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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Huntingdon, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Huntingdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (62%)
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Website (19%)
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Login (12%)
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Withdrawals (4%)
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Transfer (4%)
Community Discussion
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HSBC Issues Reports Near Huntingdon, England
Latest outage, problems and issue reports in Huntingdon and nearby locations:
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK This raises a bigger issue which is about the quality of your app. If you cannot maintain compatibility for 2 iOS versions, then you have a big problem of code maintainability. And this is going to bite you in the future, again. 2/2 (I have a third message as well)
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK There are many solutions to tackle this and you are taking none. A beta channel for the app using TestFlight, feature toggle on the code base, 2 different apps (not ideal), etc… You chose to break iOS support. As customer I’m actually worried, as i feel my money are not so safe.
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK @Jennaxgriffin The exact timescale is now. There is a new update on the App Store (2.39.4) which fixes the iOS 15 access.
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Joey
(@joey_geoloog) reported
from
Roxton, England
@HSBC_UK Hi Avril Thanks but the voice prompts on the phone say otherwise, it advises to log in online. Can you check the screenshots in my original tweet and pass this onto someone who can fix it? Thanks
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@Jennaxgriffin @HSBC_UK I have iOS 15 dev beta 8 and it is working OK. What version do you have?
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Lesley Thompson
(@dolcevitatoo) reported
from
Cambridgeshire, England
@HSBC_UK total frustration in lack of understanding in customer service this evening!
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK Your solutions are “downgrade” which is quite disruptive or “use the physical access key” which will invalidate the app in the future, both not acceptable. It’s not a matter of accommodating, you are not doing us a favour, but it’s your own. 1/2
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Michael Pastor
(@ProfMykie) reported
from
Cambridgeshire, England
I can't imagine how inefficient it was. I was waiting for 10 (they told 5-7) days to set up an account only to find out that they cannot locate my documents. Too much of a hassle @HSBC_UK Such a bad customer service.
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK @iPoof “Next few weeks” are we joking?!? This is utterly ridiculous! iOS15 will be likely to be released very soon and “next few weeks” is not acceptable at all. You had 3 months to find a permanent fix for iOS15 and this is why the beta program is for.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Active First Aid
(@Active_FirstAid) reported
@HSBC_UK Sorted now thanks. I called you yesterday waited 20min for you to pick up then you put me on hold again and the phone actually ran out of battery I was waiting so long. Same again today only it too you 25 mins to pick up eventually sorted. Not the best customer service ...
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Matthew Wildsmith
(@mwildsmith1989) reported
Spending 45 minutes in branch and 4 hours on the phone trying to get @HSBC_UK to fix my credit card problem. Getting passed from pillar to post. #ridiculous
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Mark Hadfield
(@markhadfield) reported
The PR team at @HSBC_UK have done a good job because I’ve heard about their ‘zoom free Fridays’ loads today and I couldn’t give a **** about it.
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Katie Goulding
(@HGF_Katie) reported
@HSBC_UK can you please tell me current average wait for an outcome on an Advance account? Been waiting over 2 weeks. No useful indicators from customer services and not permitted to speak with application processor...
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shalu kedia
(@shalu_kedia) reported
@puneetdokania @HSBC_UK My experience with @HSBC_UK customer service — they are trained to be polite but not effective
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hafsat
(@hafsat80) reported
@Fanardd @HSBC_UK My account got same similar issue.. i contacted support services but they wouldn’t help me...I got referred to @logskind on Instagram and they were so helpful and reliable. Am sure they can help you
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Peter Kruschwitz
(@petrifiedmuse) reported
@HSBC_UK HSBC would never accept this kind of response for a delayed payment from run-of-the-mill customers owing money, and I won't accept it from you. I'm not going to spend any time, money on an international phone call to a customer helpline who will give me the exact same spiel.
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Paul G
(@NorthTynesidePT) reported
from
Whitley Bay, England
@HSBC_UK hello. I know you don’t allow debit card purchases of cryptocurrencies. What’s your policy on bank transfers to a crypto exchange? Is it the same deal – ie you don’t support it?
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karen evans
(@karenevans2017) reported
@shinybluedress @HSBC_UK I reply to all texts like this by telling them to F Off Scammer. Then block the number.
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Jatin Ganatra
(@jatinkg1) reported
@HSBC_UK Dear team, I am unable to reset my password because I am not receiving my code in SMS. The mobile.number is correct. Please help Thank you Jatin