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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Huntingdon, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Huntingdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (55%)
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Login (28%)
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Website (10%)
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Transactions (5%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports Near Huntingdon, England
Latest outage, problems and issue reports in Huntingdon and nearby locations:
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK This raises a bigger issue which is about the quality of your app. If you cannot maintain compatibility for 2 iOS versions, then you have a big problem of code maintainability. And this is going to bite you in the future, again. 2/2 (I have a third message as well)
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK @iPoof “Next few weeks” are we joking?!? This is utterly ridiculous! iOS15 will be likely to be released very soon and “next few weeks” is not acceptable at all. You had 3 months to find a permanent fix for iOS15 and this is why the beta program is for.
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK Your solutions are “downgrade” which is quite disruptive or “use the physical access key” which will invalidate the app in the future, both not acceptable. It’s not a matter of accommodating, you are not doing us a favour, but it’s your own. 1/2
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Lesley Thompson
(@dolcevitatoo) reported
from
Cambridgeshire, England
@HSBC_UK total frustration in lack of understanding in customer service this evening!
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@Jennaxgriffin @HSBC_UK I have iOS 15 dev beta 8 and it is working OK. What version do you have?
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK @Jennaxgriffin The exact timescale is now. There is a new update on the App Store (2.39.4) which fixes the iOS 15 access.
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK There are many solutions to tackle this and you are taking none. A beta channel for the app using TestFlight, feature toggle on the code base, 2 different apps (not ideal), etc… You chose to break iOS support. As customer I’m actually worried, as i feel my money are not so safe.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Rich G
(@RichG22669459) reported
@HSBC_UK THE NEXT TIME HSBC ADVERTISES ON TV . Just think , Bollocks , lies , awful communication, badly trained call centres , branches with no money , no staff , no management structure , who read from cue cards spouting the same rubbish . Beginning with SORRY then a lie
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Drew Clarke
(@compboy1972) reported
@HSBC_UK FIX UP! I have been disconnected by your wretched customer service department four times today. You are beyond useless.
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Andrew Watkins
(@AndrewW93733842) reported
@HSBC_UK #hsbc_uk I am absolutely astounded, appalled, and disgraced at the level of customer service, professionalism and reassurance my parents have received after becoming victim to fraud. Cut their holiday short to due to fraud for £23k catalogue of failures isa sold for £37k disgrace
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tamzin outhwaite
(@mouthwaite) reported
I have to say , as credit where it’s due, @HSBC_UK were unbelievably helpful this morning. I had issues with the app and my account & a lovely lady called Catherine talked me through. All sorted within a 30 minute window. Thank you .#talkaboutgoodcustomerserviceaswellasbad
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all the different spidermans
(@whyvanthedaft) reported
@HSBC_UK This is just a complaint about your terrible on-hold music snippet (it's not even long enough to be called a clip). It's driving me psychotic.
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Chris
(@ChrisBovril) reported
@HSBC_UK your customer service is atrocious. Urgently need your help with several suspicious payments but cannot get through to you on 3 different phone lines for the past hour!
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Gav
(@Antihippy) reported
@GavGoulder @Broadbentius @HSBC_UK I have a monzo account. Their local banking is fine (their app is very good) but be aware that they don't offer a business service. If you're taking foreign payments it can be a pita. I use my nationwide acct for the most part b/c of that.
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Lauren Pierson
(@LaurenWallooce) reported
@HSBC_UK Disgusted with your handing of the attempted fraud on my account. Was told 5 working days for new telephone security set up to be sent in the post and have received nothing 3 weeks later. I can’t access any of my money and you’ve closed down all...
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Andrew Watkins
(@AndrewW93733842) reported
@HSBC_UK @Shelter #hsbc_uk I am absolutely astounded, appalled, and disgraced at the level of customer service, professionalism and reassurance my parents have received after becoming victim to fraud. Cut their holiday short to due to fraud for £23k catalogue of failures isa sold for £37k disgrace
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Phil Davis
(@ferretd69) reported
@HSBC_UK @YoungMoneyEdu No. I'm 64, been a customer for 46 years. Why do you keep pestering me to put an App on my phone ?