HSBC status: access issues and outage reports
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Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Huntingdon, including 0 direct reports.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Huntingdon, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Huntingdon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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HSBC Issues Reports Near Huntingdon, England
Latest outage, problems and issue reports in Huntingdon and nearby locations:
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK This raises a bigger issue which is about the quality of your app. If you cannot maintain compatibility for 2 iOS versions, then you have a big problem of code maintainability. And this is going to bite you in the future, again. 2/2 (I have a third message as well)
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK @iPoof “Next few weeks” are we joking?!? This is utterly ridiculous! iOS15 will be likely to be released very soon and “next few weeks” is not acceptable at all. You had 3 months to find a permanent fix for iOS15 and this is why the beta program is for.
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK There are many solutions to tackle this and you are taking none. A beta channel for the app using TestFlight, feature toggle on the code base, 2 different apps (not ideal), etc… You chose to break iOS support. As customer I’m actually worried, as i feel my money are not so safe.
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Lesley Thompson (@dolcevitatoo) reported from Cambridgeshire, England@HSBC_UK total frustration in lack of understanding in customer service this evening!
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Diego Russo (@diegor) reported from Cambridgeshire, England@Jennaxgriffin @HSBC_UK I have iOS 15 dev beta 8 and it is working OK. What version do you have?
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK @Jennaxgriffin The exact timescale is now. There is a new update on the App Store (2.39.4) which fixes the iOS 15 access.
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK Your solutions are “downgrade” which is quite disruptive or “use the physical access key” which will invalidate the app in the future, both not acceptable. It’s not a matter of accommodating, you are not doing us a favour, but it’s your own. 1/2
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Joey (@joey_geoloog) reported from Roxton, England@HSBC_UK Hi Avril Thanks but the voice prompts on the phone say otherwise, it advises to log in online. Can you check the screenshots in my original tweet and pass this onto someone who can fix it? Thanks
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Michael Pastor (@ProfMykie) reported from Cambridgeshire, EnglandI can't imagine how inefficient it was. I was waiting for 10 (they told 5-7) days to set up an account only to find out that they cannot locate my documents. Too much of a hassle @HSBC_UK Such a bad customer service.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Daisy Dog (@DaisyDo13132689) reported@HSBC_UK hi, how do I get to speak to an actual person please, I have been trying but keep getting asked account numbers and password by a computer voice….I just need to speak to a human being, please help
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Swim Sistas (@swimsistas) reported@HSBC_UK The banking app is not working and that means that also the online banking is also inaccessible. How can we access an account?
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Melanie Owen (@MelanieOwen66) reported@HSBC_UK having real problems logging onto app on my new phone.
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bigbananas (@GranthamFlyer) reported@HSBC_UK iPhone app suddenly asking for username and password rather than using Touch ID, has service crashed?
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lolGriffin (@SwiftMythik) reported@HeringGio @EXCEL @HSBC_UK In that case you should just take knight mid and put keria support. Keria is so much better than hylli and knight is good
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Richard Archer (@RArcherDeltra) reported@HSBC_UK why are your servers continuously down on your Hsbc app?
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𝗞𝗮𝗿𝗶𝘀𝘀 🌸 (@Karisspluck) reported@HSBC_UK Hi, I’ve cancelled my credit card and the app has now signed me out. I still have a document I need to read but can’t access it. Will this be sent to me in the post instead? I’m assuming it just says to cut up the card, but I’m not sure.
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Ellie (@_ellieritchie) reported@HSBC_UK Have been trying to access my account for years. I do not know my logins details in anyway. The international call phone call number will not work. What can I do? I am getting emails but can’t access anything.
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Jim Snape (@JimSnape1) reported@HSBC_UK when will the "Plan" tab actually work please, it just errors and has done since it was first released a month ago now. Thanks
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dlhno1 (@dlhno1) reported@HSBC_UK your counter services in central London are total ****! Queues are always too long and the distance from to another is too far!