Is HSBC down in Huntingdon, Cambridgeshire, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Huntingdon, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Huntingdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (61%)
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Website (16%)
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Login (16%)
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Transactions (5%)
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Transfer (2%)
Community Discussion
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HSBC Issues Reports Near Huntingdon, England
Latest outage, problems and issue reports in Huntingdon and nearby locations:
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK Your solutions are “downgrade” which is quite disruptive or “use the physical access key” which will invalidate the app in the future, both not acceptable. It’s not a matter of accommodating, you are not doing us a favour, but it’s your own. 1/2
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK There are many solutions to tackle this and you are taking none. A beta channel for the app using TestFlight, feature toggle on the code base, 2 different apps (not ideal), etc… You chose to break iOS support. As customer I’m actually worried, as i feel my money are not so safe.
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Michael Pastor
(@ProfMykie) reported
from
Cambridgeshire, England
I can't imagine how inefficient it was. I was waiting for 10 (they told 5-7) days to set up an account only to find out that they cannot locate my documents. Too much of a hassle @HSBC_UK Such a bad customer service.
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@Jennaxgriffin @HSBC_UK I have iOS 15 dev beta 8 and it is working OK. What version do you have?
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Lesley Thompson
(@dolcevitatoo) reported
from
Cambridgeshire, England
@HSBC_UK total frustration in lack of understanding in customer service this evening!
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK This raises a bigger issue which is about the quality of your app. If you cannot maintain compatibility for 2 iOS versions, then you have a big problem of code maintainability. And this is going to bite you in the future, again. 2/2 (I have a third message as well)
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK @Jennaxgriffin The exact timescale is now. There is a new update on the App Store (2.39.4) which fixes the iOS 15 access.
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK @iPoof “Next few weeks” are we joking?!? This is utterly ridiculous! iOS15 will be likely to be released very soon and “next few weeks” is not acceptable at all. You had 3 months to find a permanent fix for iOS15 and this is why the beta program is for.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Wood
(@seanrw95) reported
@HSBC_UK thanks for force logging me out of my Digital banking app and subsequently locking me out of my digital banking and secure key when entering the CORRECT DETAILS. Sort your shocking service out, I’m so close to switching Banks fed up with **** like this every 5 minutes.
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Trevor Smith #FBPE 💙 #BLM 🇪🇺 💫 (He/Him)
(@Trevv69) reported
@paullewismoney @HSBC_UK I have stood in a queue in most banks for work reasons this last year, and watched staff whose sole purpose is to tell customers they can't help, other than point them to a phone or go through the hideous process of rebooting their tablet. And make themselves unemployed.
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Heather
(@Heather99195844) reported
@HSBC_UK terrible service from you this morning on an account error and your teams are unable to assist and called me a liar.
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MissMindstrike
(@MissMindstrike) reported
@HSBC_UK No, people deserve to know about your poor service. I will not cover it in the DMs. If you put a hold on an account, you dont get to charge overdraft fees AND refuse to let me pay in money to cover them
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Matthew Birkett
(@MattBirkett1) reported
@HSBC_UK I’ve spent hours on the phone trying to resolve an issue with online banking and still no further in getting resolved!! Help!! The service from your call centres has been dreadful
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TillyT
(@TillyT17) reported
@HSBC_UK appalling service.Not the poor man on the phone trying his best but If everything is done online and this then goes wrong and they then suggest you go into your local branch for support- which they shut which means over an hours journey- what are you supposed to do?
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Angie Pedley 🧡
(@AngiePedley) reported
@paullewismoney @HSBC_UK The building society staff are friendly and helpful towards a refugee support charity. Unlike the local #hsbc branch who were very unhelpful
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Sean Wood
(@seanrw95) reported
@HSBC_UK It’s okay, I called up the customer service and got it sorted. Still very frustrating and no idea why it happened. Thanks anyways, have a great day.
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MissMindstrike
(@MissMindstrike) reported
Do not bank with @HSBC_UK they genuinely are ruining my life. Totally unfair to charge me overdraft interest but block me from paying into my own account
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Blandie,(Sarah)
(@Blandie1) reported
@HSBC_UK absolutely disgrace hanging up on my elderly mother, who wishes to pay a bill. Calculator code reader showing failed, hence she called where an operator repeated hello & then hung up. 60+ years a customer & family business over 100 years we will be closing our accounts