominate saved payees which are not auto deleted? Perhaps there should be. Not that I would expect any action but I can't be the only customer in this position
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Steve Mallen
(@stevemallen) reported
@HSBC_UK I'm trying to use the app to pay a new payee but I'm getting 503. Is there a known issue and when can it be fixed?
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Patbutalsorick
(@patbutalsorick) reported
@HSBC_UK so that I don’t get hung up on again before even reaching customer service, can anyone on here answer a support query rather urgently?
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Sami Hassan
(@samihassan786) reported
Over 25 years with @HSBC_UK - first time awful experience - shambolic call waiting times, incompetent bank transfer team. No interdepartmental cohesion … pick the phone up and speak to one another! - #fedup #poorcustomerservice
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Seb
(@SailorrSeb) reported
@HSBC_UK it has now been over an hour since I sent a message mid conversation. Your agent clearly decided to finish his shift without resolving my issue. Thank you for confirming its time for me to change banks, absolutely disgusted with the communication received today.
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Ryan King
(@RyanKing2612) reported
@HSBC_UK Just cant get pass the screen when you put security code, messages all over twitter about the same problem